Freedom of Movement Reviews 416

TrustScore 2.5 out of 5

2.5

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Rated 1 out of 5 stars

If I could rate in the negatives I would. Worst customer service of any online shop I have ever experienced. Returned some shoes and it took 6 weeks for me to get the shoes back in the right size. Mak... See more

Rated 1 out of 5 stars

Terrible customer service. They take too long to respond, requiring multiple follow-up emails. By the time they reply, my query was no longer solvable as it was time-sensitive. The message I received... See more

Rated 1 out of 5 stars

I am extremely disappointed with the service I received from Freedom of Movement regarding a repair on my leather laptop bag. I booked the bag in on 24 March, with the understanding that repairs... See more

Rated 5 out of 5 stars

I am loyalist with regards to brands, and I purchased two items from your store, A golf Tee and a round neck. Wins: Material, design ( Not too loud), cuts, absolutely phenomenal. Room for improv... See more

Company details

  1. Clothing Store

Written by the company

Experience the beauty of handcrafted leather essentials by Freedom of Movement. Most of our products are meticulously crafted right in South Africa. Versatile and Comfortable. Proudly South African.


Contact info

2.5

Poor

TrustScore 2.5 out of 5

416 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Great quality bag

Great quality laptop bag at a reasonable price, it just needs an extra pocket to store the charger!

June 18, 2022
Rated 2 out of 5 stars

I like the brand but disappointed with the service

I was given a run around regarding my order, 7 days after I had placed my order. When it finally arrived I had lost interest in. On the day I finally decided to wear my garment it had loose threads at LHSW sleeve. Sent an email regarding this still no response till today.

June 15, 2022
Unprompted review
Rated 5 out of 5 stars

First time buying the brand

First time buying the brand, so had no expectations.
I bought the sneakers as a Father’s Day gift, the delivery lead times was on point, the sneaker is just as viewed on the site if not better in real life, you guys have superseded my expectation.

I am so happy with them and I know he will be as well!

Next is a pair for me .. 🙌🏼🙌🏼

June 15, 2022
Rated 5 out of 5 stars

Superb quality!

Fast and efficient delivery!

Cannot wait to wear my vellies! They’re absolutely gorgeous. So well made. A fantastic versatile addition to my wardrobe!

June 14, 2022
Rated 5 out of 5 stars

Excellent service

A marvelous experience, when i wanted to return an item, i didnt have to climb Mount Kilimanjaro to be refunded. Went to the Menlyn store, a bunch of winners the sales staff at that branch.

June 14, 2022
Rated 5 out of 5 stars

👌👌👌

I am so happy with my champagne tekkies. The aesthetics, comfort and quality is on point. I really love this local brand.

June 14, 2022
Rated 5 out of 5 stars

for me AMAZING .....

for me AMAZING ...... first time order and everything just fell into place ......... and she LOVED her new shoes .......... THANK YOU!

Pray I will be able to order form you guys again ........

June 12, 2022

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