Foxhills Jewellers Reviews 

503
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 101 reviews, reviewers overwhelmingly had a great experience with this company. Many people praise the remarkably fast delivery times and the gorgeous, secure packaging of their valuable purchases. Reviewers frequently highlight the exceptionally helpful and knowledgeable staff members who consistently make every online and in-store shopping journey pleasant. However, some customers also noted frustrating issues with rigid return policies and unhelpful responses from representatives. A few other people similarly felt let down by poor communication when attempting to resolve product concerns. Consumers seeking assistance mentioned that getting clear answers or proper support could sometimes be quite difficult.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the beautiful and authentic items... See more

Service

People report overwhelmingly positive experiences with the professional and speedy service provided.... See more

Delivery service

Users describe positive interactions with delivery_service, highlighting prompt shipping and helpful staff.... See more

Staff

Reviewers mention positive feedback about staff, highlighting a professional and helpful experience from... See more

Customer service

Clients share ambiguous opinions on customer_service, reflecting a stark division in their experiences. While... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had been looking for a particular ring in a particular size thought I’d seen in on an advert but couldn’t find it on their website. Happily they had a phone number with an actual person on the other... See more

Company replied

Rated 5 out of 5 stars

I had been looking online, for some time, for a Tiffany's bangle as a gift for my sister in law, when I came across Foxhills. I had a few questions regarding a particular piece that interested me, and... See more

Company replied

Rated 5 out of 5 stars

Who knew that Jewellers dealt in exquisite fragrance. Following a recent visit to South Africa 's Western Cape I was intoxicated by Cape Islands Summer Vineyard Fragrance and found that Foxhills Jewe... See more

Company replied

Rated 5 out of 5 stars

I just want to say a massive thank you, your customer support and delivery timing was impeccable, honestly by far the best jewellers I have ever dealt with. I can't thank you enough for the incredibly... See more

Company replied


Company details

  1. Jeweler
  2. Jewelry Appraiser
  3. Jewelry Buyer
  4. Jewelry Repair Service
  5. Jewelry Store
  6. Watch Repair Service

Written by the company

Established in 1710, Foxhills Jewellers is Britain’s oldest jeweller still trading, with over 300 years of experience built on trust, craftsmanship, and exceptional service. We specialise in luxury branded jewellery, including pre-owned Tiffany & Co pieces, as well as engagement and wedding rings. We also offer a wide selection of new, unbranded jewellery, serving customers both in the UK and worldwide. Our services include jewellery and watch repairs, servicing and cleaning, professional valuations, and jewellery authentication. Every item is carefully inspected by our experts, allowing our customers to shop with complete confidence.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

503 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(503)

96 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent quality

Excellent quality. Easy to order and delivery was quicker than expected. Great all round experience and I would buy again and recommend.

November 28, 2024
Foxhills Jewellers logo

Reply from Foxhills Jewellers

Thank you for your order and review, and for choosing Britain's Oldest Jewellers.

Rated 5 out of 5 stars

Great service

Great service, beautiful presentation and wide choice of range

November 27, 2024
Foxhills Jewellers logo

Reply from Foxhills Jewellers

Thank you for your order and review, and for choosing Britain's Oldest Jewellers.

Rated 5 out of 5 stars

I was so impressed with the service…

I was so impressed with the service from Foxhills Jewellers and in fact phoned them to tell them on the day I received the goods. The quality and look of the silver necklace with cubic zirconia pendant looks even better in the flesh! It is a gift for my niece but I think I will be ordering another one for me!! I showed my neighbour and she has already placed an order for the same necklace and earrings to match! Thank you and well done Foxhills - love it!

November 27, 2024
Foxhills Jewellers logo

Reply from Foxhills Jewellers

Thank you for your order and lovely review, and for choosing Britain's Oldest Jewellers.

Rated 4 out of 5 stars

Happy

Items as described and excellently presented. Thank you.
Ordered Monday evening and received items Thursday.

November 28, 2024
Unprompted review
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Reply from Foxhills Jewellers

Hi Steve, Thanks for your lovely review, we are pleased to hear you were happy with your purchases. Thank you for shopping with Britain's Oldest Jewellers

Rated 5 out of 5 stars

Birthday present for myself

Bracelet came promptly ,beautifully packaged ,unfortunately it was too small so had to return it !! I emailed foxhills and I sent it back for a refund ,which I've just received ,she it didn't fit as I'd bought it for myself for my 70th birthday .. great service

November 28, 2024
Unprompted review
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Reply from Foxhills Jewellers

Hi Frances, Thanks for your lovely review, please let us know if we can help you with a different size once we restock.

Rated 5 out of 5 stars

Very helpful

Very helpful. Was allowed to take my time to choose the gift I was after and once selected it was beautifully wrapped too. I had a very pleasant shopping experience. Thank you.

November 4, 2024
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Reply from Foxhills Jewellers

Thank you for the lovely review, we hope you enjoy your purchase :-)

Rated 5 out of 5 stars

Purchased a Gucci necklace.Amazing…

Purchased a Gucci necklace.Amazing service packaging and quick delivery . And love the necklace

November 1, 2024
Foxhills Jewellers logo

Reply from Foxhills Jewellers

Hi Louise, Thank you for the lovely review, we hope you enjoy your purchase :-)

Rated 5 out of 5 stars

Would definitely use again

Easy to navigate website. Quick secure delivery

October 31, 2024
Foxhills Jewellers logo

Reply from Foxhills Jewellers

Hi Debbi, Thank you for the lovely review, we hope you enjoy your purchase :-)

Rated 5 out of 5 stars

A pleasure to deal with

Good price, speedy delivery, returns process easy as another item was wanted instead once given as a gift and very helpful staff on phone. A pleasure to deal with an independent company rather than be just a number with one of the giants. Thank you foxhill 😊

October 30, 2024
Foxhills Jewellers logo

Reply from Foxhills Jewellers

Hi Sally, Thank you for the lovely review, we hope you enjoy your purchase :-)

Rated 4 out of 5 stars

Beautiful classy jewellery to suit all ages.

I, along with another customer, had to wait for a few minutes to be served while the 2 assistants sat discussing work. Not an ideal start. I said was interested in some earrings in the shop window and was surprised to be asked if I was looking to buy them before the assistant went to get them! However when the tray of earrings arrived, both assistants were very helpful choosing the right ones and I ended up buying more gifts than I intended. There is a lovely range of classy jewellery to suit all ages in this shop. I will buy from here again.

October 29, 2024
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Reply from Foxhills Jewellers

Hi Alex, Thanks for your review, I'm pleased to hear you all ended well and thank you for your purchase with us at Foxhills :-)

Rated 4 out of 5 stars

Lovely item

Lovely item I gave it only 4 stars as the cost of delivery for a Tiffany link extension for a bracelet was ridiculous perhaps it was the huge shoe box it was sent in that explained the cost.

November 2, 2024
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Reply from Foxhills Jewellers

Hi Hetty, Thanks for your purchase, our packing boxes are of a good size however the postage costs are the same for a smaller box and wouldn't have made any difference to the costs. We are about to change our packaging so you can look forward to maybe a smaller box going forwards :-)

Rated 5 out of 5 stars

Arrived next day

Arrived next day. The item was was perfect, thank you. Will definitely purchase from you again.

October 31, 2024
Foxhills Jewellers logo

Reply from Foxhills Jewellers

Hi Dean, thank you for your lovely review, we are pleased to hear you were really happy with your purchase :-)

Rated 5 out of 5 stars

Excellent service from FoxHills, great jewellery

Excellent service from Foxhills jewellers. Great communication through the chat service. Jo was brilliant and was very happy to send me more photos of the clover bracelet and Bubble ring that I was interested in. Very fast delivery and beautiful packaging. This was a delightful service. I bought three items altogether and will definitely be buying more.
There are some wonderful items to choose from on their website and I highly recommend this jewellers.

October 31, 2024
Unprompted review
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Reply from Foxhills Jewellers

Hi Sharon, Thanks for your lovely review, we are pleased to hear you are happy with your purchases, we have some great matching items available, if you need any further help please do let us know. Jo :-)

Rated 5 out of 5 stars

Great pre-owned item

Lovely item, as described, fast delivery, item well packaged. Will be buying from here again.

October 20, 2024
Unprompted review
Foxhills Jewellers logo

Reply from Foxhills Jewellers

Thank you for your lovely review :-)

Rated 1 out of 5 stars

I did nor receive my Oder

I did nor receive my Oder , I called to speak to a lady called Kirsten who said hat manger Joan will look into it and call me ,she did not .I called and spoke another sales person before I call finish explaining ,she put the phone down on I’m really stress and disappointed for paying for an item .I hand notification to say it has been delivered I have know idea when and where this item was delivered Kind Regards Rev Elesi

October 7, 2024
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Reply from Foxhills Jewellers

Thank you for your review, as we advised you we checked the tracking and it was delivered to you by royal mail and handed to you. We also adopt a zero tolerance policy to any type of abuse to the staff so please bear this in mind when seeking help in the future as most businesses are the same.

Rated 5 out of 5 stars

Sold my Tiffany Necklace

I recently sold my beautiful gold Tiffany & Co necklace to Foxhill Jewellers after a friend of mine recommended them. The whole process was smooth and easy and I would recommend them to others for their quality service.

October 8, 2024
Unprompted review
Foxhills Jewellers logo

Reply from Foxhills Jewellers

Hi Stacy, thank you for your review, please get in touch should we be able to assist with anything else going forwards :-)

Rated 5 out of 5 stars

Tiffany Necklace

Great product. Came rapidly.

October 9, 2024
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Reply from Foxhills Jewellers

Hi Ben, Thank you for your lovely review :-)

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service , very helpful and informative

September 30, 2024
Foxhills Jewellers logo

Reply from Foxhills Jewellers

Thank you for your review, we are pleased to hear you had a great experience :-)

Rated 4 out of 5 stars

Company kept me informed all through…

Company kept me informed all through sale.
Delivery was quick and efficent. Bracelet wasnt as chunky as i expected, however it was as described

September 26, 2024
Foxhills Jewellers logo

Reply from Foxhills Jewellers

Hi Karen, thanks for your lovely review, we hope you enjoy wearing your purchase :-)

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