Booking was ok but it was not an unusual experience. I can describe it at an ordinary doing. The price were ok but sometimes not understandable high prices for a few days.
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
it was quite easy booking the fklights but each passenger req. indiv luggage booking no copy possible
Company replied
Cabin was not well maintained and clean, old looking. Seats are not comfortable and leg space is too small. Food and drinks are very bad, not many choices and overpriced, flight was good but not much... See more
Company replied
Next flight to Antalya and I preferd Freebird, because last winter it was very good flight and very good service. Price and quality is good! Till the next flight Freebird🫶
Company replied
Company details
About Freebird Airlines
Written by the company
25 Years in the Skies
We proudly celebrate 25 Years in the Skies. Our journey began with our first commercial flight from Istanbul to Lyon on 5 April 2001. What started with a fleet of three MD-83 aircraft has grown into an international operation supported by the strong aviation heritage of Gözen Holding.
Over the past 25 years, we have continued to grow, renew our fleet and connect passengers with popular holiday destinations. Our colourful aircraft tails have become a reflection of the diversity of our passengers, our colleagues and the destinations we serve.
Your Shortcut to Sunshine 🧡
Freebird Airlines, a member of Gözen Holding, is an international leisure airline based in Türkiye. Together with its Malta-based sister airline, Freebird Airlines Europe, it operates scheduled and charter flights to popular holiday destinations, primarily across Europe.
Freebird Airlines was established in 2000 and operated its first commercial flight on 5 April 2001. Today, Freebird Airlines and Freebird Airlines Europe operate direct flights to more than 170 destinations with a combined fleet of 14 Airbus A320 aircraft. Freebird Airlines’ main base is Antalya Airport.
As a member of Gözen Holding, Freebird Airlines benefits from more than 45 years of experience in the aviation industry. Gözen Holding provides services across several areas of aviation, including airline representation, fuel supply, supervision, brokerage, safety and training.
Freebird Airlines is committed to creating sustainable value for its passengers, employees and stakeholders through its operational expertise, technology and employment infrastructure. In 2002, Freebird became the first airline in Türkiye to receive the ISO 9001:2000 certification from TÜV Rheinland. In July 2006, it became the first charter airline in Türkiye to obtain IOSA registration under the IATA Operational Safety Audit programme.
Freebird Airlines Europe
Freebird Airlines Europe commenced operations on 20 February 2019 after receiving its Air Operator Certificate from the Malta Civil Aviation Directorate. Based in Malta, the airline operates in accordance with European Union Aviation Safety Agency standards and Maltese aviation regulations.
![Freebird Airlines on Instagram](https://cdn.trustpilot.net/consumersite-businessunitimages/54ef07940000ff00057daf85/profile-description/nstagram-icon.png"){kind=icon}
Contact info
To Feel Free
3.6
Average
2K reviews
Asks customers to review
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Reply from Freebird Airlines
Dear Passenger,
Thank you for your feedback!
We're glad you found the booking process and departure airport convenient. Hope to welcome you on board again soon!
Best regards
Everything was simply and fast.
March 29, 2025
Reply from Freebird Airlines
Dear Passenger,
Thank you for sharing your experience.
We’re happy to know everything went efficiently.
Best regards
Easy guidance during booking
Easy guidance during booking. Ticket price could be cheaper due to this not 5 stars.
March 20, 2025
Reply from Freebird Airlines
Dear Passenger,
Thank you for your kind words!
We're happy the booking process was smooth for you. We continuously work on offering the best value and hope to exceed your expectations next time!
Best regards
Good custom service; refund takee too long
Custom service contacted by WhatsApp is good. However for some reason my reservation was not in the system although I ordered and paid. It (refund) takes way too long (!) to have my money back. In the 21st Century that must be handled with a maximum of 2 hours !!!
March 20, 2025
Reply from Freebird Airlines
Dear Passenger,
Thank you for your review.
We're glad to hear that our Service Center team was able to assist you with your issue.
Best regards.
Lack of leg space
I have long legs and so inevitably. I have a problem, but I can cope on EasyJet.Ryan Air etc the leg room was so poor that I could not get in to my middle seat. So I swapped with the person on the aisle seat and had to sit with my legs stuck out in the aisle.
March 12, 2025
Unprompted review
Reply from Freebird Airlines
Dear Passenger,
Thank you for sharing your experience.
We understand that legroom is essential for a comfortable journey. To improve your travel experience, we encourage you to share any concerns in real time with our team.
You can reach us 24/7 through the communication channels available at freebirdairlines.com/contact.
Your feedback is invaluable and we appreciate the opportunity to enhance our services.
Easy and transparent booking
March 19, 2025
Reply from Freebird Airlines
Dear Passenger,
Thank you for your positive feedback.
It means a lot to us that the booking process met your expectations. We aim to keep things smooth from start to finish.
Best regards,
Reply from Freebird Airlines
Lieber Passagier,
wir freuen uns über Ihr Feedback!
Buchen leicht gemacht, damit Sie sich auf Ihre Reise konzentrieren können. ✈️
Mit freundlichen Grüßen
My first experience with Freebird
It was my first time reserving with Freebird Airlines. I am a well-travelled person, but compared with other airlines, the reservation process was smooth and perfect! Very rarely one can encounter such a straightforward and pleasant process!
March 11, 2025
Would not recommend, no customer services
On collecting our luggage my case was damaged beyond re-use. Not only did my case have a TSA approved lock that was broken beyond repair (Freebird say - Loss or Damage to wheels, feet, handles, locks and pull straps or security straps.) I have dents, scrapes and a hole in one of the dents (Freebird say Wear and Tear such as minor cuts, scratches, scuffs, dents and marks.) We are unable to speak to anyone, no customer service. I keep being told this is wear and tear and that my case is still usable .... with a hole and no lock.
We did follow process and reported to the lost and found department. After numerous emails (as unable to speak to anyone) showing damage, we were told this was acceptable wear and tear HOLE IN CASE AND BROKEN ZIP/LOCK my suitcase was absolutely battered scuffs and dents pushed out but unable to RE USE DUE TO HOLE AND ZIP/BROKEN LOCK.
My review was not investigated prior to response by Freebird Airlines as they would have known we reported this, just an automated standard response no care for passengers or belongings. PLEASE do the right thing and look into this.
February 27, 2025
Unprompted review
Reply from Freebird Airlines
Dear Passenger,
Thank you for your review.
At Freebird Airlines, we understand how important it is for our passengers to receive their belongings in good condition.
Please be informed that all baggage-related claims, including damage assessments, are handled by our dedicated team via lostfound@freebirdairlines.com.
We encourage you to submit your claim through this channel, where our responsible department will carefully review your case.
Best regards.
Being on time
Everything was always on time, including the time where we give our baggages or the flight taking off in general.
March 7, 2025
Reply from Freebird Airlines
Dear Passenger,
Thank you for your thoughtful review!
Ensuring our passengers have a great flight experience is our commitment. ✈️
Easy booking progress and immediate response on questions
The booking progress is easy and
İ got an immediate response to my questions
February 23, 2025
Reply from Freebird Airlines
Dear Passenger,
We appreciate you taking the time to share your positive experience. We're glad you found the booking process smooth and convenient.
Best regards.
It was a good fly and the Stewardess…
It was a good fly and the Stewardess are very friendly.
March 1, 2025
Reply from Freebird Airlines
Dear Passenger,
Thank you for providing your experience with us.
We are dedicated to to consistently delivering exceptional experiences to our passengers.
Best regards.
Reply from Freebird Airlines
Dear Passenger,
Ensuring our passengers have a great flight experience is our commitment.
Thank you for your thoughtful review! ✈️
Freebird Airlines do not care for your safety
Freebird Airlines do not care for your safety, or for any add ons that you purchase. More than happy to charge you €25 for seat reservations in emergency exit row only to allow passengers a free for all once in the sky.
Contacted them to complain as an elderly lady unfortunately with very reduced mobility (aided by passenger to take seat and cabin crew to use toilet) was allowed to occupy a emergency exit seat in clear violation of their conditions of travel and the law. Their response was that they were complying by allocating people to vacant rows pre takeoff which was untrue as this wasn’t done pre flight, cabin crew didn’t allocate people, they just moved and allowed someone incapable of using the emergency door to sit there. Suggest you choose an airline that cares about your safety rather than Freebird Airlines!!
February 19, 2025
Unprompted review
Reply from Freebird Airlines
Dear Passenger,
Thank you for your review.
We have determined that you've already submitted a complaint and received a response. We encourage you to continue the conversation with our Service Center team, who will be happy to assist you further.
We truly hope to welcome you on board with Freebird Airlines in the future and provide you with a more enjoyable and satisfying experience.
Best regards.
Easy to book
It was very easy to Book. The flight was not too expensive for 3 people.
February 22, 2025
Reply from Freebird Airlines
Dear Passenger,
Thank you for taking the time to share your review.
We're delighted to hear that your booking process was easy and smooth. ✈️
Boarding pass re-issued by changing seats
We are a family of 4 , flying with freebird airlines on 21st Feb 2025 towards Antalya,turkey. We had completed checkin online with seat numbers next to each other for all 4 of us .. but during boarding they have re issued the boarding pass with different seats where we can't sit with each other for 4 hours .. quoting technical issues/problem. The journey before started is already very unpleasant.
February 21, 2025
Unprompted review
Reply from Freebird Airlines
Dear Passenger,
Thank you for sharing your experience with us.
We completely understand how important it is for families to sit together and we have already taken the necessary steps to prevent such an issue from happening again for your return flight.
Additionally, we’ve sent you an email to get in touch and further assist you with your upcoming journey.
Wishing you a pleasant return flight ✈️
Reply from Freebird Airlines
Dear Passenger, thank you for your review. We appreciate your positive feedback. We hope to have you on board for your next flight with us ✈️
Reply from Freebird Airlines
Dear Passenger, thank you for providing your experience with us. We are dedicated to to consistently delivering exceptional experiences to our passengers. ✈️
Great and fast support!
February 11, 2025
Reply from Freebird Airlines
Dear Passenger, we know that communication is paramount, and we’re glad to have met your expectations with great and fast support. Thank you for your kind words! ✈️
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