Freedom of Movement Reviews 416

TrustScore 2.5 out of 5

2.5

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Rated 1 out of 5 stars

If I could rate in the negatives I would. Worst customer service of any online shop I have ever experienced. Returned some shoes and it took 6 weeks for me to get the shoes back in the right size. Mak... See more

Rated 1 out of 5 stars

Terrible customer service. They take too long to respond, requiring multiple follow-up emails. By the time they reply, my query was no longer solvable as it was time-sensitive. The message I received... See more

Rated 1 out of 5 stars

I am extremely disappointed with the service I received from Freedom of Movement regarding a repair on my leather laptop bag. I booked the bag in on 24 March, with the understanding that repairs... See more

Rated 5 out of 5 stars

I am loyalist with regards to brands, and I purchased two items from your store, A golf Tee and a round neck. Wins: Material, design ( Not too loud), cuts, absolutely phenomenal. Room for improv... See more

Company details

  1. Clothing Store

Written by the company

Experience the beauty of handcrafted leather essentials by Freedom of Movement. Most of our products are meticulously crafted right in South Africa. Versatile and Comfortable. Proudly South African.


Contact info

2.5

Poor

TrustScore 2.5 out of 5

416 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Happy customer

We are very happy with our purchase from Freedom of Movement. Great quality shoes and beautifully put together. The online service was first class and our delivery arrived well within time. Many thanks FOM. This won’t be our last pair of shoes from you!

June 25, 2022
Rated 4 out of 5 stars

I’ve put in the order on Monday morning…

I’ve put in the order on Monday morning with the hope that the parcell would arrive before Thursday as asked on the innitial order, when called the lady said it eould only arrive on Friday which it did but was a bit late but the product was fantastic. would like a bit more communication regarding parcel travel

June 20, 2022

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