I was not able to successfully reach a streaming service, despte multiple tries (Plant VPN Premium service). I opted for another VPN and was successful with that. I have reached out to the suppo... See more
Company replied
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See what reviewers are saying
Very simple app with variety of servers, including around 10 free options. Could be less of Ads on free version but generally worth it as the connection works fine
Company replied
Logging in is just broken in Chrome extension. Was locked out of my account for 10 days. Resetting the password 10 times in a row did not work. Support were able to resolve the login problem AFTER 3... See more
Company replied
I gave Planet VPN a try recently, and here’s the truth: it’s a pretty decent option if you just want a free VPN for basic use, but it’s not without its flaws. Simple to use – the app is clean,... See more
Company replied
Company details
About PLANET VPN
Written by the company
100% free VPN service with no traffic, bandwidth or time limit. Just install and connect - no registration or personal data required
⭐ Supports any device and OS: Windows, Mac, Android, iOS
⭐ Browser extensions for Chrome, Firefox, Edge, Opera, Yandex Browser
⭐ Full featured VPN, encrypted connection
⭐ Free 5 locations, over 50 countries with premium subscription
⭐ No traffic or speed limit for free locations
⭐ No registration required
⭐ No ads
⭐ Max speeds
⭐ Support for routers and third-party VPN clients
⭐ Up to 10 devices under one subscription
⭐ Technical support via chat or email
⭐ Supports any device and OS: Windows, Mac, Android, iOS
⭐ Browser extensions for Chrome, Firefox, Edge, Opera, Yandex Browser
⭐ Full featured VPN, encrypted connection
⭐ Free 5 locations, over 50 countries with premium subscription
⭐ No traffic or speed limit for free locations
⭐ No registration required
⭐ No ads
⭐ Max speeds
⭐ Support for routers and third-party VPN clients
⭐ Up to 10 devices under one subscription
⭐ Technical support via chat or email
Contact info
Bulevardul Dimitrie Pompeiu 5-7, 020355, Bucharest, Romania
- support@freevpnplanet.com
- freevpnplanet.com
2.7
Poor
198 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
This is my update on my first review of…
This is my update on my first review of this company. It is insult to any client. Please stay away. I would try to paste screen shots of the correspondence between me and vpnplanet but was not able to. Unfortunately I can not attach any documents either just to bad.
May 14, 2025
Unprompted review
Reply from PLANET VPN
Hi John!
We are truly sorry to hear about the experience you had with our team. We always try to resolve issues as quickly and respectfully as possible, and it's really important for us to get to the bottom of every situation.
If you are ready to give us another chance, please get in touch with our support through any convenient channel, specifying "From Trustpilot" in the subject line of your inquiry so that we can identify you more quickly. We will do our best to resolve your issue.
Best regards,
Planet VPN Team
Reply from PLANET VPN
Hi!
We are truly sorry to hear about the experience you had with our team. We always try to resolve issues as quickly and respectfully as possible, and it's really important for us to get to the bottom of every situation.
If you are ready to give us another chance, please get in touch with our support through any convenient channel, specifying "From Trustpilot" in the subject line of your inquiry so that we can identify you more quickly.
We will do our best to resolve your issue.
Best regards,
Planet VPN Team
I’m really disappointed with this PlanetVPN
I’m really disappointed with this VPN. I’ve used many VPNs before, and I found this one while looking for something faster than the one I currently use. Before purchasing, I asked their support team if they offered a 1–2 day trial version. They told me they didn’t, but said I could buy it and get a refund if I had any issues.
So, I bought and downloaded it, but I could never install it. After the purchase, the app simply wouldn’t open or install at all. When I contacted support, they gave me very generic answers and were not helpful. Two days later, I requested a refund. I checked their refund policy, and my situation clearly qualifies. But despite this, they ignored my request — and all four of my follow-up emails.
I still haven’t received any response. Most likely, they’ll charge my card again next month. I wasn’t even able to use the VPN once.
I absolutely do not recommend this VPN. At this point, I’m even questioning whether they actually have a working product.
July 1, 2025
Unprompted review
Reply from PLANET VPN
Hi!
We are truly sorry to hear about the experience you had with our team. We always try to resolve issues as quickly and respectfully as possible, and it's really important for us to get to the bottom of every situation.
Please duplicate your request with the subject line “From Trustpailot” so that we can respond more quickly. We may not have received some of your emails. We will definitely check all your requests to us and try to get your money back.
It is essential to us that you give us a chance to resolve this problem.
Best regards,
Planet VPN Team
Reply from PLANET VPN
Hello!
Could you please specify what difficulties you encountered while using our service?
You can contact us by email at support@freevpnplanet.com.
We’ll promptly investigate and do our best to reach a fair and swift resolution.
Best regards, Planet VPN Team
Reply from PLANET VPN
Hello!
Could you please specify what difficulties you encountered while using our service?
You can contact us by email at support@freevpnplanet.com.
We’ll promptly investigate and do our best to reach a fair and swift resolution.
Best regards, Planet VPN Team
It did not serve my purpose
June 1, 2025
Reply from PLANET VPN
Hello!
Could you please describe in more detail what you were not satisfied with or did not meet your expectations?
You can contact us again via Telegram at https://t.me/freevpnplanet_support or by email at support@freevpnplanet.com.
We’ll promptly investigate and do our best to reach a fair and swift resolution.
Best regards, Planet VPN Team
Scammed by Planet VPN!!!
After paying their fee, I was supposed to be able to log in and stay logged in as long as I'm online. But for the last 4 days I have had NO service at all!! I paid in advance for 6 months!!! I've written to them twice and got no response and no refund!!!
May 23, 2025
Reply from PLANET VPN
Hello!
We are sorry to hear that you have encountered problems while using our service. Unfortunately, we don't see any emails from you.
Please contact us again via Telegram at https://t.me/freevpnplanet_support or by email at support@freevpnplanet.com.
We’ll promptly investigate and do our best to reach a fair and swift resolution.
Best regards, Planet VPN Team
Reply from PLANET VPN
Thank you so much for your review 😊
We are very happy to hear that the product works well for you. If you have any questions or suggestions, we're always here to help! 💬
Enjoy safe browsing!
Best regards, Planet VPN team!
SCAM!!!
SCAM!!!
Now I will tell you why you should not contact this company and buy their service for a long time.
It turned out that I need a VPN to work with neural networks and preferably from certain locations. This VPN among the huge mass turned out to be the most convenient and effective at the time of March-April. The browser extensions are excellent, I work in several browsers, on one I connect one location, on the other I work without a VPN and do not need to connect it to the entire computer, I think this is a decisive plus.
Of the minuses - if you decide to return the money (alas, the VPN completely died almost a month later), then the support will suck the blood out of you. They will drag it out until the very end (apparently the management ordered it), they will offer you to try to reinstall everything and reinstall, clear the cookies, do all this nine times in a circle Dante. Then they will offer you to try their private VPN, but it also does not work, moreover, it breaks the entire network. Then you will write again that nothing helped and, maybe, we will make a refund? But there will be silence in response. I don't know how much longer I have to wait, but my request was submitted within 30 days, which implies a guarantee of return. More than a week has passed and silence.
What's interesting is that another company (A*G**** VPN) issued a refund on the same day of the request! No questions at all. I wrote a problem and a refund request and they immediately returned the money to me without any red tape or persuasion.
I will change the review to positive if this company does get in touch, and we will resolve our problem through mutual settlements.
VPN functionality and locations - 10 out of 10
Extensions and applications - 10 out of 10
Support - 1 out of 10 (they drag out time, avoid returns, like vampires of the sun)
Providers for whom this VPN stopped working:
TELE-2
Sprint Inet
MTS
Update: This company tried to remove my review as slanderous. They never refunded my money, only gave me a private VPN for a month and ignored me everywhere. This is the worst company for customer support.
April 24, 2025
Unprompted review
Reply from PLANET VPN
Hello!
First of all, thank you for such a detailed review. We're very pleased to hear that you appreciated the performance of our browser extensions, the VPN functionality, and the convenience of using it across different browsers. We truly strive to make our product as flexible and user-friendly as possible.
Regarding the refund situation, we sincerely apologize for the inconvenience caused. We will definitely conduct an internal review of your case.
Please contact us again via Telegram at https://t.me/freevpnplanet_support or by email at support@freevpnplanet.com, and include your request number or the email address you used to contact us. We’ll promptly investigate and do our best to reach a fair and swift resolution.
Thank you for sharing your experience — it helps us improve.
Best regards, Planet VPN Team
They are scammers
Don't even think about buying anything here, they are scammers. When buying premium, they promise configs for any device, 24/7 support and a GUARANTEED money back. In reality, there are no configs, support takes 12 hours to respond, and money paid via crypto is not refundable - and of course, none of the above is mentioned anywhere or in any way when buying. They deceive at every step.
Update: if you put a huge banner saying 100% guaranteed refund no questions asked, and then hide the real refund terms deep in the website where nobody can see it, then you DO engage in fraudulent activities, and you know it.
Also I love how you completely ignored my other complaints about not providing promised services. Way to go.
January 25, 2025
Unprompted review
Reply from PLANET VPN
Dear user, we do not engage in fraudulent activities and provide the service in full. Our refund policy is available at https://freevpnplanet.com/refund/, and before subscribing, you agree to the terms stating that cryptocurrency payments are non-refundable. Сontact us at support@freevpnplanet.com— we’ll be happy to assist you.
Really good for free!
Ive been using it for many months now, and I have no problems with it (free version). It connects fast, stays connected! I highly recommend this VPN!
January 24, 2025
Unprompted review
I'm using the paid version and they…
I'm using the paid version and they recently deleted the Change IP version which was helping a bit with their terrible, unstable service. I sent an email to the support team and it wasn't replied back for two weeks. I never saw terrible staff like this. it's a hit and run scam
January 21, 2025
Unprompted review
Reply from PLANET VPN
Dear user, we apologize for the inconvenience, responses are made in the order of turn. In addition to mail you can contact us via online chat or through the telegram channel https://t.me/PlanetVPN_Support, we will be happy to help you and compensate you for the waiting time. At the moment the option to change IP is available in our applications and using browser extension.
Reply from PLANET VPN
We are sorry that you have such an opinion about our service. We work honestly and provide services in accordance with the stated terms and conditions. If you have any problems, please email us at support@freevpnplanet.com and we will get back to you and sort it out.
I actually really like it.
I actually really like it, even with just free version! It gives you around 5 different countries (or servers I guess they're called? 😅) to pick from, no limitis and very good speed. I really don't understand all the negative comments here.. yeah they can do lots of things better, but still amazing with it's free or very affordable paid version.
January 1, 2025
Unprompted review
liars
just as everyone else has already said, but I didn't believe them. They advertise they provide free vpns for specific servers, but after you download, those specific servers are locked under a paywall. Scammy behaviour, thanks for wasting my time.
December 13, 2024
Unprompted review
Reply from PLANET VPN
Dear user, we are sorry if we have misled you. We provide 5 popular locations in auto-mode to connect absolutely free and without registration, as well as without time and traffic limitations. In our free VPN you can access locations USA, England, Germany, France, Germany and the Netherlands.
NOT TRUE- FREE VPN SPAIN
THEY ADVERTISE THAT THEY GIVE YOU A FREE VPN FOR SPAIN BUT AFTER YOU DOWNLOAD THERE NO FREE VPN FOR SPAIN. LIARS!
December 3, 2024
Unprompted review
Reply from PLANET VPN
Dear user, we are sorry if we have misled you. We provide 5 popular locations in auto-mode to connect absolutely free and without registration, as well as without time and traffic limitations. In our free VPN you can access locations USA, England, Germany, France, Germany and the Netherlands.
Misleading service
If you advertise that you're offering free access to Argentinian servers but require payment to unlock them, it’s misleading and will likely lead to negative feedback. Customers expect transparency, and any attempt to present a “free” service that isn’t truly free will be viewed as deceptive. Honest and clear communication is key—avoid making promises that aren’t upheld, as this will only frustrate users and harm your reputation. Instead, consider genuinely offering free access to what you advertise or clearly communicate any limitations upfront to build trust and prevent dissatisfaction.
November 7, 2024
Unprompted review
Reply from PLANET VPN
Dear Marco,
Thank you for your feedback.
We’re truly sorry if our advertising created a misleading impression — that was never our intention.
We will carefully review the situation and take steps to ensure our messaging is clear in the future.
We hope to have the opportunity to welcome you back as a customer.
Best regards, Planet VPN Team
I payed them money but no service
I payed them money and wanted to get VPN on Linux. I wrote to support got an answer after 5 days: "Settings with configurations for routers, Linux and third-party VPN applications (like OpenVPN) are temporarily unavailable.
Sorry for the inconvenience. We can't tell you yet when they will be available."
November 3, 2024
Unprompted review
Reply from PLANET VPN
Dear user,
Thank you for reaching out, and we're sorry to hear about the issue.
Due to temporary technical reasons, the configurations for routers and Linux were indeed unavailable on our website. We apologize for the inconvenience this may have caused.
Please feel free to contact us via Telegram at https://t.me/freevpnplanet_support or by email at support@freevpnplanet.com - we’ll do our best to help you resolve the issue as soon as possible.
Best regards, Planet VPN Team
Fraud Alert
Seven days later and I'm still waiting for a reply to the first email I sent to them seeking a refund under their "30 day money back guarantee", let alone the half a dozen I've sent since. This company is rotten to the core, and I can only assume that Romania (where they are based) doesn't prosecute fraud and that's how they continue to operate.
October 29, 2024
Unprompted review
Reply from PLANET VPN
Dear Peter,
We’re truly sorry to hear about your experience, and we apologize for the inconvenience caused.
Since some time has passed, we’d like to follow up and check whether your issue has been resolved. If you’re still experiencing any problems or haven’t received your refund, please don’t hesitate to reach out to us again at support@freevpnplanet.com or via Telegram at https://t.me/freevpnplanet_support.
We’re here to help and will do our best to assist you.
Best regards, Planet VPN Team
It is a TRAP
It is a TRAP. They all the time try to break my account. I receive all the time mails they want to restore my password. Do not enter on that site. IS NOT SAFE !
September 27, 2024
Unprompted review
Reply from PLANET VPN
Dear user,
We take account security very seriously and would never attempt to access a user’s account without permission. If you’re receiving unexpected password reset emails, it's possible someone else is mistakenly entering your email address or there is suspicious activity. We recommend ensuring your email account is secure and enabling two-factor authentication where possible.
If you believe your account has been compromised in any way or need further assistance, please contact us directly at support@freevpnplanet.com or via Telegram at https://t.me/freevpnplanet_support. We're here to help and investigate this matter fully.
Best regards, Planet VPN Team
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