I had been looking for a particular ring in a particular size thought I’d seen in on an advert but couldn’t find it on their website. Happily they had a phone number with an actual person on the other... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had been looking online, for some time, for a Tiffany's bangle as a gift for my sister in law, when I came across Foxhills. I had a few questions regarding a particular piece that interested me, and... See more
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Who knew that Jewellers dealt in exquisite fragrance. Following a recent visit to South Africa 's Western Cape I was intoxicated by Cape Islands Summer Vineyard Fragrance and found that Foxhills Jewe... See more
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I just want to say a massive thank you, your customer support and delivery timing was impeccable, honestly by far the best jewellers I have ever dealt with. I can't thank you enough for the incredibly... See more
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Company details
Written by the company
Established in 1710, Foxhills Jewellers is Britain’s oldest jeweller still trading, with over 300 years of experience built on trust, craftsmanship, and exceptional service. We specialise in luxury branded jewellery, including pre-owned Tiffany & Co pieces, as well as engagement and wedding rings. We also offer a wide selection of new, unbranded jewellery, serving customers both in the UK and worldwide. Our services include jewellery and watch repairs, servicing and cleaning, professional valuations, and jewellery authentication. Every item is carefully inspected by our experts, allowing our customers to shop with complete confidence.
Contact info
Old Down Estate & Country Park, Foxholes Lane, BS32 4PG, Bristol, United Kingdom
- 07494451882
- info@foxhillsjewellers.com
- foxhillsjewellers.com
4.6
Excellent
501 reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Reply from Foxhills Jewellers
Hi Linda, Many thanks for such a lovely review, please let us know if we can assist with any of your future jewellery needs. :-)
Great company with very good…
Great company with very good communication. We sold some unwanted jewellery and the process was simple and very quick. I highly recommend.
September 16, 2025
Unprompted review
Reply from Foxhills Jewellers
Hi Will, Many thanks for taking the time to review us, we are pleased to hear you had a great experience with us, please get in touch should we be able to help with any of your jewellery needs going forwards. :-)
Reply from Foxhills Jewellers
Hi Marie, Many thanks for taking the time to leave us a lovely review, we are pleased to hear you received great service, please let us know if we can assist with any of your future jewellery needs going forwards. :-)
The service and product is fantastic…
The service and product is fantastic and the company certainly deserves five stars.
September 4, 2025
Reply from Foxhills Jewellers
Hi Mike, Thank you for taking the time to review us, we are pleased to hear you loved your jewellery. Please let us know if we can help with any of your jewellery needs going forwards. :-)
Very happy
Very happy with my purchase, ordering was easy, item beautifully boxed, with excellent and very speedy delivery. Thank you
September 1, 2025
Reply from Foxhills Jewellers
Hi Shelia, Thank you for your order and for taking the time to review us. We are pleased to hear you were happy with your order and the speedy delivery. Please let us know if we can assist with any of your jewellery needs going forwards.
Excellent
I am very , very happy with my purchase, it’s beautiful, exactly as described and the perfect size. Very easy to order and it arrived on time ,nicely presented, the next day, as promised. Thank you very much.
August 27, 2025
Unprompted review
Reply from Foxhills Jewellers
Hi Doina, Thank you for taking the time to review us, we are pleased to hear how happy you are with your purchase. Please let us know if we can help with your jewellery needs going forwards.
Purchase very straightforward
Purchase very straightforward, and very very pleased with my purchase. Just as described, good value, would definitely buy from this company again. Arrived within2 days,well presented and packed.excellent.many thanks.
August 27, 2025
Reply from Foxhills Jewellers
Hi Katina, Thank you for taking the time to review us, we are pleased to hear how happy you are with your purchase. Please let us know if we can help with your jewellery needs going forwards.
Reply from Foxhills Jewellers
Hi G, Thank you for taking the time to review us. We are pleased to hear you had a great experience, we look forward to seeing you again soon.
Reply from Foxhills Jewellers
Hi Chris, Thank you for taking the time to review us. We are pleased you have a very happy wife! :-) Please get in touch if we can assist with any of your jewellery needs in the future.
Reply from Foxhills Jewellers
Hi John, Thank you for taking the time to review us.
We are pleased to hear you were happy with your purchase. Please do let us know if we can help with any of your future jewellery needs going forwards.
Simply amazing
I just want to say a massive thank you, your customer support and delivery timing was impeccable, honestly by far the best jewellers I have ever dealt with. I can't thank you enough for the incredibly fast responses and assurances from yourselves. You made my fiancées 30th birthday amazing and that means the world to me.
August 6, 2025
Reply from Foxhills Jewellers
HI Danny, you are more than welcome. We are pleased to hear she had an amazing 30th Birthday! Please get in touch should we be able to help with any of your jewellery needs going forwards :-)
Tiffany chain
The website was easy to use and the response to my order was perfect, I will certainly be recommending to friends and family.
August 1, 2025
Unprompted review
Reply from Foxhills Jewellers
Hi John, Thank you for taking the time to review us, we are pleased to hear you will be recommending us. Please do get in touch should we be able to help you with any of your jewellery needs going forwards. :-)
terrible please avoid
terrible please avoid. i purchased from their online store an item for £1800. To be told after the money had been sent via a valid "Shop"purchase and funds taken immediately from my bank account, that they would not accept over £1k and they would issue a refund. A week later i am still waiting the refund to be returned to my bank account and they cancelled the transaction so I have neither goods nor money. honestly, what retailer who advertises and has an online portal via "SHOP" then subsequently cancels transactions because " a client could use chargeback"!!! if you don't like the method then don't offer it to clients.... stop these problems at source please.
August 6, 2025
Unprompted review
Reply from Foxhills Jewellers
Hi Steve,
Thank you for taking the time to review us.
We are sorry to hear this didn't go smoothly for you.
During the online chat you had with a colleague prior to purchase, they had requested payment via BACS due to the high value item you were attempting to purchase however it seems you were already in the process of making the payment before you received the message.
Like many other similar businesses, we have been subjected to fraudulent transactions and financial losses and because of this (which we are not protected against), we have been forced to make changes to the way we handle larger transactions to protect our business.
A refund was initiated by us immediately after you made the payment however as you know the merchant centres take time to process this.
We have maintained contact with you during this period and we apologise for any inconvenience caused.
Reply from Foxhills Jewellers
Hi Pauline,
Thank you for your lovely review.
We are pleased to hear you are happy with your purchase and the speed of the delivery.
Please let us know if we can assist with any of your jewellery needs going forwards. :-)
Second time purchasing from Fox’s
Second time purchasing from Fox’s, this time we bought 3 Tiffany bracelets, although the service is excellent and very speedy we also thought it would have been a good gesture when we asked for a better price.
That said I won’t stop me using them again!
I’m already ready keeping a look out for something!
August 4, 2025
Reply from Foxhills Jewellers
Hi Julia,
Thank you once again for purchasing from Foxhills.
We are pleased to hear you are already on the lookout for something else!
Weekly we are always adding new stock on so please keep any eye out! :-)
Excellent staff and great…
Excellent staff and great communication. I had an issue with Royal Mail delivering the item and they helped in every way they could even when they didn’t need too. I would definitely recommend.
August 6, 2025
Unprompted review
Reply from Foxhills Jewellers
Thank you for your lovely feedback. We were pleased to be able to assist you with your issue. Please get in touch should we be required for any of your jewellery needs going forwards :-)
Reply from Foxhills Jewellers
Thank you for your lovely feedback, we are pleased to hear you were happy with the service provided. :-)
Fast and efficient service
I recently decided to sell some preloved Tiffany jewellery that I no longer used. Better to have the cash in my purse rather than unworn jewellery in a drawer at home. Excellent communication and service throughout. Easy process which was fast and very efficient. Would definitely sell to again in the future.
July 31, 2025
Unprompted review
Reply from Foxhills Jewellers
Hi Sally,
Thank you for taking the time to review us.
We are pleased to hear you were happy with the service provided.
Please do not hesitate to get back in touch should we be able to help with anything else in the future. :-)
Reply from Foxhills Jewellers
Hi Kevin,
Thank you for taking the time to review us.
We understand people concerns when buying jewellery.
Please do not hesitate to get in touch if you have any jewellery needs going forwards, we would be happy to assist. :-)
Item not the same as the photo
I ordered a necklace as in the photo shown on the website. What they don’t tell you is that you don’t get the item in the photos. The item I received has scuffs down one side and they would not accept this. It is not the necklace shown in the photos. They will take a return but will not refund postage even though the item is not as described or photographed. Buyer beware of what you may receive.
July 17, 2025
Unprompted review
Reply from Foxhills Jewellers
Hi Nicola, Thank you for your review.
The item purchased was preowned as described and some of these items can have slight marks on as they are preowned items, our images do reflect the items condition along with the condition rating given in the description.
We are sorry you're not entirely happy with your purchase and we will refund you once you once we have received your return.
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