I tend to prefer browsing on my own rather than be escorted by a salesperson, so I was a little wary when we were greeted so quickly. But in the end we had a great experience thanks to the salesperson... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I did not request this Elizabeth Arden deodorant but that was just a miscommunication to the sales girls. I did not realize deodorant was available when I ask for the scent spray. Which was not a... See more
Sandy is phenomenal if u could clone her n fill all ur stores with her alone sales would be in the trillions She greets everyone as soon as they come in the door with a big smile will spend all the t... See more
Miss ateng Mar Tabayan was very helpful and alert alive enthusiastic when she helped me choose the best of the best fragrance for the girls and boys and gays. Her store location is at Waikele premium... See more
Company details
- Flavours, Fragrances and Aroma Supplier
- Barber Supply Store
- Clothing Store
- Cosmetics Store
- Dental Clinic
- Eye Care Center
- Hair Product Store
- Nail Salon
- Pharmacy
- Skin Care Clinic
- Wellness Center
About Fragrance Outlet
Written by the company
Founded in 1990, The Fragrance Outlet, Inc. owns and operates over 110 Fragrance Outlet and Designer Fragrances stores. Our first store, Fragrance Outlet, made its debut in November 1990 in Potomac Mills Mall, just outside of Washington, D.C.
The concept for Fragrance Outlet was simple – offer the widest selection of genuine designer fragrances sold by knowledgeable, friendly staff at affordable prices. The formula was foolproof, and the store was an overwhelming success. Throughout the next few years, Fragrance Outlet expanded its presence in the fragrance market, opening stores in the best Outlet Centers across the country and Guam. Fragrance Outlet, Inc. continues to grow with expansion plans exceeding 100 stores over the next several years.
Now, The Fragrance Outlet is prepared to build upon its successful foundation and provide our loyal customer base with an online venue for purchasing designer fragrances at affordable prices – without leaving the comfort of home. We’re bringing the Fragrance Outlet shopping experience to your computer for the utmost convenience.
The concept for Fragrance Outlet was simple – offer the widest selection of genuine designer fragrances sold by knowledgeable, friendly staff at affordable prices. The formula was foolproof, and the store was an overwhelming success. Throughout the next few years, Fragrance Outlet expanded its presence in the fragrance market, opening stores in the best Outlet Centers across the country and Guam. Fragrance Outlet, Inc. continues to grow with expansion plans exceeding 100 stores over the next several years.
Now, The Fragrance Outlet is prepared to build upon its successful foundation and provide our loyal customer base with an online venue for purchasing designer fragrances at affordable prices – without leaving the comfort of home. We’re bringing the Fragrance Outlet shopping experience to your computer for the utmost convenience.
FREE SHIPPING
Written by the company
- ON EVERY ORDER OVER $50
- Orders over $50 (after discounts have been applied and excluding taxes) ship FREE in the 48 contiguous states.
GUARANTEE
100% PRODUCTS & SERVICE GUARANTEE
Please note that we are not the manufacturer of any of the products we carry. Fragrance Outlet is a vendor of genuine brand-name fragrances; Fragrance Outlet is not associated with any of the Brands Sold on the website.
Absolutely NO imitations or knock-offs.
Absolutely NO imitations or knock-offs.
Contact info
2650 SW 145th Ave, 33027, Miramar, United States
- 8889196613
- customer.service@fragranceoutlet.com
- fragranceoutlet.com
4.7
Excellent
17K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Wonderful Personel Service
Wonderful Personel Service
Outstanding Customer Service
Thank you Ken Herrera
July 10, 2026
Great customer service (amazing)
Great customer service, A friendly smile. Very intune and professional with the costumer. I'll be back soon before the holidays.
July 10, 2026
Quality products and free shipping
Quality products and free shipping! And, it’s the only place I can find Paul Sebastian cologne and aftershave for my husband. Extremely pleased!!
July 11, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Customer service was not great
Shopped here many times and have spent a lot of money on cologne, not only for myself but for my family. My last visit was not the best. I’m usually greeted right when I step foot in the door, this time I was not. After walking around looking for the cologne I was looking for I was helped by an employee who usually is the same one that helps us out. The interactions came across that she was annoyed by our presence in the store. Yes my kids asked her to smell a few colognes, but I would have purchased what ever cologne they wanted. I felt pushed out of the store. Normally I’m asked if I would like to take advantage of the promotions that usually are going on. Not this time…..it’s unfortunate that I will have to find another store. Customer service is huge not every now and then, but every time. We would drive a hour just to shop here.
July 9, 2026
Reply from Fragrance Outlet
We are sorry to hear that you are not 100% satisfied with your experience with us. We assure you that we have addressed this issue with relevant team members and are actively working on making sure these kinds of situations happen as infrequently as possible. We hope that you will give us another chance and continue to trust us as your fragrance retailer.
Fragrance Outlet
Customer Service
The girl behind the counter was amazing…
The girl behind the counter was amazing and she helped 3 people at once and was pleasant the entire time and efficient, very knowledgeable and could relate to mens scents!
July 2, 2026
Maricela did an excellent job showing…
Maricela did an excellent job showing me all sorts of scents. She narrowed the selection down to a few fragrances. In the end I was able to select the right bottle for me.
July 7, 2026
Great customer experience as always!
Great customer experience as always!! From the courtesy of the staff to the walk out the door with great products and smile on my face.
July 1, 2026
Ripe Off
If my order didn't qualify for express shipping then that option shouldn't been available. Basically they stealing your money because they going state shipping fees are non refundable and they not responsible after the carrier get the order. Don't shop with them. If I paid for 2 days shipping to get my order I expect just that.
June 27, 2026
Reply from Fragrance Outlet
We apologize you are not satisfied with your experience. Please note that 2-day express shipping applies to business days only and does not include weekends or holidays. Based on our records your order was delivered 1 day passed our estimated delivery window. Please note that your order was shipped on time and we have no control over the package once it is handed to the carrier. We now see that your order was delivered. We hope you are enjoying your fragrances. If you need any more assistance please contact us at customer.service@fragranceoutlet.com
Fragrance Outlet
Customer Service Team
The customer service was a great…
The customer service was a great experience. The representative was amazing and gave great insight on the particular cologne I was looking for.
I bought more based off their recommendation.
July 1, 2026
Trish!!!!!!!!!
July 8, 2026
Many great fragrances to choose from…
Many great fragrances to choose from great products and customer service was phenomenal the location is perfect and convenient at the mall across from Macy's
September 1, 2025
Great experience while shopping
Katy was exceptional while recommending the products for purchase.
Strongly recommend this outlet for any fragrance purchases
July 6, 2026
My experience was good and the sales…
My experience was good and the sales lady was good at her work
June 30, 2026
Staff is very friendly
Staff is very friendly, cologne is expensive you can get it cheaper on Amazon by a lot but they will let you sample the smell and are very kind and patient. If you can’t get it on Amazon I would definitely recommend
March 22, 2026
Reply from Fragrance Outlet
We're so glad to hear our staff provided a friendly and patient sampling experience. We appreciate your honest feedback regarding pricing and understand your perspective on finding competitive deals elsewhere. We value your recommendation!
Fragrance Outlet
Customer Service
The entire staff is amazing
The entire staff is amazing! Meghan and Mohamed always go above and beyond. I recommend this place to all of my friends.
July 7, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.