System installed May 24. Quite a lot of Firmware updates causing Issues and delayed/slow responses to resolve at times ( suspect Service guys were very busy) but all settled a few months back. Small i... See more
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Review summary
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I have just been helped on several technical issues by an Engineer called Ben at Fox ESS. He was absolutely brilliant, answered my long list of questions without hesitation, he took time to explain ho... See more
I'm new to FOX but recently installed storage batteries to reduce energy costs. FOX have a good App to help with control of the system which alerted me to a Battery Management System fault. A phone... See more
Sam in tech support is really friendly and always happy to help. Since joining the company she has always been really knowledgeable and will do her best to figure out what might be causing any issu... See more
Company details
Written by the company
Fox ESS UK Ltd. is the UK arm of Fox ESS, a global manufacturer of solar inverters, battery storage systems, and energy management solutions. We offer a wide range of innovative, high-performance products designed to support the transition to clean, renewable energy across residential, commercial, and industrial sectors.
Contact info
Unit C1 Loades Ecoparc, CV7 9FW, Coventry , United Kingdom
- 02070523472
- info@fox-ess.uk
- fox-ess.uk
4.6
Excellent
112 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 88% of negative reviews
Typically replies within 24 hours
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Talked to Samantha from fox technical…
Talked to Samantha from fox technical what amazing woman she took time to help with a problem with my solar system and she went that extra mile .
Unfortunately there was one person who was adamant not to give me any assistance because I wasn’t the installer which was a total shame .
Fox needs more people like Samatha she is a credit to her company it was a privileged to have been able to talk to her well done .
It’s only a pity that other people I spoke to had the same compassion as Samantha .
September 25, 2025
Unprompted review
Sam was a massive help with our FoxESS…
Sam was a massive help with our FoxESS monitoring issue, the inverter was initially not showing and needed a firmware upgrade.
September 23, 2025
Unprompted review
I spoke to Samantha in the technical…
I spoke to Samantha in the technical support team, she was very knowledgeable and had my issue resolved very quickly. Thank you!
September 25, 2025
Unprompted review
Do not be afraid to ask for help
I had great difficulty with the on line forms. Samantha and Alex could not have been more courteous or helpful with an over 80 old guy, who likes to think he is up with technology. Sadly not so , but those two went the extra mile.
Many many thanks.
September 12, 2025
Unprompted review
Greg is a massive help!
Greg is a massive help, I have questions about new products constantly that I am asking him about and he is always looking into it and finding the answers for me. Amazing equipment and amazing tech support which is just as important!
September 16, 2025
Unprompted review
Had a Fox ESS battery and inverter for…
Had a Fox ESS battery and inverter for 3 weeks now and all seems to be going well.
August 22, 2025
Unprompted review
Fox ESS is an excellent manufacturer to…
Fox ESS is an excellent manufacturer to work with. They offer great products, reliable stock, and responsive UK-based support. They’ve been a valuable partner to our business, and we look forward to continuing to resell their products.
August 11, 2025
Unprompted review
We have been installing FOX ESS…
We have been installing FOX ESS products now since January 2024 and have not looked back since, they are extremely installer friendly and very reliable, our customers love the FOX cloud app and find it very intuitive. If we ever need any support from FOX they are always very easy to get hold of and externally helpful in their approach at resolving any issues we may have on site.
August 11, 2025
Unprompted review
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