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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its reliability, ease of use, and excellent value. Many highlight the responsive and helpful customer service, noting quick resolution times and a willingness to assist with various requests, from increasing forwarding limits to complex configurations. The website and user experience are frequently described as well-designed, logically organized, and straightforward, making setup and management easy even for non-technical users. However, some customers also noted occasional dissatisfaction with customer support, citing slow response times or a lack of clarity in communication. A few users experienced unexpected service disruptions, including issues with account access. Additionally, some reviewers suggested improvements to the user interface, particularly regarding navigation and the presentation of logs, to enhance clarity and streamline the management of multiple domains and aliases.

What people talk about most

Service

Customers consistently note positive experiences with service, often highlighting its flexibility,... See more

Customer service

People report positive experiences with customer service. Many customers praise the support team for being... See more

Website

Reviewers mention positive feedback about the website. Many customers praise its speed, reliability, and... See more

User experience

Clients share positive opinions on user experience, often highlighting the ease of setup, intuitive web... See more

Response time

Reviewers highlight positive aspects of response time, with many praising the fast, responsive, and genuinely... See more

Based on these reviews

Rated 5 out of 5 stars

Excellent experience with ForwardEmail.net. Support is fast, responsive, and genuinely helpful—they quickly handled my request to increase forwarding limits with no hassle. The service is flexi... See more

Rated 5 out of 5 stars

I’ve been using ForwardEmail.net for years to reliably forward emails sent to my website’s domain to my personal Gmail inbox—and it has worked flawlessly. I recently set up their SMTP service to send... See more

Rated 5 out of 5 stars

Going great so far - I am a new customer and needed a way to send a ~100 mails every month or so to a new mailing list. They were happy to oblige, then I ported a slightly larger existing list and the... See more

Rated 5 out of 5 stars

Discovered ForwardEmail after looking into aliases in Bitwarden. Started moving one domain over and now onto my 5th and 250+ aliases Its a inexpensive service with amazing support. Contacted support... See more


Company details

  1. Email Service Provider
  2. Internet Marketing Service
  3. Internet Service Provider
  4. Software Company
  5. Web Hosting Company

Written by the company

Forward Email is the best email service, encrypted email service, and fastest email service. It supports unlimited domains and aliases for no extra cost. It uses quantum safe ChaCha20-Poly1305 encryption and offers SMTP, IMAP, POP3, email webhooks, email regular expressions, email API, MX relay, SMTP relay, dedicated SMTP servers, IP reputation monitoring, email DKIM signatures, free email forwarding, and lets you send emails with JavaScript, Node.js, Ruby, Python, and more.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

169 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 2 out of 5 stars

Used to be great, not so much now.

Update: In the past two weeks, this service has really gone downhill badly. Support takes literally days to respond, IMAP is broken, SMTP is down...it's just unusable at this point.

I have been using this service for years and am very disappointed to see it go downhill so fast.

April 20, 2024
Unprompted review
Rated 5 out of 5 stars

Forwardemail is great

Forwardemail is great. Had issues and they spent the time to help me. I highly recommend.

April 3, 2024
Unprompted review
Forward Email logo

Reply from Forward Email

Thank you Steve 🙏

Rated 4 out of 5 stars

Service decent - support is lacking

The service overall is pretty good, but support seems non-existent so far even on the enhanced protection paid plan.

I am liking everything so far with how the "product" works for the most part. However, I am having an issue with connecting to a pop3 alias. I opened a support ticket and haven't heard anything in nearly 30 hours.

EDIT: 3/26/2024: They did finally answer me and got this working.

EDIT: 4/11/2024 - My Pop3/Imap emails have been down since last night. I hope that I have not lost any emails. I really thought these guys had something good going here but now I'm not so sure. I'm close to asking for a refund and moving on.

Update: 4/16/2024 - They did mitigate the issue and emails seem to be working well again. It took close to 24 hours but I'm guessing they didn't catch the issue at night. Probably a one-man or small-team operation, which isn't all bad. I am going to update my review to 4 stars. The service they offer is good for the price. If they had better support I would consider 5 stars.

March 24, 2024
Unprompted review
Forward Email logo

Reply from Forward Email

Hi Mike - we mitigated the issue here already (as quickly as we could) and have been posting to our status page with updates at https://status.forwardemail.net. It is sometimes difficult for our engineers to respond to every support request during DDoS attacks or other rare/brief outages, however we are doing our best and apologize for the delay. Rest assured the issues are all fixed and we have implemented fixes to protect us from similar vectors moving forward. We hope that you can remove this review or give us an increased rating as we work around the clock to ensure high deliverability, uptime, privacy, and security.

Rated 5 out of 5 stars

Amazing Email Service

If you want a secure, affordable, and open-source way to manage email forwarding and outgoing SMTP sending, ForwardEmail.net is worth checking out.

• Unlimited domains: Perfect for keeping costs down if you manage multiple emails.
• Quick setup: They use fancy tech to make sure your emails are delivered quickly and reliably.
• Open-source for trust: Self explanatory, open-source is the best.
• Outgoing emails: ForwardEmail.net lets you send emails (SMTP) up to 300 per day.
• No limits: Add as many domains and aliases as you need.
• Great for automation: Webhooks let you connect your email to other apps and tools.

The setup may be a bit more involved than other providers, but it is a seriously good option if you care about privacy, flexibility, and saving money on email. Can't recommend their service enough!

March 10, 2024
Unprompted review
Rated 1 out of 5 stars

Free? Not free, fake!

Free? Nope, that's just click bait and then they try to sell their services. And there's no visible way to delete the account. Not honest!

February 25, 2024
Unprompted review
Forward Email logo

Reply from Forward Email

***PLEASE REMOVE THIS REVIEW -- THIS IS FALSE INFORMATION***

Please stop spreading false defamatory information.

1) To use our service for free, see our FAQ, you can simply use DNS-based records. Our service is used for free by 400,000+ domains.
2) You can delete your account at any time under My Account > Security. Click the "Delete Account" button. This is noted on our FAQ and Terms/Privacy pages.

***PLEASE REMOVE THIS REVIEW -- THIS IS FALSE INFORMATION***

Rated 5 out of 5 stars

Reliable service with great support

I have been using Forwardemail.net since I first heard about it on Hacker News in 2020. The service had a bit of a rough start, but that's to be expected from an e-mail service. I know from first-hand experience how hard it is to run and maintain a mailserver.

It is amazing how much progress this service has made in such a short time. It is extremely reliable and useful. The premium plans are very cheap for what they offer, it's simply a great deal!

Support is always very friendly and helpful. Usually quite quick with the replies as well.

I have and I will continue recommending Forwardemail.net to anyone who needs e-mail services.

February 12, 2024
Unprompted review
Rated 5 out of 5 stars

Why I'm All In for $3 Unlimited Emails

Switching to this $3/month deal for unlimited emails was a no-brainer. Before, I was dishing out $5 per email with other services, and it just didn't add up, especially when you need more than one address. This plan gives me all the emails I want for way less, plus 10 GB of secure storage. It works on all my devices and supports all the techy email stuff I need.

January 28, 2024
Unprompted review
Rated 5 out of 5 stars

A truly excellent service

ForwardEmail is a unique and excellent system. It's friendly, affordable, and feature-loaded. There are regular upgrades and new feature additions, and support-responses are quick and on-point. It's a service the internet desperately needs, and I hope they stay around forever!

January 13, 2024
Unprompted review
Rated 5 out of 5 stars

The support team is excellent

The support team is excellent. They are very responsive and their suggestions are well considered and effective. Their knowledgebase is also excellent with well written articles that walk you through the problem.

December 21, 2023
Unprompted review
Rated 5 out of 5 stars

Great essential email service for custom domains and gmail integration

With the demise of google domains, I've been looking for a replacement setup to coordinate email for websites I run such that I can use gmail as my actual mail application seamlessly with custom domains.

I tried a variety of options that fell short in one way or another; many had a lot of false advertising.

Forward email has a free option that's pretty good, and their "enhanced" option for $3/mo is 100% worth the upgrade.

December 21, 2023
Unprompted review
Rated 5 out of 5 stars

Great, fast support and our emails getting delivered

After a couple of months of the system working as intended, I received a report from a monitoring service that indicated my SPF record was out of compliance due to too many DNS lookups. ForwardEmail.net's tech support responded very quickly and had solutions immediately – in fact, more than one – and I am back in compliance. This is incredibly confidence inspiring. Very happy with the service and support (in my case a paid account, running two domains).

December 20, 2023
Unprompted review
Rated 5 out of 5 stars

Outstanding Service and Support

I'm extremely impressed with ForwardEmail's service and customer support. Despite being on a free plan, they quickly and effectively resolved an issue I encountered. Their proactive communication and transparency, including a GitHub reference to the fix, are truly commendable. For anyone in need of a reliable and effective email forwarding solution, I can't recommend ForwardEmail enough!

December 8, 2023
Unprompted review
Rated 5 out of 5 stars

powerful features & support

I have been in the market for a while looking to have more flexibility in splitting my domain emails by regex. Forwarding to free Gmail did not quite cut it as they require the plus sign and many websites disallow addresses with it. Used to even run some server in the basement to handle my needs but that required occasional debugging. Pretty good support! , non of the usual "we'll pass it on to our developers" boilerplate but actually paying attention, debugging and fixing the issues (need to remember to initiate request on website)

December 4, 2023
Unprompted review
Rated 5 out of 5 stars

Amazing Support

What an amazing company. I had an issue and they were on it immediately. Very friendly and understood the issues immediately. Turned out they needed to put a patch in place, so they let me know what they were doing an would be back to me "soon". Less than 20 minutes later they emailed and said it was fixed and it was! The service works great and there a ton of features an options that really make this worth while.

December 6, 2023
Unprompted review
Rated 5 out of 5 stars

Easy to use, advanced options, great customer support, great price

The interface is easy to use, but advanced features are there if you need them. The service works great and is well-documented. Tech support is very fast if you need it. The cost is among the cheapest I've seen for this type of service. If you really want to nerd out, they provide lots of technical details on their stack that makes me feel very comfortable that they know what they're doing.

November 20, 2023
Unprompted review

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