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PLANET VPN Reviews 

336
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 126 reviews, reviewers had a great experience with this company. Customers frequently mention that the application is very simple to install and use, offering a fast and reliable connection for everyday tasks. Many people also appreciate the available free version, noting that it works wonderfully and provides access to useful server options without hassle. Some reviewers were not happy with the overall connection stability, mentioning that the service can sometimes be slow or disconnect regularly during use. A few other people also felt that logging into the account or trying to access certain streaming platforms can occasionally be quite problematic and frustrating.

What people talk about most

User experience

Reviewers mention ambiguous feedback about user experience, with many consumers praising the app as easy to... See more

Application

Customers consistently note ambiguous experiences with application, expressing great satisfaction with fast... See more

Product

Customers had ambiguous experiences with product, as many reviewers praised it as the best reliable VPN they... See more

Website

Reviewers highlight ambiguous aspects of website performance, while some consumers appreciate the easy... See more

Service

People report ambiguous experiences with service, as some reviewers note they like the offering despite... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Very simple app with variety of servers, including around 10 free options. Could be less of Ads on free version but generally worth it as the connection works fine

Company replied

Rated 4 out of 5 stars

I was not able to successfully reach a streaming service, despte multiple tries (Plant VPN Premium service). I opted for another VPN and was successful with that. I have reached out to the suppo... See more

Company replied


Company details

  1. VPN Service

About PLANET VPN

Written by the company

Planet VPN — free, fast and private

About PLANET VPN

PLANET VPN is a trusted privacy and security service used by over 15 million people worldwide. We give you a fast, encrypted internet connection with zero logs, no traffic limits, and no registration required — just install the app, hit connect, and enjoy a freer, safer web. Six premium-grade locations are 100% free forever, while a Premium subscription unlocks our full network of 1260+ servers across 60+ countries.

Planet VPN — Free VPN for Android TV

Why people choose PLANET VPN

Truly free, no strings attached — no traffic, bandwidth, or time limits on free locations
Military-grade 256-bit encryption with OpenVPN, IKEv2 and our proprietary StarGuard protocols
Strict no-logs policy — your browsing history, timestamps and personal data are never recorded
Kill Switch instantly blocks traffic if the VPN drops, so your real IP never leaks
DNS & WebRTC leak protection built in by default
Split Tunneling and Double VPN for advanced users who want full control
⭐ Works on every major platform: Windows, macOS, Linux, Android, iOS, Android TV, Huawei, plus extensions for Chrome, Firefox, Edge and Opera
⭐ Up to 10 devices on one subscription, plus support for routers and OpenVPN clients
24/7 customer support via live chat and email

Global fast server network in 60+ countries

Privacy, freedom and savings — every day

Unblock streaming, gaming and social platforms, stay anonymous on public Wi-Fi, get around regional restrictions, and even save money on flights, hotels and Steam by changing your virtual location. Headquartered in Bucharest, Romania — outside major surveillance alliances — PLANET VPN keeps your activity yours and yours alone.

Kill Switch technology protecting your data

Download our mobile apps

Get PLANET VPN on your phone — free, no registration required.

Why do people choose Planet VPN?

Written by the company

⭐Free forever — no traffic, bandwidth, or time limits
⭐No logs, no registration — your data stays yours ⭐Easy to set up — install, connect, done ⭐Fast & secure — 256-bit encryption with StarGuard protocol ⭐Works everywhere — Windows, macOS, iOS, Android and more ⭐Go Premium for 1260+ servers, Double VPN & full speed

Your privacy is guaranteed

Zero logs. Zero tracking. Zero compromise.

Planet VPN never stores your browsing activity, connection logs, or IP address. What you do online is your business — not ours.

Contact info

Get 4 years of Planet VPN — save 80%

Our best-ever deal. Full premium access, all devices, all servers.

4.1

Great

TrustScore 4 out of 5

336 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.1

All reviews

(336)

180 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Unimpressed

I saw this recommended so I thought I'd give it a whirl. In fact that's all I've seen, a little green dot whirling round while a 'Connecting to VPN...' message appears. And it stays there, for as long as you let it. I left it for 30 mins one time.
As the spinner (new eggtimer) is spinning, one cannot click on anything else - e.g. to try a different location VPN. So all one can do is turn it off. And try again ....with the same result.

November 21, 2025
Unprompted review
PLANET VPN logo

Reply from PLANET VPN

Hello Steve,

We are very sorry that you have had difficulties using our service.

Could you please describe your problem in more detail by email: support@freevpnplanet.com

Specifically:
-Which operating system are you using to connect?
-Where are you connecting from and which internet service provider do you use?
-Which server or servers did you connect to and have difficulties with?
-Are you using the free or premium plan?

Best regards, Your Planet VPN Team.

Rated 5 out of 5 stars

The employee

The employee, Fayssal Ouadoudi, was more than wonderful.

November 1, 2025
PLANET VPN logo

Reply from PLANET VPN

Hello!

We truly appreciate your feedback - thank you!

Best regards, Planet VPN team.

Rated 1 out of 5 stars

Completely disrupted my WIFI service

Completely disrupted my WIFI service. Had to have the service rebooted.

October 1, 2025
PLANET VPN logo

Reply from PLANET VPN

Hi!
Sorry to hear that your Wi-Fi got disrupted - that definitely shouldn’t happen. Could you please tell us which version of the app you were using and which server you connected to when this occurred?
You can also email us at support@freevpnplanet.com
so we can check this issue.

Best regards, Planet VPN Team

Rated 1 out of 5 stars

not safe anymore

September 23, 2025
Unprompted review
PLANET VPN logo

Reply from PLANET VPN

Hello!

Could you please clarify what exactly made you think that?
If you experienced any issues while using our service, please describe them in more detail by contacting us at support@freevpnplanet.com

The safety of our users is our top priority, and we’d like to investigate this further.

Best regards, Planet VPN Team

Rated 1 out of 5 stars

Didn't work for me

I wanted a VPN to use in Greece to be able to watch UK television. Mainly BBC and ITV and also Prime Video. So I needed a UK IP address.
I didn't use the free version I bought month.
On trying it at home in UK on all the platforms I was asked to turn off the VPN to allow me to watch.
After going backwards and forwards with the emails to them and them asking me for videos and screenshots etc I decided to just leave it and cut my losses and buy elsewhere.
Which I have done and it works perfectly.
However, they did agree to refund me. Hopefully I will receive it.
So if you are in UK I suggest you maybe don't use Planet VPN. Go elsewhere.

September 22, 2025
Unprompted review
PLANET VPN logo

Reply from PLANET VPN

Hello,

Thank you for sharing your experience. We’re sorry to hear that the service didn’t meet your expectations for accessing certain streaming platforms. Our team is continuously working to improve compatibility across different services, and we appreciate your patience and feedback.

We’re glad that our support team was able to assist you with the refund.

Best regards,
Planet VPN Team

Rated 1 out of 5 stars

russia vpn not working

September 2, 2025
PLANET VPN logo

Reply from PLANET VPN

Hello!

Our support team has already sent you an email.
Please check your inbox and get back to us, so we can help you resolve the issue as quickly as possible.

Best regards,
Planet VPN Team

Rated 5 out of 5 stars

Good VPN, works without any problems

Connects fast and the internet doesn’t slow down. Very easy to use even if you’ve never tried a VPN before. The free version is fine, and the paid one gives more countries and better speed

September 2, 2025
PLANET VPN logo

Reply from PLANET VPN

Hello!

We truly appreciate your feedback - thank you!

Best regards, Planet VPN team.

Rated 5 out of 5 stars

I gave Planet VPN a try recently

I gave Planet VPN a try recently, and here’s the truth: it’s a pretty decent option if you just want a free VPN for basic use, but it’s not without its flaws.

Simple to use – the app is clean, quick to install, and doesn’t need much setup. Perfect for people who just want to click and connect.

Decent speeds for browsing and torrenting – I tested a few servers and downloads were fine. Not blazing fast like Nord or Express, but definitely usable.

Privacy-wise – they say they don’t keep logs, and the encryption is solid (AES-256). Good enough for everyday security.

August 1, 2025
PLANET VPN logo

Reply from PLANET VPN

Hello!

We truly appreciate your feedback - thank you!

Best regards, Planet VPN team.

Rated 5 out of 5 stars

PlanetVPN is fast

PlanetVPN is fast, reliable, and super easy to use. I feel safe browsing anywhere, and the connection speed is excellent. Definitely a 5-star VPN!

August 1, 2025
PLANET VPN logo

Reply from PLANET VPN

Hello!

We truly appreciate your feedback - thank you!

Best regards, Planet VPN team.

Rated 2 out of 5 stars

There is not all countries in the list

There is not all countries in the list

August 1, 2025
PLANET VPN logo

Reply from PLANET VPN

Hello!

We indicate that we provide access to more than 60 countries, which is true - in the premium subscription you have access to 71 countries.

Could you please specify which countries you are missing?
You can send us your offer to support@freevpnplanet.com.
We will consider adding these countries in the future.

Best regards, Planet VPN team.

Rated 5 out of 5 stars

The VPN service operates stable

The VPN service operates stable, fast, securely without failures or blocks

August 1, 2025
PLANET VPN logo

Reply from PLANET VPN

Hello Dmytro!

We truly appreciate your feedback - thank you!

Best regards, Planet VPN team.

Rated 5 out of 5 stars

I am completely satisfied

I am completely satisfied. The main thing is that it works stably.

July 11, 2025
PLANET VPN logo

Reply from PLANET VPN

Hello Andriy!

We truly appreciate your feedback - thank you!

Best regards, Planet VPN team.

Rated 1 out of 5 stars

This is my update on my first review of…

This is my update on my first review of this company. It is insult to any client. Please stay away. I would try to paste screen shots of the correspondence between me and vpnplanet but was not able to. Unfortunately I can not attach any documents either just to bad.

May 14, 2025
Unprompted review
PLANET VPN logo

Reply from PLANET VPN

Hi John!
We are truly sorry to hear about the experience you had with our team. We always try to resolve issues as quickly and respectfully as possible, and it's really important for us to get to the bottom of every situation.

If you are ready to give us another chance, please get in touch with our support through any convenient channel, specifying "From Trustpilot" in the subject line of your inquiry so that we can identify you more quickly. We will do our best to resolve your issue.

Best regards,
Planet VPN Team

Rated 1 out of 5 stars

The worst customer support..

The worst customer support..

July 2, 2025
PLANET VPN logo

Reply from PLANET VPN

Hi!
We are truly sorry to hear about the experience you had with our team. We always try to resolve issues as quickly and respectfully as possible, and it's really important for us to get to the bottom of every situation.

If you are ready to give us another chance, please get in touch with our support through any convenient channel, specifying "From Trustpilot" in the subject line of your inquiry so that we can identify you more quickly.
We will do our best to resolve your issue.

Best regards,
Planet VPN Team

Rated 1 out of 5 stars

I’m really disappointed with this PlanetVPN

I’m really disappointed with this VPN. I’ve used many VPNs before, and I found this one while looking for something faster than the one I currently use. Before purchasing, I asked their support team if they offered a 1–2 day trial version. They told me they didn’t, but said I could buy it and get a refund if I had any issues.

So, I bought and downloaded it, but I could never install it. After the purchase, the app simply wouldn’t open or install at all. When I contacted support, they gave me very generic answers and were not helpful. Two days later, I requested a refund. I checked their refund policy, and my situation clearly qualifies. But despite this, they ignored my request — and all four of my follow-up emails.

I still haven’t received any response. Most likely, they’ll charge my card again next month. I wasn’t even able to use the VPN once.

I absolutely do not recommend this VPN. At this point, I’m even questioning whether they actually have a working product.

July 1, 2025
Unprompted review
PLANET VPN logo

Reply from PLANET VPN

Hi!
We are truly sorry to hear about the experience you had with our team. We always try to resolve issues as quickly and respectfully as possible, and it's really important for us to get to the bottom of every situation.

Please duplicate your request with the subject line “From Trustpailot” so that we can respond more quickly. We may not have received some of your emails. We will definitely check all your requests to us and try to get your money back.
It is essential to us that you give us a chance to resolve this problem.

Best regards,
Planet VPN Team

Rated 1 out of 5 stars

Not good vpn

Not good vpn

June 2, 2025
PLANET VPN logo

Reply from PLANET VPN

Hello!

Could you please specify what difficulties you encountered while using our service?
You can contact us by email at support@freevpnplanet.com.
We’ll promptly investigate and do our best to reach a fair and swift resolution.

Best regards, Planet VPN Team

Rated 3 out of 5 stars

Subscription switched off on my ipad

Subscription switched off on my ipad

May 23, 2025
PLANET VPN logo

Reply from PLANET VPN

Hello!

Could you please specify what difficulties you encountered while using our service?
You can contact us by email at support@freevpnplanet.com.
We’ll promptly investigate and do our best to reach a fair and swift resolution.

Best regards, Planet VPN Team

Rated 1 out of 5 stars
PLANET VPN logo

Reply from PLANET VPN

Hello!

Could you please describe in more detail what you were not satisfied with or did not meet your expectations?
You can contact us again via Telegram at https://t.me/freevpnplanet_support or by email at support@freevpnplanet.com.
We’ll promptly investigate and do our best to reach a fair and swift resolution.

Best regards, Planet VPN Team

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