Foxhills Jewellers Reviews 

503
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 101 reviews, reviewers overwhelmingly had a great experience with this company. Many people praise the remarkably fast delivery times and the gorgeous, secure packaging of their valuable purchases. Reviewers frequently highlight the exceptionally helpful and knowledgeable staff members who consistently make every online and in-store shopping journey pleasant. However, some customers also noted frustrating issues with rigid return policies and unhelpful responses from representatives. A few other people similarly felt let down by poor communication when attempting to resolve product concerns. Consumers seeking assistance mentioned that getting clear answers or proper support could sometimes be quite difficult.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the beautiful and authentic items... See more

Service

People report overwhelmingly positive experiences with the professional and speedy service provided.... See more

Delivery service

Users describe positive interactions with delivery_service, highlighting prompt shipping and helpful staff.... See more

Staff

Reviewers mention positive feedback about staff, highlighting a professional and helpful experience from... See more

Customer service

Clients share ambiguous opinions on customer_service, reflecting a stark division in their experiences. While... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had been looking for a particular ring in a particular size thought I’d seen in on an advert but couldn’t find it on their website. Happily they had a phone number with an actual person on the other... See more

Company replied

Rated 5 out of 5 stars

I had been looking online, for some time, for a Tiffany's bangle as a gift for my sister in law, when I came across Foxhills. I had a few questions regarding a particular piece that interested me, and... See more

Company replied

Rated 5 out of 5 stars

Who knew that Jewellers dealt in exquisite fragrance. Following a recent visit to South Africa 's Western Cape I was intoxicated by Cape Islands Summer Vineyard Fragrance and found that Foxhills Jewe... See more

Company replied

Rated 5 out of 5 stars

I just want to say a massive thank you, your customer support and delivery timing was impeccable, honestly by far the best jewellers I have ever dealt with. I can't thank you enough for the incredibly... See more

Company replied


Company details

  1. Jeweler
  2. Jewelry Appraiser
  3. Jewelry Buyer
  4. Jewelry Repair Service
  5. Jewelry Store
  6. Watch Repair Service

Written by the company

Established in 1710, Foxhills Jewellers is Britain’s oldest jeweller still trading, with over 300 years of experience built on trust, craftsmanship, and exceptional service. We specialise in luxury branded jewellery, including pre-owned Tiffany & Co pieces, as well as engagement and wedding rings. We also offer a wide selection of new, unbranded jewellery, serving customers both in the UK and worldwide. Our services include jewellery and watch repairs, servicing and cleaning, professional valuations, and jewellery authentication. Every item is carefully inspected by our experts, allowing our customers to shop with complete confidence.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

503 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(503)

96 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Bought a Tiffany & Co silver bangle for my wife for our 25th wedding anniversary. Speedy delivery & beautiful piece of jewellery. Unfortunately it was too small and they didn't have one in a larger size. Returned the item without issue and was given a full refund within 5 days. Will definitely use them again

September 19, 2024
Unprompted review
Foxhills Jewellers logo

Reply from Foxhills Jewellers

Hi Tony, I'm sorry to hear it was too small, we do continually add new stock and sizes so please keep an eye on our website, we are pleased to hear you were happy with the service you received :-)

Rated 5 out of 5 stars

Matching Mother and Daughter Tiffany bracelets …

I am very impressed with the service I have received I ordered 2 pre loved Tiffany bracelets and they were delivered within 2 days of ordering they are beautiful and could never tell they had been pre loved would highly recommend ordering from them Thankyou very happy mother and daughter who now have matching Tiffany bracelets

September 14, 2024
Unprompted review
Foxhills Jewellers logo

Reply from Foxhills Jewellers

Hi Sally, thanks for your lovely review, we hope you enjoy wearing your bracelets :-)

Rated 5 out of 5 stars

Beautiful and exactly as description

Beautiful and exactly as description ! Defo purely my go to now!
Thank you so much
Tania

August 21, 2024
Foxhills Jewellers logo

Reply from Foxhills Jewellers

Hi Tania, Thanks so much for a lovely review, let us know if we can assist with anything in the future :-)

Rated 5 out of 5 stars

Jo took the extra time and care to make…

Jo took the extra time and care to make sure I got the ring quickly from the UK. Very personalized service. Thanks Jo/Foxhills

August 31, 2024
Foxhills Jewellers logo

Reply from Foxhills Jewellers

Hi Daniel, Thanks for a lovely review. We are happy we could help with this extra special piece, sent all the way to the states :-)

Rated 5 out of 5 stars

Beautiful necklace and excellent…

Beautiful necklace and excellent service and delivery. Highly recommended

September 4, 2024
Unprompted review
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Reply from Foxhills Jewellers

Hi Vikki, Thanks for a lovely review and we are pleased to hear you loved the necklace, enjoy wearing it :-)

Rated 5 out of 5 stars

Fantastic preloved Tiffany Bangle

Was really impressed with Foxhill Jewellers. Found them very imformative and helpful when inquiring about the piece of jewellery I was looking at. Decided to purchase it from them which was a preloved Tiffany bangle. In good condition as advertised. Arrived the next day after ordering. Very solid bangle.

September 3, 2024
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Reply from Foxhills Jewellers

Hi Tracy, Thanks for a lovely review, enjoy wearing your new piece :-)

Rated 5 out of 5 stars

Went in to buy a gift for a colleague…

Went in to buy a gift for a colleague .. spoilt for choice!
Lovely shop with quality items ..
Great service & well packaged gift
Thank you

September 3, 2024
Foxhills Jewellers logo

Reply from Foxhills Jewellers

Thank you for a lovely review, we are pleased to hear you liked the shop and had great service, we look forward to seeing you again soon.

Rated 5 out of 5 stars

This is a little hidden gem

This is a little hidden gem. The lady that runs this is absolutely amazing, and very friendly. Takes her time and makes sure your happy with purchase prior to paying. I've brought a couple of times now and will be going back but also do online so can only assume alot more purchases will be made but you can't beat the face to face experience they give you 100% recommend xx

August 17, 2024
Unprompted review
Foxhills Jewellers logo

Reply from Foxhills Jewellers

Hi Leanne, Thanks for your lovely review, hope to see you again soon :-)

Rated 5 out of 5 stars

Brilliant Jewellers

I bought a beautiful Tiffany & Co ring from Foxhills Jewellers, the whole process was fantastic, brilliant communication, immaculate condition of the ring and just a great all round service. Will definitely buy from them in future and recommend to others. Thank you :)

September 5, 2024
Unprompted review
Foxhills Jewellers logo

Reply from Foxhills Jewellers

Hi Katie, Thanks for a lovely review :-)

Rated 5 out of 5 stars

Excellent all round service

Excellent all round service , communication and delivery time. Highly recommended

August 30, 2024
Foxhills Jewellers logo

Reply from Foxhills Jewellers

Thank you for your lovely review :-)

Rated 5 out of 5 stars

Lovely Tiffany

Item was just as described, ordered one day came the next in excellent packaging. Will use again in the future

August 26, 2024
Unprompted review
Foxhills Jewellers logo

Reply from Foxhills Jewellers

Hi Andrea, Thank you for your lovely review :-)

Rated 5 out of 5 stars

Such a quick delivery

Such a quick delivery. And item as described. Very happy

August 29, 2024
Foxhills Jewellers logo

Reply from Foxhills Jewellers

Hi Nicola, Thank you for your lovely review :-)

Rated 5 out of 5 stars

tiffany bangle …

item delivered promptly and just as described . my wife has been looking for this item for a while so will be delighted when she receives it

August 28, 2024
Foxhills Jewellers logo

Reply from Foxhills Jewellers

Hi David, Thanks for a lovely review :-)

Rated 4 out of 5 stars

All very smooth

All very smooth, very easy to sell my jewellery online. They contacted me with very clear instructions and all communications were very quick and responsive. The only reason why it was a 5* is because they couldn’t pay into the bank account I wanted, so had to use another one but sent it over very quickly.

September 1, 2024
Unprompted review
Foxhills Jewellers logo

Reply from Foxhills Jewellers

Hi Chloe, Thanks for your lovely review. :-)

Rated 5 out of 5 stars

Watch Battery

The staff were friendly and helpful, My watch had died and they were able to change the battery for while I waited and even set it to the correct time.

August 22, 2024
Foxhills Jewellers logo

Reply from Foxhills Jewellers

Hi Susan, Thanks for your lovely review :-)

Rated 5 out of 5 stars

Beautiful necklace

Beautiful necklace. Beautifully packaged. Deliverd promptly.

August 13, 2024
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Reply from Foxhills Jewellers

Ho Jackie, Thanks for your lovely review :-)

Rated 5 out of 5 stars

Quick response

Quick response, gave some discount and very quick delivery

August 19, 2024
Foxhills Jewellers logo

Reply from Foxhills Jewellers

Hi David, Thanks for your lovely review :-)

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