Freedom24 by Freedom Finance Europe Reviews 1,275

TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 110 reviews, reviewers had a great experience with this company. Customers are really happy with the platform, finding it user-friendly and easy to navigate, even for beginners. Many appreciate the integrated tools and educational resources, which make investing straightforward and accessible. The overall service is frequently described as excellent, with people highlighting the efficiency and smooth processes, especially for transactions like buying bonds. However, some people were dissatisfied with the payment process, experiencing delays and difficulties with transfers. While many reviewers praised the customer support for being quick, helpful, and professional, some found it to be slow, unhelpful, or providing generic responses. A few customers also noted that the website could be clunky or confusing at times, with some features being difficult to locate or understand.

What people talk about most

User experience

Users describe positive interactions with user experience, often highlighting the app's clean, simple, and... See more

Customer service

Clients share ambiguous opinions on customer service. Many reviewers praise the support, highlighting agents... See more

Website

Customers had ambiguous experiences with the website. While many reviewers found the platform easy to use,... See more

Service

Customers consistently note ambiguous experiences with service. While some reviewers praise the fast,... See more

Payment

Reviewers mention negative feedback about payment. Many customers report significant issues with money... See more

Reviews shaping this summary

Rated 4 out of 5 stars

It’s a bit hard to understand the data that is displayed in the portfolio tab. The cash table that shows how much cash you have in Eur and USD, how much you can invest and take out - i don't understan... See more

Company replied

Rated 4 out of 5 stars

Your portal is easy to use and information is displayed clearly. It is far easier to invest than any Italian bank that I use, so I rely more and more on Freedom24 also it is cheaper to compare with my... See more

Company replied

Rated 4 out of 5 stars

Very good platform and overall experience!!!The only thing I hope to be able to do in the future is to buy part of an etf!!!

Company replied

Rated 5 out of 5 stars

Nice EU broker with some unique features. Wide range of stocks, options and bonds in small lots. Low and transparent trading fees. Local office in Sofia and support in Bulgarian language is also an ad... See more

Company replied


Company details

  1. Investment Company
  2. Finance Broker
  3. Financial Institution
  4. Investment Service
  5. Non-Bank Financial Service
  6. Stock Broker

About Freedom24 by Freedom Finance Europe

Written by the company

What is Freedom Finance Europe?

We are an international online stockbroker Freedom Finance Europe Ltd, known under the Freedom24 brand. We provide clients from the European Union with everything they need for successful investments — direct access to the world's largest stock exchanges, professional securities analytics, convenient trading applications and responsive customer support in your language.


European part of global business

Freedom Finance Europe is a subsidiary of the international investment group Freedom Holding Corp headquartered in Kazakhstan and USA. The holding's shares are traded on the Nasdaq stock exchange, and its activities are regulated by the US Securities and Exchange Commission (SEC).


Around the Globe

Official representative offices and agents of the company are located in Germany, Netherlands, Belgium, Austria, Italy, France, Spain, Greece, Poland, Bulgaria and Cyprus. We are trusted by hundreds of thousands of clients from EU countries and beyond, who make daily transactions with securities.


Contact info

4.1

Great

TrustScore 4 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

After a phone call

After a phone call, I was extremely well served (by Mr. Haritos) to a number of my questions, in a call that lasted 20 minutes! Best of all, they also take suggestions to get better.

February 24, 2025
Unprompted review
Freedom24 by Freedom Finance Europe logo

Reply from Freedom24 by Freedom Finance Europe

Dear customer,

Thank you very much for your review.
Our core value is to provide our clients with the best possible services.
We remain at your disposal for anything you might need.

Your Freedom24 team.

Rated 5 out of 5 stars

the best way to invest with low…

the best way to invest with low supplies at a secure company.

February 24, 2025
Unprompted review
Freedom24 by Freedom Finance Europe logo

Reply from Freedom24 by Freedom Finance Europe

Dear customer,

Thank you very much for your review.
Our core value is to provide our clients with the best possible services.
We remain at your disposal for anything you might need.

Your Freedom24 team.

Rated 5 out of 5 stars

Very friendly environment and also this…

Very friendly environment and also this platform provides useful investment recommendations and a variety of products but on the other had some fees are not good . Also the costomer service very good!

February 23, 2025
Unprompted review
Freedom24 by Freedom Finance Europe logo

Reply from Freedom24 by Freedom Finance Europe

Dear customer,

Thank you very much for your review.
Our core value is to provide our clients with the best possible services.
We remain at your disposal for anything you might need.

Your Freedom24 team.

Rated 3 out of 5 stars

Kågévést

Really not sure how i can get my quids back from this institution

Been reaching out to them and still i'm yet to get any correspondence which indicates some cashflow problems

Do business with them at your own risk

if you do value some peace of mind saw the alts in opinion/title from other remarks on TP. a game changer

January 8, 2025
Unprompted review
Freedom24 by Freedom Finance Europe logo

Reply from Freedom24 by Freedom Finance Europe

Dear customer,

We understand your frustration with the lack of communication regarding your funds. We strive to provide excellent customer service and are committed to resolving any issues promptly. We appreciate you bringing this to our attention and will investigate the matter further. We value your feedback and will use it to improve our communication processes.

Please note that during working hours we reply within 20mins via tickets.

Best regards,
Freedom24 team

Rated 5 out of 5 stars

Great investment platform

Great investment platform, the interface is easy and the support was always there when i needed it. It adheres to the EU regulations which makes it the safest option for me.

February 20, 2025
Unprompted review
Freedom24 by Freedom Finance Europe logo

Reply from Freedom24 by Freedom Finance Europe

Dear customer,

Thank you very much for your review.
Our core value is to provide our clients with the best possible services.
We remain at your disposal for anything you might need.

Your Freedom24 team.

Rated 5 out of 5 stars

Good portal for inversting

Good portal for inversting - powerfull, but easy to use.

February 20, 2025
Unprompted review
Freedom24 by Freedom Finance Europe logo

Reply from Freedom24 by Freedom Finance Europe

Dear customer,

Thank you very much for your review.
Our core value is to provide our clients with the best possible services.
We remain at your disposal for anything you might need.

Your Freedom24 team.

Rated 1 out of 5 stars

Very Bad Customer Service

Very Bad Customer Service
I was trying to withdraw money and I couldn't so they told me to deposit 1 euro so I did and when I try to withdraw again nothing... The customer service reply like you are bothering them. After days and im still trying to take my money back...

February 19, 2025
Unprompted review
Freedom24 by Freedom Finance Europe logo

Reply from Freedom24 by Freedom Finance Europe

Dear customer,

We understand your frustration with the recent experience withdrawing your funds. We strive to provide excellent customer service and are disappointed to hear that your interaction did not meet your expectations. We appreciate you bringing this to our attention and will use your feedback to improve our processes.

We remain at your disposal for anything you might need.

Your Freedom24 team.

Rated 2 out of 5 stars

Not all US ETFs avaible in EU

Some of American ETFs which should be avaible in EU are not, you will find it out when you want to by it after you transfer the money to freedom and lost some on fee. No information before you try to by. The fees are pretty high and the mobile app is hard to use.

December 15, 2024
Unprompted review
Freedom24 by Freedom Finance Europe logo

Reply from Freedom24 by Freedom Finance Europe

Dear customer,

Unfortunately, access to US ETFs is blocked due to EU regulation. But we can offer you some European alternatives.

We remain at your disposal for anything you might need.

Your Freedom24 team.

Rated 1 out of 5 stars

Take profit and stop loss order don't work

Sunday morning prices went to negative. For 3 days now asian and european prices don't update. I hit take profit price and nothing sold. I am waiting 4 hours to manage this with technical support but still nothing. Eventually tp price didnt executed. Poor customer service. No help at all.

New update.
During fiat exchange especially euro to honk kong dollar i suffer twice up to 20 euros lost due to different exchange prices.

February 19, 2025
Unprompted review
Freedom24 by Freedom Finance Europe logo

Reply from Freedom24 by Freedom Finance Europe

Dear costumer,

We understand your frustration with the recent pricing issues and the delay in technical support. We are actively working to resolve these problems and appreciate your patience as we do so. We value your feedback and will use it to improve our services.

Best regards,
Freedom24 team

Rated 5 out of 5 stars

Top and safe platform for investments

Top and safe platform for investments. Excellent job…

February 15, 2025
Unprompted review
Freedom24 by Freedom Finance Europe logo

Reply from Freedom24 by Freedom Finance Europe

Dear customer,

Thank you very much for your review.
Our core value is to provide our clients with the best possible services.

We remain at your disposal for anything you might need.

Your Freedom24 team.

Rated 3 out of 5 stars

I placed a sell order at a specific…

I placed a sell order at a specific price, the option hit that price, yet it was never executed. After two weeks of silence, their response was Yes, it should have sold, but not our fault, no compensation. Absolute scam tactics.
Stay away from these fraudsters. If you value reliability and fast payouts, PWGexe is the only smart choice. They execute flawlessly and process payouts without hassle.

February 18, 2025
Unprompted review
Freedom24 by Freedom Finance Europe logo

Reply from Freedom24 by Freedom Finance Europe

Dear customer,

We understand your frustration with the recent experience. We strive to provide a reliable and efficient trading platform, and we are disappointed to hear that your order was not executed as expected. We appreciate you bringing this to our attention and will investigate this matter further.

Best regards,
Freedom24 team

Rated 5 out of 5 stars

THE MOST RELIABLE

it is perhaps the most reliable platform with natural presense in many countries and belongs to the freedom holdings company!!

June 30, 2024
Unprompted review
Freedom24 by Freedom Finance Europe logo

Reply from Freedom24 by Freedom Finance Europe

Dear customer,

Thank you very much for your review.
Our core value is to provide our clients with the best possible services.

We remain at your disposal for anything you might need.

Your Freedom24 team.

Rated 5 out of 5 stars

Easy to use

Easy to use. Great support team and user friendly interface.

January 8, 2025
Unprompted review
Freedom24 by Freedom Finance Europe logo

Reply from Freedom24 by Freedom Finance Europe

Dear customer,

Thank you very much for your review.
Our core value is to provide our clients with the best possible services.

We remain at your disposal for anything you might need.

Your Freedom24 team.

Rated 5 out of 5 stars

First look to Freedom24

Still new to freedom24. Registration, transfers to an investment account, currency conversion, purchase of shares are simple and understandable. High trust of funds, individual companies, even for non-professional investors. Plus, everything is available in your native language.

February 10, 2025
Unprompted review
Freedom24 by Freedom Finance Europe logo

Reply from Freedom24 by Freedom Finance Europe

Dear customer,

Thank you very much for your review.
Our core value is to provide our clients with the best possible services.
We remain at your disposal for anything you might need.

Your Freedom24 team.

Rated 5 out of 5 stars

Trade problems

Very good support for a trading problem - and in my case in German!

February 17, 2025
Unprompted review
Freedom24 by Freedom Finance Europe logo

Reply from Freedom24 by Freedom Finance Europe

Dear customer,

Thank you very much for your review.
Our core value is to provide our clients with the best possible services.
We remain at your disposal for anything you might need.

Your Freedom24 team.

Rated 5 out of 5 stars

Easy management

Easy management
360 view of the market
Safety

February 18, 2025
Unprompted review
Freedom24 by Freedom Finance Europe logo

Reply from Freedom24 by Freedom Finance Europe

Dear customer,

Thank you very much for your review.
Our core value is to provide our clients with the best possible services.

We remain at your disposal for anything you might need.

Your Freedom24 team.

Rated 5 out of 5 stars

Great app easyy and profitable

February 18, 2025
Unprompted review
Freedom24 by Freedom Finance Europe logo

Reply from Freedom24 by Freedom Finance Europe

Dear customer,

Thank you very much for your review.
Our core value is to provide our clients with the best possible services.
We remain at your disposal for anything you might need.

Your Freedom24 team.

Rated 5 out of 5 stars

Everything is work corectly

February 18, 2025
Unprompted review
Freedom24 by Freedom Finance Europe logo

Reply from Freedom24 by Freedom Finance Europe

Dear customer,

Thank you very much for your review.
Our core value is to provide our clients with the best possible services.
We remain at your disposal for anything you might need.

Your Freedom24 team.

Rated 5 out of 5 stars

Great Platform for ETFs and IPOs!

I've had a great experience with Freedom 24! The platform offers a wide selection of ETFs, making it easy to diversify my portfolio. One of the standout features is the access to IPOs, which isn’t something many brokers provide. The interface is user-friendly, and everything runs smoothly. Highly recommend for investors looking for solid opportunities!

February 18, 2025
Unprompted review
Freedom24 by Freedom Finance Europe logo

Reply from Freedom24 by Freedom Finance Europe

Dear customer,

Thank you very much for your review.
Our core value is to provide our clients with the best possible services.

We remain at your disposal for anything you might need.

Your Freedom24 team.

Rated 4 out of 5 stars

safe platform!!!

very good and certainly a platform with direct AND telephone service.
the only objective thing I have to note in the negatives are the high fees both in withdrawals (7 euros is a lot to withdraw a small amount) and in the investment fee. if I may, I would advise that it be a percentage of a percent and not a fixed one.

February 18, 2025
Unprompted review
Freedom24 by Freedom Finance Europe logo

Reply from Freedom24 by Freedom Finance Europe

Dear customer,

Thank you very much for your review.
Our core value is to provide our clients with the best possible services.

We remain at your disposal for anything you might need.

Your Freedom24 team.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look