Foundr Reviews 542

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, noting its speed, friendliness, and the personalized approach. The service provided is frequently described as excellent, with consumers appreciating the efficiency and ease of their overall experience, especially regarding the valuable resources and coaching programs. However, some customers expressed dissatisfaction with the subscription process, citing issues with automatic renewals and a lack of clarity regarding trial periods and charges. A few people also mentioned difficulties in reaching a live person for support, receiving what they felt were canned responses, or encountering unhelpful representatives when trying to cancel their plans.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting their helpfulness, professionalism, and genuine... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting its superb quality,... See more

Service

Customers consistently note positive experiences with service, highlighting the value of resources like... See more

Subscription

Reviewers highlight ambiguous aspects of subscription. Many customers express frustration over unexpected... See more

Website

People report positive experiences with the website. Many customers praise the abundance of information,... See more

Based on these reviews

Rated 5 out of 5 stars

The Foundr program is perfect for anyone wanting to start an e-comm business. You have access to thousands of resources - videos, small group coaching sessions and the one-on-one coaching is the most... See more

Company replied

Rated 5 out of 5 stars

I cannot praise this company enough. The value for money is insane. I have taken so many courses in e-comm from many experts, most of which are more expensive. With Foundr, all the education and cours... See more

Company replied

Rated 5 out of 5 stars

I have been loving the private coaching and the entire online platform foundrs has is bomb. The one of one coaching is super helpful and the live trainings have helped me hit the ground running. It's... See more

Company replied


Company details

  1. Media Company

About Foundr

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Contact info

4.8

Excellent

TrustScore 5 out of 5

542 reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

More than I'd hoped for...

I recently finished Gretta Van Riel’s ‘Start and Scale your online store’ course with Foundr, and honestly, it was more than I hoped for. Gretta is a legit expert, offering up the sort of insights that make a real difference. The content was not only insightful but presented in such an engaging way that I found myself looking forward to each lesson. If you’re looking to improve your skills or venture into something new, I can’t recommend Foundr’s courses enough. Worth the investment!

March 5, 2024
Unprompted review
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Reply from Foundr

Hey, Paul! Thank you for recommending Gretta van Riel's Start & Scale course. The course has been a big help for aspiring entrepreneurs wanting to start an ecommerce business from scratch. We have also seen how it changed the game even for existing businesses!

It's wonderful to know that it exceeded your expectations. Your recommendation speaks volumes about the quality of Foundr's courses. Keep up the great learning journey!

Rated 5 out of 5 stars

The Foundr team rocks and so their courses!

My experience with the Foundr team has been great. The team is responsive; you can feel they care about their customers. I love that the Foundr team provides courses on real experts and people with track records, so you can be confident you are getting the best information on the subject matter. Kudos to the team and Nathan!

May 27, 2023
Unprompted review
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Reply from Foundr

Brian, thank you for sharing your wonderful experience with us! We take pride in our courses, which we've created with the help of successful entrepreneurs and experts in their respective fields. Our top goal is to ensure that our students learn from the best!

Your words inspire us to work harder and produce more courses for the Foundr community. We truly appreciate you.

Rated 5 out of 5 stars

Comprehensive, actionable content + great customer service

Courses are current and actionable with useful and applicable business-related information. Learned a ton that I've been able to apply to my business. Foundr's Customer Support team is always super-quick to respond and helpful. Always a good experience!

March 4, 2024
Unprompted review
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Reply from Foundr

Thank you for sharing your review on our courses and Support Team, Carly! It's fantastic to know that you've been able to apply what you've learned to your own business and see tangible results.

We will continue delivering high-quality courses and exceptional customer service. Thanks for your support!

Rated 5 out of 5 stars

Straight-forward courses with practical quick wins

I really like Foundr courses as they are straight forward & practical. As an entrepreneur, I want to learn industry best practices fast. I find Foundr courses valuable as they present case studies and real life how-to techniques I can apply to grow my business.

March 4, 2024
Unprompted review
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Reply from Foundr

Thank you for sharing your thoughts with us, Fab! At Foundr, we recognize the value of our students' time and the importance of ensuring that the information you invest in will help you build and grow a profitable ecommerce business.

Great to know that you like the courses. We have more to launch in the coming days and are all excited! Here's to your continued success in your entrepreneurial journey!

Rated 5 out of 5 stars

One of the Best.

I’ve learned a lot from Foundr.

March 4, 2024
Unprompted review
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Reply from Foundr

We're pleased to know that you've learned a lot from Foundr! This reminds us to keep doing what we do and continue creating invaluable entrepreneurial content for our community. Thank you so much!

Rated 5 out of 5 stars

I started one of the Foundr courses…

I started one of the Foundr courses hoping to learn more about launching an ecommerce business. This course has been far more helpful than I expected. It is comprehensive and easy to follow. It has given me the confidence and knowledge to launch my business. I plan on taking more of the courses offered and look forward to learning more from Foundr.

March 4, 2024
Unprompted review
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Reply from Foundr

Hey, Alexis! Fantastic to hear that our course exceeded your expectations and provided you with the confidence and knowledge to launch your ecommerce business.

We're excited to continue supporting you on your entrepreneurial journey and can't wait to see your business thrive. We can't wait to share more courses with you!

Rated 5 out of 5 stars

Practical and informative courses

Customer service from real people is fast when I needed some questions answered. Im still working through each course. They are packed with practical guidance and information about how to be successful in business.

March 4, 2024
Unprompted review
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Reply from Foundr

Hey, Margaret! Thank you for taking the time to share your feedback about our customer service team and our courses. We ensure that every content of our courses provide valuable resources and information to help you succeed every step of the way.

Keep diving into the content, and feel free to reach out if you need any further assistance!

Rated 5 out of 5 stars

Foundr Membership - Highly Recommended 👍

I have been a customer of Foundr since its very early days of providing just a couple of its own courses until now where it is a hub of some fantastic creators. I have watched in admiration of its own founder’s fantastic work and the company’s phenomenal rise in success and popularity. Last year I became a member of its comprehensive membership where you get access to all the amazing programs they offer. Unfortunately due to serious ill health on my part I was unable to use my access but the team were very understanding and I had no hesitation in renewing my membership again this year as Foundr’s courses are vital to my business plans. I throughly recommend Foundr for its comprehensive courses & also its wonderful customer service (so rare these days!) 🌟🌟🌟🌟🌟

March 4, 2024
Unprompted review
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Reply from Foundr

Hi Fiona! Thank you so much for your unwavering support and loyalty to Foundr over the years! I appreciate your kind words towards me and the company's growth.

Aside from creating globally competitive courses for our community, we are also committed to providing an exceptional experience for our customers. Our team loves to go the extra mile for our customers, making sure they are always happy and satisfied.

It's really nice that you have nothing but positive words about your experience with our courses and the Support Team, Fiona. We all wish you improved health and continued success ahead!

Rated 5 out of 5 stars

Great customer service they helped me…

Great customer service they helped me immediate solve my request

February 19, 2024
Unprompted review
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Reply from Foundr

Hey David! Thank you for leaving us your 5-star feedback. Great to hear that the team was able to assist you with your request. Feel free to reach out if there's anything else you need help with!

Rated 5 out of 5 stars

I had some issues that needed solving…

I had some issues that needed solving (nothing of their doing, completely my own issues) and their customer service were incredibly helpful and quick to help in any way they could. Everything was completely sorted out and I couldn’t be happier. Great experience and I look forward to purchasing from them again.

February 15, 2024
Unprompted review
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Reply from Foundr

Hey Zac! Thank you for your 5-star review. We're pleased to hear that our team was able to resolve your concern quickly. Your satisfaction is our top priority.

Trustpilot is assessing this review in accordance with our flagging process.

Rated 5 out of 5 stars

The best coaching and course business around

Foundr’s courses are fantastic. The content is valuable, easy to follow and comes from the best in the business. A big shout out to the support team and community managers who always ensure that emails are answered quickly. Would highly recommend joining.

December 1, 2023
Unprompted review
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Reply from Foundr

Hi J! I appreciate you taking the time to share your experience - feedback like this helps us continue improving and delivering excellent learning resources for entrepreneurs and startup founders. We're also happy that our Support Team and Community Managers were able to assist you promptly.

Thank you for being a valued part of the Foundr community!

Rated 5 out of 5 stars

Foundr is a great platform for entrepreneurs

Foundr is a great platform full of amazing and useful knowledge in regards to business and entrepreneurs. I highly suggest signing up if you want to expand your skill set from industry giants.

February 5, 2024
Unprompted review
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Reply from Foundr

Hi Kylie! We do appreciate you for recommending Foundr. We are grateful for the amazing feedback you have for us and we're happy to have you as part of our growing community.

Rated 5 out of 5 stars

Customer service is 10/10

Customer service is 10/10. Content is great, a genuine resource that stands out from the crowd for any entrepreneur

January 25, 2024
Unprompted review
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Reply from Foundr

Thanks for the positive feedback towards our courses and Support team, Daniel! It's such a pleasure to have you as part of our community!

Rated 5 out of 5 stars

All1334

All, off that i so there was unincredeble

January 11, 2024
Unprompted review
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Reply from Foundr

Thank you for sharing your rating with us, Дмитрий!

Rated 5 out of 5 stars

Incredibly helpful and quick support…

Incredibly helpful and quick support with interesting content to boot!

January 10, 2024
Unprompted review
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Reply from Foundr

Thanks a lot for your positive review! We're thrilled you found our support helpful and quick. If you ever need anything or have more feedback to share, we're here for you :)

Rated 5 out of 5 stars

Great Customer Service and Course content.

I had a small issue but their Customer Service Team were extremely helpful. They resolved my issue promptly and efficiently. A shout out to Conan for doing such a good job. It's evident that Foundr is very much customer oriented in their approach. I'm half way through the courses I purchased, and so far all the content seems valuable and informative!

January 8, 2024
Unprompted review
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Reply from Foundr

Hi Aurelio! Thank you so much for taking the time to share your experience with us! We're thrilled to hear that our Customer Service Team, especially Conan, was able to assist you promptly and efficiently. We'll be sure to pass on your shout-out to Conan for a job well done.

Your feedback means a lot, and we're delighted to hear you're finding our courses valuable and informative.

Rated 5 out of 5 stars

I've been with them for years

I've been with them for years, and unfortunately, my business fell victim to a major fraud. As a result, my classes expired. However, the Foundr team provided me with access to the classes for free temporarily, allowing me to get back on my feet. It's truly invaluable to have support and understanding during challenging times. The Foundr team has been amazing, and I'm confident that I'll be back on my feet in less than 30 days, ready to pay for the year ahead. Thanks to the Foundr team, and a special shoutout to Ellie for your invaluable help!

December 8, 2023
Unprompted review
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Reply from Foundr

Hi, M! We are sorry to hear about the challenges your business has faced. Your resilience and positive outlook are truly commendable! At Foundr, we understand the importance of support during tough times, and we are happy to have been able to provide you with temporary access to our classes to help you get back on your feet.

We wish your business a swift recovery, and we look forward to seeing you thrive in the coming months. Feel free to reach out to the team anytime!

Rated 5 out of 5 stars

Serious and good stuff!

Very serious company with high level of training materials, all up to date. Definitely recommend!

November 28, 2023
Unprompted review
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Reply from Foundr

Hey, Gytė! We greatly appreciate you taking the time to provide your positive review - it means a lot to our team. This could help other students as well in choosing our materials to support their entrepreneurial journey. Thanks again for the kind words!

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