Fortress Security Alarms Ltd Reviews 20

Reply from Fortress Security Alarms Ltd

May 15, 2025

Hi John,

Thank you very much for your kind words and for taking the time to leave such a thoughtful review. We're delighted to hear that you were pleased with the service, from the initial quote right through to the installation and final clean-up. It's always our aim to deliver high-quality work while keeping our customers informed and involved throughout the process.

We truly value your continued trust in Fortress over the years—it means a great deal to us. If there's ever anything more we can do for you, please don't hesitate to get in touch.

Warm Regards,
The Fortress Team

Reply from Fortress Security Alarms Ltd

Apr 10, 2025

Thank you so much for your wonderful review, Miss Clayton! We're thrilled to hear that you are pleased with your CCTV system and our service. At Fortress, we're committed to providing top-notch solutions and support to all our customers. Your feedback is invaluable to us, and we look forward to serving you again in the future. If there's anything else we can assist you with, please don't hesitate to reach out.

Team Fortress

Reply from Fortress Security Alarms Ltd

Mar 17, 2025

Thank you for your positive feedback! We're delighted to hear that our engineer provided professional and accommodating service during your alarm servicing. At Fortress Security Alarms Ltd., we always strive to work seamlessly with our clients' schedules, ensuring minimal disruption to their daily activities. Your satisfaction is our top priority, and we look forward to assisting you again in the future. Thanks again for choosing us!

Warmest Regards
Team Fortress

Reply from Fortress Security Alarms Ltd

Feb 13, 2025

Dear George,

Thank you for your generous feedback and for choosing Fortress Security to manage your fire safety needs. We're thrilled to hear that our services met your expectations and that the system transition has been a positive experience.

At Fortress, we pride ourselves on delivering exceptional service and cutting-edge solutions. Your recognition of our team's expertise and commitment to excellence is greatly appreciated and motivates us to continue providing outstanding support.

We look forward to being your trusted partner in fire safety and thank you once again for your high recommendation.

Best regards,
Craig Macfarlane
Office Manager, Fortress Security Alarms Ltd.

Reply from Fortress Security Alarms Ltd

Jan 30, 2025

Hi John

Thank you for your fantastic review!
We're thrilled to hear that you were satisfied with the quick and efficient installation of your cameras and the clarity of the explanations provided by our team.
At Fortress Security Alarms Ltd., we always strive to deliver professional service and support.
Your feedback is greatly appreciated and helps us continue to improve.
We look forward to serving you again in the future!

Thank you for your support
Team Fortress

Reply from Fortress Security Alarms Ltd

Oct 14, 2024

Thank you for taking the time to share your positive experience with us. We're delighted to hear that you found our service professional, efficient, and helpful. It's always our goal to deliver exceptional service and we're glad we met your expectations. We look forward to assisting you again in the future.

Team Fortress

Reply from Fortress Security Alarms Ltd

Aug 5, 2024

Dear Holte,

We appreciate your feedback but it seems there might be a mix-up. We are Fortress Security Alarms Ltd, which specialises in security systems in Scotland and is not affiliated with any movies. Your review appears to be intended for a film featuring Bruce Willis. As it could significantly impact our Trustpilot rating, we kindly request you remove this review from our profile.

I appreciate your understanding.

Best regards,

Craig Macfarlane
Fortress Security Alarms Ltd

Reply from Fortress Security Alarms Ltd

Jul 29, 2024

Hi Ian

Thank you for your fantastic review! We're delighted to hear that you had a great experience with our service and that everything was resolved promptly. It's wonderful to know that your new alarm system is now working perfectly. If you have any further questions or need assistance in the future, please don't hesitate to get in touch. Thank you for choosing Fortress!

Regards
Team Fortress

Reply from Fortress Security Alarms Ltd

Jul 1, 2024

Hi Andrea
Thank you for your fantastic review! We're delighted to hear you found our service professional and efficient. It was a pleasure working with you, and we appreciate your kind words.
Team Fortress

Reply from Fortress Security Alarms Ltd

Jun 10, 2024

Thank you so much for your kind words, Kevin! We're absolutely delighted to hear that the work was completed to your satisfaction and that you found our staff helpful. It’s always a pleasure to assist you, and receiving a second 5-star review from you truly means the world to us. We look forward to serving you again in the future!

Warm regards,
Team Fortress

Reply from Fortress Security Alarms Ltd

May 30, 2024

Dear Christine,

Thank you for your review. We're glad you appreciated the quick service provided in resetting your alarm system. Our call-out charge is a flat rate applied to all service visits, ensuring fairness and consistency. This fee reflects the expertise and professionalism of our engineers, who are trained to diagnose and resolve issues swiftly and effectively.

It seems there may be a misunderstanding regarding the value of efficient service. Our engineers' ability to promptly fix problems is a testament to their skill and training, which benefits our customers by minimising disruption and ensuring your security. Viewing this efficiency as less valuable overlooks the quality and reliability of the service provided.

We appreciate your feedback and will continue to strive for excellence in all our services.

Warmest Regards
Team Fortress

Reply from Fortress Security Alarms Ltd

Apr 9, 2024

Hi Kenny,

Thank you so much for taking the time to leave us a 5-star review. We are thrilled to hear that our team's response to your emergency issue met your expectations in both professionalism and efficiency. At Fortress, we pride ourselves on our knowledgeable and courteous engineers, and it's rewarding to know that this was reflected in your experience.

Your recommendation means the world to us and potential clients looking for trusted service. We look forward to serving you again should you need us. Please don't hesitate to reach out.

Warm regards,

Team Fortress

Reply from Fortress Security Alarms Ltd

Feb 26, 2024

Dear A and T Grant,

Thank you so much for taking the time to leave us this fantastic review! We're thrilled to hear about your positive experience with our service and the smooth transition to your new alarm system. Our team takes great pride in delivering efficient and clean installations, and it's wonderful to know our engineer lived up to these standards and provided you with the necessary guidance on using your new system.

Your recommendation means the world to us, and we're here for any further assistance you might need. We look forward to serving you again in the future.

Warm regards,

Team Fortress

Reply from Fortress Security Alarms Ltd

Feb 16, 2024

Certainly! Here's a much shorter response:

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Thank you so much for your fantastic 5-star review! 😊 We're thrilled you enjoyed our service, from start to finish. Your satisfaction is our top priority, and it's heartwarming to hear we hit the mark for you. Looking forward to serving you again!
-Team Fortress

Reply from Fortress Security Alarms Ltd

Nov 20, 2023

Thank you so much, Mr. McCubbin, for your kind words and the fantastic review. We're thrilled to hear that our team's courteousness and expertise impressed you. Your satisfaction is our top priority, and your feedback is greatly appreciated. We look forward to serving you again! - Team Fortress

Reply from Fortress Security Alarms Ltd

Nov 7, 2023

Thank you so much for your 5-star review! We're thrilled to hear you had a great experience and appreciate you taking the time to share it. Your support means the world to us!
Team Fortress

Reply from Fortress Security Alarms Ltd

Sep 12, 2023

Dear Alan,

Thank you so much for taking the time to leave us such a wonderful review on Trustpilot! We're thrilled to hear that you were satisfied with the competitive pricing, expert advice, and timely service provided by our engineer. Your satisfaction is our top priority, and it's reviews like yours that keep us motivated to deliver our best.

We look forward to serving you again in the future. If you have any more questions or need further assistance, please don't hesitate to reach out.

Best regards,
Team Fortress

Reply from Fortress Security Alarms Ltd

Aug 23, 2023

Hi Peter
I'm delighted to hear that you had a positive experience with our office team and installation crew! We truly value your feedback and are thrilled that our service met your expectations. Thank you for taking the time to share your thoughts. If you have any more questions or need further assistance, feel free to reach out. We're here to help!
Regards
Team Fortress

Reply from Fortress Security Alarms Ltd

Aug 9, 2023

Hi Mr Lockhart
Thank you so much for your kind comments and for taking the time to leave us a review. We hope to be able to serve you for a long time to come.
Regards
Team Fortress