I ordered some towels on 21st February (n. 100010000184*). I have been a customer for more than 15 years and I enjoy the superior quality of the product. The towels arrived within a couple of day... See more
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I don't speak French. May I suggest adding an English translation in asking for reactions to your service or products? This way you will receive comments from more customers. The website will also att... See more
Took some time to complete checkout at delivery step (delivery to EU country). Not so straightforward. Order was processed smoothly with fast delivery. Good quality product, attractive price, everyb... See more
The bedsheet set ORIGINEL in colour BRONZE (5 items) arrived promptly and was well packed. There is a visible colour difference between the duvet cover and the pillow cases. The linen fabric has s... See more
Company details
Written by the company
Yves Delorme est la marque de linge de maison de luxe française présente à l'international. Yves Delorme allie la Poésie, l'Audace, l'Excellence, le Savoir-faire et la préservation de la Nature dans un concept de la Maison Consciente
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4.3
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 37% of negative reviews
Typically replies within 1 month
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I have never received the parcel and it…
I have never received the parcel and it is impossible to contact anyone
November 6, 2023
TRES BELLE SERVIETTE DE BAIN RALPH…
TRES BELLE SERVIETTE DE BAIN RALPH LAUREN.EXPEDITION SOMME TOUTE RAPIDE.JE RECOMMANDERAI.MERCI
November 1, 2023
They had forgotten my order
They had forgotten my order, until i called them after 10 days later. It should not happened in this case.
October 29, 2023
Bad services in the deliveries
The delivery are confused they take to much to time to delivery actually you send me this first before my parcel arrives
October 21, 2023
Very good service
October 17, 2023
The quality is implicit in the linens
The quality is implicit in the linens. The delivery was a smooth relay. Very pleased. Will order again.
October 12, 2023
Package lost. 14 days since my first complaint
It's been 14 days and I still didn't get any answers from the customer support where is my package. All I keep hearing that there's been "an investigation opened". I paid 80 euros for 1 pillow case and I've been emailing Yves Delorme customer support and trying to contact French post for 2 weeks. Nothing is happening. The worst customer experience of a luxury brand ever. Why can't you send another pillow case if it was lost? Order number 2400000416
August 23, 2023
Disappointed with the quality of this product
The bedsheet set ORIGINEL in colour BRONZE (5 items) arrived promptly and was well packed.
There is a visible colour difference between the duvet cover and the pillow cases.
The linen fabric has some knots and faults.
The duvet cover (260 x 240 cm) came without a zipper or buttons, but with a strange 'envelope' closure.
For the price of this item, I expected better quality.
September 3, 2023
Quality good, service can be better
The quality of product is good but I think little overpriced and customer service could improve.
Website works slowly and shipping very slow. Ordered 10.aug got it 23 aug in Europe!!!
Info on website is wrong. it says delivery free over 300€ and within 3-4 days, i had no free delivery although it was over 300€ then I called to customer service and they told it applies in France only - it should be told in the website. Site only in french, no english option :(
PS. their products are cheaper in our mall in estonia than their website!!!
August 9, 2023
Reply from Yves Delorme France
Hello,
We are sorry to learn that our site does not bring you full satisfaction and make the necessary feedback to the service concerned so that improvements are made soon.
Thank you for your review.
Sincerely,
The Yves Delorme team
I’m not satisfied with your online…
I’m not satisfied with your online service. It is the second time I buy a pygiama online and both times you sent me the wrong size for the bottom part. I will not buy again from your website!
July 4, 2023
Reply from Yves Delorme France
Hello,
We are sorry to learn of this situation and make the necessary contacts with the software department.
We thank you for your opinion and remain at your disposal.
Sincerely,
The Yves Delorme team
The website is so difficult!
The website is so difficult!! Also so much missing, not available!
June 21, 2023
Article en rupture
February 7, 2023
Reply from Yves Delorme France
Bonjour,
Nous sommes navrés d'apprendre que votre commande n'ai pu être honorée. En effet, ce cache cœur a rencontré un vif succès.
Nous vous remercions pour votre avis et espérons que vous trouverez votre bonheur prochainement sur notre site.
Cordialement,
L'équipe Yves Delorme
Bonne experience.
January 18, 2023
Qualité disponibilité
December 31, 2022
Very bad service
Dears, I wrote immediately after the purchase and indicated the right address in your platform, nevertheless The item was shipped to another address and the feedback I got was an automatic and general email, not the one expected by you:
A lot of room for improvement guys. I will write my experience in google soon in the coming days. It is very unfair.
“ Le Service Client (Yves Delorme ES)
23 nov 2022, 16:10 CET
Dear customer,
We apologize for the inconvenience.
We do our best to ship our orders as soon as possible.
You can track your order with the Chronopost tracking number: HR659130700JF
We stay at your disposal.
Best regards,
Le Service Client”
November 24, 2022
Reply from Yves Delorme France
Hello,
As mentioned in our email exchanges, your order of 21/11 was unfortunately shipped on 22/11, so it was no longer possible for us to change the wrong address you had sent us and we are sincerely sorry.
Thank you for your feedback,
Sincerely,
The Yves Delorme team
Perfect service
October 20, 2022
One item was missing from the package
October 5, 2022
Reply from Yves Delorme France
Hello,
After verification, Chronopost confirms the correct delivery of your parcel this Monday, October 10.
We hope that your articles bring you complete satisfaction.
Thanks for your feedback.
Sincerely,
The Yves Delorme team
problem with order
I recently ordered with your online store and was having big problems with the shipment. Laura, from your clientele service, was very helpful in assisting me to resolve the situation. In the end, the order arrived at its destination rapidly. A job well done!! Thank you Laura.
September 20, 2022
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