Fortuneflavours Reviews 968

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 351 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, often highlighting the effectiveness and pleasant experience they provide. Many people appreciate the wide range of products available and the overall fantastic service, noting the quick dispatch and discreet packaging. However, some customers also noted issues with their orders, including missing items or receiving different products than what was advertised. There were also mentions of delays in delivery and a lack of communication regarding order status, which caused frustration for a minority of people.

What people talk about most

Product

Clients share positive opinions on product quality. Many reviewers praise the high quality of the products,... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the high quality of... See more

Delivery service

Users describe positive interactions with delivery services, frequently praising the rapid and discreet... See more

Order

Consumers find order experiences to be ambiguous. While some reviewers report positive experiences with quick... See more

Service

Customers had positive experiences with service. Many reviewers praise the amazing, fantastic, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

#### UPDATE ### Fortune Flavours have since been in touch, I now have received all products, plus some extra, for inconvenience, so very happy. I do love the product and hopefully they... See more

Rated 5 out of 5 stars

Great Range of Products. For anyone looking for some quality CBD products, then i definitely recommend this company - I'm experienced enough to know good CBD products when i see them. A gre... See more

Rated 5 out of 5 stars

Fantastic Service Overall. (Sorry I'm a bit late leaving this review). It's a 5 star review from me for FortuneFlavours. Great range of cbd products , prices are fair. I definitely recommen... See more

Rated 4 out of 5 stars

The whole user experience with FF has been without fault. Quick despatch and very modestly packaged. The flowers I have had (amnesia and Pineapple) have been very pleasant on the palette, leaving a wa... See more


Company details

  1. Health Food Store

Written by the company

Specialising in the highest quality CBD products in the UK, we offer the fastest tracked delivery of any company on the market and the best customer service.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

968 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 72% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

Very pleased

Positive read up about product. And arrived not damaged.

February 24, 2026
Fortuneflavours logo

Reply from Fortuneflavours

Thank you so much for your feedback and 5★ review Paul 💚

Rated 1 out of 5 stars

Be aware when buying from this company…

Be aware when buying from this company as they don’t reply via emails and will use your credit card to pay for tickets and insurance. My credit card was only used on this company 100% scam. FYI: FF remove bad reviews I have got evidence against this company. Stay well away

January 1, 2026
Unprompted review
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Reply from Fortuneflavours

Hi there Mo,

Hope you're well. I'm sorry that your credit card was used by somebody else, but this cannot have been us. We use the payment provider Stripe which uses 3DS authentication, which means that neither us nor Stripe see your credit card details. It is physically impossible for us to have access to your credit card details. I would advise contacting your bank to determine where else you have used your credit card. We also do not have the power to remove bad reviews - your last review was removed by trustpilot itself because they determined it to be a false review.

Please refrain from leaving false reviews such as this, as they can negatively impact our business. If you have any questions, please feel free to reach out to us at contact@fortuneflavours.shop.

Rated 1 out of 5 stars

I lost money £41 for Rubbish stuff .I…

I lost money £41 for Rubbish stuff .I trusted to description for high quality when I received and I tested nothing feeling stuff was rubbish.
I sent email for complain nobody reply me.
I am worry gave my car bank information because you can not trust them .
I will exchange my bank card information.
Mahmoud

February 10, 2026
Unprompted review
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Reply from Fortuneflavours

Hi there Mahmoud,

I'm sorry to hear you were not satisfied with your order. As I explained over email, our products are strictly CBD and do not contain the THC you were looking for. We try and make this as clear as possible on the website. We do not sell the THC cannabis you were looking for which will get you 'high', as this is illegal. CBD is non-psychoactive and used by our customers for different reasons.

Rest assured, we do not have access to or store your bank card information.

I wish you the best in your search for THC cannabis.

Many thanks for your understanding and patience,

Antonio

Rated 3 out of 5 stars

Customer service is decent of you have…

Customer service is decent of you have trouble with an order they will resend your order plus give you extra for the troubles the only thing is the delivery option which can take a bit long it would be nice to have a next day gaurenteed delivery service and also have some real pictures of the flower none of the pictures match the flower in real life which can be misleading as people go off with what looks appealing to them many other shops use real life photos of there flower deducted a star for each issue

January 21, 2026
Rated 5 out of 5 stars

Trust worthy site

I purchased a few products from these guys. They have a nice selection to choose from. Even when I received something I wasn’t 100% happy with they rectified this issue for me. If you alhave any discrepancy with your product contact them and they are very helpful in assisting you.
Thanks guys

February 2, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing flavours 👌

Amazing flavours, even the on sale flowers are good compared to some other places out there that are cheap. Very potent smells. Thanks again to the team at fortune flavours

January 26, 2026
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Reply from Fortuneflavours

Shaun, we’re so happy you liked it! Thank you so much for your feedback and 5★ review 💚

Rated 5 out of 5 stars

Nice product

Nice product! Delivered on time

December 12, 2025
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Reply from Fortuneflavours

Thank you so much for your feedback & 5★ review Belle💚

Rated 4 out of 5 stars

Decent strains enjoyed the strawberry…

Decent strains enjoyed the strawberry haze the most and the Rolex helped me sleep however the mylars bags they came in were plain silver not what is advertised on the website. I know it doesn't affect the product however it was kind of sad to see I wasn't able to promote it on my canna insta page because the bags did not look appealing

January 15, 2026
Rated 5 out of 5 stars

Quick delivery!

Quick delivery, consistent product

January 21, 2026
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Reply from Fortuneflavours

Thank you so much for your feedback & 5★ review Alexander 💚

Rated 1 out of 5 stars

no item or refund. bad communication!

it’s been almost a month since I made my order and then didn’t receive it for a week. I then had to reach out to the company to ask where it was and only then did they tell me that my items were out of stock - I had ordered two different strains and they only sent me one with some extra of that one (sent without asking first whether this was adequate compensation) , so they still failed to deliver on one of my two originally ordered products. I flagged this to them and then had to chase *again*. they assured me that strain was now back in stock and they would be sending it to me. It’s been nearly 2 weeks since last correspondence and I still don’t have my item or a refund. Awful customer service. needs a lot of prompting and they use the excuse of being a family-run business, but in all honesty that is of no relevance when it comes to customer service and consumer law.

January 4, 2026
Fortuneflavours logo

Reply from Fortuneflavours

Hi there Em,

I hope you're well!

We have emailed you 4 times in the past weeks and have not received any response. Please ensure that you check your inbox or spam folder, as otherwise you may think we are not communicating with you, and this would explain the perceived lack of correspondence. When you get a moment, please reply to our emails.

To summarise what happened here, you were sent over 20g of flower for free, and you received a full refund on your order. I think most people would be sufficiently happy with this compensation for the delay you experienced, given that your original order was for only 7g.

When you get some time, please check your spam inbox to see all of the emails we sent you. If you have any other questions, feel free to message us at any point!

:)

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