The Foundr program is perfect for anyone wanting to start an e-comm business. You have access to thousands of resources - videos, small group coaching sessions and the one-on-one coaching is the most... See more
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I cannot praise this company enough. The value for money is insane. I have taken so many courses in e-comm from many experts, most of which are more expensive. With Foundr, all the education and cours... See more
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I have been loving the private coaching and the entire online platform foundrs has is bomb. The one of one coaching is super helpful and the live trainings have helped me hit the ground running. It's... See more
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Company details
Contact info
Level 1, 60 Wilson Street, 3141, South Yarra, Australia
- support@foundr.com
- foundr.com
4.8
Excellent
542 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
No one beats Foundr
I'm in ecommerce space for more than 8 years, and I still haven't found a platform better than Foundr. They are the synonym for great marketing and I have learned so much both from their free and paid content. Currently listening to Start and Scale 3.0. So many great insights!
May 18, 2024
Unprompted review
Reply from Foundr
Hey, Tamara! Thank you for your kind words and continued support! We're thrilled you've found value in our content over the years. It's fantastic to know that Start and Scale 3.0 provides great insights.
We're committed to helping entrepreneurs like you succeed, and your feedback means the world to us. You got this!
Conan was great!
I had subscribed to Foundr+ All-Access $1 Trial for 7 days but was lost on the information that it renews to $99 after seven days. I later realized money was deducted for the renewal. I was distraught because I couldn't afford a subscription of that value so I reached out to customer support. Conan responded to my email and he was so professional the way he handled my issue. He made me feel confident that I could trust the company he worked for. He was polite and tremendously helpful. Conan makes being a customer service agent attractive.
May 17, 2024
Unprompted review
Reply from Foundr
Thank you for sharing your experience. I'm sorry for any confusion about the subscription renewal. I'm glad Conan could assist you effectively and make a positive impact. Your trust means a lot to us, Rotimi! Looking forward to having you again in our community.
Thanks Pearl!
I wanted to leave a review specifically for a support agent - Pearl. She was super quick, polite and professional. Helped me with an issue I was having accessing my courses. Hard to think of anything else I’d want from a support professional :)
May 14, 2024
Unprompted review
Reply from Foundr
Thank you for leaving a review, BO! We are happy that Pearl resolved the issue with your course access. Our Support Team is committed to providing a stellar customer experience for all our students, and it's truly rewarding to know that we made another student happy and satisfied.
We'll make sure to share this feedback with her. We appreciate your support!
quicl answer and accurate
May 13, 2024
Unprompted review
Reply from Foundr
Hi André! Thank you for your review. We appreciate it so much!
Never alone in business again!!!
What a great platform for all your entrepreneurial needs!!! It connects you with like-minded people and makes you feel like you are part of something bigger. The support is invaluable, and there are no questions they can't answer. They connect you to people or service providers directly. I haven't experienced anything like it yet.
May 9, 2024
Unprompted review
Reply from Foundr
Hi Anna,
Thanks for the glowing review! We're glad you find our platform invaluable for connecting with like-minded entrepreneurs and receiving unparalleled support. Rest assured, we're here to support you in any way we can!
Reply from Foundr
Hey Ariff! Thank you so much for leaving us a review and for being a part of our awesome community.
I was having trouble with accessing my…
I was having trouble with accessing my courses on Foundr today. Conan helped me very quickly and easily to get back onto my courses and now i am very happy and can continue learning.
Thank you Conan!
May 1, 2024
Unprompted review
Reply from Foundr
Hey Maya! We're thrilled to hear about your positive experience - thank you for sharing! Our team, especially Conan, is dedicated to ensuring smooth learning journeys for all our users. Happy learning, and we're here whenever you need assistance!
Relevant and up to date content…
Relevant and up to date content tailored to all. Great support and quick responses to all queries!
May 1, 2024
Unprompted review
Reply from Foundr
Hi Romi! Thank you so much for your kind words! We're delighted to hear that you're finding our content relevant and up-to-date and that our support team has been helpful to you. We're committed to providing excellent service and support for all our users. Thanks for being a part of our growing community! :)
Awesome customer service
Awesome customer service! After hours yet prompt response and solved my issue. Super-easy.
Great platform and content!! A++
April 27, 2024
Unprompted review
Reply from Foundr
Hey Maree! We're thrilled to hear about your positive experience with our customer service team. Our goal is to provide prompt and effective assistance, even after hours. We're glad we could resolve your issue quickly and that you find our platform and content valuable. If you ever need further assistance, don't hesitate to reach out.
A Game-Changer for the Aspiring Entrepreneur
Foundr gives so much value to the community, free and paid. I would be nowhere in my entrepreneurial journey without Foundr. I would not have a business. From their customer service (the best--Conan, most recently) to their coaching (Natasha Marcello--a legitimate game-changer), I cannot recommend Foundr highly enough. Nathan Chan has built a foundation for tens of thousands of people to pursue their dreams. Thank you.
April 25, 2024
Unprompted review
Reply from Foundr
Hey Cole! Thank you for sharing this wonderful review.
Feedback like this means a lot to us at Foundr. Hearing how our community and resources have impacted your entrepreneurial journey is what we live for. We're also happy that Conan and Natasha made a positive difference for you.
It's incredibly rewarding that we played a part in helping you build your business. We hope that through this review, we'd be able to reach more entrepreneurs like yourself and that they would also find our offerings helpful for their entrepreneurial journeys.
Thank you for being a part of the Foundr community. Here's to many more milestones and successes ahead of you!
Quick reinstatement of my courses after platform changeover
After the Foundr platform changeover happened, I lost all my courses. I went straight to the chat and Pearl reinstated my old courses in minutes and I was able to log back in and continue my learning. I love the Foundr courses as they are very practical and their customer support is EXCELLENT!
April 24, 2024
Unprompted review
Reply from Foundr
Hi Annalisa! We appreciate your review, and we are happy that Pearl resolved the issue swiftly for you.
Your satisfaction is paramount, and we're glad you're back on track with your learning. Thanks for your trust in Foundr!
Great value every time
Great value every time! The courses are gold mines to help build your business and customer service is excellent.
April 23, 2024
Unprompted review
Reply from Foundr
Hey Myrlande! Thank you for the glowing feedback! We're thrilled that you find our courses invaluable for your business. We are committed to providing top-notch customer service to support your learning journey, so please feel free to reach out if you need assistance.
Think about it before you dive in - Find out what the cancellation policy is first.
In the beginning I took this course, for some reason could not follow it, It was as though someone was teaching me a different language for a day and then turned to me and said you understand - Hell No I do not understand. So I wanted a refund - They would not give me a refund of my hard earned money - telling me I had passed the refund date which I think was Bull-crap - So they offered other courses and that is where I am today. Really I wanted a refund of my large sum of money that I worked hard for. ALL I CAN SAY IS BUYER BEWARE.
April 19, 2024
Unprompted review
Reply from Foundr
Hi Vanessa, thank you for taking the time to share your feedback. We're truly sorry to hear that the course didn't meet your expectations. We understand that each learner has their own pace and learning style, and sometimes it takes more time to fully grasp the material.
We always aim to be transparent with our refund policies, which are based on the specific guarantees outlined at the time of purchase. We also want to make sure that members can manage their subscriptions easily, which is why we’ve made it possible to cancel anytime directly from your account on our website.
That said, we appreciate your feedback like yours. We’re always working to make our courses more accessible and ensure our students are supported throughout their journey.
We’ve also sent a follow-up request to gather more details from you so we can better understand your situation and see how we can help further.
Thanks again for your insights.
Foundr+ Subscription Cancelation Process
Updated Review: I was unhappy with the cancelation initially but the customer support team has been really great in the entire cancelation process - I like the fact that the company is ready to listen to its users. This is so important and is so refreshing to see Foundr do what a lot of companies lack in this day and age.
Looking forward to seeing how the cancelation process to Foundr+ will evolve.
10/10 Support Experience
10/10 Satisfaction.
April 19, 2024
Unprompted review
Reply from Foundr
Hi Prathamesh! Thank you for sharing your experience with us. We appreciate your positive feedback about our company and courses.
We're so sorry for the inconvenience caused by our current unsubscribe process. Your feedback is invaluable, and we'll work on streamlining the cancellation process to make it more user-friendly and efficient.
And while we are working on the cancelation process, our customer support team is dedicated to providing excellent service. Feel free to reach out if you need assistance with your subscription, and they'll be there to assist you.
Thank you for bringing this to our attention, Prathamesh! We're committed to improving our services based on customer feedback like yours.
-commerce Business Two-Day LIVE Summit
Good:
1. Overall very solid. There were some good nuggets of information and some really good speakers that provided actionable insight.
2. Foundr chat moderators were helpful adding context to the strategies and providing clarity as well.
Could be Better:
1. Finding brands and founders that have built brands bootstrapped from $0. One speaker was talking about brands that had been around for 30+ years and while there are lessons we can takeaway they are not in the DTC space or did not originate there.
2. Speakers like Guy Kawasaki are some of the best to do it but respectfully they have not done anything in today's DTC space. His talk was more of a fireside chat.
3. This was not a REAL Live event - they were prerecorded with Nathan presenting it live. There should be time for 5-10 minutes for feedback and questions and clarity. Some of the videos were already on the YouTube page
4. Would like more resources to either download or review that supplement what the speaker was discussing.
5. Was a little unorganized. We didn't have an agenda with the times for each speaker (eg 9:00 - Guy Kawasaki, 10a - Gretta, etc). We also had 30 seconds before the next speaker; no breaks or intermissions.
6. Also one of the speakers for HexClad said his biggest hack at the DTC Summit was marketing at Costco (essentially a brick and mortar strategy). Please vet their information prior to the summit for DTC summit users. I think this should be for people that are bootstrapping and trying to figure out either how to start or why they aren't successful using DTC strategies.
Overall pretty good but as one person suggested an AMA session would have been more valuable.
April 15, 2024
Unprompted review
Reply from Foundr
Hey Phil! Thank you for your detailed feedback on the recent Start Your Ecommerce Summit. Happy to have you with us at this event.
We appreciate your suggestions for improvement, particularly regarding speaker relevance, event format, and the need for more downloadable resources. We'll work on addressing these areas to enhance the next summits!
We also understand that real-time interaction and clearer organizations help us provide a better experience for our participants, so we will find more ways to incorporate dedicated Q&A sessions and provide a more structured agenda.
Once again, thank you for your insights. We're committed to continually improving our summit events. We hope to see you again next time!
Outstanding value and Impressive support
I love the value Foundr is offering to its users. The courses are easy to navigate and complete and packed with a ton of useful information. Far more than what you can learn from your business degrees. Most companies make it extremely hard for its users to cancel their memberships but the support I received from the Foundr team was flawless. For the first time I feel bad for canceling my membership to anything because of the outstanding value and support they offer but I am certainly going to hop back on as soon as I can.
April 9, 2024
Unprompted review
Reply from Foundr
Hey Arvind! Thank you for sharing your experience! We're delighted you found our courses valuable and our support team helpful. Knowing that our efforts are appreciated, we feel motivated and inspired to do more.
We hope to see you again in the community soon! We'll be here whenever you're ready to hop back on board :-)
Foundr Is simply Outstanding
I am really enjoying my Foundr membership and the team is so friendly!! The courses within the membership are high quality, knowledgeable and practical advice for all entrepreneurs. It is truly the place to be if you want to grow your own business!!
March 27, 2024
Unprompted review
Reply from Foundr
Hi Eva!
Thank you for sharing your positive experience as a Foundr+ member! We appreciate your feedback about our courses and we are thrilled that you are enjoying them. Keep leveraging those resources and watch your business soar to new heights!
It's been really really an amazing…
It's been really really an amazing experience with foundr sofar. I knew it's gonna be good. But this is beyond my expectations.. well done guys and thank you so much .. they have some bugs right now which they definitely need to fix.. but all good 👍🏾♥️
January 19, 2024
Unprompted review
Reply from Foundr
Hi Kunde! Thank you so much for your ongoing support. The team is working tirelessly to fix the issues and rest assured that you'll receive an update as soon as this is resolved. We appreciate you!
The customer service team are very…
The customer service team are very helpful and friendly they always respond pretty quickly too ❤️❤️
As for the courses it has helped me and motivated me enough to start my online business im in the process atm, so excited for whats to come
March 5, 2024
Unprompted review
Reply from Foundr
Hey Clara! Thank you so much for taking the time to leave us your review. We appreciate your kind words toward our Support Team.
It's also great to hear that our courses motivated you to start your e-commerce business. We're genuinely excited to witness your progress and see what incredible things you'll achieve! You got this!
I love Foundr
I love Foundr. They offer really great promotions and their courses actually deliver what you need to know. They aren't Gurus, they are professionals. So happy I chose them as a partner.
March 4, 2024
Unprompted review
Reply from Foundr
Thank you for choosing Foundr as your partner in your entrepreneurial journey, Dustin! Your feedback serves as a reminder that we are on the correct path, and we will strive harder to produce more invaluable content for our community.
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