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Review summary

Created with AI, based on recent reviews

Looking at 348 reviews, reviewers had a great experience with this company. Customers are really happy with the user experience, finding the software easy to use and understand, often without needing a manual. Many people also appreciate the quick response times from customer support, noting that issues are often resolved efficiently and promptly. The product is frequently described as working quickly and effectively for various tasks. However, some people were dissatisfied with the product, reporting issues like the app crashing or freezing, and certain features becoming unavailable. There were also instances where customers experienced problems with license keys after reinstalling software or transferring it to a new computer, and some felt that customer service was not always responsive or helpful in these situations.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product. Many customers praise the product's reliability, ease of... See more

User experience

Clients share positive opinions on user experience, frequently highlighting the software's ease of use,... See more

Customer service

Reviewers mention ambiguous feedback about customer service. Many customers praise the quick, helpful, and... See more

Application

Customers had ambiguous experiences with the app. Many reviewers praise it as a great program, reliable for... See more

Response time

Users describe positive interactions with response times. Many customers praise the quick and prompt... See more

Reviews shaping this summary

Rated 4 out of 5 stars

And is is sometimes available cheap for the lifetime key, so look out. The Support team solved my problem nearly asap, many thanks. Only problem is the installation routine which must use only win... See more

Rated 4 out of 5 stars

The free week offer to try the product did not convinced me to buy it. Indeed it was quicker to rip a DVD with the option than without, but still 1hour per movie! There is no content to read and see... See more

Rated 4 out of 5 stars

I have only had this software a short time and am still learning the ins and outs of it. I would have appreciated a concise manual for the operation of the software but, with my limited experience, I... See more

Rated 4 out of 5 stars

I had Megapack V. 4.x with lifetime updates since 2022. After a few problems and contacting support, I was told that there was a version 5 available, but unfortunately the update had to be purchased.... See more


Company details


Contact info

4.0

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 83% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

woked on the web page

Well, the app on my mac mini freezes at 50%, but worked on their web page, got an mp3 from a utube video, so I can listen in the car, worked perfectly

April 23, 2026
Unprompted review
Rated 5 out of 5 stars

Initial disappointment

I’d like to update my recent review. Initially I gave Freemake a one star with the review included below. I have to say that Freemake have been extremely prompt in resolving the situation for me. In fact, they have always been very quick to respond to small issues I have faced before.
In truth, I have found this software very user friendly and it functions really well. It’s why I was so disappointed when I couldn’t get the software to work. I would heartily recommend them and I’ve upgraded my star rating.

My original one star review:
I purchased a lifetime key from Freemake. Don’t bother because they’ve now released a new version and asked me to pay again as the old version no longer works. Lifetime surely means lifetime. In my opinion.

April 20, 2026
Unprompted review
Freemake logo

Reply from Freemake

Hello,

We are very sorry that you encountered this situation. This was the result of a technical issue and should not have happened. I have forwarded your information to our support team, and they should have already helped you with your issue. Once the issue has been resolved, we would appreciate it if you could update your review.

Sincerely,
The Customer Care Team

Rated 5 out of 5 stars

amazing and efficient!!

this is the only actual website that works for downloading youtube videos even on IOS, super efficient AND with audio!! i’m the type of person to judge but this is deffo going into my saved tabs.

April 18, 2026
Unprompted review
Rated 4 out of 5 stars

Prompt Customer Response

I had a little issue with Freemake Downloads. It took a little bit, but I found where to send an email to. And you are very good at responding to every email. It took about a week, but In the end, everything was resolved. So, the service is very good - but it would be a little nicer for me if I could talk with someone. But I really like the software!

April 16, 2026
Unprompted review
Rated 1 out of 5 stars

I have a gold/lifetime product key- receipt required as it has details

I have a gold/lifetime product key;

Cannot log into an account with Freemake, as I need to reset my password, no option on the website to undertake this- request a new password, so I can obtain a receipt for the product key;

Email still not responded to, rather an auto-generated AI?

Better service required.

Regards
Lorraine (Elaine) Tait

April 17, 2026
Unprompted review
Freemake logo

Reply from Freemake

Hello Lorraine,

We don't have an option to reply to inquiries using artificial intelligence — all responses are written by a real person. I have forwarded your information to our support team, and they should have already helped you with your issue. Once the issue has been resolved, we would appreciate it if you could update your review.

Sincerely,
The Customer Care Team

Rated 5 out of 5 stars

The app you need to have!

I have been using this app for 7 years. It's simply the best!!! Video trimming, format conversion,... Customer service is a 10/10!!! Quick responses and great support

April 15, 2026
Unprompted review

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