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Frank's Catering Reviews 

931
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 216 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly fresh food, beautiful packaging, and exceptionally efficient delivery service that consistently arrives right on time for scheduled events. Consumers consistently highlight that the online ordering platform is extremely smooth, straightforward, and entirely hassle-free for everyone organizing corporate meetings. People also deeply appreciate the wonderful variety of menu choices available to easily accommodate various dietary requirements during large gatherings. Though some reviewers were not happy with the sandwiches, explicitly noting that the bread could occasionally feel a little dry and less fresh than expected during meals.

What people talk about most

Quality

Clients share positive opinions on quality, frequently highlighting that everything is fresh, carefully... See more

Product

Customers consistently note positive experiences with product, highlighting the fresh ingredients, generous... See more

Delivery service

Customers expressed great satisfaction with the delivery service, frequently highlighting that orders arrived... See more

Service

Consumers find service to be exceptionally positive, frequently highlighting smooth order processes, prompt... See more

Order

Users describe positive interactions with order processes, highlighting the simple online platforms and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I recently ordered from Frank's catering for the first time and I was so impressed! We hosted a Wimbledon social in our office and the finger sandwiches, scones and cake tray went down a treat. Everyt... See more

Company replied

Rated 5 out of 5 stars

Friendly customer service and very helpful! Nice to be able to speak to someone other than automated service. Can tailor to your needs and change order. Good quality food. Been using this company for... See more

Company replied

Rated 5 out of 5 stars

We recently used Frank’s Catering for in-house catering at our office, and we were very impressed with the service. The food was fresh, well-presented, and enjoyed by all of our team. The setup... See more

Company replied

Rated 5 out of 5 stars

Food great, as always! Have had to pass on details of caterers to members that attended the LA away day, everyone so far have been impressed. Boxes clearly labelled with allergen details a big hit w... See more

Company replied


Company details

  1. Caterer

About Frank's Catering

Written by the company

Frank's Catering

At Frank's Catering, we believe that every event deserves exceptional food and impeccable service. With years of experience in the catering industry, we have established ourselves as a premier catering company serving the Greater London area.

Our commitment to excellence is evident in every aspect of our service. From corporate events and weddings to private parties and special occasions, we work closely with our clients to create menus that reflect their unique tastes and preferences. Whether you're craving gourmet canapés, sumptuous sandwich platters, or delicious breakfasts, our team of talented chefs will craft mouthwatering dishes using the freshest, highest quality ingredients available.

What sets us apart is our dedication to customer satisfaction. We understand that planning an event can be stressful, which is why we strive to make the catering process as seamless and stress-free as possible. From the initial consultation to the event day itself, our experienced staff will work tirelessly to ensure that every detail is taken care of, leaving you free to enjoy your event and create lasting memories with your guests.

At Frank's Catering, we pride ourselves on our professionalism, reliability, and attention to detail. Whether you're hosting an intimate gathering or a large-scale event, you can trust us to deliver an exceptional catering experience that will exceed your expectations. Contact us today to discuss your catering needs, and let us bring our passion for food and hospitality to your next event.

0208 748 2574

orders@frankscatering.co.uk


Contact info

4.9

Excellent

TrustScore 5 out of 5

931 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(931)

214 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent services

Excellent services, quality of the products and always a fast delivery.

March 19, 2026
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Reply from Frank's Catering

Thank you so much for your review :)

Rated 5 out of 5 stars

Staff member was really friendly and…

Staff member was really friendly and helpful when I couldn’t find the place. Food and packaging was quality, and guests enjoyed the taste too!

March 18, 2026
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Reply from Frank's Catering

Thank you for your review!

Rated 5 out of 5 stars

The service from Franks was…AMAZING!

The service from Franks was exceptional. They were very accommodating when I needed to change the order. It arrived early, brought in with care and beautiful presentation of the food in really nice boxes. Would highly recommend these guys! Everyone at the conference loved the food as well.

March 20, 2026
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Reply from Frank's Catering

Thank you so much for your kind review!!

Rated 5 out of 5 stars

Great experience as always

Great experience as always. The team is friendly and professional, and the food is consistently fresh, tasty and delivered right on time. Thank you!

March 12, 2026
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Reply from Frank's Catering

:) Happy we could help!

Rated 5 out of 5 stars

First time customer

This was my first time using Frank Catering for a very important event, and I couldn’t be more pleased with the experience.

Sam and Joshua have been incredibly supportive from the very beginning, helping with food choices and logistics every step of the way. Their communication was clear, timely, and professional throughout.

On the day, the service was spot on, the food was fresh, and the presentation was excellent.

I would highly recommend them and look forward to working with them again in the future.

March 11, 2026
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Reply from Frank's Catering

Thank you for your review! It was a pleasure delivering and hopefully that's the first of many!

Rated 5 out of 5 stars

Just wanted to say a big thank you for…

Just wanted to say a big thank you for the service provided for our CPD session. The delivery was prompt, the sandwiches were tasty and really well received by everyone, and the overall service was excellent.

We really appreciate how smoothly everything was handled. Thank you once again.

March 17, 2026
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Reply from Frank's Catering

Thank you so much for your review! Looking forward to delivering again for you.

Rated 5 out of 5 stars

From ordering to delivery - hassle free!!

From ordering to delivery, everything was smooth and hassle-free. The food arrived on time, well packaged, and fresh. There was a great variety of options to choose from. We also had an allergen request, which was handled very well.... thank you!

March 16, 2026
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Reply from Frank's Catering

Thank you Bernadette! Always a pleasure delivering for you!

Rated 5 out of 5 stars

Food was of a great standard

Food was of a great standard. Large variety to choose from and delivery was on time.

March 3, 2026
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Reply from Frank's Catering

We really appreciate the review

Rated 5 out of 5 stars

Another great experience with Frank's…

Another great experience with Frank's Catering. Timely communication when placing the order, delivery in very good time and the food was delicious. Thank you

March 5, 2026
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Reply from Frank's Catering

Thank you for your continued business!

Rated 5 out of 5 stars

Franks Catering - A company that loves food and people

I’ve been dealing with Josh, and every time I ask for platter recommendations he responds quickly. The options he’s suggested so far have gone down really well, with hardly any waste. The person who delivers the food is always polite too — even under pressure, he’s happy to bring the box straight into the staff canteen area.
The website is easy to navigate, the platter choices are excellent, and I really appreciate the thoughtful options for more discerning palates. Overall, it’s excellent service from a company that clearly loves food and understands people.

March 5, 2026
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Reply from Frank's Catering

Thank you so much Cathy! We will pass on your review to Josh!

Rated 5 out of 5 stars

Food fabulous

Food fabulous, delivery on time - what more can you ask for

March 4, 2026
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Reply from Frank's Catering

We are delighted we met expectations :)

Rated 4 out of 5 stars

Very professional service and attitude

You came across as very professional in providing us with the service, was particularly impressed with keeping us updated with the delivery status.
The product was of good quality as well however the price was slightly higher than the market rate, the delivery charge was bit on the higher side too.

February 24, 2026
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Reply from Frank's Catering

Thank you for your review Indrani!

Rated 5 out of 5 stars

Will hire again

Ordered lunch for business meeting. Good coms, food was fresh, delivered on time.

March 2, 2026
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Reply from Frank's Catering

Thank you so much for your review! We really appreciate it.

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