It was quick and easy to order online , arrived on time , packaged well and was exactly what I ordered . Will definitely order again and was so reasonably priced .
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Been over 2 weeks for a return but no refund? Returned my unopened parcel on 23/03. Royal Mail has marked as delivered to sender on 26/03 but still no refund as described on their website. *... See more
Company replied
First time customer of Fragrance Fractions. Was unsure initially but I did go ahead with a purchase. My experience was very good. I like that they stock fragrances which are otherwise not typically a... See more
This is a fantastic way to sample fragrances before purchasing a full bottle. Great selection and speedy delivery. Everything is straight forward from browsing the website to selecting samples and... See more
4.3
Excellent
158 reviews
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First time I have used Fragrance…
First time I have used Fragrance Fractions. I've used some of the similar sampling/decanting services before and will choose whichever has in the fragrance I want, at a reasonable price. This time Fragrance Fractions did. I was delighted with the experience. The samples are great and the service was speedy. I'll be happy to use them again and wouldn't hesitate to recommend them to people!
May 1, 2023
Great service
Great service. Lots of choice. Chance to try before spending big money. Fast delivery.
April 27, 2023
Perfumes are 100% genuine
Perfumes are 100% genuine. Slight overlook by the company as I ordered a bunch and one of them came in smaller capacity, 1ml instead of 2ml but will probably order again in the future. I’d recommend.
April 23, 2023
Reply from Fragrance Fractions
Hey Mat,
Sorry to hear there was an error in your order. If you pop us through a picture of the item you received in error to servicedesk@fragrancefractions.co.uk we'll sort this out for you. We don't want you to go away with less than you've ordered.
Best regards,
Sydney C
Very happy
I was looking to try out some fragrances before buying a full bottle. The Fragrance Fractions website is easy to use and made it easy to select which products I wanted to buy. The order arrived quickly and packaged well. I am very happy with my experience.
April 20, 2023
Genuine fragrance samples swift delivery
April 4, 2023
Faulty product.
This doesn't smell like anything like Tom Ford Beau De Jour, as I have received from you in the past. And the atomiser is faulty — when depressed it just leaks out of the top of the vile. Very disappointing. A refund would be great. Thanks. Mike.
UPDATE: No refund offered. Generally combative attitude. I've walked away from these jokers. I advise that you do the same.
March 24, 2023
Reply from Fragrance Fractions
Hey Mike,
We'd appreciate if you'd contact us in the first instance before placing a review, as a damaged atomizer is an easily resolved issue, and there seems to be some confusion rather than anything illegitmate happening.
You mention the item is different to what we've provided previously, but this appears to be your first order from us. It's possible that what you've purchased elsewhere is the Private Blend Beau de Jour, which is different from the Signature Collection version we currently offer. We realise using identical names for different fragrances is needlessly confusing but unfortunately that's out of our control, we try to be as specific as possible in our product descriptions to alleviate this.
If you need further assistance, please reach us at:
servicedesk@fragrancefractions.co.uk
Or via our contact form:
https://www.fragrancefractions.co.uk/contact-us/
We hope once this has been satisfactorily resolved you'll consider updating your review.
Kind regards,
Sydney C
_________________________________________________________________________
Regarding updated review:
To clarify, we offered both a replacement sprayer at no extra cost to yourself, and a refund for the return of the item.
You refused both options, but both options remain open to you should you change your mind.
Kind regards,
Sydney C
First time ordering from FF - will be ordering again
First time ordering from FF. Ordered late on Tuesday and they arrived this morning. Well packaged and nicely labelled. Aftershaves smell great.
March 23, 2023
Unprompted review
Good packaging and product was bang on
Products I ordered smelled great and influenced my purchase of the item in duty free as had bought them for a short city break and chose 3 different types.
March 3, 2023
Happy customer !
Great way to try different scents. Very pleased with my purchases, thank you very much :)
December 12, 2022
The customer is never right
Firstly my parcel was delivered weeks late. On delivery, all my samples were delivered empty with the parcel fragrant suggesting they spilled but no signs of physical damage. Fragrance fractions refused to replace or refund suggesting I send them the empty capsules first. They want me to take time out of my busy schedule and pay postage to replace 5ml and 1ml samples that arrived empty. Will be using another company going forward
January 30, 2023
Unprompted review
Reply from Fragrance Fractions
Hey Sam,
Returning faulty products is standard practice for any online business. We can't send you more just because you claim all three in different sizes coincidentally arrived empty, and you can only provide a picture of one of the three.
Regardless of this, and as we've stated several times, a return remains open to you, and if found faulty postage will be covered and all items replaced.
Best regards,
Sydney C
The Genuine Article
Order was delivered earlier than expected, beautifully packed and presented in a small silver drawstring bag. All samples were genuine. Will definitely buy again from this company.
December 30, 2022
This Is Total Genius
This is total genius. With so many aftershaves / fragrances on the market, knowing which one to buy without trying them is just impossible, and costly.
This idea is so simple, yet brilliant, you order small samples of what you want to try, and then you can go ahead and by the bigger versions.
I order a few, arrived super quick, really nicely presented in little bags and just overall a great experience.
Will use again, but well done for this idea, excellent!!
January 10, 2023
Unprompted review
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