Forge & Foundry Reviews 113

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, often highlighting their beauty and excellent craftsmanship. Many people appreciate the efficient and swift delivery service, with orders frequently arriving quickly and in perfect condition. The ordering process is often described as easy and seamless, and numerous consumers commend the exceptional customer service, noting the helpfulness and responsiveness of the staff. However, some customers also noted issues with communication, mentioning a lack of updates or difficulty reaching the company by phone. A few other people also felt that the product they received was not suitable for their needs, such as a bracelet being too bulky or a mirror arriving broken.

What people talk about most

Product

Consumers find products to be of high quality and well-crafted. Many reviewers praise the excellent quality... See more

Quality

Clients share positive opinions on quality, consistently praising the solid craftsmanship and durable... See more

Delivery service

Reviewers mention positive feedback about delivery service. Customers consistently praise the speed of... See more

Order

Customers consistently note positive experiences with order. Many reviewers found the ordering process easy... See more

Customer service

Customers had positive experiences with customer service. Many reviewers praised the exceptional and prompt... See more

Based on these reviews

Rated 5 out of 5 stars

What a fantastic find this company has been. I ordered a Pioneer leather bracelet and it was delivered very quickly and in beautiful packaging. Unfortunately I ordered one that was too long. I e-mai... See more

Rated 5 out of 5 stars

Purchasing from the Forge and Foundry website was very easy, communication was great, swift delivery and the bracelets are beautiful and excellent quality. As I have very small wrists, I needed t... See more

Rated 5 out of 5 stars

What a fabulous company to deal with. Not only are their products excellent value for such high quality items but the customer service is second to none. Email and WhatsApp for tracking and deliv... See more

Rated 5 out of 5 stars

Bought 3 items for Christmas gifts, all are of extremely great quality, beautifully presented and am sure will all be happily received. Quick delivery followed by a sincere email from Olivia checkin... See more


Company details

  1. Jewelry Store

Written by the company

Forge & Foundry was founded In London by two brothers; originally hand-forging pieces of metal into shiny jewelry relics ourselves in the early days and packaging each order by hand in our basement workshop, hard-graft got us to where we are today. From day-one our designs have been inspired by our historic London surroundings. We love the gritty nostalgia of London’s original metal foundries, from fire to crucibles, the forms and shapes breathe life into many of our designs today. Welcome to Forge & Foundry.


Contact info

4.9

Excellent

TrustScore 5 out of 5

113 reviews

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Rated 5 out of 5 stars

Just what my husband was looking for

Just what my husband was looking for. We did think it was too big at first until we realised you could take a link out.
Lovely bracelet. Thank you.

May 13, 2024
Forge & Foundry logo

Reply from Forge & Foundry

Hi Melanie, thank you very much for your review, we really appreciate it! We're really glad to know the Hanover bracelet was great for your husband. We look forward to welcoming you back in future! :)

Kind regards,

Olivia
Customer Relationship Manager
Forge & Foundry

Rated 5 out of 5 stars

Fast efficient delivery and great customer service

Fast efficient delivery and very helpful customer service thereafter to assist with an exchange for a bigger size.
Can recommend.

May 7, 2024
Unprompted review
Forge & Foundry logo

Reply from Forge & Foundry

Hi Robbie, thank you so much! We really appreciate your kind review. Glad to know I could help you with your order exchange! Hope to welcome you back soon.

Kind regards,

Olivia
Customer Relationship Manager
Forge & Foundry

Rated 5 out of 5 stars

The bracelets are beautifully made

The bracelets are beautifully made, very neat. I wish the packaging had something that said what the gift was made of (e.g. leather and stainless steel).

April 22, 2024
Forge & Foundry logo

Reply from Forge & Foundry

Hi Marina, thank you so much for your review! It means a lot to us! Glad to know you love the bracelet. Thank you for the feedback about having more jewellery information within the packaging, we will definitely be working on making this improvement! :)

Kind regards,

Olivia
Customer Relationship Manager
Forge & Foundry

Rated 5 out of 5 stars

Awesome customer service

Awesome customer service! Shipping was very quick and my boyfriend loved his bracelet. There was a size issue and I contacted the company about it; Olivia responded very quickly and sent me a new bracelet with the right size. I will definitely continue to shop with this company!

April 20, 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic bracelet

Fantastic bracelet, fits perfectly and great customer service with quick delivery.

December 11, 2023
Forge & Foundry logo

Reply from Forge & Foundry

Thanks Flora, we really appreciate your feedback. Glad to hear you had such a great experience! :)

Olivia
Forge & Foundry

Rated 4 out of 5 stars

Loved

Beautiful products. Excellent quality
Great costumer service.
Fast shipping

November 11, 2023
Rated 5 out of 5 stars

SUPERB PRODUT & CUSTOMER SERVICE

I ordered gold cross and chain Monday and it arrived Tuesday. It’s beautiful I’m so pleased with this present for my husband. It arrived in a gift tin accompanied by a bag to store it in. All protected by a box and outer padded package.

After this superb customer service, I decided to order a bracelet but had to contact their customer service and I received a response within an hour.

You couldn’t ask for more.

November 21, 2023
Unprompted review
Rated 4 out of 5 stars

Product good good service

Product good and service good, but the bracelet was so much smaller than description.
It was definitely not big enough for my son so didn't send it back but kept it for my teenage nephew ,
But definitely not big enough for average male who is a size med in most things

October 2, 2023
Rated 5 out of 5 stars

Beaded braclet

I bought a beaded braclet from their website and it came the next day which was pretty impressive. Really solid bracelet, fits nice and snug and the elastic seems good quality so far. Would recommend

August 3, 2023
Unprompted review
Rated 5 out of 5 stars

Their jewellery brand is exquisite

What a lovely brand to come across upon my search for a gift for my boyfriend. Their selection of men's jewellery is exquisite and made present buying easy. You can tell it's good quality and well made. My boyfriend is now a collector of Forge and Foundry.

July 28, 2023
Unprompted review
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