Foxhills Jewellers Reviews 

503
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 101 reviews, reviewers overwhelmingly had a great experience with this company. Many people praise the remarkably fast delivery times and the gorgeous, secure packaging of their valuable purchases. Reviewers frequently highlight the exceptionally helpful and knowledgeable staff members who consistently make every online and in-store shopping journey pleasant. However, some customers also noted frustrating issues with rigid return policies and unhelpful responses from representatives. A few other people similarly felt let down by poor communication when attempting to resolve product concerns. Consumers seeking assistance mentioned that getting clear answers or proper support could sometimes be quite difficult.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the beautiful and authentic items... See more

Service

People report overwhelmingly positive experiences with the professional and speedy service provided.... See more

Delivery service

Users describe positive interactions with delivery_service, highlighting prompt shipping and helpful staff.... See more

Staff

Reviewers mention positive feedback about staff, highlighting a professional and helpful experience from... See more

Customer service

Clients share ambiguous opinions on customer_service, reflecting a stark division in their experiences. While... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had been looking for a particular ring in a particular size thought I’d seen in on an advert but couldn’t find it on their website. Happily they had a phone number with an actual person on the other... See more

Company replied

Rated 5 out of 5 stars

I had been looking online, for some time, for a Tiffany's bangle as a gift for my sister in law, when I came across Foxhills. I had a few questions regarding a particular piece that interested me, and... See more

Company replied

Rated 5 out of 5 stars

Who knew that Jewellers dealt in exquisite fragrance. Following a recent visit to South Africa 's Western Cape I was intoxicated by Cape Islands Summer Vineyard Fragrance and found that Foxhills Jewe... See more

Company replied

Rated 5 out of 5 stars

I just want to say a massive thank you, your customer support and delivery timing was impeccable, honestly by far the best jewellers I have ever dealt with. I can't thank you enough for the incredibly... See more

Company replied


Company details

  1. Jeweler
  2. Jewelry Appraiser
  3. Jewelry Buyer
  4. Jewelry Repair Service
  5. Jewelry Store
  6. Watch Repair Service

Written by the company

Established in 1710, Foxhills Jewellers is Britain’s oldest jeweller still trading, with over 300 years of experience built on trust, craftsmanship, and exceptional service. We specialise in luxury branded jewellery, including pre-owned Tiffany & Co pieces, as well as engagement and wedding rings. We also offer a wide selection of new, unbranded jewellery, serving customers both in the UK and worldwide. Our services include jewellery and watch repairs, servicing and cleaning, professional valuations, and jewellery authentication. Every item is carefully inspected by our experts, allowing our customers to shop with complete confidence.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

503 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(503)

96 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service all round

Excellent service all round

January 27, 2025
Foxhills Jewellers logo

Reply from Foxhills Jewellers

Hi Dave, Thank you for your lovely review and for shopping with Britain's oldest jewellers, we hope to see you again soon :-)

Rated 5 out of 5 stars

Good pric

Good price, great product, quick delivery

January 29, 2025
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Reply from Foxhills Jewellers

Hi Jim, Thank you for your lovely review and for shopping with Britain's oldest jewellers, we hope to see you again soon :-)

Rated 5 out of 5 stars

Beautiful earrings

Beautiful earrings. Well made. I absolutely love them

January 27, 2025
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Reply from Foxhills Jewellers

Thank you for your lovely review and for shopping with Britain's oldest jewellers, we hope to see you again soon :-)

Rated 5 out of 5 stars

Definitely recommend lovely purchase

Ordered rose gold chanel earrings. They are lovely. Smaller in real life which actually look more dainty and pretty. Pretty studs.

Great delivery and really nice packaging like a little gift to myself.

Definitely recommend

January 18, 2025
Unprompted review
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Reply from Foxhills Jewellers

Thank you for shopping with Britain's Oldest Jewellers, enjoy your gift :-)

Rated 5 out of 5 stars

Amazing service great bracelet

Bought a tiffany bracelet for my daughters18th initially I struggled to pay on my credit card but once it went through the bracelet came the next day as new and she’s chuffed to bits . I will definitely use you again

January 7, 2025
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Reply from Foxhills Jewellers

Thank you for shopping with Britain's Oldest Jewellers :-)

Rated 1 out of 5 stars

Poor quality Tiffany bracelet

My husband bought a Tiffany bracelet in good faith for a Christmas gift. Unfortunately the bracelet is not in good condition (scratched) and did not fit. It cost him £400 and now because of their narrow return window (14 days) we are stuck with a bracelet we do not want and there is no option provided by the company to do anything. No exchange offered. The only thing that they say is that if you buy it back, they will look at it and then offer an amount that they see fit. This is totally unscrupulous. Avoid this company at all costs.

January 2, 2025
Unprompted review
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Reply from Foxhills Jewellers

Hi Sara, Thanks for your review. We do have a clear returns policy and Tiffany items are not all in a brand new condition. Tiffany have no suppliers world wide and our prices reflect this along with item descriptions and images. We would happily of accomodated a return if it had been inside of our policy. We do buy jewellery so please get in touch should you be looking to want to sell.

Rated 1 out of 5 stars

1 star is too many for this company…

2nd update. You stopped answering my emails which is why I haven’t returned it. What will happen if I send it back to you? I know it can only be fixed by being welded which isn’t acceptable. I only had it 2 months before it broke and can’t understand why you refuse to give me a full refund. Update following the response from the company. I offered to return it for a refund. You refused. I have taken it to 3 jewellers who said it can only be fixed by welding 2 of the ball joints together which changes the whole reason I bought the ring. £200 for an item that was worn 4 times in less than 3 months is unacceptable and you should provide a refund. There is no point me paying to return it for you to “look” at it only and tell me what I already know. I’d happily send back for a refund. You could get it welded and sell on again stating the condition. £200 is a lot of money for a ring to be worn 4 times! 1 star is too many for this company unfortunately. I bought a Gucci ring £200 without realising it was preowned as you don't have to view that information before purchasing. The ring broke within 3 months but the jewellers refused to provide a refund and subsequently ignored my emails to them. If they were confident that the item could be mended then they should have been prepared to refund me and take the item back. Afterall, they pride themselves on selling pre owned items. This is the most unhelpful retailer I have ever bought anything from and will not use them again and would anybody to think twice and find somewhere else.

December 1, 2024
Unprompted review
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Reply from Foxhills Jewellers

Hi Helen, Thanks for your review.

We responded promptly to your email some time back requesting that you send this to us so we can assess it, but you failed to do so meaning we can't do anything. You had had the item and worn it for a number of months. An assessment was needed of the item in store which hasn't been possible to do as you havent sent it to us as we asked you to do so.

Rated 5 out of 5 stars

I had ordered from here last year just…

I had ordered from here last year just before Christmas for my daughter’s birthday which was in the new year. My money had been taken but unfortunately they emailed to say the necklace I ordered was out of stock. I was dubious about ordering again, but my daughter is 21 in a week’s time and the jewellery is a good price. It came quicker than expected and it’s amazing. Better than what I ever thought it could be considering its second hand.
Brilliant company which I will be using again. Thank you.

December 23, 2024
Unprompted review
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Reply from Foxhills Jewellers

Thank you Abbie for your order and for shopping with Britain's Oldest Jewellers. :-)

Rated 5 out of 5 stars

Impeccable service for my online order

Impeccable service for my online order
I reckon my order was shipped laced for dispatch within an hour of ordering
Arrived next day
Nicely packed & presented
Looked to a heap of establishments to buy something specific & Foxhills obliged

December 19, 2024
Unprompted review
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Reply from Foxhills Jewellers

Thank you Steve for your order and for shopping with Britain's Oldest Jewellers.

Rated 5 out of 5 stars

Astonished at how quickly I received…

Astonished at how quickly I received the bracelet and it was perfect. I'm so glad I found this company. Thank you

December 20, 2024
Unprompted review
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Reply from Foxhills Jewellers

Thank you Sheryl for your order and review, and for shopping with Britain's Oldest Jewellers.

Rated 5 out of 5 stars

Onyx Tiffany Bracelet

Onyx Tiffany Bracelet
Just received my order and really pleased. This was a bracelet no longer available to purchase from Tiffany and I'd previously owned and lost one the same. Delighted with the bracelet, exactly as described/shown and as I remember my previous one. Great communication and swift delivery.

December 9, 2024
Unprompted review
Foxhills Jewellers logo

Reply from Foxhills Jewellers

Thank you Victoria for your order and review, and for shopping with Britain's Oldest Jewellers.

Rated 5 out of 5 stars

Wonderful company

Wonderful company, very easy and lovely to deal with. Will be using them again in thr future!

December 17, 2024
Unprompted review
Foxhills Jewellers logo

Reply from Foxhills Jewellers

Thank you Victoria for your order and review, and for shopping with Britain's Oldest Jewellers.

Rated 5 out of 5 stars

A very well presented shop

The shop is very well presented and the staff are extremely helpful.

November 28, 2024
Foxhills Jewellers logo

Reply from Foxhills Jewellers

Thank you for your order and review, and for choosing Britain's Oldest Jewellers.

Rated 5 out of 5 stars

Ordered a Christmas present and it was…

Ordered a Christmas present and it was shipped very quickly and arrived within 2 days 🤗 very nicely wrapped and boxed well!

November 29, 2024
Foxhills Jewellers logo

Reply from Foxhills Jewellers

Thank you for your order and review, and for choosing Britain's Oldest Jewellers.

Rated 5 out of 5 stars

Very honest business to deal with

Very honest business to deal with . Highly recommend dealing with them.
Not dealt with them before but would certainly use them again

December 3, 2024
Unprompted review
Foxhills Jewellers logo

Reply from Foxhills Jewellers

Thank you for your order and review, and for choosing Britain's Oldest Jewellers.

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