We needed quick solutions for our team and Freezvon delivered. Whereas our previous provider did not offer us any alternatives to their new phone number requirements, Freezvon really helped us o... See more
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After I cancelled the contract I asked their support team to send me the remaining balance back. And their answer was "when you signed the contract you accepted the paragraph XYZ that we won't be se... See more
Company replied
As a team lead, I appreciate: 1) Being able to sort and filter call data by agent, not just day, or a phone number; 2) Easy to configure call queues and rules for outbound calls (i.e. we're using l... See more
Company replied
Good, professional and patient support from the team. I am just starting out, honestly, I barely understand the difference between SIP and VoIP, much more anything else. No matter, they helped me. I d... See more
Company replied
Company details
Information provided by various external sources
Purchase virtual phone numbers with calls, sms and fax forwarding. We provide multichannel, toll free 800 numbers, cheap sip outgoing calls and VoIP services.
Contact info
Kesklinna linnaosa, Narva mnt 5, 10117, Tallinn, Estonia
- support@freezvon.com
- freezvon.com
First experience
First experience, I try virtual number phone first moment in my life.
December 4, 2025
Unprompted review
Reply from Freezvon
Hi Arseniy!
Thank you for giving us a try and for sharing your first experience with a virtual number.
We’d really appreciate any feedback you’re willing to share on what worked well for you and what could be improved - it helps us make the experience better, especially for first-time users.
Nice girsl
Iework in parfumerie in Dubai 3years ihave many experience
August 22, 2024
Unprompted review
I ordered a virtual number for Germany…
I ordered a virtual number for Germany for my business through Freezvon a few months ago.
Everything was set up very quickly and the support team explained all the details. Even for someone like me who is not very tech savvy, it was pretty easy. Clients just call and I receive the calls on my mobile. So far, there have been no problems during the entire time I have been using the number.
Easy setup, low prices and good support.
April 16, 2025
Unprompted review
Painless move away from Skype
I'm an older dude (54) and I'm not a techie at all. Thomas on the chat walked me through everything and I was able to place my order, with all the correct info in under 5 minutes. Total superstar!
April 29, 2025
Unprompted review
Quick solutions & great support
We needed quick solutions for our team and Freezvon delivered.
Whereas our previous provider did not offer us any alternatives to their new phone number requirements, Freezvon really helped us out. It took them less than a week to ready up our first number and only 3 days for the next 15 numbers.
I specially want to commend our contact, Olha Homeniuk, for giving us professional tips and helpful solutions from even before we made the switch.
Thank you for valuing your customers and please keep on the great work.
November 21, 2024
Unprompted review
Great customer service in all matters…
Great customer service in all matters in using their service.
November 23, 2024
Unprompted review
Never again
Extremely in helpful, rude. What a waste of time and money. Your told it’s easy to use and then soon realise you need a masters degree to coordinate their dashboard and have no control of your service what so ever. Have to rely on eastern block rudeness to assist you. Stay well clear of them.
September 3, 2024
Reply from Freezvon
Hello, Tony,
We're very sorry to hear about your experience and that our service didn't meet your expectations. Virtual numbers as a service require no prior knowledge of VoIP or IP telephony for their use, with our technical support doing the most in terms of configuration. Our more advanced products like Virtual IP PBX allow more self-customization but indeed require some understanding of how PBXs work.
We are committed to improving, and your feedback is invaluable. As a token of our gratitude, we would like to provide you a personalized learning experience, with our technical specialists guiding you through everything you need to know about the virtual PBX in your daily operations. We will provide you the virtual PBX for a month free of charge.
Please contact your account manager at business@freezvon.com to coordinate further.
perfect service
October 14, 2024
Unprompted review
Reply from Freezvon
Hello Paul!
Thank you so much for your kind words! We’re thrilled to hear that you’re enjoying our service. Providing an exceptional experience is our priority, so it’s great to know we met your expectations. If there’s anything more we can do for you, don’t hesitate to reach out.
Best regards,
Freezvon
Thank you for a quality Portuguese…
Thank you for a quality Portuguese number and good rates.
special thanks to Thomas for the phone conversation and advice.
July 1, 2024
Unprompted review
I like how easy it is to buy a number
I like how easy it is to buy a number, good design! My manager helped me with the features I needed. Good support, they helped me install and configure the software for calls.
December 27, 2023
Unprompted review
Reply from Freezvon
Hi Tetiana, thank you for sharing your feedback!
We do our best to provide the step-by-step guidance for new users, and we're glad it was helpful for you.
Thank you for becoming our customer. Have a lovely day.
Very attentive staff
thank you for the good service, we have been working together for more than 5 years. It is good that European directions have begun to develop more actively
April 17, 2024
Unprompted review
I have got my activate number with in…
I have got my activate number with in 48 hours of payment and order confirmation.
I m not receiving any verification SMS /Call from anywhere.
When I put this number on any of the account where I want to register. It's reply to me that tbis is not a valid mobile number for USA.
Overall it totally a bad experience for me. Also there is a no customer support after payment to the freezvon.
Before payment, freezvon customer support has been called to me for any help of confirming the transaction.
March 30, 2024
Reply from Freezvon
Hello Malik,
We appreciate your feedback, and we want to address your concerns directly. Firstly, your SMS history shows a successfully received SMS, proving that the number works as intended. Please remember that receiving SMS/calls for verification is not an intended use of virtual numbers, and we do not encourage you to buy for this purpose.
Secondly, it's important to note that while we do not guarantee verification calls/SMS on our virtual numbers, we do provide comprehensive customer support to assist with any issues you may encounter.
You can find our support team's working hours and contact information on our website here: https://freezvon.com/support. This is also where you can find our FAQs that explain whether it is possible to use our numbers for verification purposes in simple terms.
We also clearly outline the limitations of virtual numbers for verification purposes in our Terms and Conditions, which we require all customers to review before making any purchase.
If you have further questions or require assistance, we strongly encourage you to reach out to our support team during working hours using the contact channels listed on our website. During non-working hours, you can leave a request from your account in the "Support" tab: https://my.freezvon.com/en/support.
We can also see that you already used one of our contact channels to reach out to our support, and received a reply. Please get back to us if you have any questions on the matters listed in that email.
We value your understanding and are committed to providing the best possible support to our customers.
Best regards,
Freezvon customer service team
The worst system to use
We bought a Saudi Virtual number with them, their SIPs are not working, when you contact their customer support team, they respond in all unprofessional manner, nothing is organized, and they are fully unaware of what they are doing.
I have been an ingoing issue with them for 3 weeks direct, and when you try to say you have an issue after downloading and trying 5 different Softphones, they say that the problem is with your network not with their SIPs,
I would not recommend using their services at all, they are the epitome of the word Fraud.
March 24, 2024
Unprompted review
Reply from Freezvon
Hi Ali,
We sent a request for information to you so we can found your account and figure out the situation in full.
We would like to also ask you to provide us with the examples of unprofessional manner our support team exhibited, as service is our priority and we take this very seriously.
However, we also would like to point out that if there is any issue with our servers, then SIP accounts/trunks would be down for all users and not just one account. In the last three weeks, we did not experience any downtime on our servers. So it may very well be that there is an issue with your connectivity.
Again, please provide us with more information at business@freezvon.com so we can look into it further and offer you assistance.
We would also like to request you to edit your comment from disparaging and libelous statements such as "fraud". While we do understand your frustration, this does not describe the situation objectively.
They're advertising that they're…
They're advertising that they're selling turkish phone numbers. I signed up, wanted to buy it but no turkish numbers. I contacted the live support to delete my account & he just kicked me out and disabled the live support feature for me. Pure scam!
March 17, 2024
Unprompted review
Reply from Freezvon
Hello, Tobi.
Availability of the phone numbers is a subject to change, especially for such rare and popular destinations like Turkey. We provide a wait list in case you want to be notified when the numbers become available and be the first to purchase, while they are still available.
There's no scam in advertising a service that we actually provide but is sold out by the time you sign up.
About deletion of your account: you can do it anytime by leaving a request through our ticket form: https://my.freezvon.com/en/support
About being kicked out of chat: We would like to remind you that we do not tolerate harassment, bullying, or using obscene lexicon towards our support team, and banning a customer exhibiting such behavior from live chat (other means of support such as ticketing are still available) is allowed per our Terms and Conditions.
Great customer service!
October 3, 2023
A Five-Month Wait for a Refund – Unacceptable Double Charging
I'm writing this review with mounting frustration, as it has now been over five months since I first contacted Freezvon regarding an extremely troubling issue. I was charged twice for a service that was never available, and despite my persistent efforts, I have yet to receive a refund.
On May 1st, 2023, I initially engaged Freezvon's services with high hopes. However, my experience has been a nightmare from the start. Not only did the promised service never materialize, but I was also billed twice for it, an inexcusable oversight on Freezvon's part.
My attempts to contact Freezvon's customer support have been met with deafening silence. It's disheartening to see a company disregard its customers and their genuine concerns for such an extended period.
Let me be unequivocal in my stance: I demand an immediate refund for the erroneous double charge. It is unfair and unconscionable to withhold my money for a service that was never provided. I have meticulously documented all correspondence and transaction details, prepared to take legal action if necessary to rectify this situation.
I implore Freezvon to do the right thing and expedite this refund process. Acknowledge the inconvenience and frustration I have endured throughout this ordeal and provide a resolution promptly.
If I do not receive a satisfactory response in a reasonable timeframe, I will have no choice but to pursue legal action to recover my funds. Additionally, I will share my experience on various platforms to inform others of Freezvon's questionable business practices. It is in Freezvon's best interest to address this matter swiftly and fairly.
I eagerly await a prompt resolution and hope this review serves as a wake-up call for Freezvon to take their customers' concerns seriously.
May 5, 2023
Unprompted review
Reply from Freezvon
Hello, Kim.
We are sorry that your experience with us was not satisfactory.
We offered a refund for non-used services on May 22nd; please follow the procedure outlined in the email (we re-sent you the instructions today) to complete the refund process.
We always make sure to reply to our customers. We are sorry to hear that some of your emails were not replied to. Would you mind forwarding us at business@freezvon.com the email in question so we can check why that happened (as we cannot find any emails from you that were not answered by our support team) and provide you the response accordingly?
As for double charges, we checked your billing history, and no double charges were applied to your account. Is there any misunderstanding? Please be sure to check your billing history at https://my.freezvon.com/en/billing.
You can also contact us directly at business@freezvon.com if you have any questions regarding any of your charges.
We do not intend to withhold the money for services that weren't provided. Be sure to follow the refund procedure outlined in the email we sent or refer to our Terms and Conditions. Here's the link for you: https://freezvon.com/terms-and-conditions
We always encourage our customers to leave reviews on various platforms. On platforms such as Trustpilot and Google, where our company is presented, we even send invites to leave a review and add links for quick access to any of our emails from support teams and automatic notifications sent by our system. We only ask you to describe your truthful experience without distortion or fabrication of the facts. If there's anything Freezvon did less than satisfactory, we take it as an opportunity to fix our mistakes or anything we might have overlooked and improve our service for every present and future customer. So, thank you for your time, Kim.
Let us know if you have any questions left.
Have a good day.
Amazing customer service!
Amazing customer service!! Working together about few months! Good quality of calls!!! TYYYYY
July 18, 2023
Unprompted review
Reply from Freezvon
Hello, Gen!
It's great to hear that you had a positive experience with our service, and we can't thank you enough for taking the time to share your thoughts. If there's anything else we can do to make your future experiences even better, please don't hesitate to let us know. We're always here to help!
Thank you again for choosing us as your trusted provider.
I want to thank operator named Alex
I want to thank operator named Alex, great guy who helped me in a lots of situations, quickly and rationally. Thank you Alex!
July 3, 2023
Unprompted review
Good customer support with the chat.
June 14, 2023
Reply from Freezvon
Hello, Milad!
Thank you for your feedback. We are glad that you are satisfied with our customer support. Let us know if you need anything!
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