If I could rate in the negatives I would. Worst customer service of any online shop I have ever experienced. Returned some shoes and it took 6 weeks for me to get the shoes back in the right size. Mak... See more
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Terrible customer service. They take too long to respond, requiring multiple follow-up emails. By the time they reply, my query was no longer solvable as it was time-sensitive. The message I received... See more
I am extremely disappointed with the service I received from Freedom of Movement regarding a repair on my leather laptop bag. I booked the bag in on 24 March, with the understanding that repairs... See more
I am loyalist with regards to brands, and I purchased two items from your store, A golf Tee and a round neck. Wins: Material, design ( Not too loud), cuts, absolutely phenomenal. Room for improv... See more
Company details
Written by the company
Experience the beauty of handcrafted leather essentials by Freedom of Movement. Most of our products are meticulously crafted right in South Africa. Versatile and Comfortable. Proudly South African.
Contact info
190 Bree Street Gardens Cape town, 190 Bree Street Gardens Cape town, 8001, Cape Town 8001, South Africa
- +27 61 092 3485
- support@freedomofmovement.co.za
- freedomofmovement.co.za
Hasn’t replied to negative reviews
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Very good with communication with…
Very good with communication with regards to your order, plus great quality
Happy customer
We are very happy with our purchase from Freedom of Movement. Great quality shoes and beautifully put together. The online service was first class and our delivery arrived well within time. Many thanks FOM. This won’t be our last pair of shoes from you!
My husband loves the shoes
packaging
Although the offer was for Father’s Day but there was no nice packaging for that specific day.
Exceptional customer service & great…
Exceptional customer service & great quality products!! Keep up the good work FOM!! 👌🏼👏🏼
Shopping online was easy
Shopping online was easy, and so efficient. Would definitely recommend. Not to mention, my husband absolutely loved his gift!
This is my 5th pair
This is my 5th pair. I love the shoes, it did wear out after a year and half(vellie)
Price are way to high aswell.
Beautifully made and excellent quality…
Beautifully made and excellent quality products.
The order was delivered in record time…
The order was delivered in record time and we are thrilled with the quality of the product and the fact that we could get this personalised
Great service and product.
Sneakers are very comfortable
Sneakers are very comfortable, the ladies at FOM Castle Gate were kind enough to assist me with changing the size even though I had bought online.
Really awesome party place and…
Really awesome party place and excellent service from the owner !
Kids absolutely loved
Fast delivery and excellent quality!
I’ve put in the order on Monday morning…
I’ve put in the order on Monday morning with the hope that the parcell would arrive before Thursday as asked on the innitial order, when called the lady said it eould only arrive on Friday which it did but was a bit late but the product was fantastic. would like a bit more communication regarding parcel travel
We always receive quality!
Excellent product and service
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