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Review summary

Created with AI, based on recent reviews

Evaluating 82 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast international delivery service and the exceptionally soft fabric quality of the shirts and hoodies. Consumers also appreciate the remarkably helpful customer support team and the unique, fun designs that consistently bring many compliments. However, some people mentioned frustrating issues with sizing consistency and poor quality fabric that can shrink after washing. A few reviewers also experienced significant difficulties reaching customer support or received incorrect orders that did not match expectations. Some buyers additionally noted that certain prints looked cheap or faded quickly over time.

What people talk about most

Product

Customers expressed great satisfaction with the product quality and design, highlighting the soft and... See more

Quality

Consumers find quality to be positive, highlighting durable fabrics and comfortable fits. Many reviewers... See more

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising quick shipping times and prompt... See more

Order

Clients share ambiguous opinions on order, with many reviewers praising the fast shipping, easy process, and... See more

Customer service

Customers consistently note positive experiences with customer service, praising fast communication, quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

100 % correct purchase. Item arrived as described. As there was a small delay caused by transport company Frased customer service jumped in directly. I got a fast solution. Thanks to Helena who direc... See more

Rated 5 out of 5 stars

I orderered a t-shirt from Frased which I was really excited for! However, when it said it had been received, Australian Post had managed to deliver it to the wrong address. Without knowing where it a... See more

Rated 5 out of 5 stars

Absolutely brilliant customer service! I accidentally ordered the wrong size - didn’t realise until it arrived. They were so understanding & made a re-order so easy! Great designs, great quality - wil... See more

Rated 5 out of 5 stars

I bought two T-shirts from Frased – a navy blue one with a white print in size Medium, and a white one with a green print in size Large. I’m very happy with both. The quality of the fabric and th... See more


4.4

Excellent

TrustScore 4.5 out of 5

98 reviews

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4.4

All reviews

(98)

90 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Poor Quality

The tshirt quality itself is not very good. Shrunk after one was and was kind of piling. The phrases are great and funny. Also fades after one wash a little.

November 20, 2025
Unprompted review
Rated 5 out of 5 stars

I ordered 2 T-shirts for myself and one…

I ordered 2 T-shirts for myself and one for my girlfriend. I think the price and quality are good. Delivery also only took 5 days. I don't understand why people write such reviews here
I'll definitely be back for more fun items💪🏻

November 17, 2025
Unprompted review
Rated 1 out of 5 stars

Nonexistent Customer Service

Nonexistent Customer Service - Placed my order and within minutes realized I'd never wear the item I ordered and asked for a quick cancelation instead of going through back and forth shipping for the return. Never received a response to my first email that I sent to the website listed info@frased

Once I actually received my item that I didn't want (I didn't even open up the shipping packaging because I planned on taking it straight back to the post office), I was horrified to see that the return process is facilitated through the same info@frased email address that was already ghosting my cancellation request...

This is a strong warning to anyone purchasing from this seller that you will, in my experience, receive zero customer service regardless of your issue. I truly can't get them to respond with the return information after multiple emails and have screenshots for anyone who would like to see my experience.

Nick Noe - Buffalo, NY

November 11, 2025
Unprompted review
Rated 1 out of 5 stars

Warning

Warning! I received a damaged garment, and when I tried to contact the company to return it, I couldn’t get in touch with them. Very unprofessional. Do not order from here.

October 31, 2025
Unprompted review
Rated 1 out of 5 stars

Do not order anything from these guys

Do not order anything from these guys. I will almost be a month before I’ll hear another update about shipping. They do not know how to run a business and do not respect you as a customer. Even if you wanted a refund, they will take your money and ghost you.

September 6, 2025
Unprompted review
Show reviews in all languages. (98 reviews)

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