Fragrance Fractions Reviews 

159
TrustScore 4 out of 5

4.0

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Rated 1 out of 5 stars

The aftershave and all that was spot on but the spray bottle it was in started leaked after having it for about a day , very disappointed

Company replied

Rated 5 out of 5 stars

First time customer of Fragrance Fractions. Was unsure initially but I did go ahead with a purchase. My experience was very good. I like that they stock fragrances which are otherwise not typically a... See more

Rated 5 out of 5 stars

This is a fantastic way to sample fragrances before purchasing a full bottle. Great selection and speedy delivery. Everything is straight forward from browsing the website to selecting samples and... See more

Rated 5 out of 5 stars

Wanted to try a selection of new aftershaves before purchasing bottles. Fragrance Fractions is a great company, providing a large selection of aftershaves and perfumes in many different sample sizes.... See more


Contact info

4.0

Great

TrustScore 4 out of 5

159 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.0

All reviews

(159)

10 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

This Is Total Genius

This is total genius. With so many aftershaves / fragrances on the market, knowing which one to buy without trying them is just impossible, and costly.

This idea is so simple, yet brilliant, you order small samples of what you want to try, and then you can go ahead and by the bigger versions.

I order a few, arrived super quick, really nicely presented in little bags and just overall a great experience.

Will use again, but well done for this idea, excellent!!

January 10, 2023
Unprompted review
Rated 1 out of 5 stars

Disappointed

I ordered 5 samples as a gift for Christmas. When they arrived I wrapped the box and it wasn’t until opened on Christmas Day that it was noticed one ampule was almost empty. The top wasn’t on securely and it just have leaked. As I didn’t check them and email the company within 48 hours
they have said it won’t be replaced. Not exactly the customer service I’d expect following Christmas gift that was disappointing. Feel like I’m being blamed for damaging the bottle.

December 25, 2022
Unprompted review
Fragrance Fractions logo

Reply from Fragrance Fractions

Just confirming, we do require customers to check the items for damage immediately upon receipt and to report any damage within 48 hours of delivery due to the delicate nature of some of the glass bottles used.

Once the item has entered the home, anything can happen, if it's been wrapped into a Christmas present anyone who subsequently touches it can't know that it contains delicate items and may not treat it as such. In this case, it was with you for two weeks before anyone looked at it. I'm sure, beneath your frustration, you can understand that this is a reasonable request.

We encourage Catherine and all customers to read delivery information prior to any purchase, and for this reason we format our delivery information as brief and succinct as possible.

Our apologies again, and happy holidays.

Sydney C

Rated 1 out of 5 stars

Still waiting

Not received anything yet. I am still waiting for it to delivered.

Just received the fragrance and it's in good condition, I would buy again from this company. Great samples at reasonable prices.

November 30, 2022
Fragrance Fractions logo

Reply from Fragrance Fractions

Hey Sonya,

This will be because of the recent Royal Mail strikes, we wish you'd have contacted us beforehand so we could keep you informed and hope you'll update your review when it arrives.

Best regards,

Sydney C

Rated 1 out of 5 stars

I haven’t received my order

I haven’t received my order. That’s it really.

December 5, 2022
Fragrance Fractions logo

Reply from Fragrance Fractions

Hey Nat,

It looks like this was delivered on the 10th December, would you consider updating your review having received your order?

Kind regards,

James W

Rated 5 out of 5 stars

Really great

Really great. Such a nice opportunity to try some fragrances that are normally out of my price range for special occasions. Thank you very much.

September 13, 2022

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