Freedom of Movement Reviews 416

TrustScore 2.5 out of 5

2.5

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Rated 1 out of 5 stars

If I could rate in the negatives I would. Worst customer service of any online shop I have ever experienced. Returned some shoes and it took 6 weeks for me to get the shoes back in the right size. Mak... See more

Rated 1 out of 5 stars

Terrible customer service. They take too long to respond, requiring multiple follow-up emails. By the time they reply, my query was no longer solvable as it was time-sensitive. The message I received... See more

Rated 1 out of 5 stars

I am extremely disappointed with the service I received from Freedom of Movement regarding a repair on my leather laptop bag. I booked the bag in on 24 March, with the understanding that repairs... See more

Rated 5 out of 5 stars

I am loyalist with regards to brands, and I purchased two items from your store, A golf Tee and a round neck. Wins: Material, design ( Not too loud), cuts, absolutely phenomenal. Room for improv... See more

Company details

  1. Clothing Store

Written by the company

Experience the beauty of handcrafted leather essentials by Freedom of Movement. Most of our products are meticulously crafted right in South Africa. Versatile and Comfortable. Proudly South African.


Contact info

2.5

Poor

TrustScore 2.5 out of 5

416 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Fantastic product which is so well made!

Fantastic product which is so well made! I loved the entire process from placing the order to receiving it! Then, the little details like how well the shoe was packaged to the postcard inside the box! I'm still trying to wear in my shoe but thus far I am thrilled with my purchase and look forward to many years of comfortable walks and warm, stylish feet! Well done on a great product I would recommend to anyone & I will be looking out for new additions to purchase in the future!

June 19, 2022
Rated 5 out of 5 stars

My order was exactly what I expected…

My order was exactly what I expected and even more, PERFECTION, PERFECTION, PERFECTION that's all I can say.The delivery was also so fast, I ordered on Monday and on Thursday was a holiday but on Friday my order was delivered.Thank you so much 😘.

June 19, 2022
Rated 5 out of 5 stars

A local brand of international quality

I’ve purchased a pair of sunglasses, a bag and a wallet from FOM. I am thoroughly impressed with the quality and care that is put into each product and it’s packaging. FOM is a brand I am proud to support.

June 19, 2022
Rated 5 out of 5 stars

Happy Customer

Love my purchase. Efficient and pleasant experience from purchase to delivery.

Thank you FOM team

June 19, 2022
Rated 1 out of 5 stars

Ordered the Ocean/ off-white tekkie as…

Ordered the Ocean/ off-white tekkie as per the website photos. The shoes that arrived was not the same shoes as the website, inquired and found that its the same shoe and not the wrong type but they changed the design and look of the shoe completely, with no assistance on if the old design is still available and if they can rectify the error of selling a completely different shoe then the one they advertise.

June 18, 2022
Rated 5 out of 5 stars

Excellent service

Excellent service! My third time ordering from FOM and their products are such good quality! Cant wait to put in my next order!

June 18, 2022

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