I had been looking for a particular ring in a particular size thought I’d seen in on an advert but couldn’t find it on their website. Happily they had a phone number with an actual person on the other... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had been looking online, for some time, for a Tiffany's bangle as a gift for my sister in law, when I came across Foxhills. I had a few questions regarding a particular piece that interested me, and... See more
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Who knew that Jewellers dealt in exquisite fragrance. Following a recent visit to South Africa 's Western Cape I was intoxicated by Cape Islands Summer Vineyard Fragrance and found that Foxhills Jewe... See more
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I just want to say a massive thank you, your customer support and delivery timing was impeccable, honestly by far the best jewellers I have ever dealt with. I can't thank you enough for the incredibly... See more
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Company details
Written by the company
Established in 1710, Foxhills Jewellers is Britain’s oldest jeweller still trading, with over 300 years of experience built on trust, craftsmanship, and exceptional service. We specialise in luxury branded jewellery, including pre-owned Tiffany & Co pieces, as well as engagement and wedding rings. We also offer a wide selection of new, unbranded jewellery, serving customers both in the UK and worldwide. Our services include jewellery and watch repairs, servicing and cleaning, professional valuations, and jewellery authentication. Every item is carefully inspected by our experts, allowing our customers to shop with complete confidence.
Contact info
Old Down Estate & Country Park, Foxholes Lane, BS32 4PG, Bristol, United Kingdom
- 07494451882
- info@foxhillsjewellers.com
- foxhillsjewellers.com
4.6
Excellent
503 reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Reply from Foxhills Jewellers
Hi Kevin,
Thank you for taking the time to review us.
We understand people concerns when buying jewellery.
Please do not hesitate to get in touch if you have any jewellery needs going forwards, we would be happy to assist. :-)
Item not the same as the photo
I ordered a necklace as in the photo shown on the website. What they don’t tell you is that you don’t get the item in the photos. The item I received has scuffs down one side and they would not accept this. It is not the necklace shown in the photos. They will take a return but will not refund postage even though the item is not as described or photographed. Buyer beware of what you may receive.
July 17, 2025
Unprompted review
Reply from Foxhills Jewellers
Hi Nicola, Thank you for your review.
The item purchased was preowned as described and some of these items can have slight marks on as they are preowned items, our images do reflect the items condition along with the condition rating given in the description.
We are sorry you're not entirely happy with your purchase and we will refund you once you once we have received your return.
Reply from Foxhills Jewellers
Thank you for your purchase and your lovely review.
Please let us know if we can help you with any of your jewellery needs going forwards.
Very good service from start to finish
Very good service from start to finish, delivery wasn’t cheap but it was fast and secure and with a expensive item that’s all I could’ve hoped for, I’ll definitely use them again
July 11, 2025
Reply from Foxhills Jewellers
Hi Craig,
Thank you for your lovely review.
We ship all our items quickly, securely and fully insured.
Please let us know if we can help with any of your jewellery needs going forwards.
Wrapped and packed perfectly
Wrapped and packed perfectly
Delivered really fast
Great jewellery
Just as described
July 4, 2025
Reply from Foxhills Jewellers
Thank you for taking the time to review us, we are pleased to hear you were happy with your purchase and the speedy delivery. Please let us know if we can help with any of your jewellery needs going forwards.
I have bought a couple of items of…
I have bought a couple of items of jewellery from Foxhills. Both items were pre-loved in excellent condition. Beautifully packaged and very fast delivery.
I would highly recommend!
July 2, 2025
Unprompted review
Reply from Foxhills Jewellers
Hi Genine, Thank you for taking the time to review us.
We are pleased to hear you were happy with yo0ur purchase and would recommend us, please let us know if we can help you with any of your jewellery needs going forwards :-)
Great product and service
Great product and service. The only reason I haven’t given 5 stars is because they wouldn’t accept a credit card ( despite payment taken in the 1st instance and having to wait 3 days before a refund) and having to then make a bank transfer for a purchase of £2500.
June 30, 2025
Reply from Foxhills Jewellers
Hi David, Thank you for taking the time to review us and for your purchase.
We are pleased to hear you were happy with your item and our service. Please let us know if we can be of assistance with any of your jewellery needs going forwards. :-)
Excellent choice
The item matched the description perfectly and was delivered the next day as promised. I also called the store beforehand for some advice, and the lady I spoke to was both helpful and knowledgeable. Overall, I’m very pleased with the purchase.
June 13, 2025
Reply from Foxhills Jewellers
Hi Tatiana, Thank you for taking the time to review us and for your purchase. We are pleased to hear you were happy with your item and the help provided over the phone. Please let us know if we can help with any of your jewellery needs going forwards. :-)
Reply from Foxhills Jewellers
Hi Neil, Thank you for your lovely review, we are pleased to hear you were happy with your purchase :-)
Do not go here
After paying a £40 deposit all I asked was for the clasp of a family heirloom watch to be fixed to fit my wrist. They had my watch 3 months and never fixed this. When I initially was told it was fixed I had voicemails telling me my watch did not work and I would not be able to wear it (they didn’t realise it was a wind up watch). I went to collect it and instead of the clasp they fixed something completely different I did not ask for. Then they said they would get the clasp fixed for me the same week they sent it off (I have messages to prove this) and I didn’t not hear anything until I called them a month later and it had still not been done. I went to pick up my watch which had been not cared about or fixed in the 3 months they had it. Do not go here and go to a proper jewellers who know what they are talking and doing.
June 4, 2025
Unprompted review
Reply from Foxhills Jewellers
Hi Emma, Thank you for your review. Sadly the workshop that carries out this particular watch repair, that person was taken seriously ill and this was the reason why the work couldn't be completed. I'm not sure if this was communicated to you or not? We do apologise for this. We do have another person now available should you wish to return to have the work completed.
Love my new purchase and service was…
Love my new purchase and service was great - will be visiting again.
May 27, 2025
Reply from Foxhills Jewellers
Hi Donna, Thank you for your review, we are pleased to hear you love your new jewellery and we look forward to seeing you again soon :-)
Reply from Foxhills Jewellers
Hi John, Thank you for your lovely review, we hope to see you again. :-)
Easy and efficient
Took my ring in to have the stone reset. I was given an initial quote range, the ring got sent off. I received communication throughout the process and the price came in within the originally quoted price. A very easy and efficient service
May 31, 2025
Reply from Foxhills Jewellers
Hi Jessica, Thank you for your lovely review, please let us know if we can help with any of your other jewellery needs going forwards :-)
Very positive experience
I have recently sold some jewellery with Foxhills. The process was easy and efficient with excellent communication and very quick transfer of the agreed sum.
May 12, 2025
Unprompted review
Reply from Foxhills Jewellers
Hi Emily, Thank you for your review, we are pleased to hear you found the process easy and efficient, please let us know if we can help with anything in the future :-)
Reply from Foxhills Jewellers
Hi Karen, Thank you for your lovely review and for shipping with Britain's oldest jewellers :-)
My wife's tiffany necklace
You delivered my purchase item so fast it was amazing and the quality of the item my wife loved it I will buy from your jewellery store again I'd also give more stars if possible
May 14, 2025
Reply from Foxhills Jewellers
Hi Shane, Thank you for you review, we are pleased to hear your wife loved her jewellery :-) Please let us know if we can be of any assistance in the future.
Friendly staff no trouble to do fiddly…
Friendly staff no trouble to do fiddly job changing watch battery 👍
May 5, 2025
Reply from Foxhills Jewellers
Hi Leigh, Thank you for reviewing us, let us know if we can be of any assistance in the future :-)
Excellent service from foxhills secure…
Excellent service from foxhills secure and safe to use .. highly recommend
May 5, 2025
Unprompted review
Reply from Foxhills Jewellers
Hi Anne, thanks for your feedback, please get in touch if you require our services again :-)
Very pleasant shopping experience.
Assistant very helpful, friendly, but not pushy. Would have no hesitation to to go back and purchase again.
April 16, 2025
Reply from Foxhills Jewellers
Thank you for taking the time to review us, we look forward to seeing you again :-)
Reply from Foxhills Jewellers
Thank you for taking the time to review us, we are pleased to hear you were happy with the speed and ease of ordering. :-)
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