We needed quick solutions for our team and Freezvon delivered. Whereas our previous provider did not offer us any alternatives to their new phone number requirements, Freezvon really helped us o... See more
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After I cancelled the contract I asked their support team to send me the remaining balance back. And their answer was "when you signed the contract you accepted the paragraph XYZ that we won't be se... See more
Company replied
As a team lead, I appreciate: 1) Being able to sort and filter call data by agent, not just day, or a phone number; 2) Easy to configure call queues and rules for outbound calls (i.e. we're using l... See more
Company replied
Good, professional and patient support from the team. I am just starting out, honestly, I barely understand the difference between SIP and VoIP, much more anything else. No matter, they helped me. I d... See more
Company replied
Company details
Information provided by various external sources
Purchase virtual phone numbers with calls, sms and fax forwarding. We provide multichannel, toll free 800 numbers, cheap sip outgoing calls and VoIP services.
Contact info
Kesklinna linnaosa, Narva mnt 5, 10117, Tallinn, Estonia
- support@freezvon.com
- freezvon.com
Fast customer service response.
July 1, 2021
Unprompted review
Reply from Freezvon
Hi James!
Thank you for your feedback. Service is our priority, and we are glad to provide you a service that satisfies you.
If you need anything, please let our support team know!
Good, professional and patient support
Good, professional and patient support from the team. I am just starting out, honestly, I barely understand the difference between SIP and VoIP, much more anything else. No matter, they helped me. I don't know how it's going to be in the future, honestly, some reviews are kinda disturbing. But first impressions are good!
June 17, 2021
Unprompted review
Reply from Freezvon
Thank you for leaving a review, Laurie! Service is our priority, and we're glad you are satisfied with it.
If you need anything, please contact our 24/7 support.
This is a scam - at least for me I was completely ripped off.
I purchased a virtual number to receive and send SMS from a Canadian number. Prepaid a one year subscription. The line doesn't receive SMS nor can you send SMS. They initially told me I had to pay more, which I did, ended getting scammed for another 10 dollars. After the excuse of me not paying more ran out they explained that I could only receive and send SMS to 'real numbers' and they are the ones with the 'real numbers'. I was completely scammed, did not receive what was advertised, and customer service relies on there one line statement that states only works with real numbers.
June 3, 2021
Unprompted review
Reply from Freezvon
Hello Ryan!
Thank you for leaving a review. Service is our priority, and it's very important for us to know what our customers think about our service.
We checked your case. Please note that our service is not intended to send SMS to short numbers or for receiving OTP codes and 2FA. It's something we warn every customer before the purchase under the banner "Read before placing the order" and the support will confirm if asked or if you mention that's what you're buying the number for in a conversation with our team.
Please note: we never advertise use of Canadian SMS numbers for sending SMS to short numbers or receiving OTP codes, as this is not a feature we provide or guarantee.
Another point we would like to highlight is that sending SMS is a chargeable service, and before your second payment, you had 0.00 USD on your balance and would not be able to send SMS.
All SMS rates are posted on our website here: https://freezvon.com/pricing/sms-rates
This page is accessible to all customers before and after the purchase.
To sum it all up, your virtual number is working as intended and explained on our website. After you have opened a ticket with our support, we tested your number, and all tests were successful. You can confirm that by both checking your forwarding destination and SMS history in your account.
Ryan, if there's anything we can do for you, or if you still have questions left, please do not hesitate to contact us. We appreciate all our customers.
Have a great day.
Thank you very much for the number and…
Thank you very much for the number and great service. Everything is working.
Support explained everything to me, how to set it up, I thought it will be complicated. Thanks for your good job.
June 2, 2021
Unprompted review
Reply from Freezvon
Marina, thank you for your review!
If you need anything, our 24/7 support will be glad to help.
Service is our priority.
Very fast and high quality service
Recently ordered the Norwegian number, all working good.
Very fast and high quality service.
Special thanks to the support team for their help, polite and professional. Answered all my questions.
Thanks, Freezvon!
June 2, 2021
Unprompted review
Reply from Freezvon
Thank you for your review, Alexandra!
Service is our priority. We will continue making sure you are satisfied with our services.
If you need any help, feel free to contact our 24/7 support.
Speed in response
Speed in response
Quick solution to any problem
Thanks Freezvon
April 8, 2021
Unprompted review
Reply from Freezvon
Hi Top English Team!
Thank you for your feedback, we appreciate you as a customer very much and glad you are satisfied with our service.
Please don't hesitate to contact us should you need anything!
perfect they are great i recommend
April 8, 2021
Unprompted review
Reply from Freezvon
Thank you for your feedback!
Service is our priority. If you need anything, please let us know by contacting our 24/7 support!
Great suport from Alex
Great suport from Alex. Clear and fast. It was enough for me. Thank for the Alex team.
March 29, 2021
Unprompted review
Reply from Freezvon
Bessoni, thank you for your feedback!
We're glad you are satisfied with our services. If you need anything, please let our 24/7 support know.
Service is our priority.
These people are thieves
These people are thieves. The number doesn't work and they don't accept to return the money. Don't make the same mistake
February 9, 2021
Unprompted review
Reply from Freezvon
Hello Yasmin! We are sorry to hear you were not satisfied with our service.
However, your phone number was successfully receiving calls during testing, and we cannot refund money for numbers that work correctly.
We contacted you regarding the work of your virtual number and sent you a list of recommendations to resolve your issue. Most likely causes of the issue are enabled SIP ALG, provider or firewall blocking VoIP traffic, or incorrect set of STUN/rport settings in the app you use.
Following these recommendations would have resolved the issue.
The worst company ever
The worst company ever
Scammers
The number doesn't work and they don't return the money and money
Also, it was takes 2 days for the number to be active
February 8, 2021
Unprompted review
Reply from Freezvon
Hi William!
We are sorry you were not satisfied with your experience of using our services.
However, time needed to connect your order is stated in the purchase form. We rarely exceed promised time for setup, and if it happens, we change the billing date or refund a part of your monthly fee.
Unfortunately, you did not provide any information regarding your case with your review, so we cannot comment on your case in details. However, we do return money if the number does not work as specified for that specific type of number.
For example, if you purchased a virtual number for SMS to receive SMS from apps, social media and the like, and have not received those SMSes, it would not constitute a case for refund because it is against the intended use of virtual numbers, and we warn numerous times not to use SMS numbers for that purpose.
Very sketchy
Very sketchy. Zero communication. Number doesn't work.
Update: nobody responds to communication requests, and no, the number doesn’t work, or at least not how it was advertised.
January 2, 2021
Unprompted review
Reply from Freezvon
Hi Mike!
We are sorry you were unable to reach us.
Our support team is available by phone, chat, email, Telegram, WhatsApp, Skype, and you can place a request from your personal account if there are any technical issues with your phone number.
Here you will find the contact info: https://freezvon.com/support
We have tested your phone number just now and the test was successful. If there are any issues with or questions about using your phone number, please don't hesitate to contact us.
Have a great day!
Update: As far as our support team can establish, there were no requests from your account, no missed calls or messages or emails. If you have attempted to contact us, but we did not respond, please send information about it to business@freezvon.com.
Your phone number works as intended: for incoming and outgoing SMS to/from real mobile numbers. Please note: virtual phone numbers for SMS for Canada are not intended for use for verification in apps or various services, and it was never advertised as such.
I would like to say Thank you Andrew
I would like to say Thank you Andrew. Really Awesome. You are very Helpful to configured my Number
December 11, 2020
Unprompted review
The worst company ever
The worst company ever, we payed for their service for a month, we never used the damn thing, because there always were technical problems, 2 weeks they didn't solve anything, when the subscription finished they were asking us to pay!!!! we never used it, they never solved the problem yet they ask you to pay, morons!
August 31, 2020
Unprompted review
Reply from Freezvon
Hi Jack!
We're sorry to find out you had a bad time using our service.
If there were any issues on our side, we prolong the phone number/refund the monthly fee for the unused period. If this was the case for you as opposed to issues with the settings on your IP PBX or softphone (like using wrong SIP credentials which automatically leads to the IP ban to protect your account), please contact us at business@freezvon.com.
We value our customers, and would never ask you to pay for the service we did not provide.
very helpful support
August 18, 2020
Unprompted review
Reply from Freezvon
Hi Jonathan! Thank you for sharing your experience with us.
We are glad to know we were able to help.
Very great experience with Andrew
Very great experience with Andrew. He helped me couples time, especially during the order, and even after, the price deserve the service. thanks again for helping me and being patient :)
July 26, 2020
Unprompted review
Reply from Freezvon
Thank you, James!
Service is our priority, so if you ever need any help, we're here for you.
High quality service
July 8, 2020
Unprompted review
Reply from Freezvon
Hi, Ivan!
Thank you for letting us know about your opinion. Looking forward to helping you in the future!
Attention are crooks,poor quality…
Attention are crooks,poor quality services!
In neither case do you pay with the card
April 15, 2020
Unprompted review
Reply from Freezvon
Hello, Florian!
We kept in touch with you throughout the time needed to resolve this situation, informing you about all our actions, and made a complete refund of your balance the same day as you made the request. The funds have been returned to the card you used to make the payment within three banking days.
If you did not get your funds, please contact us, we will look into it.
You can reach us by chat on our website, via Telegram, Facebook, Skype, or emailing/calling us at any time.
Service is our priority.
There is no set guideline to get the…
There is no set guideline to get the best virtual phone system. But Freezvon is definitely one of the best. We have used it for 3 years already.
March 18, 2020
Unprompted review
Reply from Freezvon
Hello, Ivan!
Thank you for being our loyal customer. Over the years, we have improved a lot, not the least thanks to your feedback!
Support works very well
Support works very well. I am impressed by your service. Thanks!
February 19, 2020
Unprompted review
Reply from Freezvon
Hey Samuel,
Thank you for leaving your review! We're glad you like our service.
SERVICE did not work and no refund after days of support.
We needed a test SMS number for our product testing in Switzerland. We purchased a number at x10 the cost of competitors, as we were recommended their service internally by a developer.
The service took over 24 hours to set up, and when we were informed it was live we began our testing. No forwarding of SMSs worked. We tested via a client mobile to see if SMSs were arriving in Switzerland. We notified support and then spent three days bouncing emails as they found more and more irrelevant questions they could ask. Eventually, we gave up on this company as it was costing too much time and money to resolve. I advice that you USE AN ALTERNATIVE SUPPLIER!!!! Hope our time has not been wasted and you are more productive in your testing.
February 17, 2020
Unprompted review
Reply from Freezvon
Hello, Chris!
We are deeply sorry you have faced an issue with using our phone number. As a rule, VoIP technologies are a very reliable method of communication, though in some rare cases, there could be temporary glitches in the work of a number. Service is our priority, and that's why we strive to immediately resolve any technical difficulties, related to the works of our local partners, and we are sorry that sometimes it takes more time than preferable.
Chris, after you had contacted us, we immediately asked you to provide us examples of non-delivered SMS, as without data regarding when these text messages have been sent and from which phone numbers, we are simply not able to move forward with this request. We want to help you very much but without this information, it is not possible to test the function of the number with our local partners in Switzerland.
Please note that we offer support to receive SMS from real mobile numbers of the same country as your number for SMS from Switzerland. I.e. real mobile number from Switzerland is able to send SMS to Switzerland mobile SMS number from Freezvon.
We are always glad to help you. You can contact us via chat on our website, Telegram, Facebook, Skype, or send us an email, as well as call us at any time.
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