Couldn't have hoped for better service. I asked on Wednesday evening if there was any chance I could get print delivered Friday morning. Richie arranged it so it would. I saw on packaging that extr... See more
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I didn't get follow up email as promised after purchase acknowledgement but found out that photo's were on their way after I got in touch. I also thought that the postage seemed expensive compared... See more
Company replied
Gorgeous picture of Oranmore castle delivered to my brother in law in Kilkenny- he was delighted with it. One thing I forgot to ask Fotofactory was if the glass could be got in non reflective glass ..... See more
Company replied
I Ordered online with ease the website has some of Ireland finest photo's you can Imagine.I Ordered them on Wednesday night and had them on Friday their delivery services are excellent and Richar... See more
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Company details
Information provided by various external sources
Wall Prints Perfect for a Gift, Home Decor, Interior Design, Residential, Commercial. 30 Day Money Back Guarantee, Fast Delivery..
Contact info
4.7
Excellent
82 reviews
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This company invites their customers to review, whether positive or negative
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Damage to artwork
Unfortunately my artwork arrived damaged on the edges,I think more care needed in the packaging of them.Lucky I was able to disguise the damage under the frame.Still love my pieces of artwork though!!!
October 27, 2020
Reply from Foto Factory
Dear Gill
Thank you for taking the time to share your feedback.
We sincerely apologise that your order arrived damaged and have contacted our workshop to revise any packaging issues to ensure the safe arrival of all future orders.
For the inconvenience, we have emailed you a discount code that you can use with your next purchase.
Thank you again
Richie
Foto Factory Team
I didn't get follow up email as…
I didn't get follow up email as promised after purchase acknowledgement but found out that photo's were on their way after I got in touch.
I also thought that the postage seemed expensive compared to other internet outlets but photos arrived safely.
thanks
Amanda
October 11, 2020
Reply from Foto Factory
Dear Amanda
Thank you for taking the time to share your feedback.
Unfortunately there is some confusion as we don't send a second email after acknowledgement of purchase.
We aim to deliver your order within a 3 to 5 working days but this time frame may vary as well as costs with overseas shipping.
We are constantly reviewing our shipping charges to provide our customers with the cheapest and most reliable option.
We are happy your order has arrived and would like to be of service again.
With this in mind, we would like to offer you an extra 10% off your next order.
Please enter "Amanda10" at the checkout.
Thank you
Richie
Foto Factory Team
I Ordered online with ease the website…
I Ordered online with ease the website has some of Ireland finest photo's you can Imagine.I Ordered them on Wednesday night and had them on Friday their delivery services are excellent and Richard is a pleasure to deal with very helpful, I would highly recommend this company for quality and service. Keep up the fantastic work Richard and staff.
Jason Tang
Virgo Group
Dublin
October 10, 2020
Reply from Foto Factory
Dear Jason
Thank you for your kind review, it is greatly appreciated.
We are thrilled that you were happy with our product and service and you had also received them in time to meet your deadline.
We also look forward to being of service again :)
Thank you again
Richie
Foto Factory Team
Extremely helpful on the phone
Extremely helpful on the phone. Delighted with prints when they came, ordered more😃😃😃
July 20, 2020
Unprompted review
Reply from Foto Factory
Dear Emer
Thank you for taking the time to share your amazing feedback.
We are super happy that you gave us a 5 star rating for our product and service and look forward to being of service again :)
Thank you again
Richie
Fast and efficient service
Fast and efficient service, and a great photograph on canvas. Thank you.
July 13, 2020
Unprompted review
Reply from Foto Factory
Dear Peter
Thank you for taking the time to share your amazing feedback.
We are super happy that you gave us a 5 star rating for our product and service and look forward to being of service again :)
Thank you again
Richie
Excellent and professional service
June 29, 2020
Unprompted review
Reply from Foto Factory
Dear Niall
Thank you for taking the time to share your amazing feedback.
We are super happy that you gave us a 5 star rating for our service and look forward to being of assistance to you again in future :)
Once more we thank you
Richie
Foto Factory Team
Reply from Foto Factory
Dear Sinead
Thank you for taking the time to share your amazing feedback.
We are super happy that you gave us a 5 star rating for our product and service and look forward to being of service again :)
Thank you again
Richie
Beautiful picture, poor quality framing
The picture was beautiful, exactly how it was pictured on the website but the framing was poor compared to the quality of the picture. I would recommend purchasing prints and framing yourself if required.
May 15, 2020
Unprompted review
Reply from Foto Factory
Hi Liz
We are very sorry to hear that your frame was delivered in poor quality.
Please email us photos of the damage to sales@fotofactory.ie and we will have your order reprinted immediately.
Apologies for any inconvenience caused.
Thank you
Richie
Foto Factory Team
Gorgeous picture of Oranmore castle…
Gorgeous picture of Oranmore castle delivered to my brother in law in Kilkenny- he was delighted with it. One thing I forgot to ask Fotofactory was if the glass could be got in non reflective glass .. maybe worth asking. Nevertheless, great service & high quality product.
May 2, 2020
Unprompted review
Reply from Foto Factory
Dear Lillian,
Thank you for taking the time to share your feedback.
We're thrilled to hear you and your brother in law are happy with our product :)
Unfortunately we don't provide non reflective glass at the moment but would like to offer you 10% OFF your next purchase.
Please enter "ART10" at the checkout.
Thank you
Richie
Got the two canvas pictures today they…
Got the two canvas pictures today they look amazing I love them ❤ can't wait to put them up on my newly decorated living room. I would definitely recommend fotofactory.ie to anyone.
April 28, 2020
Unprompted review
Reply from Foto Factory
Dear Linda
Thank you for taking the time to share your amazing feedback.
We are super happy that you gave us a 5 star rating for our product and service and look forward to being of service again :)
Thank you again
Richie
very efficient and great customer…
very efficient and great customer service to deal with queries
April 15, 2020
Unprompted review
Reply from Foto Factory
Dear Tomás
Thank you for taking the time to share your feedback.
We're thrilled to hear you are happy with our service.
Thanks again
Richie
Have not received picture yet
March 21, 2020
Unprompted review
Brilliant quality
Brilliant quality, very fast delivery and v good comms. Will buy again 😊
December 24, 2019
Unprompted review
Reply from Foto Factory
Dear Catherine
Thank you for taking the time to share your amazing feedback.
We are super happy that you gave us a 5 star rating for our product and service and look forward to being of service again :)
Thank you again
Richie
Picture was of great quality at a good…
Picture was of great quality at a good price.
December 19, 2019
Unprompted review
Reply from Foto Factory
Dear Simon,
Thank you for taking the time to share your feedback.
We're thrilled to hear you are happy with our product :)
Merry Christmas
Richie
I cannot recommend Fotofactory enough
I cannot recommend Fotofactory enough. I ordered a large canvas print of a Boris Frkovic photo. The detail and colour is just stunning! Our friends and family love it also. Excellent service and quality from the Fotofactory, with quick delivery. I will definitely be making future purchases.
December 9, 2019
Unprompted review
Reply from Foto Factory
Dear Rose
Thank you for taking the time to share your amazing feedback.
We are super happy that you gave us a 5 star rating for our product and service and look forward to being of service again :)
Thank you again
Richie
very good service
December 6, 2019
Unprompted review
Reply from Foto Factory
Dear Geraldine
Thank you for taking the time to share your feedback.
We are super happy that you gave us a 5 star rating for our service.
Thank you again
Richie
Expensive product for what it is.
November 17, 2019
Unprompted review
Reply from Foto Factory
Dear Paula
I'm sorry to hear that you weren't satisfied with your purchase due to the cost.
Foto Factory is a community of photographers and artists were every item is made to order for each customer rather than being mass produced.
We value our customers feedback and offer a 30 day hassle free money back guarantee.
If you would like to avail of our return option, please email returns@fotofactory.ie
Thank you
Richie
Foto Factory Team
Great service.
October 30, 2019
Unprompted review
Reply from Foto Factory
Dear Patrick,
Thank you for taking the time to share your feedback.
We're thrilled to hear you are happy with our service.
Thanks again
Richie
Excellent service
Delighted with service and products. Fast delivery and prints well packaged. Would do business with them again.
October 14, 2019
Unprompted review
Reply from Foto Factory
Dear Mrs Morgan
Thank you for your kind review, it is greatly appreciated.
We are thrilled that you were happy with our product and service.
We also look forward to being of service again :)
Thank you again
Richie
Happy customer
Beautiful prints, lovely quality, helpful and responsive customer service.
Very happy with purchase.
October 12, 2019
Unprompted review
Reply from Foto Factory
Dear Sile
Thank you for taking the time to share your feedback.
We are super happy that you gave us a 5 star rating for our product and service :)
Thank you again
Richie
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