Freeman Jones Reviews 

677
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 218 reviews, reviewers overwhelmingly had a great experience with this company, noting truly life-changing debt solutions. Customers frequently praise the dedicated staff for being exceptionally helpful, highly knowledgeable, and deeply supportive throughout the entire advisory process. Reviewers consistently note that the team explains all available options clearly and patiently makes stressful financial situations much easier to manage. However, some people mentioned facing communication challenges, such as dealing with unfulfilled promises, delayed email updates, or difficulties tracking required documents. Despite these occasional hurdles with correspondence and tracking, consumers generally feel immensely relieved, reassured, and well-guided by the professional advisory team from start to finish.

What people talk about most

Staff

Users describe positive interactions with staff, praising the team for being exceptionally friendly,... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently noting that the team is supportive,... See more

Service

Reviewers mention positive feedback about service, expressing deep appreciation and relief for the expert... See more

User experience

Customers felt high satisfaction with the user experience, often describing the process as smooth and... See more

Customer communications

People report ambiguous experiences with customer communications, as feedback highlights a clear divide... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Well were do I begin? Not only have FJ sorted out my financial issues but because Im not 24/7 worrying which Peter to use to pay which Paul, from the moment I wake up to I go to bed, I was constantly... See more

Rated 5 out of 5 stars

Freeman jones made a very stressful situation much better, We went through all possible options before settling on a IVA. I was kept well informed at every point. Every process was explained in de... See more

Rated 5 out of 5 stars

I can’t thank Freeman Jones enough for helping me get my finances back on track through an IVA. From the very beginning, the staff have been so friendly, supportive, and professional. They took the... See more

Rated 5 out of 5 stars

Very friendly, highly knowledgable staff. Approachable through a direct contact number and text message. We have received a very clear and detailed explanation of the processes all the way through. Th... See more


Company details

  1. Debt Relief Service
  2. Credit Counseling Service
  3. Insolvency Service

Written by the company

Freeman Jones is a firm of insolvency practitioners specialising in Individual Voluntary Arrangements (IVAs).


Contact info

4.8

Excellent

TrustScore 5 out of 5

677 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 33% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(677)

216 reviews in the last 12 months

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Rated 5 out of 5 stars

Freeman jones made a very stressful…

Freeman jones made a very stressful situation much better, We went through all possible options before settling on a IVA. I was kept well informed at every point.
Every process was explained in detail.
The staff are exceptional, very friendly, understanding and they don’t judge which to me is important. I can now with their help get my life back on track.

August 1, 2026
Unprompted review
Rated 5 out of 5 stars

I honestly wish I’d just taken control…

I honestly wish I’d just taken control sooner. The team have shown empathy and no judgement in supporting me and I’m thankful for that. No one gets into this position willingly and I’m thankful there’s a business that is just there to help

August 20, 2026
Unprompted review
Rated 5 out of 5 stars

My experience to say the least is life…

My experience to say the least is life saving.
All the advisors that handled my case were v understanding to to give my close relative chance to assist me with hearing, explaining etc where I could not for clarity. They were very helpful, impressive, experts, patient, empathic , and same time professional. I have had sleepless night due to my money debt worries and my failing health but with FJ solution I now have less to worry about ie my physical and emotional health and how long I have to live. I am indeed very grateful to FJ, my creditors that voted . May God Bless you all the more.

August 17, 2026
Unprompted review
Rated 5 out of 5 stars

A huge massive thank you!

Well were do I begin? Not only have FJ sorted out my financial issues but because Im not 24/7 worrying which Peter to use to pay which Paul, from the moment I wake up to I go to bed, I was constantly worrying. Because I now have room in my brain, I am focusing now on more healthy eating which is helping my weight loss, which in turn will help my mobility. So it’s a massive huge ginormous thank you from me. I have already told my friend who is in a similar situation to me about FJ. So thank you again.

July 16, 2026
Unprompted review
Rated 5 out of 5 stars

Finally I can breathe

I spent most of my adult life making a series of stupid financial decisions, and then burying my head on the sand about it.
When I decided to do something about it Freeman Jones were there every step of the way.

I now have light at the end of the tunnel, and a huge weight lifted from my shoulders. 5 years to go and then debt free for the first time in 23 years.
The staff were great, super understanding, and never made me feel judged. Thank you guys.

August 13, 2026
Unprompted review
Rated 5 out of 5 stars

I’m very happy with the service I…

I’m very happy with the service I received from Freeman Jones. The whole process was explained clearly, and the team were supportive, patient and professional throughout. They kept me informed at every stage and helped me understand my options without making me feel pressured.

I’m very relieved that my IVA has now been accepted, and I really appreciate all the help and guidance I received along the way. Thank you to everyone involved. I would definitely recommend Freeman Jones to anyone struggling with debt and looking for professional support.

August 10, 2026
Unprompted review
Rated 5 out of 5 stars

Difficult situation sorted

It was difficult to make the decision to ask for help but the people I spoke to have been so supportive, helpful and understanding. Personal financial questions are always difficult to answer but I didn’t feel judged in anyway and I feel I can now budget my finances better and I know help and advice are only a phone call away.

August 10, 2026
Unprompted review
Rated 5 out of 5 stars

I just wanted to take a moment to thank…

I just wanted to take a moment to thank you all for your help and support throughout the IVA process.
Your guidance and reassurance have made what could have been a very stressful experience much easier to manage, and I really appreciate all the time and effort you have put into helping me through it.
Thank you again for all your support — it really is very much appreciated.
Kind regards,

August 7, 2026
Unprompted review
Rated 5 out of 5 stars

From my very first contact

From my very first contact, the team treated me with complete empathy. They explained every option clearly, without any pressure, and helped me get my life back on track. Wonderful service!

August 5, 2026
Unprompted review
Rated 5 out of 5 stars

Great company

Obviously having money worries is very stressful, but they made me feel so comfortable speaking to them about it, very very friendly and super helpful. I would advise anyone with money worries to take the step and get in touch with this lovely people. Top class

August 5, 2026
Unprompted review
Rated 5 out of 5 stars

After stressing for many months over…

After stressing for many months over finances, I finally made the call to get some help.
They were courteous, kind and friendly, no judgement made about myself and the final outcome was far better than I would have hoped for.

Don't stress make the call

July 30, 2026
Unprompted review
Rated 5 out of 5 stars

Nothing was ever too much hassle for…

Nothing was ever too much hassle for them, always was understanding and supportive throughout the whole process. Everything was always explained thoroughly and in a way that made it understandable. Couldn’t really ask for a better service.

July 31, 2026
Unprompted review
Rated 1 out of 5 stars

Even though I sent everything they…

Even though I sent everything they asked for wage slips etc for 5 yes.i kept been ask for wage slips I'd already sent them..bad internal systems..I got to 5yrs and then suddenly owed 25% of my original debt,which I payed taking me to 6yrs.
Then they asked for another£1160 .when they looked into it..amazing I only owed £128.frawd comes to mind.
I payed it immediately to get it finalised..1 week later I get another demand for the same amount.
Pyramid scheme comes to mind
Do not use this company.
I rate them 1 out of 10

July 28, 2026
Unprompted review

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