I had a message of "Sorry, cannot tune" for some key channels received via my aerial. The online chat gave me an answer to the problem that it was down to weather, high pressure! Never had this befo... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
A bit of a mixed bag. Very good and fast TV guide linking to channel changes. Way better than Sky stream puck, which continually freezes and crashes. Fewer HD channels though and picture quality is no... See more
Company replied
Morning. It’s not your fault but try and put yourself in an old person’s shoes. All the jargon is hard to understand and follow, in fact I couldn’t follow it and having no one to help was just about t... See more
Company replied
I've been watching Freely for some 4 months now via a Manhattan Aero and 512 mbps broadband. The picture and sound quality is excellent with very few glitches, however the content is nothing but repea... See more
Company replied
Company details
Written by the company
The newest way to stream live and on demand TV, all in one place, for free. Find out more at Freely.co.uk
Contact info
United Kingdom
- freely.co.uk
3.2
Average
777 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I can't get a lot if channels followed…
I can't get a lot if channels followed what it said on screen but didn't work
April 15, 2026
Reply from Freely
Thanks for taking the time to share your feedback.
We understand it’s not ideal when channels aren’t coming through as expected, especially after following the on-screen steps. We’d like to help take a closer look at this with you.
In some setups, channel availability can be affected by how the TV is connected or configured, so a few additional checks can often help get everything working properly.
If you’re happy to do so, please contact us here: https://www.freely.co.uk/help/faqs/contact-us There's a phone number or the option of a live chat.
Thanks again for letting us know about your experience.
Online chat resolved issue
I was having problems with accessing live TV on my Freely box. The problem was resolved quickly following advice from the online chat feature
April 24, 2026
Reply from Freely
Thank you for the 5-star review!
It’s great to hear the issue was resolved quickly through the online chat and that the guidance helped get everything back on track.
With channels streamed over WiFi, Freely makes it easy to watch live TV without needing an aerial.
If you ever need any help in the future, you’re always welcome to get back in touch. Thanks again for your kind feedback 🙂
Do not use Freely
Further to my previous 1 star review, the service has actually gotten worse. I originally complained that I was randonly losing all the ITV channels and was told that this was due to a connection error at my end (despite the fact that the only channels affected were ITV channels, everything else worked fine). After providing all the details requested an waiting 2 weeks, I chased for a reply to my complaint and was told to redo the troubleshooting and provide all the same details again as they seem to have lost the originals.
Completely shoddy customer service, completely shoddy product.
I am trying to find something positive to say about the company but finding it very hard. I will say that the picture quality is very clear on the channels that work, it is just a shame the channels we want to watch only seem to work about 2 hours in a day.
After spending another week chasing their useless cusotmer service team, who want information I cannot provide them, I have been tol that it is not Freely's responsibility for their software but the TV manufacturers fault. I am not quite sure how this can be true but clearly they do not want to take any responsibility for their product. My advice, do not buy anything with Freely on
April 24, 2026
Unprompted review
Reply from Freely
Thanks for taking the time to share your feedback.
We’re sorry to hear about your experience and appreciate you outlining the steps that have already been taken. We understand it can feel inconvenient when troubleshooting needs to be revisited, and we do aim to keep any repeat checks to a minimum where possible.
Freely brings together live TV and on-demand content over your broadband connection, and where issues do occur, they’re often specific to setup or connection factors, which is why some guided checks are sometimes needed to help pinpoint the cause.
If you'd like to, you're welcome to contact our Reviews Team who can look into your case, explain why any issues may be occouring, and help to get everything working as it should. To reach the Reviews Team, please contact us via the link below and ask for the Reviews Team.
https://www.freely.co.uk/help/faqs/contact-us
Thanks again for sharing your experience.
I had problems losing my channels
I had problems losing my channels. Jason at freely gave me advice and assistance to correct the fault, great service.
April 23, 2026
Reply from Freely
Thank you for the 5-star review!
We always aim to provide clear and helpful support like this, but it's still always so nice to see it reflected in a review.
With channels available over the internet, Freely keeps things simple without the need for an aerial. All in HD and subscription free!
If you need anything further, we will always welcome the opportunity to assist. Thanks again for your kind feedback 🙂
Great help from Freely advice team
Great help from Freely advice team, was beginning to pull hair out with problems, which they solved quickly.
However I do question the set up information from Freely in the first instance, it could be better explained and would surely make using it easier!!
April 23, 2026
Reply from Freely
Thank you for the 5-star review!
It's always lovely to hear about the team being able to get things sorted quickly, especially after things weren’t quite working as expected beforehand. We also appreciate your comments around the setup guidance. Clear and easy-to-follow instructions are something we’re always looking to improve.
With the option to restart programmes directly from the TV guide, Freely gives you flexibility in the way you view your favourite shows, all free of charge!
If you need anything further, you’re always welcome to get back in touch. Thanks again for your feedback 🙂
The problem is mine not yours
The problem is mine not yours. The television was set up for me so I need to explore the problems and how to address them further. It would have easier to speak to a person directly rather than typing everything.
April 23, 2026
Reply from Freely
Thank you for taking the time to share your feedback.
We appreciate you explaining the situation, and we understand that talking things through can often feel much easier than typing it all out. Our team is always happy to guide you step by step in a way that works best for you.
If you’d like to continue this with us, please feel free to get in touch via our contact page here: https://www.freely.co.uk/help/faqs/contact-us There's a live chat option, or a phone number if you'd prefer to call us 🙂
Thanks again for sharing your experience.
honest response from the company…
The honest response from the company that a mast had been taken out for repair hence my tv doesn't work on certain stations. You said you'd keep me posted when up and running again.
April 23, 2026
Reply from Freely
Thank you for the 5-star review!
We’re delighted to hear that the update provided gave you a clear understanding of what was affecting your channels. Keeping viewers informed is an important part of the support we aim to provide.
In setups where an aerial is connected, some channels may be received that way, so work on a local transmitter can occasionally affect availability for a short time.
If you need anything further or would like another update, you’re always welcome to get back in touch. Thanks again for your kind feedback 🙂
The service personel solved my issue…
The service personel solved my issue with error codes straight away .
Thank you
April 21, 2026
Reply from Freely
Thank you for the 5-star review!
We’re really happy to hear the error code was resolved straight away. Clear, easy-to-follow troubleshooting is a big part of how we aim to support viewers.
With channels available over the internet, Freely makes it simple to get back to watching without needing an aerial, and you can pause and rewind live TV, all with no cost.
If you ever need any help in the future, you’re always welcome to get back in touch. Thanks again for your kind words 🙂
Itvx logging on problem
Even though they couldn't resolve my issue they gave me guidance in what to do next
April 21, 2026
Reply from Freely
Thank you for sharing your experience, and for giving us 4 stars!
We’re happy to hear you received a clear direction on what to try next, and that the guidance provided helped point you in the right direction. Taking the time to explain things clearly and offer useful next steps is something we really aim for.
We’d really like to take another look at this with you, so please feel free to get in touch via our contact page here: https://www.freely.co.uk/help/faqs/contact-us and ask for The Reviews Team. We can review what’s been tried so far and offer further assistance.
Thanks again for sharing your experience 🙂
Terribly slow to change channels. Do not buy a TV with Freely!
Terribly slow to change channels, the only positive thing is that it gives you time to make a drink, get a snack etc whilst waiting for channels to change.
Disgraceful product and this is with a new premium tv and full fibre broadband.. My old Firestick is much better.
Overall a shameful product, I can't believe there are positive reviews, they must be lucky or dodgy reviews but then you realise most of them are people happy with the technical support... but who would have thought that you would need technical support just to watch the standard TV channels!
I wouldn't buy a TV again with Freely..
Update, you never quite know which channel isn't going to work with freely. I'm thinking that they could run a freely bingo so that users can cross out the error codes as they receive them. My latest one is ETV6019.
The firestick further away from the router attached to the old TV works perfectly!
April 20, 2026
Unprompted review
Reply from Freely
Thank you for sharing your experience with us.
We’d like the opportunity to take a closer look and help ensure everything is performing as it should on your setup. Channel loading and navigation can be influenced by a range of factors, including network conditions and device configuration, and our Support Team can help check this with you step by step.
Freely is designed to bring live TV and on-demand content together in one place over your broadband connection, and the experience should feel smooth and straightforward.
If you’d like us to help further, we'd welcome the opportunity. You can reach us here: https://www.freely.co.uk/help/faqs/contact-us
Thanks again for letting us know about your experience.
Solving ETV303
Although the AI advice did not solve the problem, the advice given by a person, Ben, appears to have solved it.
April 20, 2026
Reply from Freely
We really appreciate you taking the time to share your feedback
It’s great to know Ben was able to step in and get things resolved for you. When you first get in touch, the initial chat helps build a clearer picture of what’s going on, so when one of the team joins, they can focus on the right solution straight away.
Freely’s internet channels are available in HD, helping to deliver a clear picture for everyday viewing. You can also restart programmes directly from the TV guide, making it easy to pick up shows from the beginning when you want to.
If anything else comes up, please feel free to reach out again. We appreciate you sharing your experience with us.
Freely more lag less tv
Brought a Panasonic tv as tv was playing up. Wish I’d kept the old set now had freeview on it 1000 times better than freely had tv 1 month retinue 50+ times fit to error code, rebooted wifi 70+ times. If they are going to force freely on you by selling tvs with this software make it work my internet is fast Ariel is started and before the robotic reply I’ve done all the trouble shooting tips from freely site.
April 19, 2026
Unprompted review
Reply from Freely
Hello, and thank you for sharing your experience with us.
We can see you’ve already gone through a number of troubleshooting steps, and we appreciate you taking the time to try these.
We’d really like to take a closer look at this with you and help get things working as expected. Our Support Team can review your setup and go through anything further that may help.
You can contact us here via phone or live chat: https://www.freely.co.uk/help/faqs/contact-us
Thanks again for taking the time to leave a review.
Reply from Freely
Hello there,
We really appreciate you taking the time to share your feedback, and It’s great to know that your issue has been resolved and everything is now working as expected. Getting things sorted quickly and smoothly is always our aim.
With the option to restart programmes from the TV guide, it’s easy to pick things up from the beginning if you miss the start.
If there’s anything else we can help with, you’re always welcome to reach out. Thanks again, we really appreciate your feedback.
Reply from Freely
Thanks for leaving us a review, and a 5-star one too!
We pride ourselves on being able to help viewers in a way that is quick and easy to understand, so it’s fantastic to see that being reflected in a review.
With all internet-delivered channels available in HD, Freely is designed to give you a clear and smooth viewing experience, all free of charge!
If anything else comes up, you’re always welcome to get back in touch. Thanks again for your feedback, it’s much appreciated.
I contacted you recently because no ITV…
I contacted you recently because no ITV channels were being received. You said the problem was "at our end" (i.e. at your end). Nothing has been done. In fact reception of all channels is now much slower, although the BBC and other streaming platforms still work. You said you would look into it. You haven't fixed the problem. Please could you do so. Many thanks.
Michael Helston
April 15, 2026
Reply from Freely
Thanks for taking the time to share your feedback.
We work hard to keep viewers up to date and appreciate your patience while we have the opportunity to look into this. If you haven’t received a recent update, please do get back in touch and we’d be happy to review this with you.
Our aim is always to provide a smooth and reliable viewing experience, with features like seamless access to live and on-demand TV all in one place, helping you get the most out of your TV day to day.
Thanks again for bringing this to our attention.
Reply from Freely
Hi there,
We're delighted to hear that you found our adviser patient, and that they were able to get things sorted for you. High quality and step-by-step support is something we place a lot of value on.
With Freely, switching between live TV and on-demand content is built in, so it’s easy to carry on watching in a way that suits you.
If anything else comes up, you’re always welcome to get back in touch 🙂
Answered my query to my satisfaction…
Answered my query to my satisfaction and I was able to rectify the problem I was experiencing.
April 16, 2026
Reply from Freely
Thanks for leaving us a 5-star review!
Quick and clear answers is something we aim to provide in every case, and it's fantastic to know that this was your experience.
Features like the ability to switch between live TV and on-demand players make it easy to keep watching without interruption, whether that’s moving from a live programme into catch-up or picking something else to watch without needing to change inputs or devices.
If you ever need any help in the future, you know where to find us: https://www.freely.co.uk/help/faqs/contact-us
Very Helpful Chat
Very Helpful Chat - also phone number to speak to a Human - Tech Issues
April 15, 2026
Reply from Freely
Hello there,
We pride ourselves on providing excellent support and it's always so nice to see that reflected in a review. We're thrilled to hear that you found the support helpful, and that having the option to speak to someone directly made things easier.
With all internet-delivered channels available in HD, Freely is designed to provide a clear and enjoyable viewing experience.
If you need anything further, you’re always welcome to get back in touch. Thanks again for your 5-star feedback!
Got an error code
Got an error code, Jason guided me to a simple solution, all good now thanks
April 15, 2026
Reply from Freely
Thank you very much for leaving us a 5 star review!
We're delighted to hear that Jason was able to guide you to a simple solution and get everything back up and running. Clear, straightforward support is a big part of how we aim to support viewers.
With channels streamed over WiFi, Freely makes it easy to get watching without the need for an aerial, for free.
If anything else comes up, you’re always welcome to get back in touch. Thanks again for the nice words and the 5 stars!
The problem was almost sorted .
The problem was almost sorted .. I still couldn't see the Fil on 4 from the start so I gave up. Perhaps the problem could have been with the Sky Internet service?
April 14, 2026
Reply from Freely
Thanks for taking the time to share your thoughts with a 5-star review.
With the option to restart programmes directly from the TV guide, you can usually jump back to the beginning of shows, depending on availability and connection. If this is still not the case for you, we'd welcome the opportunity to take another look.
If you'd like to contact us via: https://www.freely.co.uk/help/faqs/contact-us and ask for The Reviews Team. We'll take a look at what's already been tried and do our best to find a solution for you.
Thanks again for your feedback!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.