Morgan & Morgan Reviews 

170
TrustScore 1.5 out of 5

1.5

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Review summary

Created with AI, based on recent reviews

Considering 65 reviews, most reviewers were let down by their experience overall. Many people reported poor communication, stating calls and messages were rarely returned, making it difficult to get updates or speak with their legal team. This lack of contact often left them feeling uninformed and frustrated. Customers frequently mentioned the firm often declined cases deemed too complex or not financially significant enough for them to pursue. Several reviewers also described the service as unprofessional, citing issues with rude staff and incompetent paralegals. However, some customers noted positive interactions, with specific staff members treating them with respect and kindness.

What people talk about most

Staff

Consumers find staff to be ambiguous, with many reviewers expressing dissatisfaction with the professionalism... See more

Claim

People report negative experiences with claim, often feeling their initial understanding was not met... See more

Service

Reviewers express widespread disappointment with the service, with many feeling that the firm is focused on... See more

Customer service

Customers had negative experiences with customer service, often reporting poor communication and a lack of... See more

Customer communications

Reviewers highlight negative aspects of contact, with many expressing frustration over unreturned calls and... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Very poor communications with my lawyer. I had better communications with the legal aid then with the so-called lawyer that was assigned to me. Big disappointment in this firm. Can't speak for other... See more

Company replied

Rated 1 out of 5 stars

This law firm is very UNPROFESSIONAL and CARELESS. They NEVER return your calls or text messages, it is a waste of time. They promised you they will go above and beyond with your case and it goes c... See more

Company replied

Rated 1 out of 5 stars

We were led to believe that Morgan and Morgan was top law firm. That they handled not just injury cases but medical malpractice. This seems not to be the case unless it is a "slam dunk". My husband... See more

Company replied

Rated 1 out of 5 stars

Seven months after agreeing to pursue my case, the Louisville office kicked me to the curb. No one answered their phones, making it impossible to talk to the attorney. They are cherry pickers.... See more

Company replied


Company details

  1. Law Firm

Written by the company

Morgan & Morgan has recovered over $5 billion for our clients in 30 years. More than 500 lawyers in 50 cities. Get your free consultation today.


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1.5

Bad

TrustScore 1.5 out of 5

170 reviews

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1.5

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(170)

64 reviews in the last 12 months

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Rated 1 out of 5 stars

Worst Law i have ever delt with

Worst Law i have ever delt with. I took almost 2 years them settle a simple cast, between lost files, ignored calls and plain out and out miss representation. Beware of the bait and switch you will be paying 40% not 33% no matter what they say. Their slogan should be Morgan and Morgan for Morgan and Morgan they are defiantly NOT for the People. Believe the reviews, not to be trusted

Update - I requested my files to be reviewed by another firm and my attorney at M&M Zak O'Neill has not responded to my request. If you have a solid case do yourself a favor and stay away M&M they don't care about all they care about how much money they can steal from you. Stay tuned I will give updates as things progress.

November 26, 2024
Unprompted review
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Reply from Morgan & Morgan

Hi Gregory!

We apologize for your experience and appreciate your feedback. We take it seriously and continuously work to improve. Our client contracts are designed to be clear, and we're sorry if our team wasn't able to properly explain this to you. Thank you for bringing it to our attention.

Rated 1 out of 5 stars

They did absolutely nothing except…

They did absolutely nothing except make a few phone calls and send a few texts . I was rear ended and the other driver took off and I found them myself. These people call them selves good lawyers. I did a better job myself. Definitely don’t use these people. All hacks

December 4, 2024
Unprompted review
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Reply from Morgan & Morgan

Hello Gary, Allow us to take a closer look at this for you. Please contact us at cx@forthepeople.com with your information so we're able to best assist you. Thank you.

Rated 1 out of 5 stars

They called me back this AM for the…

They called me back this AM for the first time...they never were going to help me, they should have simply ignored me then instead of letting me get hopeful only to tell me they didn't care. Whenever I hear the "MA'AM" epithet someone is hurting me or pushing me away and they (actually "she", some secretary there) said it about 5 times before telling me to take a hike. They don't need anyone's business, most high powered law firms are like that, but the CRASSNESS is so shocking. SHAME SHAME SHAME!!!! PS: And after reading the company's reply I stand my ground.

November 29, 2024
Unprompted review
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Reply from Morgan & Morgan

We are truly sorry that we were unable to assist you with your case. Please know that we do not take the decision to decline a case lightly. While our firm may not have been able to help, this does not reflect the validity of your claim or the seriousness of your injuries.

Thank you,
cx@forthepeople.com

Rated 1 out of 5 stars

Don't waste your time.

Came to them for help I fell in the American dream Mall in East Rutherford New Jersey over a stone they cemented to the floor I guess for kids to sit on when you have lots of people in front of you and you look off to the side all of a sudden the people part around it but you're not looking down in front of you at that second you trip over it there's nothing to grab I dislocated my shoulder I went to the Hackensack Hospital they gave me Fentanyl twice ketamine a hallucinogenic drug without telling me for a dislocated shoulder I still have the after effects 6 days later yesterday was the first day I could eat and keep it down I still have After Effects like flashbacks or something. Why would they allow this drug to be used on people it's still has a serious side effect that doesn't seem to subsided and Morgan & Morgan doesn't find my case interesting enough to fight I guess it's small potatoes I ain't worth enough money they should take that commercial off they put while you're on hold it's bull crap

November 9, 2024
Unprompted review
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Reply from Morgan & Morgan

We are so sorry that we were not able to help you with your case. We strive to help everyone that we can, but there are many factors that go in to determining whether we can take on a case. If you feel you didn’t receive sufficient attention to your claim, please reach out to us. Thank you, - cx@forthepeople.com/ 888-670-2630.

Rated 1 out of 5 stars

Let me start by saying even a 1 rating…

Let me start by saying even a 1 rating for this company is being too generous. But there isn't a way to rate 0.

In all honesty I don't have any other experience with this type of personal injury, so I have to base this assessment on. A close friend of mine recommended that I try Morgan & Morgan, probably because of their television ads.

My case started over a year ago. The first request for compensation was $500,000.00 dollars. Which, even I didn't expect to receive but I was hoping at least for a fair settlement. I was really being overly optimistic. Finally, after many months I was told by my attorney, that I was offered $12,500.00 and I should accept that as we didn't "have a leg to stand on". Well, after accepting that as final, once the attorneys fees and my medical bills were paid off, I was left with a settlement of $1000.00k, for which I really don't ever expect to receive.

This was a lot of bells and whistles with absolutely no bang at all. I think there is a definite reason why this law firm has received all of these negative reviews. This whole experience was a complete waste of my time. I feel it was for nothing and actually probably has hurt more than helped me.

Another thing I feel I should mention is that there were so many contradictions that I got from the team.
One being that they were waiting for the final result from my insurance company, which really wasn't accurate at all. I had received a letter from Medicare stating that my case was already closed. The letter was received about a week before Morgan & Morgan case me their version.

In all honesty I would never recommend this law firm to anyone. Look for a real law firm. Also, I was receiving emails talking about all of the successful lawsuits my attorney was receiving. Do yourself a favor, avoid this law firm at all costs. Go to someone that actually has your interest at heart.

Waste of time to hire Morgan and Morgan to represent me. Still have not received the meagre amount that was allotted to me. Not surprised.

November 7, 2024
Unprompted review
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Reply from Morgan & Morgan

Hello Victoria and thank you for your feedback. We are sorry to hear about your experience since this is not the kind of service we strive for our clients. We will be investigating this internally with the management team. Thank you for bringing this to our attention.
Client Experience Team

Rated 1 out of 5 stars

Client protection against government essspelidicious

Morgan a suggestion may you please make adjustments to your new client set up as I attempted to set up a consultation and was directed by receptionist to do it by phone, which I denied considering the case would be against (county/government) and we all know they have the capabilities and some to tap tap tap in and listen as they please!

November 1, 2024
Unprompted review
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Reply from Morgan & Morgan

Hello Desmond,

Thank you for sharing your feedback. We understand that privacy is a priority, and we strive to ensure a secure and confidential experience for all our clients. For consultations, our team uses phone-based communications as part of our commitment to timely and accessible service. However, we appreciate your suggestion, and we’ll consider it as we explore ways to enhance our services.

If you have any further questions or concerns, please feel free to reach out to us directly at CX@forthepeople.com or 888-488-0018. Thank you again for your input, and we wish you the best in addressing your legal needs.

- Morgan & Morgan's Client Experience Team

Rated 1 out of 5 stars

Stay away!

Where to begin. It all started when I called the Philadelphia office. The first person I spoke with "acted" as if he cared about my injury. I was then assigned to an attorney and a case manager. The attorney emailed me requesting any information I can give about the accident, including doctors, etc. I responded to his email with some trepidation. Was not sure I wanted to open the suit. The lawyer didn't respond for a day or two and I sent him another in the evening and he called me. We spoke at length and I said I didn't know how it happened. I couldn't be 100% sure how I fell. He immediately said that we would lose the case if I responded that I didn't know how it happened, during the deposition. I asked him to let me think about whether or not I wanted to proceed and emailed the lawyer a couple days later that I didn't think I wanted to proceed. He called me right away and told me he thought I had a very good case when I told him I couldn't be 100% sure how it happened but was pretty confident that there was something on that step that made me trip and fall over. Fast forward to a week later when I received a "certified" letter from another attorney in the Philadelphia office. The letter was typed by her case manager. This attorney proceeded to say in the letter that her c.m. had tried to reach me before and that if they didn't hear from me within 10 days, they would close the case. First of all, he never left me a voicemail or texted me in the past. Secondly, I thought the first attorney was still my attorney. The letter had more mistakes than a two-year-old typing a letter. The letter looked like it was from a copy machine and it was never delivered certified mail, just regular mailbox mail. My address was incorrect at the top and the salutation said "Dear Mr Anthony". Who is Mr Anthony??? The new lawyer's last name at the sign off was also misspelled with two t's. This letter was a huge red flag. First, I left voicemails for both of them, explaining the very unprofessional letter. The c.m. called me the following day and started grilling me as if I was a criminal. Not cool! He said he would be in touch with me with an update then sent me an email requesting any information, such as medical, to help the case. After I told him about all the mistakes in the letter, instead of apologizing and saying they would try to rectify the situation, he didn't even care. Another huge red flag. So at this point I thought the case was already moving forward after the first lawyer said I have a good case. But no! The second attorney called me today to inform me they would not be moving forward with my case. Very cold treatment. I asked why and all she would say is text found it to be too much of a liability but didn't explain what she meant by that. Then she had the audacity to ask if I would like referrals to other attorneys. I said no thank you and that I was considering dropping the case with them anyway as evidenced by the unprofessional letter I received in the mail. So no, you did not meet my expectations. In fact you get a big fat F. I'll also be posting scathing reviews on other websites. Get rid of those ridiculous commercials because they're all lies. Your firm doesn't care one iota about the people that call for help.

October 24, 2024
Unprompted review
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Reply from Morgan & Morgan

I want to start by expressing my sincere apologies for how you are feeling. Our attorneys carefully reviewed your case and considered every possible avenue of legal representation, and I can assure you that this decision was not taken lightly. We strive to provide clear and timely communication to our clients, and we apologize for any confusion or inconvenience this may have caused. Your feedback is valuable to us as we work to improve our processes. Thank you. - Client Experience

Rated 1 out of 5 stars

Not For The People

We had a serious debilitating fall. The business where it occurred spent over $100,000 fixing it right after the incident. Two years later after numerous attorney changes “in a nutshell “ the final compensation came to a pathetic $ 700.00. Do not listen to the barrage of ads shoved into our faces on a daily basis- they really don’t care about you or the anguish that are going through. In all approximately 6 phone calls were received in the two years and 50% were to notify us that the attorney left the company.

October 25, 2024
Unprompted review
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Reply from Morgan & Morgan

Hello Craig, I would like to extend my gratitude for sharing your experience with us. Your feedback is incredibly valuable as we strive to consistently provide the highest level of service and I would like to learn more about the situation so that we can make improvements. However, we are unable to locate your information in our records with the information provided. Please do not hesitate to reach out to us if you have any questions or concerns at cx@forthepeople.com. Best, Client Experience 

Rated 1 out of 5 stars

Was told I was assigned to an attorney…

Was told I was assigned to an attorney and they were taking my work comp case for a neck injury. Never even got to speak to the attorney. Was called by a very rude woman who got details about the case that I had already answered twice on a questionnaire sent twice to me and gave the same details to the lady that initially called me. I received a text stating they were happy to have me as a client.

They had me sign contracts and release for my medical records before she called for the same details. Coincidentally, I had already signed these documents after the initial call. Told me they would call me back in a couple of days. Waited a week and the only communication from them was the text stating they were happy to have me as a client. I have received a few texts and emails with a survey asking " tell us how we did". They hadn't done anything yet.

I called to try to find out my status on the case and had to make an appointment for a "phone call". The day I was supposed to get the phone call, I received an email instead stating they had decided to decline the case. Very sketchy and in my opinion, unethical practices. Should have reviewed my case to begin with before telling me you were representing me.

0 out of 5 stars

October 8, 2024
Unprompted review
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Reply from Morgan & Morgan

Hello Machele, Allow us to take a closer look at this for you. Please contact us at cx@forthepeople.com with your information so we're able to best assist you. Thank you. Client Experience Team

Rated 1 out of 5 stars

Took the case then ignored

3 years ago my daughter was driving with my teenage son in the car. They were hit from behind and then again from the side by an unlicensed uninsured driver. He was coming down an off-ramp and hit them, three other vehicles and then hit my children again pinning them up against the guardrail. They saw a chiropractor for a while, and both were already seeing a mental health specialist but had had to add mental anguish and distress from the car accident. They were both afraid to get in a vehicle for a long time. My daughter didn't drive again for about a year and a half. Morgan and Morgan offered to take the case, gave us a case number, Etc. But then they stopped replying to the emails, avoided our phone calls, and never gave us a physical address to find them. There is no reason we should have to drive from where we live all the way into Philadelphia to find a main office as we've now figured out where it is!!! It's been over 3 years and it's too long to do anything about it now. Horrible customer service, horrible attorneys, I wouldn't trust them with anything! Steer clear of this company if you ever expect to have anything real happen with your case unless they are expected to get millions from you. They are a sham and a bunch of ambulance chasers. Despicable!

October 9, 2024
Unprompted review
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Reply from Morgan & Morgan

Hi Tina. Please allow us to look into this further by reaching our Client Experience Team at cx@forthepeople.com.
Thank you!

Rated 1 out of 5 stars

morgan & morgan took my case

morgan & morgan took my case. did some initial effort. gave up fast. Mine was a hit & run they state they have vast resources. they don't. there not going to give a lot of effort to more difficult cases. make excuses when they drop your case. just get a good local attorney.

September 26, 2024
Unprompted review
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Reply from Morgan & Morgan

Our attorneys carefully reviewed your case and considered every possible avenue of legal representation, and I can assure you that this decision was not taken lightly. We value your feedback and will address this internally to ensure better service in the future. Thank you for bringing this to our attention. -Client Experience

Rated 1 out of 5 stars

Morgan & Morgan Going on what I have…

Morgan & Morgan Going on what I have read it appears I have dogged a bullet Words like “I regret calling Morgan & Morgan” “Morgan & Morgan only takes easy cases that they can win” “I got scam vibes from the beginning” ”Disingenuous efforts””Wish I had read reviews first before contacting Morgan & Morgan” “Worst attorneys in the country” … Yes it appears we dogged another bullet Ouch guys Ouch

October 6, 2024
Unprompted review
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Reply from Morgan & Morgan

Aaron, we appreciate your feedback. We strive to provide quality service and transparency. We’re committed to improving. Thank you for sharing your thoughts with us.

Rated 5 out of 5 stars

"I am very grateful to Morgan & Morgan

"I am very grateful to Morgan & Morgan, special to Carla U. (Case manager) and Angie Abraham (My Lawyer) for their unwavering support throughout my case. Morgan & Morgan have shown exceptional commitment."

Morgan & Morgan using their case manager system to keep me organize in all aspects of my case, demonstrating great creativity in their approach to my case. Using innovative solutions that tipped the scales of my case."

September 16, 2024
Unprompted review
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Reply from Morgan & Morgan

Thank you for taking the time to leave us a rating. We strive for top-notch service and knowledge of your satisfaction with us means the world to us. Should you have additional questions or need further assistance, please feel free to contact us at cx@forthepeople.com or 888 670 2630 – Client Experience

Rated 1 out of 5 stars

...12 years later..

...12 years later... I contacted Morgan and Morgan in October 2012, just weeks after my spinal surgery. The surgery caused nerve damage in my left leg. AND 2 more surgeries occured within 10 days to determine the cause of the nerve damage. I was infirmed, by my physician, the one performing the surgery, that he 'accidentally ' snipped my lower bowel, during the surgery, but it was repaired. (?? TILL THIS DAY, nearly 12 yrs later, is STILL giving me much pain and discomfort. I have been relying on opioid pain medication since my surgery. Morgan and Morgan asked me to "call back in a month", so I did and was told 'we're not accepting any new clients at this time". REALLY?? It was BS. I believe my case would either involve TOO much litigation, or wasn't severe enough, or no loss of limb or life was involved, indicating to me, my case WOULDN'T HAVE made them the $$ they desired!! Well IM SORRY I couldn't help you become RICH with my case. And a previous account of YOUR interaction with a prospective client who stated,in essence, ' THEYRE ONLY in it for claims that will bring in HIGHEST percentage, and those cases which are 'easy'. I DONT CALL THIS 'for the people'! They could have AT LEAST, been HONEST with me, and said 'were SORRY but cannot take your case', but NO, I never heard from them again. Meanwhile, I LIVE with the memories of the pain of my injury, the fear of the effects of my opioid usage, AND the negligence, and GREED of Morgan and Morgan. SURE they're HUGE, now, but at their negligence to assist folks like me. THANKS 'FOR THE PEOPLE'! THANKS!!

September 16, 2024
Unprompted review
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Reply from Morgan & Morgan

Thank you for taking your time to write this review. I’m truly sorry to hear about your experience. Your pain and frustration are completely valid, and it's disappointing that we couldn't assist you. We strive to support our clients and will evaluate your feedback to improve our processes. Thank you for sharing your thoughts with us.

Rated 1 out of 5 stars

Don't believe their commercials

Don't believe their commercials! I contacted them with a strong case but unfortunately it was most likely going to need to be litigated. They didn't even want to talk to me. If your case just needs a letter or two sent out so you can collect your settlement minus at least 1/3 for their letter writing fee, that's their specialty. Anything beyond that and they can't get you off the phone fast enough. If you want an attorney that will dedicate the time necessary to win your case, I recommend finding a small law firm local to you that has experience with your type of case. Morgan and Morgan may be a large law firm but that just means that they take on a lot of easy cases and can afford to ignore the slightly difficult cases. I was very disappointed when they practically hung up on me, but I found a local firm that was happy to take on my case and we expect a resolution soon.

September 5, 2024
Unprompted review
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Reply from Morgan & Morgan

Michael, we're sorry to hear about your experience. We strive to assist all clients, and it\u2019s disappointing that we didn't meet your expectations. Your feedback is valuable and will help us improve our services. We wish you the best with your case and appreciate your insights. Client Experience Team - cx@forthepeople.com - (888) 488-0018

Rated 1 out of 5 stars

We Regret Contacting Them

Sadly, we have had 3 attorneys and two case managers, since the second week of April. After each change, you get a call to get information that we've posted on their app, apparently reading the info takes too long. Not at all pleased with the firm and do regret contacting them.
Received the below reply from M&M. They want me to tell them how to improve. You can start by reading the damn post and stop doing what I posted.
I will NEVER use them again and strongly suggest anyone thinking about it to go elsewhere.

September 4, 2024
Unprompted review
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Reply from Morgan & Morgan

Hello, I'm sorry that you are disappointed with your experience. If you could let us know how we could improve, we would appreciate the opportunity to make it right. You can reach us at CX@forthepeople.com. Thank you.

Rated 1 out of 5 stars

I contact them after a multi car crash…

I contact them after a multi car crash , they said they would take my case. A week and one have, maybe two weeks later they told me there was a conflict in interest as the motorcycle that hit me hired them first no one hit him. Nevertheless I asked to speak with Mr. Morgan and was told he does not except any phone calls. Then I was told by a great friend he hires any one anywhere that passes the bar, so he can say he is the biggest. I learned in most cases all you can get is the limits of the person who hit you liabilities on there policy and unless you are serious very serious that’s all you’re entitled too and the law firm will charge 33.1/3 of your case plus cost of phone calls, letters after they pay your medical bills. Just be ware he’s owns a place in the Bahamas and that’s why he has other legal aids do all the work and most of them are not very nice.

November 17, 2023
Unprompted review
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Reply from Morgan & Morgan

Randall, we’re sorry to hear about your experience. Your feedback is important. We strive to provide the best support possible, and we appreciate you sharing your thoughts with us. Thank you.

Rated 1 out of 5 stars

I wish people were honest

If you were to ask me, this is nothing more than a marketing company. They only assist it if it works for them, but they’re not somebody that works for people they make it sound like they’re a holistic, wonderful down-to-earth company but that’s a non truth and Attorney is an absolute impossibility because it’s all based on garbage.

August 9, 2024
Unprompted review
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Reply from Morgan & Morgan

Hello Darren,
Thank you for your feedback. We’re sorry to hear about your experience. As a reputable firm with a record of successful outcomes for many clients, we strive to handle each case with the utmost care. Unfortunately, we cannot take on every case, but this does not diminish its merit.
If you ever need another free consultation, please reconsider reaching out to us.
Client Experience Team - cx@forthepeople.com

Rated 1 out of 5 stars

Terrible experience so far

Terrible experience so far. I can't get my case manager to reply to any of my emails, call me back, or answer my calls. Even her supervisor did not respond to my voicemail. I'm not even sure anyone is working on my case.

August 8, 2024
Unprompted review
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Reply from Morgan & Morgan

We regret to hear about your recent experience with our firm and apologize for any communication issues. Your feedback is invaluable to us, and we would appreciate the opportunity to discuss your concerns further to ensure we can make improvements. Please feel free to reach out directly to discuss this matter in more detail at cx@forthepeople.com or 888-488-0018. - Client Experience

Rated 1 out of 5 stars

m$rgan & m$rgan should be their name... Disrespectful and unethical

I am writing to express my utter outrage and disgust with the appalling and grossly negligent handling of my case since my leukemia diagnosis in 2017 by Morgan & Morgan. The lack of genuine effort and the seemingly endless cycle of hollow, repetitive responses from them is beyond exasperating. It is shocking and insulting that after all this time, the correspondence I receive from them is little more than a series of thoughtless form letters.

This treatment is not only deeply disrespectful but also suggests a complete disregard for the gravity of my situation. It appears that M$rgan & M$rgan is more interested in profiting from my illness than in delivering the justice and support I was promised. The unethical and dismissive manner in which my case has been treated is unacceptable.

August 1, 2024
Unprompted review
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Reply from Morgan & Morgan

Hello Annmarie, we are sorry to hear about your dissatisfaction with our firm. Please reach out to us so we can investigate your concerns further. Email us at cx@forthepeople.com. Thank you! Client Experience Team

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