Freeman Jones Reviews 

677
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 218 reviews, reviewers overwhelmingly had a great experience with this company, noting truly life-changing debt solutions. Customers frequently praise the dedicated staff for being exceptionally helpful, highly knowledgeable, and deeply supportive throughout the entire advisory process. Reviewers consistently note that the team explains all available options clearly and patiently makes stressful financial situations much easier to manage. However, some people mentioned facing communication challenges, such as dealing with unfulfilled promises, delayed email updates, or difficulties tracking required documents. Despite these occasional hurdles with correspondence and tracking, consumers generally feel immensely relieved, reassured, and well-guided by the professional advisory team from start to finish.

What people talk about most

Staff

Users describe positive interactions with staff, praising the team for being exceptionally friendly,... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently noting that the team is supportive,... See more

Service

Reviewers mention positive feedback about service, expressing deep appreciation and relief for the expert... See more

User experience

Customers felt high satisfaction with the user experience, often describing the process as smooth and... See more

Customer communications

People report ambiguous experiences with customer communications, as feedback highlights a clear divide... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Well were do I begin? Not only have FJ sorted out my financial issues but because Im not 24/7 worrying which Peter to use to pay which Paul, from the moment I wake up to I go to bed, I was constantly... See more

Rated 5 out of 5 stars

Freeman jones made a very stressful situation much better, We went through all possible options before settling on a IVA. I was kept well informed at every point. Every process was explained in de... See more

Rated 5 out of 5 stars

I can’t thank Freeman Jones enough for helping me get my finances back on track through an IVA. From the very beginning, the staff have been so friendly, supportive, and professional. They took the... See more

Rated 5 out of 5 stars

Very friendly, highly knowledgable staff. Approachable through a direct contact number and text message. We have received a very clear and detailed explanation of the processes all the way through. Th... See more


Company details

  1. Debt Relief Service
  2. Credit Counseling Service
  3. Insolvency Service

Written by the company

Freeman Jones is a firm of insolvency practitioners specialising in Individual Voluntary Arrangements (IVAs).


Contact info

4.8

Excellent

TrustScore 5 out of 5

677 reviews

5-star
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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 33% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(677)

216 reviews in the last 12 months

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Rated 5 out of 5 stars

Debt help and relief

I am truly thankful for the team helping me out with getting my IVA acceptance. They handled everything so professionally and the patience they showed me with my hearing difficulties also allowing a family member to be involved with decision making discussions over the phone on my behalf. The outcome is life changing and would recommend to everyone suffering from debt depression that Money Wellness are there to help support you. I can’t thank them enough.
DH

July 13, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service, kind friendly team

All the team I spoke to were kind, friendly and understanding and they listened to my recent problems I had wwith my debt with empathy. They did not judge me. The advice and information I was given was excellent. Once I decided what plan was best for me the process was quick and the team kept me updated all the way. I have now a plan in place which is more affordable and I can sleep easier at night. Thsnk you to everyone who helped me and for your continued support.

July 2, 2026
Unprompted review
Rated 5 out of 5 stars

Communication was on point

Communication was on point. Everything explained about how an IVA works.
The help & advise given took so much pressure & weight off my shoulders.

July 9, 2026
Unprompted review
Rated 5 out of 5 stars

Freeman Jones Gave Me Hope When I Needed It Most

Before I contacted Freeman Jones, I was struggling with a lot of debt and felt overwhelmed. I was constantly worrying about my finances and couldn’t see a clear way forward.

From the beginning, the team at Freeman Jones treated me with respect and understanding. They took the time to explain my options clearly, answered all of my questions, and guided me through every step of the process. Their communication was excellent, and I always felt informed about what was happening.

One of the biggest benefits for me was being able to manage my debt through a single affordable payment rather than dealing with multiple creditors. This made my finances much easier to manage and significantly reduced my stress.

What stood out most was the support and reassurance they provided. They didn’t just help me with the practical side of dealing with debt. They also gave me confidence and hope that my financial situation could improve. Their advice was professional, clear, and genuinely helpful.

I am very grateful for the support I received and would recommend Freeman Jones to anyone who is struggling with debt and looking for guidance towards a more manageable financial future.

July 2, 2026
Unprompted review
Rated 5 out of 5 stars

I thought I’d be in debt forever - they are angels

I genuinely thought I’d be in debt forever and was so nervous about making the call, expecting the worst. Instead, the team at Freeman Jones were kind, understanding, and explained all of my options clearly without any pressure.

They helped me choose the best solution, talked me through every step, and made the whole process so much easier. I now have one affordable monthly payment through my IVA, and the relief I felt after that first phone call was unbelievable.

I honestly feel like I’ve got my life back. Thank you so much to everyone at Freeman Jones for all your help and support.

July 1, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent

Felt so at ease and they talked me through everything in plain English no big words and very friendly couldn’t ask for more. The weights being lifted off my shoulders. I feel free from this burden

June 23, 2026
Unprompted review

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