Freightera Reviews 953

TrustScore 4.5 out of 5

4.4

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the helpful and professional staff who make the shipping process easy and efficient. Many appreciate the competitive pricing and the user-friendly platform, which simplifies quoting and booking, often saving them time and money. The customer service team is frequently noted for their quick responses and ability to resolve issues promptly, ensuring smooth deliveries and overall satisfaction. However, some customers also noted issues with the delivery service, including delayed pickups, lack of communication regarding shipment status, and unexpected additional charges after initial quotes. A few people experienced situations where carriers failed to show up or arrived with unsuitable equipment, leading to inconvenience and uncertainty about delivery times.

What people talk about most

Delivery service

Customers consistently note ambiguous experiences with delivery services. Many reviewers praise the... See more

Service

Reviewers highlight positive aspects of service. Many customers consistently report great experiences,... See more

Customer service

Consumers find customer service to be positive. Many reviewers praise the exceptional, responsive, and... See more

Staff

People report positive experiences with staff. Customers consistently praise the team for being helpful,... See more

Price

Users describe positive interactions with price, consistently highlighting competitive rates and significant... See more

Based on these reviews

Rated 4 out of 5 stars

Recent booked shipment with a certain trucker did not get picked up for 3 days. Freightera was able to rectify the situation after 3 days of no-show of the trucker, and freight was picked up by a... See more

Company replied

Rated 5 out of 5 stars

Always great experiences with Freightera. The rates are competitive, the team really cares about the details, and ultimately loads get delivered smoothly and on time, which is icing on the cake. Hig... See more

Rated 5 out of 5 stars

I was new to shipping freight and these guys made it super easy. Fast responses from support, and got me a much better price than I was offered when booking direct with the logistics companies. The... See more

Company replied

Rated 5 out of 5 stars

We have used Freightera since 2023. The platform is easy to use for LTL quoting and booking and offers better rates than competitors. We value our great relationship with our amazing account manager,... See more

Company replied


Company details

  1. Shipping Service
  2. Logistics Service
  3. Transportation Service

Written by the company

Offering online freight quotes from 100s of truckload & LTL companies. Compare and find the best rates instantly. Over 20 billion carrier rates in the USA, Canada and cross-border. Register for FREE. Super-friendly support.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

953 reviews

5-star
4-star
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1-star

Replied to 70% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

I absolutely love Freightera

I absolutely love Freightera, everyone who works there is so kind and is always able to help us when we need it. They are great with communicating with us, and have the best prices! Definitely recommend them to everyone!

June 9, 2025
Unprompted review
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Reply from Freightera

Thank you Kaitlin!

Rated 5 out of 5 stars

Positive Experience, easy to use

We have only used Freightera on a few occasions, based on a recommendation from one of our suppliers. To date, we have arranged both locally and out-of-province shipments throught them, and our experience has been positive. Deliveries have been timley, and service from carriers chosen has been professional.

June 4, 2025
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Reply from Freightera

Thank you for your lovely review!

Rated 1 out of 5 stars

online estimate way off.

online estimate way off.

May 27, 2025
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Reply from Freightera

Hi Zach, we are terribly sorry for the delay on your order! Unfortunately, when it comes to all of our carriers, all pickup and delivery dates are only estimated and cannot be guaranteed. Your shipment has reached the delivery dock in the expected time but as your delivery location is a limited service location, carriers are only able to service it once a week and due to that the delivery date got pushed back a few days, I'm afraid. We will continue monitoring this order to make sure this gets delivered on the updated delivery date and we will keep you posted with any further updates. Once again, our apologies for the inconvenience!

Rated 1 out of 5 stars

Bad experience

Bad experience. I book a pickup and waited all day for the truck to come until I decided to call and find out what time the truck will be coming then I was told they gonna call the trucker I call back again as I’m still waiting … only to find out the truck left as he picked up more loads than expected and cannot do my pickup.. like when you plan to tell me?? And I really needed my delivery.. this is second time having delivery problems… if this continues I will start looking for other companies.

May 23, 2025
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Reply from Freightera

We are really sorry about your experience with this order Roger! Unfortunately, it seems that the carrier was not able to pick this order up on the requested pickup date as their truck was filled at one of their previous stops. When it comes to our carriers, they always try to pick up shipments on the requested date but sometimes their drivers are not able to accommodate pickups or arrive before the closing time. If the order gets missed on the requested date, it will automatically be rescheduled for the following business day, which was the case with this order too, I'm afraid. We sincerely apologize for the inconvenience on this order and we will continue to improve our service to minimize the chances of the orders getting delayed in the future.

Rated 5 out of 5 stars

Very quick

Very quick, helpful, knowledgeable, professional. And it's not just this time. I have used Freightera in the past and always have the same great experience.

May 21, 2025
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Reply from Freightera

Thank you very much for your kind feedback David, we really appreciate it!

Rated 5 out of 5 stars

Shipments easy to handle.

Shipments easy to handle.
would be cool to have a sku system that can copy prior shipped products to reduce input.

May 13, 2025
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Reply from Freightera

Thank you for your feedback Jeremy, and thank you for your suggestion! Our team will look into this to see what options we might have!

Rated 5 out of 5 stars

Consistent excellent service and rates

We have used Freightera since 2023. The platform is easy to use for LTL quoting and booking and offers better rates than competitors. We value our great relationship with our amazing account manager, Sarah Copeland! We know that we don't have to worry when Sarah is handling our FTL shipments- and that is invaluable!

April 21, 2025
Unprompted review
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Reply from Freightera

Thank you very much for your kind feedback! We love working with Sarah too!

Rated 5 out of 5 stars

Fast and very competitive quotes

Fast and very competitive quotes. Easy to use platform. Incentives for continuous users. Any and all issues are quickly addressed by their client help team.

May 5, 2025
Unprompted review
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Reply from Freightera

Thank you very much Joshua, we are happy to be of help!

Rated 5 out of 5 stars

Website easy to use

Website easy to use. Prices are fair-good. Great to support another Canadian Company.

April 24, 2025
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Reply from Freightera

Thank you very much!

Rated 3 out of 5 stars
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Reply from Freightera

Thank you for your feedback Dave, and we are sorry to hear about this issue. Our team has taken steps to make sure this does not inconvenience you anymore!

Rated 5 out of 5 stars

Amazing service, friendly and helpful staff!

Freightera is a great service that our business uses regularly, in order to schedule our LTL shipments.

They make getting and comparing quotes super easy and accessible, with multiple options for delivery/pickup.

The customer service team is absolutely amazing, they're respectful, prompt and always happy to help.

We would recommend them to anyone, keep up the great work!

May 1, 2025
Unprompted review
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Reply from Freightera

Thank you so much Cole, we look forward to working with you on more orders!

Rated 5 out of 5 stars

Easy to use

Easy to use, quick to put to quote together.

April 23, 2025
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Reply from Freightera

Thank you Eric!

Rated 5 out of 5 stars

Freightera has great customer service

Freightera has great customer service. If there is any problem with a carrier they are always on it and I don't have to worry about it myself. The rates are also very good. I use to check with other brokerages and they are always the lowest.

April 30, 2025
Unprompted review
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Reply from Freightera

Thank you so much for your kind feedback Afton!

Rated 5 out of 5 stars

A leader in the field - highly recommended!

This company delivers the best freight service I could ever find. Last week, there was a delivery challenge (outside their control) but they still helped step by step to ensure delivery is completed and the customer is happy. That is why I have been using them for 5 years. Nevena, you are star! Thank you for the hard work.

April 17, 2025
Unprompted review
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Reply from Freightera

Thank you so much Fady! Nevena is a star!

Rated 5 out of 5 stars

Freightera is one of the best shippers…

Freightera is one of the best shippers we've ever used. Trust me you won't find a better company for your shipping needs! We do a lot of business in the USA, they always get us the best quotes! Nevena is an amazing broker, she's definitely done a good job filling Julien & Brent's shoes =) Give that girl a raise!

April 20, 2025
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Reply from Freightera

Thank you so much for sharing your experience! We (and especially Nevena) are lucky to work with such amazing people!

Rated 5 out of 5 stars

Excellent Service and Reliable Delivery – Highly Recommended!

We've had the pleasure of working with Freightera for several years now, and their service has consistently exceeded expectations. From the very beginning, their team has been responsive and proactive in ensuring our freight arrives on time and in perfect condition.

Whether it’s local or cross-country shipping, they’ve proven themselves to be a dependable partner. We truly appreciate their commitment to customer satisfaction and look forward to continuing our relationship.

April 29, 2025
Unprompted review
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Reply from Freightera

The pleasure is all ours Banu! Thank you for choosing us, we look forward to many more years of shipping together!

Rated 5 out of 5 stars

Great Service!! Great prices!! Easy to use!!!

I have been using Freightera for several years now. I ship with them every week.
The service is not comparable to any other shipping company that I have used. They communicate very well and are easy to deal with. They always return my calls or emails promptly and go above and beyond. If there are any issues they are quick to respond and are very reasonable. I can't say enough good things!!!

April 28, 2025
Unprompted review
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Reply from Freightera

Thank you so much for your kind feedback! We are so glad to hear that you are happy with the service and we will continue working even harder to improve it even more!

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