Frankton's Reviews 217

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their excellent quality, often noting the sturdy materials and high standard of workmanship. Many people also highlight the reasonable pricing and speedy, well-packaged delivery as key positives. The service provided is frequently described as excellent, with consumers appreciating the helpfulness and efficiency of the company. However, some customers also noted issues with delivery, including delays, a lack of communication regarding tracking information, or receiving incomplete orders. In some instances, products arrived damaged, though the company was generally responsive in arranging replacements.

What people talk about most

Product

Users describe positive interactions with the product. Customers are pleased with the quality, noting items... See more

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers praise the fast and... See more

Quality

Customers had positive experiences with quality. Many reviewers praise the high quality and craftsmanship of... See more

Price

Reviewers mention positive feedback about price. Customers consistently praise the reasonable and good... See more

Service

Consumers find service to be positive. Many reviewers praise the excellent and speedy service, noting quick... See more

Based on these reviews

Rated 5 out of 5 stars

Lovely quality obelisk for garden, just as described. Home for my sweet peas. Really sturdy and easy to assemble and 2 person job. Great price snd very quick delivery. Wouldn't hesitate to recommend.

Rated 5 out of 5 stars

I wasn’t quite sure what to expect when I ordered the plant stand, but I was pleasantly surprised by the quality and craftsmanship. The materials feel sturdy, and the workmanship is clearly of a high... See more

Rated 5 out of 5 stars

Bought a steel garden arch. Not like the ones you get at a garden centre that are basically made from the cheapest, thinnest sheet metal they think they can get away with, which are really e... See more

Rated 5 out of 5 stars

I received a faulty product - which hadn’t been picked up before dispatch. Franktons could not have been more apologetic or helpful. An example of brilliant customer service.


Company details

  1. Garden Center

Written by the company

Greener Garden Products At a Glance At Frankton's, we have simple aim: to show gardeners that greener products needn't compromise price and function. To do this, we searched through hundreds of products that gardeners need, then we tested them against our own Sustainability Labels. Only the best join the Frankton's family, meaning you can shop with peace of mind.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

217 reviews

5-star
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1-star

Replied to 75% of negative reviews

Typically replies within 2 weeks

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Rated 1 out of 5 stars

Order Number 233319

I placed this order almost 2 weeks ago and still have not received any confirmation for a delivery date. Ive tried email, calling and leaving messages to avail. How hard is it to reply to an email. If you can't be bothered to let me know just give me my money back. This is my mother's main Christmas present and at this rate she's getting Sweet F A. By far the worst company ive had to deal with this Christmas, I warn you to not order online with this company.

November 22, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service , as I could not be in to receive delivery they ensured my obelisk was delivered to my safe place. Also the quality of the item and speed of delivery was top rate.

November 7, 2025
Rated 5 out of 5 stars

A brilliant product!

Th whole process of ordering, delivery & customer service was great. The product is very strong & the spikes to put in the ground were exceptional . A brilliant product.

September 10, 2025
Rated 1 out of 5 stars

Scam website

Ordered and paid for a hot bin and had the confirmation email but nothing for two weeks. Franktons don’t return emails and their message service is full. I think this is a scam website

August 20, 2025
Unprompted review
Frankton's logo

Reply from Frankton's

Hello Claire,

We’re very sorry to read your review and want to assure you that we are absolutely not a scam – we’re a small but very busy family business that works hard every day to look after our customers.

Having looked into your order, it seems there was an oversight in our processing which meant your HOTBIN didn’t progress as smoothly as it should have. We understand this must have been very frustrating and a full phone message system didn't help. We’re glad that Bernie from our customer service team has been able to step in and put things right. Your HOTBIN is now on its way to you this week.

We never want situations like this to arise, and we’re always working on improving our systems to make sure they don’t. Thank you for bringing it to our attention – honest feedback helps us to keep getting better.

Best wishes,
The Frankton's Team

Rated 5 out of 5 stars

All round great experience

Bought a steel garden arch. Not like the ones you get at a garden centre that are basically made from the cheapest, thinnest sheet metal they think they can get away with, which are really expensive as well.

This one is made from proper, solid steel flat bar and properly welded and made at a proper forge.

I went for the unpainted finish that will soon have a lovely rusty hue to it.

Looks really good. Well made. Weighty. Very reasonably priced. Speedy free delivery.
Will definitely be using this company again and have already recommended to friends.

August 15, 2025
Rated 5 out of 5 stars

Plant Stand

I wasn’t quite sure what to expect when I ordered the plant stand, but I was pleasantly surprised by the quality and craftsmanship. The materials feel sturdy, and the workmanship is clearly of a high standard — it looks even better in person than in the pictures. It was well packaged, arrived in great condition, and adds a lovely touch to my space. Very happy with this purchase!

July 3, 2025

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