If I could rate in the negatives I would. Worst customer service of any online shop I have ever experienced. Returned some shoes and it took 6 weeks for me to get the shoes back in the right size. Mak... See more
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Terrible customer service. They take too long to respond, requiring multiple follow-up emails. By the time they reply, my query was no longer solvable as it was time-sensitive. The message I received... See more
I am extremely disappointed with the service I received from Freedom of Movement regarding a repair on my leather laptop bag. I booked the bag in on 24 March, with the understanding that repairs... See more
I am loyalist with regards to brands, and I purchased two items from your store, A golf Tee and a round neck. Wins: Material, design ( Not too loud), cuts, absolutely phenomenal. Room for improv... See more
Company details
Written by the company
Experience the beauty of handcrafted leather essentials by Freedom of Movement. Most of our products are meticulously crafted right in South Africa. Versatile and Comfortable. Proudly South African.
Contact info
190 Bree Street Gardens Cape town, 190 Bree Street Gardens Cape town, 8001, Cape Town 8001, South Africa
- +27 61 092 3485
- support@freedomofmovement.co.za
- freedomofmovement.co.za
Hasn’t replied to negative reviews
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Great quality bag
Great quality laptop bag at a reasonable price, it just needs an extra pocket to store the charger!
All was good
All was good, staff can be a bit more helpful, but beautiful store and great products.
Amazing beautiful quality shoes & very…
Amazing beautiful quality shoes & very happy with the super quick delivery. Keep up the great product & amazing service.
I like the brand but disappointed with the service
I was given a run around regarding my order, 7 days after I had placed my order. When it finally arrived I had lost interest in. On the day I finally decided to wear my garment it had loose threads at LHSW sleeve. Sent an email regarding this still no response till today.
Good quality,ordering process was easy…
Good quality,ordering process was easy and the delivery was quick.I’m happy with what I’ve ordered.
My favorite shoes by far
My favorite shoes by far. The order was processed smoothly and delivered far away from Cape Town to Harrismith in the free state very quickly
Excellent quality and online service!
First time buying the brand
First time buying the brand, so had no expectations.
I bought the sneakers as a Father’s Day gift, the delivery lead times was on point, the sneaker is just as viewed on the site if not better in real life, you guys have superseded my expectation.
I am so happy with them and I know he will be as well!
Next is a pair for me .. 🙌🏼🙌🏼
Good service and stunning shoes!
Thank you for extremely good and prompt service. Always happy with your good and stylish shoes.
Cleaning and caring instructions
Would have been nice to receive cleaning and caring instructions with the delivery. Never really know what to use on the shoes.
Quality product and fast delivery
Superb quality!
Fast and efficient delivery!
Cannot wait to wear my vellies! They’re absolutely gorgeous. So well made. A fantastic versatile addition to my wardrobe!
We just love the quality of everything…
We just love the quality of everything you do! And the fact that its local, big fans! You will have our continued support!
Good quality for money
Excellent service
A marvelous experience, when i wanted to return an item, i didnt have to climb Mount Kilimanjaro to be refunded. Went to the Menlyn store, a bunch of winners the sales staff at that branch.
👌👌👌
I am so happy with my champagne tekkies. The aesthetics, comfort and quality is on point. I really love this local brand.
Great product
Great product! This is my second pair of FOM vellies and I love them! Good quality that stands out in a crowd.
I am really loving the FOM x Kolisi…
I am really loving the FOM x Kolisi Zwide Vellies, really good quality shoes. Keep up the amazing work everyone! Delivery was swift with no issues
for me AMAZING .....
for me AMAZING ...... first time order and everything just fell into place ......... and she LOVED her new shoes .......... THANK YOU!
Pray I will be able to order form you guys again ........
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