I ordered some towels on 21st February (n. 100010000184*). I have been a customer for more than 15 years and I enjoy the superior quality of the product. The towels arrived within a couple of day... See more
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I don't speak French. May I suggest adding an English translation in asking for reactions to your service or products? This way you will receive comments from more customers. The website will also att... See more
Took some time to complete checkout at delivery step (delivery to EU country). Not so straightforward. Order was processed smoothly with fast delivery. Good quality product, attractive price, everyb... See more
The bedsheet set ORIGINEL in colour BRONZE (5 items) arrived promptly and was well packed. There is a visible colour difference between the duvet cover and the pillow cases. The linen fabric has s... See more
Company details
Written by the company
Yves Delorme est la marque de linge de maison de luxe française présente à l'international. Yves Delorme allie la Poésie, l'Audace, l'Excellence, le Savoir-faire et la préservation de la Nature dans un concept de la Maison Consciente
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4.3
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 37% of negative reviews
Typically replies within 1 month
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Thank you for your response.
Thank you for your response.
Yes I will send you an email with photos of our old sheets on the left and the new ones on the right. But what that tells you about the quality and feel only you can judge. Your must know better than we do that the staple has changed and so has the quality. Hence I have now marked my experience to one star as the idea of you judging anything from a photo is ludicrous.
August 29, 2022
Unprompted review
Reply from Yves Delorme France
Hello,
We thank you for your feedback and we take your message back to the quality department so that improvements can be made to our future products.
If you wish to return your items, our customer service is at your disposal to inform you of the return terms.
Sincerely,
The Yves Delorme team
Quality is now very disappointing
After some 20 years of purchasing yves delorme bed linen, this latest acquisition of Flanders sheets and pillowcases is so disappointing. The quality has totally changed, staple length has shortened, feels rough to the touch, thinner in appearance and price doubled.
SO very disappointing.
Apart from that the service was good.
August 28, 2022
Reply from Yves Delorme France
Hello Ms Bond,
We are sorry to learn that your articles do not bring you complete satisfaction.
We invite you to send us an email and photos of the articles, our team will respond to your complaint as soon as possible.
Thanks for your feedback.
Sincerely,
The Yves Delorme team
Perfect delivery
Perfect delivery, excellent products. The highest quality possible. Completely satisfied. Thank you
July 26, 2022
Top products & web servoce
July 13, 2022
Super quality of products. No parcel tracking
Super quality of products - but absolutely no parcel tracking - functionality doesn’t work on website and no emails sent when parcel arrived . Had I not contacted customer support I would not have known the parcel was ready for pickup .
June 24, 2022
My experience with Yves Delirne was…
My experience with Yves Delirne was excellent.
The service was superb , professional and courteous .
Congratulations to the team !
Amicalement
Nicolas
June 22, 2022
Reply from Yves Delorme France
Hello,
We sincerely apologize for this situation.
Our customer service answered you yesterday and sent you the label to return the item. Upon receipt, we will refund the pillowcase.
Thank you for your opinion.
Cordially,
The Yves Delorme team
Yves Delorme is beautiful brand; pity for shipping that is Not offered
Yves Delorme is very beautiful brand, I buy bedding and Bath towels from them. It is only a pity that shipping cost abroad (in EU) are NOT offered even by spending a good amount of money and it is not a fair shipping cost.
April 24, 2022
Awful experience! Buyer beware.
I had an absolutely awful online experience. Buyer beware!!! The sheet "sets" don't match, example a fitted sheet of 180 doesn't match a top sheet of 180. You need a different size for each piece you want to purchase. I made this mistake. The website is also misleading. It advertises "60 day returns" in a bold banner. This is not a true statement! I was obviously not happy with my sheet set that didn't fit my bed. My return was refused in-store and by email. This company expects you to read their long legal T&Cs (that is different than their online advertising). Such a disappointing experience. I do not recommend buying from this company. I found my experience to be deceiving and misleading.
December 1, 2021
Unprompted review
I never received my package, still waiting
I never received my package, I am still waiting for delivery, it has been in transit for a month now! Would really appreciate delivery soon…
July 5, 2021
Reply from Yves Delorme France
Hello Mrs de Vries,
As agreed following the return of your parcel in our warehouses we have proceeded to the redirection of your order on 21/06. We are sorry that the shipment was late, your package is announced delivered on 05/07.
Thank you for your feedback.
Sincerely, Yves Delorme team
My package has not been delivered
My package has not been delivered. Or they say it was delivered, but no receipt was left at my house or anything else. They then said i had to pick up the package at a 'pick up' point. I checked and the package had been sent back.
I contacted Yvesdelorme support repeatedly and their answer is simply a cut and paste automatic your goods are shipped without any check of where, provision of reference number or any indication of when this will be solved. In fact, they said they had been reshipped to me and i would receive them the following week
I then chased this up when the week came and after again waiting days, they informed me that they had no idea where the package was an that in fact nothing had been sent to me.
This is a joke
I bought the product in early June. Its now end of the month!
Needless to say i have not been able to buy the present never made it for the person intended
Mistakes happen, but the way customer service dealt with this, without calling, giving any reference and simply acting as a 'robot' is inexcusable. They wasted my time where i could have found a solution elsewhere. Never again
June 29, 2021
Reply from Yves Delorme France
Hello,
We are sorry that your shopping experience with our site was not satisfactory.
As indicated by email on 15/06 your package was delivered to a pick-up point following your absence on the day of delivery.
The processing time being exceeded the package was returned to us by the pick-up point on 20/06. The ordered item being out of stock, we confirm that we have proceeded with the refund of your order today.
Thank you for your feedback.
Sincerely, Yves Delorme team
Stunning products
Stunning products, high professional assistance and perfect service, fast delivery
June 28, 2021
I loved the sheets and pillowcases
I loved the sheets and pillowcases. They are expensive but a luxury every night. They arrived quickly and were well packed. Could not have been better
June 28, 2021
No communication
I still have not received 2 of my orders and no one has contacted me back regarding this.
June 28, 2021
Reply from Yves Delorme France
Hello,
As indicated by email today we have opened a ticket with chronopost to locate your packages.
We will return to you as soon as they return.
Best regards,Yves Delorme team
I have the impression that the quality…
I have the impression that the quality was better before. About the patterns of the fantasy, I have found this season not so many elegant prints like other years.
June 28, 2021
Amazing quality
January 25, 2019
Unprompted review
Excellent site
March 23, 2018
Unprompted review
defective items
The items must be controlled for defective parts before have been shipped.
March 23, 2018
Unprompted review
Would be nice to have the website in…
Would be nice to have the website in Italian !!!
March 20, 2018
Unprompted review
Impeccable !
March 18, 2018
Unprompted review
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