FreedomPop Reviews 

1,733
TrustScore 3.5 out of 5

3.5

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Rated 1 out of 5 stars

I have been having constant problems with this company for over three months. They keep charging my card and then immediately cancelling my service. I have to contact their support every month to get... See more

Rated 3 out of 5 stars

Never had any issues with the service. Worked where it's supposed to but with their new premium service and the old service impossible to get without an ancient SIM card their unlimited plans do NOT w... See more

Rated 5 out of 5 stars

Reliable service. The only thing that could improve is to allow renewing monthly a few days before the renewal date. This way there won't be a lapse in service in case there is an emergency when away... See more

Rated 5 out of 5 stars

I have been a customer since 2017 and use Freedompop as my main plan. I initially chose them because of the lower prices compared to other major plans, but have been satisfied with the service since.... See more

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3.5

Average

TrustScore 3.5 out of 5

2K reviews

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No recent history of asking for reviews

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3.5

All reviews

(1,733)

8 reviews in the last 12 months

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Rated 1 out of 5 stars

They will charge you money if you stop…

They will charge you money if you stop using their free plan. What kind of free plan it is. it charges you when you bought it and charges you when you don't use it.

May 4, 2021
Unprompted review
FreedomPop logo

Reply from FreedomPop

Hi Simeng, something doesn't sound right here, please reply to our private message and provide us with more details so we can help.

Rated 1 out of 5 stars

Charge on an inactive unusable account

I used their service in 2015 for a while then stopped using the service. Even thought I have not use the service for at least 4 years and no longer have the sim card, I was unpleasantly surprised to find a charge from them today 5/3/21.

I was able to log into the online page. There my account was showing as not active and no phone number was assigned to my account. But still my inactive account was charged for a monthly fee that by the way is, conveniently, no refundable.

May 4, 2021
Unprompted review
FreedomPop logo

Reply from FreedomPop

Hi Angela, that doesn't sound right, please reply to our private message so we can take a look at this for you.

Rated 1 out of 5 stars

Try to auto enroll you in a paid plan without permission

Email sent from freedompop, I don't even have an account.

For those who wish to continue receiving 100% free talk, text, and data, you must upgrade to a Premium SIM by May 1, 2021. With FreedomPop Premium, you get true cellular voice, text, and data - no app required! This means you can experience FreedomPop's amazing value while using your phone as it was meant to be used. Upgrade today at FreedomPop.

If you do not migrate by May 1, 2021, your account will be automatically enrolled into the Essential Plan which offers 350MB and 200 minutes / 200 texts each month for only $3.99/mo.

April 26, 2021
Unprompted review
FreedomPop logo

Reply from FreedomPop

Hi Dan, this email was sent to active accounts on our free legacy plan. If you believe this was received in error and would like for us to confirm the status of your account, please reply to our private message so we can help.

Rated 1 out of 5 stars

Possibly the worst mobile company on…

Possibly the worst mobile company on the planet ....steer well clear ....customer service only by email takes days ......then no satisfaction with suspension on account yet money still going out of my account There are many far better reliable mobile services out there .....Take my Tip .....do not give your self a FreedomPop headache !!!!.....

April 14, 2021
Unprompted review
Rated 5 out of 5 stars

My issue was resolved fast

My issue was resolved fast and with easy instructions from the agent. Paula was very friendly and courteous as well as knowledgeable and professional.
It was an excellent customer service and good experience,

March 8, 2021
Unprompted review
Rated 5 out of 5 stars

Love It!!

Now that I have gotten the new SIM card I don’t have anything to complain about, I can use my native phone app and message app. I also don’t have to have LTE or WiFi to make a phone call anymore. Thank You!

March 8, 2021
Unprompted review
Rated 5 out of 5 stars

When I first signed up for FreedomPop

When I first signed up for FreedomPop, there were some issues for sure, but free? Really??? Since things have changed, my phone just works, all the time, no issues. If you can, save yourself some money and switch. It's saved me a bunch of money. I'm not paid to say this either, I just use my phone. The service works, but at a much better price than everyone else. I'm happy!!

March 6, 2021
Unprompted review
Rated 5 out of 5 stars

Reliable service

Reliable service. The only thing that could improve is to allow renewing monthly a few days before the renewal date. This way there won't be a lapse in service in case there is an emergency when away from the internet. The way it works now is you can't renew until the service in inactive. That leaves a lack in service which could occur in an emergency situation, like a car breakdown. Thanks.

March 6, 2021
Unprompted review
Rated 5 out of 5 stars

Voicemail Setup issue

Both my wife and I had issues setting up voicemail with the new premium voice SIM card. Support team resolved the issue quickly.

March 6, 2021
Unprompted review
Rated 5 out of 5 stars

Freemium Freedompop is Perfect!

Freedompop has finally figured it out! Native voice wireless service at a terrific cheap price definitely is great to have. And the free plan is just what I needed for a spare phone.

March 6, 2021
Unprompted review
Rated 5 out of 5 stars

Reliable hotspot service

Have had hotspot mobile service with FreedomPop for years and it has been quite reliable. Recently, a service issue related to hardware surfaced and the technical team helped to resolve it quickly. Quite satisfied.

March 5, 2021
Unprompted review

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