Good information when I finally got through on the telephone, but much too much time waiting
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Both my girlfriend and I used Norges Energi and we both experienced the same issues. Unexpected bills and plans we had "Signed up for" without us knowing lead to crazy high bills in the winter. Then w... See more
My recent interaction with Fortum was excellent! I needed to change my delivery method from paper invoices (Papirfaktura) to e-invoicing (Efaktura), and the process was handled very smoothly. When we... See more
Worst electricity company in Norway. They are marketing themselves as the cheapest, but they have secret costs and tricks that cause you to pay significantly more. Also their customer support is u... See more
Company replied
Company details
- Energy Supplier
- also in
- Electric Utility Company
- Energy Equipment and Solutions
- Gas Company
- Green Energy Supplier
- Solar Energy Company
Written by the company
Fortum er et nordisk energiselskap og en av Norges største strømleverandører. Vi tilbyr strømavtaler og energiløsninger til privat- og bedriftskunder.
Contact info
Askekroken 11, 0277, Oslo, Norway
- 21 49 49 49
- kundeservice@fortum.com
- fortum.com/no
3.2
Average
375 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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not recommend
October 6, 2023
Unprompted review
run out from this provider!!!!
run out from this provider!!!!
price u will pay, it will be 3 times more than regular price!!!
November 14, 2022
Unprompted review
Reply from Fortum Norge
Hi Edgaras,
We are sad to hear that you are not satisfied with your agreement with us. We would like to take a look at you agreement, and hope that yow will contact us on number 38 10 00 80 or by our contact form here: https://norgesenergi.no/hjelp/kontakt-oss/
Best regards Silje – NorgesEnergi
Worst electricity company in Norway
Worst electricity company in Norway. They are marketing themselves as the cheapest, but they have secret costs and tricks that cause you to pay significantly more. Also their customer support is understaffed. Indicatively today, I was waiting on the queue for 1 hour and 35 minutes(!!)
Their biggest trap is the fixing of the electricity price. DO NOT accept this service no matter what they tell you. The strømstøtte is calculated based on the spot price. For that reason, if the price of the current is lower than what you have agreed upon, you will not get adequate support from the state for the extreme current prices you will be paying. They offer it for free as a trick in the first month, so be extremely careful on what you are agreeing on.
I will switch electricity company as soon as my binding period ends and I will never come back.
November 10, 2022
Unprompted review
Reply from Fortum Norge
We are sad to hear that you are not satisfied with your agreement with us.
Due to heavy traffic to your costumer center the last few weeks, we have experienced longer waiting times. We apologize for the inconvenience.
When you accept an agreement with us you should get good information about the power agreement, and additional services. If you have experienced not getting enough information about the electricity agreement, I hope you have the opportunity to contact us again so that we can investigate the matter further. Feel free to contact us by phone: 38 10 00 80, or our contact form: https://norgesenergi.no/hjelp/kontakt-oss/
Additional services are optional and have no binding time. The service you are referring to is probably our service Prissikring. There is always uncertainty associated with binding the price. The price level of electricity this period has also been extra difficult to predict. We usually send out offers for the fixed price period a couple of weeks before the period starts. It is only in retrospect that it is possible to see whether it paid off or not, but Prissikring is primarily about the predictability you get. It has been beneficial to have Prissikring for several periods this year, but as I said - it is primarily a predictability that you buy.
Feel free to contact us at any time.
Best regards Silje – NorgesEnergi
Both my girlfriend and I used Norges…
Both my girlfriend and I used Norges Energi and we both experienced the same issues. Unexpected bills and plans we had "Signed up for" without us knowing lead to crazy high bills in the winter. Then when we decided to leave for a different company we got invoices months and months down the line as well as additional charges for keeping the account open when we had been told that we'd paid our last bills. My girlfriend was harassed by phone several times a day until she replied OK to a text which signed her up for a more expensive plan that she didn't understand. They use predatory methods to trick customers into paying more, then punish customers with charges and fees when you try to leave for an ethical company. STEER CLEAR!
February 3, 2022
Unprompted review
They send me scam SMS
I get a sms that I call them with links. But I have not call them at all have block them. I don't even live in Norway. Sms name was "HafslundStr"
November 12, 2021
Unprompted review
Scammers, forgers, shady practices
I got scammed by Norges Energi employee that tried to convince me to change my electricity provider over the phone. We had agreed to come back to the conversation in the future and ONLY THAT (I had trained call centre workers for years so I know exactly to be precise when agreeing or disagreeing to things). After finding out that contract started working against my precise will I contacted their customer service three times (in a span of 3 weeks) and have been told I will be contacted back - what never happened, which only confirms it wasn’t a mistake but intentional forgery they know about. The case is being directed to the Police, Forbrukerrådet, all the newspapers I will find and I am happily going to leave 1 star reviews on all the portals online. BEWARE
June 22, 2021
Unprompted review
16000,- demanded after paying a fixed…
16000,- demanded after paying a fixed 1700,- Apparently they have miscalculated 9.5 months out despite having over 5 years of data.
Will never trust this company again.
March 30, 2020
Unprompted review
Hafslund are thieves!!!!
my contract ended 1 month ago and now they want to invoice me for 5000 kroner!
C L O W N S !
March 5, 2020
Unprompted review
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