Forest Garden Reviews 

22,773
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 5,674 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent delivery service, noting timely arrivals, helpful communication, and convenient tracking options. People consistently highlight the delivery staff for their politeness, friendliness, and willingness to go the extra mile, often carrying items to specific locations. Many consumers are also satisfied with the product quality, describing items as sturdy, well-made, and accurately described. However, some people mentioned issues with product quality, reporting warped panels, noticeable gaps, and flimsy materials. Reviewers also noted instances of splits in the wood and defective components upon delivery, with some products not being fit for purpose.

What people talk about most

Delivery service

Clients share positive opinions on delivery service, frequently praising the helpfulness and friendliness of... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising delivery drivers for their helpfulness,... See more

Product

Customers consistently note positive experiences with product quality, with many praising items like... See more

Service

Consumers find service to be positive, with many reviewers highlighting excellent service from delivery... See more

Quality

Users describe positive interactions with quality, with many reviewers praising products like trellises,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service from my delivery driver. Phil. S, live in a village lane that’s very narrow, couldn’t park close by, so carried my shed from the road, and up some stone steps into my front garden,... See more

Rated 5 out of 5 stars

Kevin delivered our shed yesterday only a few days after we purchased on line with Forest Garden. Kevin was on time and carried each piece from his truck and stacked them neatly at the bottom of our... See more

Rated 5 out of 5 stars

Brilliant service throughout from ordering to delivery. A very nice lady contacted me to arrange the delivery at a time and date to suit. Loved the option of tracking delivery and arrived as predicted... See more

Rated 5 out of 5 stars

Kept updated from start to finish. Delivery guys Phil S and James so helpful and polite, they carried my trellis into the back garden , nothing was too much. Lovely to have friendly delivery staff... See more


Company details

  1. Garden Building Supplier

Written by the company

At Forest, we know a fair bit about fences; And sheds for that matter. In fact, we’ve been the UK’s leading and most trusted manufacturer and distributor of quality wooden garden products for over 50 years. Today, you’ll find our range of garden buildings, fencing, decking and decorative structures for sale across many sites online and in over 3,000 retail stores. From the forest to the doorstep – we’re a vertically integrated business We’re proud to be a British company using sustainable, British timber. The majority of the timber we use is grown and felled from managed UK forests across Scotland. After felling, the timber is cut and processed in our nearby sawmill and taken to our manufacturing operation in rural Worcestershire.


Contact info

4.8

Excellent

TrustScore 5 out of 5

23K reviews

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Replied to 85% of negative reviews

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4.8

All reviews

(22,773)

5,290 reviews in the last 12 months

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Rated 5 out of 5 stars

Great selection of sheds

Great selection of sheds, competitively priced, easy to order & offered a choice of delivery dates.
Kept well informed of actual delivery, and very helpful delivery driver.
I would have no hesitation using Forestgarden again.

July 31, 2026
Unprompted review
Rated 5 out of 5 stars

Very pleased with my purchase of timber…

Very pleased with my purchase of timber fencing, the delivery driver, Andy W was excellent, friendly and helpful, carried the delivery to where i asked him. He was very helpful. Will certainly use this service again

August 1, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, full tracking on estimated delivery time, map to see where my driver was and on arrival Phil the driver was very courteous and helpful in stacking my panels.

August 1, 2026
Unprompted review
Rated 2 out of 5 stars

Ordered via B &Q a pergola

Ordered via B &Q a pergola. The delivery man was lovely but on checking the wood the main piece was split and unusable , how it got past quality control I have no idea and the person needs to get their eyes checked. Whilst a replacement piece has been ordered I’m still waiting and the person doing my garden is not now available to put up when it eventually does arrive so not sure what I’m supposed to do now . Very disappointing

July 28, 2026
Unprompted review
Rated 5 out of 5 stars

Shed delivery

Had a shed delivered this morning by such a wonderful young man called Ryan Bishop. He was polite courteous and helpful. Such a credit to your company.

July 31, 2026
Unprompted review
Rated 5 out of 5 stars

Repeat order

This is our second order from these guys, we returned for a second not only due to the quality of the panels received but also because the delivery experience. This time didn't disappoint once again a great panels and exceptional service/deliver from Phil S and James

July 30, 2026
Unprompted review
Rated 5 out of 5 stars

I couldn’t be happier with the service…

I couldn’t be happier with the service I received from Forest Garden. From start to finish, everything was absolutely first class.

Unfortunately, my road was closed for resurfacing on the day of delivery, meaning there was no vehicle access to my property. I called the office, and Tracy was incredibly helpful. She quickly arranged for the delivery drivers to call me in advance so I could meet them on the main road instead. It was such a simple solution, but it made all the difference.

The delivery drivers, Penko and Ed, were fantastic. They met me exactly where we had agreed, and Penko very kindly carried the trellis all the way to my property. That level of customer service and willingness to help really went above and beyond.

The trellis itself is spot on—excellent quality and exactly what I was looking for.

A genuinely professional, friendly company with outstanding customer service. I wouldn’t hesitate to recommend Forest Garden to anyone, and I’ll definitely be using them again in the future. Thank you! Elena B.

July 31, 2026
Unprompted review
Rated 5 out of 5 stars

A great all round service

Ordering easy, delivery driver Andy W was excellent placed the fence panels exactly where I needed them, an all round great experience will definitely prefer from them again

July 31, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service from my delivery…

Excellent service from my delivery driver.
Phil. S, live in a village lane that’s very narrow, couldn’t park close by, so carried my shed from the road, and up some stone steps into my front garden, all the time cheerful and friendly . Haven’t built the shed as yet, but excellent response from customer service when had a query regarding delivery, and great driver/delivery man.

July 31, 2026
Unprompted review

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