And is is sometimes available cheap for the lifetime key, so look out. The Support team solved my problem nearly asap, many thanks. Only problem is the installation routine which must use only win... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
The free week offer to try the product did not convinced me to buy it. Indeed it was quicker to rip a DVD with the option than without, but still 1hour per movie! There is no content to read and see... See more
I have only had this software a short time and am still learning the ins and outs of it. I would have appreciated a concise manual for the operation of the software but, with my limited experience, I... See more
I had Megapack V. 4.x with lifetime updates since 2022. After a few problems and contacting support, I was told that there was a version 5 available, but unfortunately the update had to be purchased.... See more
4.0
Great
2K reviews
Replied to 83% of negative reviews
Typically replies within 1 week
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Technical issue - practical solution
The time lapse between reporting an issue and it being satisfactorily corrected was minimal and the final outcome greatly appreciated.
April 1, 2026
Unprompted review
Fast to reactivate my key.
Fast to reactivate my key.
I just hope this is not a reoccurring problem and it's fixed.
April 1, 2026
Unprompted review
So good
So good, so fast, and free. Could never ask for a better website. Thank you so much to all the devs of this
January 1, 2026
Unprompted review
EXCELLENT CUSTOMER CARE
I had a little problem but their customer care solved it brilliantly. The software now works regular!
I get very satysfied!! + + +
March 31, 2026
Unprompted review
Reply from Freemake
Hello,
We are very sorry that you encountered this situation. This was the result of a technical issue and should not have happened. Please reach out to our support team at support@freemake.com, and we will resolve this matter promptly. Once the issue has been resolved, we would appreciate it if you could update your review.
Sincerely,
The Customer Care Team
Easy to download and easy to use...
March 30, 2026
Unprompted review
Super happy with Freemake - Outstanding!
The Freemake software is super easy to use. In my opinion, it's the best out there. The support staff responded quickly when I had an issue and resolved it immediately. I couldn't be happier. I recommend their software to all my family and friends.
March 27, 2026
Unprompted review
Excellent complete program for music and videos. Kind, knowledgable and fast technical support. Thank you
Kind service and fast
Good an complete software. Easy to use
March 26, 2026
Unprompted review
Easy to use and comprehensive user…
Easy to use and comprehensive user interface. I just wanted a few files to download, so I didn’t purchase any products other than the trial one.
March 16, 2026
Unprompted review
I have been using freemake for years
I have been using freemake for years, I am well pleased at how easy it is to use, I have other programs but I prefer using freemake......
March 28, 2026
Unprompted review
Awesome product
Awesome product! Been using Freemake for 10+ years... Never had any issues until recently... For some reason, it just wouldn't load the article... Freemake worked constantly on trying to resolve my issue. They finally sent me a EXE FILE to install so that I could sent them my "log files". Unfortunately, (just stupid bad luck), when I attempted to send them my files, my hard drive crashed on my laptop and it wouldn't boot up. They told me that after I get back up and running, to reach back out to them and they would be glad to help me!
March 10, 2026
Unprompted review
My YouTube down loading issue was not…
My YouTube down loading issue was not resolved despite trying everything suggested. YouTube algorithims seem the winner. I have reverted to a RELIABLE "screen recorder".
March 25, 2026
Unprompted review
Reply from Freemake
Good day,
Thank you for your feedback. We're truly sorry that we weren't able to resolve the issue this time around. We hope that next time, we'll be able to meet your expectations.
Sincerely,
The Customer Care Team
NO VALUE in their promises to Loyal Freemake patrons
I have been a loyal Freemake patron since March of 2017...Up til now, I've been very satisfied purchasing added upgrade packages including LIFETIME GOLD. I feel as though that counts for nothing. I upgraded my laptop and in the process of transferring Freemake Software was notified the license keys were outdated and I needed to upgrade the software. In return, I would receive the latest software that had been updated to permit downloads of youtube videos and others not previously available. The encouragement was sweetened by "reduced price considering that I was a loyal customer."
Literally, seconds after agreeing to the purchase... a second window advised me of a 90% discount "considering that I was a loyal customer." Clearly, this is a marketing error... & should NOT have popped up unless I had refused the first offer. If you were willing to offer me the same software at 90% discount... Why not offer that in the first place...since afterall, I AM THE SAME LOYAL CUSTOMER. I tried contacting Support for assistance and received a 'boiler plate' response citing refund rules I agreed to when I made the last purchase... ie. We reserve the right to decline refund requests in the following cases:
When a user demands a refund immediately after buying Freemake...
BTW, HOW DO YOU DEFINE LIFETIME.
March 24, 2026
Unprompted review
Reply from Freemake
Hello,
We are very sorry that you encountered this situation. This was the result of a technical issue and should not have happened. Please reach out to our support team at support@freemake.com, and we will resolve this matter promptly. Once the issue has been resolved, we would appreciate it if you could update your review.
Sincerely,
The Customer Care Team
Freemake is my choice for saving videos…
Freemake is my choice for saving videos from YT before they could disappear and keep them in my archives. And it really works fine !
March 26, 2026
Unprompted review
Impossible installer la clé d'activation
March 26, 2026
Unprompted review
Reply from Freemake
Bonjour,
nous sommes désolés d'apprendre que vous avez rencontré des difficultés avec notre produit, mais la nature du problème n'est pas tout à fait claire dans votre avis. Si votre clé ne s'active pas, veuillez écrire à support@freemake.com et notre équipe de support vous aidera. Si le problème est résolu, nous vous serions reconnaissants de bien vouloir mettre à jour votre avis.
Cordialement,
L'équipe Care
Frustrating of late but good overall app
Dislikes...Paid for mega pack,one off payment, then my pc broke down and had to buy another-yet freemake said altho i paid for pack for life on one pc,be aware you have to buy another pc 5 mins later you need re pay for the pack!!
program on both old pc and new one suddenly crahses or freezes occasionaly (often) when editing,losing all edits upto that point not saved.
on old pc my web cam files worked without problem-on new upgraded pc when installed freemake,those same files no longer recognised by freemake to edit unless i use freemake to save iin mp4 (which is what my camera files are already) and only then does it allow me to edit the newly saved mp4 files....
seems slower on my 5x's faster (win11) pc with more memory than did on old pc (win10)
pro's...
easy to use,easy to understand without a manual, does most of what i need it for (edit,save,reverse vertical/horizontal film,seperate and join clips etc)
fairly prompt reply to support questions if dont mind the usual frustration of dealing with zendesk 1st
March 25, 2026
Unprompted review
Reply from Freemake
Hello,
We're sorry we weren't able to help you. Our support team usually handles requests successfully, but sometimes an issue is difficult to reproduce, and that makes it hard to resolve.
We hope that our future interactions will be more productive. Please accept our apologies once again for any inconvenience this has caused you.
Sincerely,
The Customer Care Team
The product is very reliable
The product is very reliable. If I have a query the staff respond very quickly, they are friendly, courteous and helpful. I have been a fan of this product for many years
now and highly recommend it.
March 23, 2026
Unprompted review
Great little program
Only used a couple of times but I found the program to be very fast and acurate. Have bookmarked it for future use. Thank you. Great little program.
March 25, 2026
Unprompted review
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