FPS Fire- Fire Protection Services Ltd Reviews 112

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 40 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their helpfulness, professionalism, and polite demeanor, noting that nothing is too much trouble for them. Many people highlight the excellent service, describing it as thorough, efficient, and reliable, with engineers consistently arriving on time and explaining their work clearly. However, some customers were dissatisfied with the service, mentioning instances where the work was not thorough or complete, and information provided was deemed inadequate. A few people also felt that the communication regarding appointments was not always clear, leading to confusion.

What people talk about most

Service

People report positive experiences with service. Customers consistently praise the efficiency,... See more

Staff

Consumers find staff to be positive, highlighting their helpfulness, professionalism, and politeness. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent sprinkler service. Turned up right time. Very thorough and professional. Answered my questions and discussed the system set up etc. Advised me on next steps as house was missing a sprinkler... See more

Company replied

Rated 5 out of 5 stars

The both the admin organisation and the engineer's service were efficient, friendly and helpful. Everything happened on time and as arranged. The engineer was happy to answer our questions and, toge... See more

Company replied

Rated 5 out of 5 stars

This is our first house with a sprinkler system, also our first service! We previously booked the free customer care visit and learned about the sytem, and then the gold service package. We felt t... See more

Company replied

Rated 5 out of 5 stars

Engineer arrived on site at 8 am as promised. Explained testing procedures and notified me when the fire alarm was tested (so that I could get the dogs out of the house). Payment is within 30 days of... See more

Company replied


Company details

  1. Fire Protection Service
  2. Fire Protection Consultant
  3. Fire Protection System Supplier

Written by the company

FPS was established in 2006 as a multi-disciplined Fire Protection Provider, however in 2016 we re-organised our business to specialise and focus on a smaller number of key Products & Services. ‘FPS’ was born out of my disillusionment with some of the larger ‘players’ in the industry. These large companies appeared to be more concerned with themselves rather than their customers & staff. I felt we could do a much better job. Simon Gwinnett’s ambition for FPS is to be known as a highly reputable company, centered around delivering high-quality products and workmanship, whilst maintaining open and honest business practices that clients can trust. We will achieve this by focusing on our clients’ priorities, consistently exceeding their expectations and building long-term, trustworthy relationships. FPS were one of the 1st companies in Wales to achieve FIRAS third party accreditation for the design, installation and commissioning of sprinkler systems. We have taken a lead in advising clients and building control authorities to ensure that systems are compliant, robust & cost-effective. Our central philosophy of ‘quality first & foremost is at the heart of what we do. We remind ourselves regularly that our installed systems are occasionally brought into action, saving lives & limiting damage to property. Industrial, commercial, residential & domestic Fire Sprinkler Systems Dry Riser Systems Wet Riser Systems Fire Hydrant Testing


Contact info

4.8

Excellent

TrustScore 5 out of 5

112 reviews

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Rated 5 out of 5 stars

Excellent job

Tom did a fantastic job talking me through how the system works. He is very polite and patiently answered all my questions.He is definitely a valuable asset to the company. Job well done Tom. Thank you.

August 5, 2024
Unprompted review
FPS Fire- Fire Protection Services Ltd logo

Reply from FPS Fire- Fire Protection Services Ltd

Hi Temi glad to hear that Tom did such a great job & thanks for taking the time to share your experience

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