Great opportunity to invest for your future. Pros: - really low costs for investing and currency FX - ISA and SIPP availability - good app also including a web interface - multitude of in... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I like this app as it is easy to use, pays interest on cash in my account, transactions are quick. Any enquiries I've made get a quick and helpful response. Only downside I've encountered was I wante... See more
Company replied
Took way too long to get account approved, despite numerous attempts to contact the company but posting a review here did the trick within the hour! I’m on now and it’s looking great.
Company replied
No standing or dealing charges, availability of GIA, stocks and shared ISA, SIPP. Access to a great stocks charity, notably to some gilts. They do not provide USD holding facility, and every transact... See more
Company replied
Company details
Information provided by various external sources
With Freetrade, you can invest for free in the stock market. Our app is available today on iOS and Android.
Contact info
London, United Kingdom
- freetrade.io
4.2
Great
8K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy access, simple instructions, first rate app and card! I am very impressed.
One of the better companies for no interest credit for a given time frame. Freetrade gives you all the advice you need to open your account and the balance transfer was made in no time at all and without further ado. Freetrade offers advice on so many financial aspects and I’m very satisfied with this company and its expertise and continued advice and assistance. Thank you!
July 1, 2026
Unprompted review
Reply from Freetrade
Thank you so much for your fantastic review!
We're delighted to hear that you've found the account opening process straightforward, the app and card easy to use, and that your balance transfer was completed quickly and smoothly.
It's especially rewarding to know that you value the financial guidance and ongoing support we provide. We work hard to make managing your finances as simple and accessible as possible, so your feedback means a great deal to us.
Thank you for choosing Freetrade. We truly appreciate your support and look forward to continuing to help you on your financial journey.
Being new to investing I started out by…
Being new to investing I started out by running 2 very different platforms, just with very small sums of money, to see how I got on. It didn't take me long to figure that Freetrade was the better option for me because of its flexibility and ease of use. Money transfers were also very easy to set up so I ended up closing down my account on the other platform and sticking with Freetrade and I have no regrets. Highly recommend this platform, all you need to do is commit a bit of time to research what you want to invest in and watch your money grow!
July 24, 2026
Unprompted review
Reply from Freetrade
Thank you so much for taking the time to leave such a fantastic 5-star review!
We’re thrilled to hear that testing us alongside another platform highlighted Freetrade’s flexibility, ease of use, and smooth transfers. Starting out in investing can feel like a big step, so knowing our platform made that choice clear and seamless for you means a lot to the team.
Thank you for choosing Freetrade for your investing journey, and happy investing!
I transferred several pensions into…
I transferred several pensions into Freetrade. Two completed, but three others have been stuck “in progress” for weeks, despite the app confirming that Freetrade has already received the assets.
One transfer was stopped with an “action required” message telling me to contact live chat. The problem is that the automated chat system is unhelpful, gives contradictory information, and it is extremely difficult to reach an actual person. You send a message and can then wait days for a response.
I raised a formal complaint and clearly explained the delays, the poor communication and my concerns that pension funds may have been left uninvested. Freetrade acknowledged my email on 14 July and promised to reply within three working days. That deadline passed, and I still received nothing.
For a company handling people’s pensions and investments, this level of communication is unacceptable. The issue is not just that transfers have taken longer than expected; it is the complete lack of meaningful support when something goes wrong.
I will update this review if Freetrade resolves the transfers, explains what caused the delays and properly addresses my complaint.
July 23, 2026
Unprompted review
Reply from Freetrade
Thank you for taking the time to share your experience. We're sorry to hear about the delays with your pension transfers and the frustration caused by the communication you've received.
We'd like to look into this further and understand exactly what has happened. Please email us at reviews@freetrade.io with your review details so we can locate your Freetrade account and investigate this for you. We'll do our best to provide an update and address your concerns.
We appreciate your feedback and hope to have the opportunity to resolve this for you.
Absolutely wonderful site
Absolutely wonderful site! Very straightforward and easy! Customer support is second to none !! Very prompt and I have to mention Luke here, he was fantastic, friendly and professional!!
July 21, 2026
Unprompted review
Reply from Freetrade
Thank you so much for your wonderful review!
We're delighted to hear that you found our website straightforward and easy to use, and that you had such a positive experience with our customer support. We'll be sure to pass your kind words on to Luke, I'm sure he'll really appreciate the recognition.
Thank you for your support, and we look forward to helping you again in the future!
Very informative and easy to use web…
Very informative and easy to use web site very satisfied!
July 23, 2026
Unprompted review
Reply from Freetrade
Thank you for your wonderful feedback! We're delighted to hear you found our website informative and easy to use. We appreciate your support and are glad you had a great experience. We look forward to serving you again!
Very nice and very professional…
Very nice and very professional platform.
Very good when offered ipo and has a lot of fund varieties
July 21, 2026
Unprompted review
Reply from Freetrade
Thanks for the great review!
We’re thrilled to hear you’re enjoying the platform, our IPO offerings, and the range of funds available.
Happy investing!
Great service.
July 20, 2026
Unprompted review
Reply from Freetrade
Thank you for the 5 stars!
Glad to hear you're having a great experience with us.
Happy investing!
Terrible service
Terrible service, unable to provide me with a pension statement showing contributions. I’ve been asking for months. Makes me feel like I’m with a dodgy company and am close to reporting them.
July 18, 2026
Unprompted review
Reply from Freetrade
Thank you for your feedback, and we are genuinely sorry for the delay and frustration this has caused.
Because this involves specific account and pension details, we cannot discuss or investigate your case publicly. Please contact our team directly at reviews@freetrade.io so we can look into this for you immediately.
They make fun of GDPR
Years ago I created an account but decided not to trade with them mainly due to poor pricing that was set at the time and comments I read. I deleted the account and unsubscribed from communications (ANY). They not only kept sending me unsolicited messages and zeroed unwanted account statements but all tries of cancelling the message flows, contacting them or trying to reach their DPO remained unsuccessful. They make parody from data protection, GDPR and possibly any customer rights what so ever. Very bad approach!
July 18, 2026
Unprompted review
Reply from Freetrade
We’re sorry to hear about your experience and appreciate you bringing this to our attention.
We’d like the opportunity to look into what happened and understand why you continued to receive communications after requesting to unsubscribe.
Please email us at reviews@freetrade.io with the email address associated with your account, and our team will investigate this further.
Thanks for taking the time to share your feedback.
I've had a great experience using…
I've had a great experience using Freetrade. The app is simple, easy to navigate, and makes investing straightforward, even if you're new to it. Buying and managing investments is quick, and the overall interface is clean and intuitive.
I've also found the customer support to be helpful and responsive whenever I've had a question. Overall, it's a user-friendly platform that does exactly what I need it to do, and I'd happily recommend it to anyone looking for an easy way to invest.
July 16, 2026
Unprompted review
Reply from Freetrade
Thank you so much for taking the time to leave such thoughtful feedback!
We're delighted to hear you've had a great experience with Freetrade and that you've found the app simple, intuitive, and easy to use. It's also wonderful to know our Customer Service team has been helpful whenever you've needed us.
We really appreciate your recommendation and your support. Thanks for being part of Freetrade!
Reply from Freetrade
Thanks so much for your feedback! We're really pleased to hear you've found the app easy to use and that you've had no issues when selling your investments.
We really appreciate you taking the time to share your experience!
Waiting weeks for an ISA transfer
I have been waiting weeks for a transfer of my ISA and have communicated multiple times with the customer support team through the chat (which I have been replied to within previously) and there has been no response for almost 3 weeks now. It's almost as if they don't want me to make the transfer, so they are making it difficult. If I don't have a response within the next few days I will have no choice but to report it to the ombudsman.
June 27, 2026
Unprompted review
Reply from Freetrade
We’re sorry to hear about the delay and the lack of response you’ve experienced. We understand how frustrating it can be when you’re waiting for an ISA transfer to be completed.
Please be assured that we do not want to make the process difficult, and we’re committed to helping you resolve this. If you haven’t already, please email our support team again at reviews@freetrade.io with your transfer details so we can look into this further and provide an update as soon as possible.
Thank you for your patience, and we apologise for the inconvenience caused.
I have confidently built an ever…
I have confidently built an ever growing portfolio. On times where I have decided to buy, sell or cash out on occasion there has never been an issue. Customer service is also A1 regardless of the size of issue. I will continue trading on here as I have over the last few years.
July 15, 2026
Unprompted review
Reply from Freetrade
Thank you for taking the time to share your experience. We’re delighted to hear that you’ve been able to build your portfolio with confidence and that your trades and withdrawals have been handled smoothly. It’s also great to know that our customer service team has been able to support you whenever needed. We really appreciate your continued trust and look forward to supporting you in the years ahead.
Fantastic experience
July 15, 2026
Unprompted review
Reply from Freetrade
Thank you for your fantastic review! We’re really pleased to hear you had such a positive experience. We appreciate your kind words and are grateful for your support.
Freetrade to do more for long standing customers
Freetrade in general offers a good, reliable and efficient service. For a long period Freetrade has not offered me as a customer of several years, any incentives or rewards for being a long-standing and loyal customer.
This is rather disappointing. Offers or loyalty bonuses if available, would help to retain customers and also encourage from customers like me to invest more new funds into Freetrade.
July 9, 2026
Unprompted review
Reply from Freetrade
Thanks for taking the time to share your feedback. I'm really glad to hear you've found Freetrade to be a good, reliable, and efficient service overall.
I also appreciate your comments about rewards for long-standing customers. I understand why you'd like to see more recognition for your loyalty, and how offers or loyalty incentives could encourage you to continue investing with us. I'll make sure your feedback is passed on to the relevant team, as we're always looking at ways to improve the experience for our customers.
Thanks again for sharing your thoughts-we really appreciate it.
Good app & good value
App is easy to use & there are no charges for buying or holding funds in a stocks & shares ISA. Range of shares & funds is good.
July 7, 2026
Unprompted review
Reply from Freetrade
Thanks so much for the 5-star review! We're really glad you're enjoying the simple app layout, our commission-free ISA, and the selection of shares and funds.
Wishing you all the best with your portfolio!
New to investing and the platform made…
New to investing and the platform made it easy to understand. Great support from the help desk. They were prompt and explained clearly.
July 6, 2026
Unprompted review
Reply from Freetrade
Thanks so much for the 5-star review! Welcome to investing, we're thrilled to hear the platform has made your start smooth and easy.
I'll be sure to pass your kind words on to the support team as well.
Happy investing!
No problems whatsoever
No problems whatsoever. Good for dipping your toe in the market.
July 6, 2026
Unprompted review
Reply from Freetrade
Thanks for the 5-star review! Great to hear you've had a seamless experience and that the platform is a good fit for getting started with.
Happy investing!
Good that you only pay for transactions
I like the fact it’s by transaction only
July 4, 2026
Unprompted review
Reply from Freetrade
Thanks for the review and for sharing your feedback! Glad to hear you appreciate the transaction-led approach.
We're always working on ways to improve the platform, so feel free to drop us a line if you ever have any other suggestions.
Happy investing!
Cant fault them
Cant fault them, their ap I find the easiest to understand and use, compared to two others I use frequently. Recently had an issue getting free shares after using their recommend a friend service, issue was probably caused by our own errors, but their customer service was top notch, each time they responded within a day and resolved the issue quickly, shout out to Daniel for great customer service, definitely deserve a 5 star rating in my opinion
July 3, 2026
Unprompted review
Reply from Freetrade
Thank you so much for the 5-star review! I'm really glad we could get those free shares sorted out for you quickly, and it's awesome to hear you find the app the easiest to use.
Appreciate the shout-out and your support!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.