I had a message of "Sorry, cannot tune" for some key channels received via my aerial. The online chat gave me an answer to the problem that it was down to weather, high pressure! Never had this befo... See more
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Review summary
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A bit of a mixed bag. Very good and fast TV guide linking to channel changes. Way better than Sky stream puck, which continually freezes and crashes. Fewer HD channels though and picture quality is no... See more
Company replied
Morning. It’s not your fault but try and put yourself in an old person’s shoes. All the jargon is hard to understand and follow, in fact I couldn’t follow it and having no one to help was just about t... See more
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I've been watching Freely for some 4 months now via a Manhattan Aero and 512 mbps broadband. The picture and sound quality is excellent with very few glitches, however the content is nothing but repea... See more
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Company details
Written by the company
The newest way to stream live and on demand TV, all in one place, for free. Find out more at Freely.co.uk
Contact info
United Kingdom
- freely.co.uk
3.2
Average
777 reviews
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I spoke to Jason who was very…
I spoke to Jason who was very polite,helpful and patient and helped me sort out my mum's TV. I couldn't have been happier. He deserves a gold star!
April 14, 2026
Reply from Freely
Thank you for the 5-star review!
It’s fantastic to hear that Jason was able to help get everything sorted for your mum’s TV. Polite, patient and helpful support is something we value highly, and we’ll be sure to pass on your gold star feedback! ⭐
Freely makes it easy to pick up and watch programmes whenever it suits you. With the option to restart programmes directly from the TV guide, it’s easy to catch up on anything you may have missed.
If anything else comes up in the future, you’re always welcome to get back in touch. Thanks again for your kind feedback, we really appreciate it 😄
Very friendly & helpful
Very friendly & helpful. Thorough and tried quite a few things whilst on the phone. Also gave me idea's and other phone numbers to try.
April 10, 2026
Reply from Freely
Thanks for the 4-star review.
We’re really pleased to hear that you found the support friendly and helpful, and that everything was looked into thoroughly during your call. Taking the time to explore different options is something we always aim to do.
With Freely, you can easily navigate between live TV and on-demand content in one place, helping keep everything simple and easy to access.
If you need anything further going forward, please feel free to get back in touch. Thanks again for your feedback!
The gentleman I spoke to was helpful…
The gentleman I spoke to was helpful and explained that they were working on freely at Hunshae Cross.
But I still don't have freely. Annoying and don't know when.
April 10, 2026
Reply from Freely
Thanks for taking the time to share feedback.
We’re glad to hear the update you received was helpful and clearly explained.
In some setups where an aerial is connected, certain channels may be received via that connection, and if there is work taking place on a local transmitter, this can temporarily affect availability. In these situations, viewing via your internet connection may help restore access to channels while transmitter work is ongoing. We can see that the work on the transmitter in question has been completed so you should be back up and running.
If you’d like us to take another look for you, you can contact us here: https://www.freely.co.uk/help/faqs/contact-us
Jvc freely tv, freely yes no tv
Jvc freely tv, absolute rubbish, can't watch anything never works only had three months, and not interested in continually resetting only to watch one show and then repeating reboot again. Screen goes black for TV and then shows adverts, This is garbage might as well throw money in bin
April 12, 2026
Unprompted review
Reply from Freely
Thanks for leaving us a review.
We’d love the opportunity to take a look and help get things working as expected. Our Support Team can go through a few checks with you to help get everything working as intended for stable viewing.
There's options to call us or start a live chat via our contact page here: https://www.freely.co.uk/help/faqs/contact-us
Thanks again for letting us know about your experience.
Can’t tune any channels and hasn’t…
Can’t tune any channels and hasn’t worked for weeks. You can only watch via catch up. Catchup works fine btw and the WiFi signal is strong. Software all up to date. Hb a think before buying a telly with Freely I’d say.
April 12, 2026
Unprompted review
Reply from Freely
Thanks for taking the time to share your feedback.
We’d really like to take a closer look at this with you and help get things working as expected. Freely delivers live channels over your broadband connection, and in some cases a few additional checks can help ensure everything working as intended.
If you’re happy to do so, please get in touch via our contact page here: https://www.freely.co.uk/help/faqs/contact-us
We can review this with you and try our best to get it resolved.
Some channels off Friday & Sat
Some channels off Friday & Sat. 10th 11th April. Done this at least 4 times since I moved December. New telly from QVC with Freely TV. Not very happy missing programmes I like. Not good with new technology I am 74. No-one thinks about elderly people do this on line, can't. No-one to help us.
April 10, 2026
Reply from Freely
Thanks for taking the time to share your feedback.
We understand how important it is to be able to watch your favourite programmes, and we’d really like to help make things easier for you.
In some setups, where an aerial is connected, channels may be delivered through that connection, and if there’s work taking place on a local transmitter, this can affect availability for a short time. In these cases, switching to broadband-only viewing can often help restore channels.
Our team can talk you through things step by step in a way that works best for you. If you’re happy to do so, please give us a call or start a live chat with us via our contact page here: https://www.freely.co.uk/help/faqs/contact-us
Thanks again for letting us know about your experience.
A bit of a mixed bag
A bit of a mixed bag. Very good and fast TV guide linking to channel changes. Way better than Sky stream puck, which continually freezes and crashes. Fewer HD channels though and picture quality is not as good in general. Also the Freely Talking Pictures channel does not load at all on my Manhattan aero. Freely help and support are responsive but have been unable to find a cause or fix.
April 8, 2026
Reply from Freely
Hi there,
It’s great to hear that you’ve found the TV guide fast and easy to use, that’s something we’ve put a real focus on to help make navigating between channels as smooth as possible. We’re always looking to improve the overall viewing experience.
If you’d like us to take another look at the channel issue you mentioned, please feel free to get in touch via our contact page here:
https://www.freely.co.uk/help/faqs/contact-us and ask for The Reviews Team. We’d be happy to review this further with you.
Thanks again for sharing your experience.
Reply from Freely
Thanks for sharing your experience with Freely.
We're glad to hear that everything’s been sorted and that you’re a happy viewer! That’s something we value highly.
With features like the built-in TV guide, Freely makes it easy to find something to watch and get straight into your favourite programmes.
If anything else comes up, you’re always welcome to reach out. Thanks again for your 5 star feedback!
Reply from Freely
Thanks for taking the time to leave a 5-star review.
We’re really pleased to know you found the support helpful, that’s exactly what we aim for.
With Freely, you can easily browse what’s on and jump straight into live or on-demand programmes, all in one place.
If you need anything further down the line, feel free to get back in touch. Thanks again for your kind feedback, we very much appreciate it.
Constructive
April 7, 2026
Reply from Freely
Hi there,
Thanks for leaving us a review. We’re really pleased to hear you found the support constructive and helpful. It’s great to know that the team could assist you in a clear and useful way.
Freely is designed to make it easy to enjoy live TV alongside on-demand content, all in one place!
Thanks again for the positive review!
It proved my problem was a tv problem…
It proved my problem was a tv problem and not Freely. So sorted it with them.
April 7, 2026
Reply from Freely
Thank you for taking the time to leave a review.
We’re really pleased to hear the team could help identify the cause of the issue and point you in the right direction to get it sorted.
Freely works alongside your TV to deliver live and on-demand content over Wi-Fi, so it’s great to know everything is now up and running as expected.
If you ever need help or have any questions, you know where to find us!
Thanks again for sharing feedback.
Used the chat service for assistance…
Used the chat service for assistance with setting my TV for the Freely service, very polite helpful person on chat and now my TV does not need an unsightly aerial
April 9, 2026
Reply from Freely
Thank you so much for your kind review. We’re really pleased to hear you had a positive experience using the chat service and that the team member was polite and helpful while getting everything set up.
It’s great to know you’re now up and running without the need for an aerial, and able to enjoy your TV through Freely over Wi-Fi.
If you ever need any further help or guidance, you can find support here:
https://www.freely.co.uk/help/faqs/contact-us
We really appreciate you taking the time to share your feedback.
Excellent experience.
Excellent experience.
Very friendly and professional assistant who sorted out my issues with a very helpful manner.
April 8, 2026
Reply from Freely
Thank you so much for your wonderful review!
We’re delighted to hear that you had an excellent experience and that our assistant was able to help resolve your issues in such a friendly and professional manner. Providing helpful, supportive service is exactly what we aim for, so it’s great to know we got it right.
If you ever need anything else, we’re always here to help! https://www.freely.co.uk/help/faqs/contact-us
Bought a TV with Freely on it and for…
Bought a TV with Freely on it and for some reason it randomly losses all ITV channels. After going through the troubleshooting online, I used the online and was told that it was a connection issue (although all other channels were working). Clearly an issue their end that they don't want to admit to and I really would not recommend buying an TV that uses Freely
April 8, 2026
Reply from Freely
Thank you for leaving a review.
Some channels may require additional setup steps like account linking on the TV to ensure they’re available and working as expected. Our support team can help check this with you and make sure everything is working correctly.
As you’ve already been in touch, we’d really value the opportunity to take another look at your experience. Please contact us via the link below and ask for The Reviews Team, and we can review what’s been discussed and help get everything working as it should.
https://www.freely.co.uk/help/faqs/contact-us
We appreciate you sharing your feedback.
duncan was very helpfull
April 7, 2026
Reply from Freely
Thank you very much for your review. It’s great to hear Duncan was very helpful and provide the clarity you were looking for.
If you ever need anything else, our team is always happy to help: https://www.freely.co.uk/help/faqs/contact-us
Thanks again for taking the time to share your experience.
Don't waste your money on a freely tv…
Don't waste your money on a freely tv they are forever losing connection when all my other devices work fine with my powerful Internet. I have to restart the tv and disconnect and reconnect to wifi it's so bad!
Reply back to Freely as previously stated there is nothing wrong with my Internet I have done so many restarts with the tele Internet and connection tests. It's Freely thats the issue. I can access bbc but not itv, channel 4 or 5 so face facts its you guys not my Internet pathetic!
April 7, 2026
Unprompted review
Reply from Freely
Thanks for taking the time to leave us a review.
Freely runs on your TV over Wi-Fi, with the connection itself managed by the device, so performance can sometimes be influenced by TV specs, set up and how it's connected. Our support team can guide you through a few checks to help make sure everything running consistently.
We’d welcome the opportunity to help get things running smoothly. If you’d like support, you can get in touch with the team here: https://www.freely.co.uk/help/faqs/contact-us
We appreciate you sharing your feedback.
The man on the line was very helpful.
April 7, 2026
Reply from Freely
Thanks for taking the time to leave a 5-star review.
We’re really pleased to know that the support you received was very helpful, that’s something we place a lot of importance on.
With Freely, you can easily browse what’s on and switch between live and on-demand programmes, all in one place.
If you ever have any questions in the future, please feel free to get back in touch. Thanks again for your kind feedback, it’s very much appreciated.
The EPG on this system has so much junk…
The EPG on this system has so much junk in it and you can't delete stuff you'd never watch. I tried to use it for a couple of days and went back to using my Freesat box. Also internet channels buffering too often and I'm on 500Mb fibre. A good idea in theory but doesn't work how I would expect.
March 1, 2026
Unprompted review
Reply from Freely
Thank you for sharing your feedback. We’re sorry to hear that the EPG feels cluttered and that this affected your experience — we really appreciate you taking the time to let us know.
We’d like to help ensure your Freely experience is running smoothly. Freely streams live and on‑demand channels over your internet connection, and our support team can guide you through some checks to help optimise your setup, look into the buffering you’ve mentioned, and make sure everything is working as intended.
If you’d like assistance, you can contact our support team here:
https://www.freely.co.uk/help/faqs/contact-us
Thanks again for your review — we hope we can help improve things for you.
Didn’t look beyond the obvious
The guy clearly went for the obvious response that there was work ongoing at our local transmitter but the fact is the problem has been ongoing since we got the TV. We still can’t get channels that are in the EPG but give an ETV303 error when selected. A bit pants to be honest.
March 31, 2026
Reply from Freely
Thanks for taking the time to share your feedback.
We’d value the opportunity to look into this with you and make sure that you're getting the intended Freely experience. Our Support Team can guide you through a few simple checks to make sure everything is working as it should be. Once the planned works have been completed on your local transmitter this can be checked here -https://www.freeview.co.uk/help.
You can reach the team via our contact page here: https://www.freely.co.uk/help/faqs/contact-us
Thanks again for letting us know about your experience, we really appreciate it.
Read my chat bot Q&A
April 2, 2026
Reply from Freely
Thanks for leaving your review. I’m sorry to hear you’re unable to receive any channels. As you mentioned you don’t have an aerial and are seeing error codes, we’d really like to take a closer look and guide you through the right setup so you can get up and running.
Please get in touch with our team so we can check everything properly and help resolve this as quickly as possible. https://www.freely.co.uk/help or 03301654915.
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