CHARLIE…. He was really helpful I’ve never book a holiday before, my daughter always does it but he was very patient and explained everything simply im (78). We kept missing each other on returned cal... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Amazing experience from first contact. Nothing too much trouble, I was booking on behalf of 3 couples so a few amendments were made. I never felt rushed or pressured in to making any decisions. Vi... See more
Company replied
staff listened to what we wanted for our holiday and they met our every request and gave us even more ideas and better solutions for our needs. The result is we have an absolute dream holiday booked a... See more
Company replied
This is not the first time i have used Freedom Destinations to book holidays. They are experts on where you want to go and what there is of interest to see. Mostly they are exceptional on how to mak... See more
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Company details
Written by the company
Freedom Destinations is one of the UK's largest independent travel companies, with over 25 years of experience creating tailor made long haul holidays to destinations including Australia, New Zealand, Africa, Asia, the USA and Canada. Throughout the planning process, you will have have a dedicated Travel Consultant, and each of our consultants have first-hand experience of the destinations they sell. Your Freedom Destinations holiday is fully ABTA and ATOL protected. Our ATOL number is 6299 and our ABTA number is W5359.
Contact info
18 Mead Business Centre, SG13 7BJ, Hertford, United Kingdom
- 0333 003 8043
- freedomdestinations.co.uk
4.9
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 85% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Tour NZ
1. Knowledgeable of NZ
2 Quick response times
3 Helpful with advice and options
4 Polite and friendly
May 9, 2026
Reply from Freedom Destinations
Hi Simon. Thank you for taking the time to write a review for us. It is great to hear that we have been looking after you and your itinerary.
Patients was appreciated.
It took a little while to get the holiday together but Marie was very patient with me and helped enormously to get the plans just right. A big thank you to Marie. Sorry it took so long.
May 5, 2026
Reply from Freedom Destinations
Hello Karl. Thank you for writing a review for us. It is great to hear that Marie, in our Australia & New Zealand Travel Team, has been working with you to book your perfect holiday itinerary.
Alice was great from moment we spoke
Alice was
Responsive
Helpful
Customer focused
&
Stayed in contact with me
May 6, 2026
Reply from Freedom Destinations
Hi Sharon. Thank you for your review. It is great to hear that Alice, in our America & Canada Travel Team, has been looking after you and all your holiday plans.
Oh my goodness what a pleasure it was…
Oh my goodness what a pleasure it was working with Molly, nothing was a problem for her to sort out and request.
All her ideas on accommodation and areas to visit were excellent. A fantastic member of your team.
May 5, 2026
Reply from Freedom Destinations
Thank you for this great review. It is good to hear that Molly, in our Asia Travel Team, has looked after all your holiday arrangements so well. We will pass on your kind words to her as we know she will appreciate them.
Excellent customer service
Excellent customer service, friendly and polite. Ensured all our needs were catered for
May 6, 2026
Unprompted review
Reply from Freedom Destinations
Hi Richard. Thank you for your review. This is great to hear and thank you for booking with us.
Reply from Freedom Destinations
Hi Mark. Thank you for leaving us a review. This is great to hear.
Very knowledgeable and helpful
Very helpfull and went out of the way to get best trip for our dates given for my 60th.
April 11, 2026
Reply from Freedom Destinations
Thank you for leaving us a review. This is great to hear and we are sure that you will have an amazing time.
Really excited about my trip
I’m only at the booking stage, but so far my experience with Freedom Destinations has been really positive.
Alice really listened to my requirements and has put together a fabulous sounding tailor made trip for me.
April 27, 2026
Reply from Freedom Destinations
Hi Janet. It is fantastic to hear that Alice, in our America & Canada Travel Team, has been looking after you and all your holiday plans.
A great bespoke booking experience
We had a great booking experience with freedom destinations. Charlie was our consultant, and he was great. He talked to us about everything we wanted from our holiday and came back 2 days later with 2 bespoke options for us to choose from. Both options were amazing, and it was hard to pick the best one. Can't wait to go on holiday to Canada now. Would definitely recommend.
April 16, 2026
Reply from Freedom Destinations
Hi Elaine. Thank you for your review. It is great to hear that Charlie, in our America & Canada Travel Team, has been looking after you and all your holiday plans. Thank you for your personal recommendation and we are sure that you will have a fantastic time.
trip to Singapore, New Zealand, Fiji and Australia
We are in the booking stage for a trip to New Zealand in early 2027. The experience so far has been excellent - Kate has looked after us extremely well. She has provided helpful advice, adjusted our itinerary as necessary and communicated extremely well about options. She has shared in our excitement about the holiday - whilst we still have to go on the holiday the work Kate has done has set us up for a great trip
April 23, 2026
Reply from Freedom Destinations
Hello Peter. Thank you for this great review. It is lovely to hear that Kate, in our Australia & New Zealand Travel Team, has been able to create your perfect holiday to New Zealand. We will pass on your kind words to her as we know she will appreciate them.
Excellent Freedom Destination Consutant
The consultant, Kate, listened to what I wanted and then made a few suggestions. Once we had a general plan she was excellent accepting some tweaks - nothing was too much trouble.
May 1, 2026
Reply from Freedom Destinations
Hi Steve. Thank you for this review. It is lovely to hear that Kate, in our Australia & New Zealand Travel Team, has been looking after all the arrangements for your holiday.
Staff were very good and patient
Staff were very good and patient, especially when we wanted to alter and adjust our plans. However as Molly went on leave their was a little bit of missed communication, but that was easily fixed.
April 23, 2026
Reply from Freedom Destinations
Hello Fiona. Thank you for writing a review for us. It is great to hear that Molly, in our Asia Travel Team, has been working with you to book your perfect holiday itinerary. We appreciate your feedback and will pass on your comments to the team. Thank you for booking with us.
Caroline has a real passion for where…
Caroline has a real passion for where we wanted to go on West Canada, and she was able to refer to her own experiences to give clear information and advice. The itinerary she created looks amazing and we are so excited about our 2027 summer holiday now! Thank you
April 27, 2026
Reply from Freedom Destinations
Thank you for taking the time to write a review. It is great to hear that Caroline, in our America & Canada Travel Team, has been working with you to book your perfect holiday itinerary.
Booked holiday for next year to…
Booked holiday for next year to Singapore and Bali.jasmine was excellent.
April 28, 2026
Reply from Freedom Destinations
Hello Sian. Thank you for this review. It is lovely to hear that Jazzmin, in our Asia Travel Team, has booked your next holiday.
Freedom Destinations
Our consultant Amber was very good and provided with we requested. We have used freedom destinations before and this is the reason we have used them again . Nothing is too much trouble for them , would highly recommend.
April 28, 2026
Reply from Freedom Destinations
Hi Pat. Thank you for your review and booking another holiday with us. It is great to hear that Amber, in our Australia & New Zealand Travel Team, has been looking after you so well. Thank you for your personal recommendation which we really appreciate.
Our first far eastern adventure.
Briony took her time to listen to me and made some suggestions then came up with what looks to be a perfect itinerary. The whole process has been very smooth.
April 20, 2026
Reply from Freedom Destinations
Hi Alan. Thank you for taking the time to write a review for us. It is great to hear that Briony, in our Asia Travel Team, has been looking after you. It is wonderful to hear that we have created your perfect holiday.
Excellent customer service
Excellent customer service - Neelam whom I dealt with was informative and so patient with my changes of mind and requests for detail - which were many - very satisfied with the service, hopefully will be the case after the hol ☺️
April 23, 2026
Reply from Freedom Destinations
Hello Philip. Thank you for this great review. It is good to hear that Neelam, in our Africa Travel Team, has looked after all your holiday arrangements so well. We will pass on your kind words to her as we know she will appreciate them.
Easy booking our American road trip!
James was great, very attentive and very knowledgeable!
April 24, 2026
Reply from Freedom Destinations
Hi Mark. Thank you for this review. It is lovely to hear that James, in our USA & Canada Travel Team, has been looking after you and all your holiday plans.
Bespoke package
Really prompt in replying to our request and were able to put a bespoke package together that met our needs, and recommend some (hopefully) great excursions.
April 17, 2026
Reply from Freedom Destinations
Thank you for leaving us a review. This is great to hear.
Haven’t been on the holiday yet
Haven’t been on the holiday yet, but Kate has been a dream to work with for the planning!!
April 24, 2026
Reply from Freedom Destinations
Hi Ashley. Thank you for writing a review for us. It is great to hear that Kate, in our Australia & New Zealand Travel Team, has been working with you to book your perfect holiday itinerary.
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