Device was delivered; did take nearly two weeks to arrive despite being marked as dispatched soon after purchase. It is apparent postage was booked but the item wasn’t sent for another week. Communi... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Only problem i faced when i tried connecting with customers services on multiple occasions , had no reply but I found number on Google and I tried that spoke to lady and she promised she will phon... See more
The card reader arrived in good time. Packaging was excellent. Fantastic deal price wise too. Setting it up was a challenge. It took me (with the help of a family member) 1/12 hours to work out how... See more
All was fine except except delivery took a little longer than expected.
Company details
Written by the company
Leading provider in retail card machines for SME's in the UK. We believe in no contracts, straight talking one off cost and let your business accept payments.
Contact info
5300 Lakeside, SK8 3GP, Cheadle, United Kingdom
- 0161 341 2244
- hello@freecardmachine.co.uk
- freecardmachine.co.uk
2.8
Average
293 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Wow absolutely an amazing price and got…
Wow absolutely an amazing price and got delivered in 2 days ,would definitely recommend as some sum up machine where very expensive.
February 13, 2026
Totally Rubbish
Totally Rubbish - after two weeks of waiting for an order...."Your order has been cancelled!"
January 29, 2026
1 star Becaauseee ORDERED CARD READER…
1 star Becaauseee ORDERED CARD READER TWO WEEKS AGO NO DELIVERY NO REPLIES SCAM!
February 1, 2026
Unprompted review
The card reader arrived in good time
The card reader arrived in good time. Packaging was excellent. Fantastic deal price wise too.
Setting it up was a challenge. It took me (with the help of a family member) 1/12 hours to work out how to set up my account!
That said, we managed and it works fine now.
January 13, 2026
I’m still waiting for my order
I’m still waiting for my order. And no one can answer a email
January 14, 2026
Nothing Delivered
I ordered 4 card readers on the 2nd. Was advised 2 to 3 working days for delivery. I have had no response to my emails or queries and no card readers have arrived it is now 20th. My concern now is that the sale was a scam and the community group that these were purchased for have lost valuable funds. Not happy to say the least.
January 5, 2026
Nice and fathfull
December 23, 2025
Very efficient and great service
December 16, 2025
faulty and not useable …
Item faulty and not useable despite several attempts and chat calls.Sent e mail at weekend for details to return it and no response so far.Not happy with item and terrible service from supplier!.DISGUSTED.
November 18, 2025
A prompt service which after some…
A prompt service which after some research resulted in our organisation purchasing a Sum-Up machine suitable for our purposes. The product is excelllent.
November 14, 2025
the machine was dispatched but one week…
the machine was dispatched but one week later has not been delivered (the web site said 2 to 3 days working day delivery). We also have no tracking number to check on the PO website for progress on delivery. Also unfortunately emails have not been responded to when we've enquired as to where the package might be
November 6, 2025
So very easy to set up and pair to my…
So very easy to set up and pair to my iPhone, something I was worried about being a non techie. Easy to use live in front of customer. Prompt payouts …. this is the way forward to portable payments for small independent home crafters selling their products.
October 13, 2025
IF YOU DON'T TRY you will never know…
Only problem i faced when i tried connecting with customers services on multiple occasions , had no reply but I found number on Google and I tried that spoke to lady and she promised she will phone back and she did and even provided me with tracking number , also delivery was on time.
It takes 3 working days to reach payments to retailer so your order will be processed after they receive payment.
So even when it says deliver within 2 to 3 working days it doesn't start until clear payment.
So every order will take over week to come by post.
Over all good experience and probably will shop again here
October 7, 2025
Order on25th September as to date we…
Order on25th September as to date we still not received
Sent enquiry twice and never responded
September 25, 2025
Very poor.
I paid for the card machine on 21st September, it’s now 29th September & still I haven’t received the card machine.
I received an email to say it had been posted but there was no tracking number as promised ? Today I received a Sum up card which I didn’t order, it came from Poland ?
The Freecard machine.co.uk information says they’re based in Manchester so why have I received a card from Poland. I’ve sent two emails enquiring where my card reader is & have heard nothing back.
I definitely wouldn’t recommend this company to anyone.
September 22, 2025
It didn’t arrive
It didn’t arrive, sent 6emails telling your company it haven’t arrived, still waiting for refund or replacement, would not recommend your company.
September 4, 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.