Forward Email Reviews 169

Among the fastest, proactive, quality customer service experiences I have ever had. I am so grateful. I emailed them with a very random request that 9/10 companies would not have bothered to reply. They returned my messages in minutes and took care of everything on my behalf without having to ask. Every company could learn from them. I will remember this for years!

I recently started running my own email server and needed to receive SMTP on a non-25 port, and Forward Email's services allowed me to do this. They also have an outbound SMTP service which allows me to send my own emails through them and avoid all the issues that typically come with self-hosting email. For the price of $3/mo, this to me is absolutely worth it.

Also, initially when I created my account to evaluate Forward Email, their outbound SMTP service was missing a crucial feature for me (I needed a single SMTP credential to send emails as any sender on my domain). I contacted support to see if this was possible and they told me it was already planned and was to be available soon (it is out now)! Their replies were quick, helpful, and friendly.

So far so good. Our agency ran client emails through hosting providers, but some didn't have 2FA. So we switched to this service instead for extra security. It's certainly convenient to have all emails running through this service and managed in one place (with 2FA), rather than our clients various hosting companies.

After Google G-Suite became non-free, I actually realised that I just use Mail service, and I was looking for a free or "about free" alternative. After some research, I ended up with ForwardEmail. It's free and makes all I need. Reading about features, I choose actually the next non-free service - enhanced protection. Just because it has sense and gives you an outbound SMTP which makes it nicer for your email receivers.
Great service! Nice support! Low price (or even free)!
What can I say? Covers all my needs and works prompt. Thanks, ForwardEmail!

Very good service to forward emails from a domain to other emails account.
The supporr is the best!

Excellent and responsive support staff, humble about their own mistakes/bugs, and very reliable service. I love that they support regular expressions for specifying email addresses and that they're a simple flat fee, no matter how many domains I might end up bringing. Overall I'm very happy and planning to stick with the service.

I've been using their paid service for a couple of weeks now. The pricing is very reasonable.
I run a couple of small projects which need separate mailboxes with using email addresses with custom domain. With ForwardEmail, I don't have to pay for each of these mailboxes separately.
So far its working well. Setup is easy if you know how to make changes to DNS, and their documentation is clear and the step-by-step wizard makes setup easy.
There is no noticeable delay in email delivery since I used them.

I just signed up, so far the support is amazing. Very quick and relevant. We are up and running. Will evaluate the interface etc. and add more comments soon!

You can tell about the quality of the people behind the service already by how they handle 1-star reviews here. "This is a false claim and fraudulent review;" is their broken record response.

Let me add as well what they'll surely flag as yet another "fraudulent review". But where there is smoke...

After a few months of testing with a free account testing, we moved to a paid subscription. They sent a questionnaire about the purpose of using their service. Answered all their question. And we immediately get this response (and I quote):

"We will not be approving this and we will be banning your account shortly. Please use a different service, you will receive a refund."

A one-liner. No explanation despite our follow-up email to understand if we were violating their terms of use.

And speaking of "fraudulent", they never refunded the payment. Perhaps they can start affording some manners with it.

Overall the impression was that of a couple of geeks on a power-trip & with a very inflated sense of self-worth.

Moving away from them was for the best.

It works so far, but I have regulary latency issues where the email incoming is very late up to a day. Also outgoing I receive regular error message. I will switch to something else now.

I have had nothing but good experiences with forward email. I find that the customer support was quick and helpful. The reliability and uptime of forwardemail.net have been impeccable, ensuring that I never miss an important email. Overall, I highly recommend forwardemail.net to anyone looking for a reliable and efficient email forwarding service.

So far so good.
Moved my email forwarding here after 123-reg borked my email forwarding and catch all.

Easy to setup and good instructions were provided, though the goDaddy bit wasn't relevant to me.

I stopped receiving any emails a couple of days ago thanks to 123-reg "upgrading" their system and removing support for catch-all email forwarding.

I started searching for alternative solutions and came across Forward Email. Naturally I was alarmed at the reviews on Trustpilot that were all describing negative experience. I also noted on Reddit a concern raised about privacy of your personal email addresses.

However, in all these cases there was a considered and supportive response from Forward Email. Other reviews I found described the simplicity and reliability of this solution.

Due to the privacy concern, I opted to take out the pay monthly subscription that gives extra privacy and protection.

Although 123-reg was not listed in their set-up guide, it was still reasonably easy to follow their instructions and configure the 123-reg DNS entries to use the Forward Email.

The initial sign-up process with Forward Email was a bit slow (they send an email with a verification code to your designated email address), once verified, the process was quick, they tested and confirmed the configuration changes were correct and I immediately started receiving my emails again.

Thank you Forward Email!

They have very bad customer service. Because they are angry for some reason I don't know they canceled a service I was subscribed to without any warning or warning message. (outbound SMTP)

They also do not respond to messages until after several days.

They also have hidden terms and services that are not what they say in their documentation.

Update on 30/05/2023, 05:11PM:

I have subscribed to the service and have activated and used it.

Even if I don't use it, you have no right to delete my subscription without notice. This is the act of scammers, not the act of a respectable company.

Update on 30/05/2023, 05:28PM:

Those scammers banned my account after I signed up for the paid service. Enhanced service.

I was willing to become a paid customer by paying $3 per month for the unlimited domains. Unfortunately, when I tried to sign up for an account, Forwardemail.net never sent me the validation link to activate my account. I tried to email support but their support never replied to me. I did a simple check using nslookup and noticed that both the MX records in the forwardemail.net domain name are IPv4 only and do not have AAAA records, therefore not IPv6 compatible.

Update on 19/05/2023, 12:48PM:

I am making this update as the company has accused me of writing a fradulent review. My review is 100% accurate and based on my personal experience. My mail server is an IPv6 only mail server and is configured properly and has a valid AAAA record and I am able to receive email from ICANN and Gmail but not from forwardemail.net because forwardemail.net is IPv4 only and outsources its bulk emailing to postmarkapp, which is also IPv4 only. I emailed forwardemail.net and their staff lied me that they support IPv6 when nslookup results prove their website has no AAAA record and both their MX records point to a hostname hat has no AAAA records. I tried to sign up again but this time their staff realising I have made a complaint against the company publically on Trust Pilot, they disabled my email address and now ask me to use Google or Github. This is effectively banning me.

Update on 19/05/2023, on 6:34 PM MYT:

I am updating everyone that the Forwardemail.net company makes false claims that they support IPv6 when they do not. My email address is on an IPv6 only server, which has an AAAA record but no A record. So, it is impossible to receive email from an IPv4 only server like Postmarkapp. Postmarkapp returns "DNS error" because it cannot detect any A record for my IPv6 only mail server, which only has a AAAA record (called quad A). If the Forwardemail.net Company does not know this, then this is proof they do not know anything about privacy or are outright liars. You are accusing me of "spamming" your inbox because I told all my friends - yes 500 distinct individuals to write to your support mailbox and tell you that you are a liar. I have right to give your company negative reviews, not only here on Trust Pilot but also on Reddit and if you cannot handle it, its not my problem. Go ahead and ban my email address as I do not care. FYI, the ".MY" domain name isn't poor reputation as its the national TLD for Malaysia. Your own website states, a customer could pay $3 per month for domain names not supported in the free plan. I am willing to pay but you do not want me.

Update on 21/05/2023, 02:09 AM MYT:

I will accept your apology as I noticed you erased your past comment that my review was fradulent. This shows you acknowledged that your company was wrong. I look forward to being your paid customer as soon as ForwardEmail supports IPv6 in the future.

I was extremely happy with the service provided by this company.

Unfortunately, without any explanation, they banned my account. Who knows when, as they haven't notified me either of the ban or prior to that. When I reached out to them asking for a reason, they requested me to upgrade my account to a paid plan, without providing a reason for the request.

This lack of transparency and communication is unacceptable, and I would not recommend this company to anyone.

Their actions were unprofessional and left a bad taste in my mouth. I will be looking for alternative options in the future.

Updated Jan 16, 2023, in response to the company reply:

Company failed to provide a reason for the ban even after I've asked multiple times. They have only offered a reason for the ban after I submitted this review.

I couldn't find any past emails from the company prior to the ban. My last conversation with the company was back in 2020 when I reached out to them with a few question, that conversation was very pleasant.

It is true that the company unbanned my account and asked me to upgrade to their premium account. They immediately re-banned me after seeing this review.

The company claimed that my aliases had high spam activity, which is untrue. Similarly to the ban, they have failed to provide any proof to back up their claim.

My review is backed by proof which can be used to certify this review.

Not once did the company apologize for being rude in our conversation.