Luxurious and cosy, perfectly light summer sleeping purchase and just in time for all those heatwaves, liked it so much I bought three. Now I need a few dark green and navy ones for my winter colle... See more
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Review summary
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Great customer service and beautiful furniture. We had a great experience with French Bedroom Furniture. We had a couple of issue with slightly damage furniture after we recived. But this wasn't to... See more
Company replied
I ordered a bed and side tables to go into my new home. At the last minute my house purchase fell through and I had to cancel my order. From the moment I placed my order, through to the cancellation... See more
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Great quality furniture and excellent delivery service. I requested my furniture delivery be delayed until I was ready for it which was no problem. Customer service was a joy to deal with. Bed, bed co... See more
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Company details
About French Bedroom
Written by the company
Luxury French Beds
shop new in
our collections
Styled by you
Contact us
About French Bedroom
French Bedroom is an award winning French furniture boutique. Combining French style luxury beds with crisp, contemporary lighting and accessories to create inspiring interiors. On-trend but timeless, luxurious but carefree, eye-catching and elegant.
Contact info
House of French Bedroom, Unit 3 Bridge Road, RH16 1TX, Haywards Heath, United Kingdom
- 01444 415430
- bonjour@frenchbedroom.co.uk
- frenchbedroom.co.uk
4.6
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 77% of negative reviews
Typically replies within 1 week
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Good customer service
Good customer service. Efficient delivery and construction and removal of packaging despite being advised that this was not included!
June 5, 2026
Reply from French Bedroom
Thank you for taking the time to leave us a fantastic 5* review, Michele!
We're delighted to hear that your lovely Chateauneuf Rustic Rattan French Bed has met and exceeded your expectations! Choosing the white glove assembly service takes the stress out of such an important delivery and we're pleased that our delivery team removed the packaging free of charge for you too once you confirmed you were happy with the item! I'm sure this made your experience even more special. We hope to welcome you back soon!
Reply from French Bedroom
Thank you for leaving us a 5* review regarding the excellent quality of your new Pair of Silk Pillowcases!
We hope it's elevating your sleep experience and helping you to sleep in luxury and comfort, Craig!
If we can help any further, please don't hesitate to reach out - our Customer Experience Team are always happy to help!
French Bedroom customer service is…
French Bedroom customer service is excellent. I needed advice about my bed and mattress purchase and everyone I spoke to could not have been more helpful. Ordering and delivery, removal of old bed and packaging was seamless. Very happy indeed!
May 19, 2026
Unprompted review
Reply from French Bedroom
Thank you for your kind 5* review regarding your new Paris Pillow Top 3000 Luxury Mattress and Boudoir Blanc White Wood Upholstered Bed, Kate!
We are thrilled to hear you are happy with your purchase and with the excellent customer service you received throughout your journey with us. The furniture removal and packaging removal services certainly make such an important delivery much easier! We hope you adore your new bed and mattress for many years to come!
Reply from French Bedroom
Thank you for taking the time to leaves us a 5* review regarding your new Douceur Curved Upholstered Bed and matching Bedside Cabinets, Emily!
We're delighted to hear you enjoyed our award-winning customer service throughout your journey with us and that you love your new bed. Such a timeless piece! We hope to welcome you back in future.
Always lovely quality
Always lovely quality, excellent delivery and packaging, yet again very happy, I wouldn’t shop anywhere else for bedding .
May 29, 2026
Reply from French Bedroom
Thank you for taking the time to leave us a fabulous review!
We cherish our customers that return to us time and again for our exceptional quality and service. We hope you adore your gorgeous new Le Sojourn Ruffle Bedspread in White - such an elegant bedspread which is so easy to layer with the existing items adorning your bed! We hope to welcome you back in future for any other bed purchases you require!
Beautiful furniture and high quality service
I bought a chest of drawers and had it shipped internationally outside the UK. The service was quick and high quality, and the chest of drawers is beautiful I love it.
May 29, 2026
Unprompted review
Reply from French Bedroom
Thank you for your wonderful 5* review regarding a chest of drawers you purchased from us to arrive in your home outside of the UK!
We're elated to hear that you loved one of our exclusive designs so much that you ordered it overseas, we like to think our designs are stunning, unique, and timeless, and we're delighted to hear that you felt this when it arrived with you. If we can help any further in future, please don't hesitate to ask and we'll be happy to help!
Exceptional Service
Very attentive pre and post sales. I was kept fully informed re the progress of my order and delivery arrangements. The quality of my purchases was exactly as I expected and as shown on the website. Nice personal touch with a post sales gift!
May 22, 2026
Reply from French Bedroom
Thank you for taking the time to leave us a detailed 5* review regarding your experience from beginning to end, Jacqui!
We are delighted that your experience was made so special by our customer experience team, both pre and post purchase and we're delighted that you adore your new Gustavian White Chest of Drawers! Such a timeless piece, made for styling and cherishing. If you need anything further, please don't hesitate to reach out.
Beautiful bedding!
This is the first time ordering from the French Bed Co and it won't be the last!
Fast delivery and the bedding is such good quality and so pretty !
It arrived in a matching material bag to which was a lovely touch !
May 22, 2026
Reply from French Bedroom
Thank you for such a wonderful 5* review regarding your new Nostalgic Rose Bed Linen Set!
This French Bedroom exclusive design was thoughtfully designed in-house to bring pure joy upon receipt and we're truly elated to hear that it had the desired impact! Having a matching material bag for storage is such a lovely extra thought for this truly special collection. We're pleased you enjoyed the next working day delivery and would love to see how you've styled your new bed linen at home!
Manufacturing fault - warranty not honoured
Purchased a piece of furniture that developed a manufacturing fault. After contacting the company they initially agreed to fix the problem as it was clearly a manufacturing error. Since admitting a fault they have now refused to repair or replace the item as I moved house, with a professional moving company, and the items were kept in French Bedroom packaging.
Pretty poor behaviour for expensive furniture, will not be using them again and would avoid them in the future.
April 22, 2026
Unprompted review
Reply from French Bedroom
We're saddened to receive this review and wanted to take this opportunity to explain the reasons why we were unfortunately unable to assist on this occasion.
Your furniture was delivered to your UK address back in early November 2025. We request that our customers check their furniture on delivery to make sure their items have arrived in perfect condition. Any issues which arise on delivery can then be resolved quickly thereafter.
You contacted our customer service team in early May of this year, six months after the furniture was delivered. To report an issue with one of your bedside tables. The team here, helped to review and investigate the reported issue to understand how this may have occurred.
However, it was later confirmed that the goods had since been moved onto a new address outside of mainland UK, from which the original delivery was made.
We are unfortunately unable to take liability for any damage reported once delivery has been made by our delivery team or if the goods are transported onwards once delivery has been made by our couriers.
Reply from French Bedroom
Thank you for your lovely 5* review regarding your new Felia Blue Kantha Throw!
We're delighted to hear you love your new throw; the kantha style is stunning, with the iconic stitches running throughout the throw to create depth. Handmade with love and care, we adore this piece too!
My first order with French Bedroom and…
My first order with French Bedroom and will definitely order from them again. Quality of the pillows is excellent. Brilliant customer service and fast delivery. Very happy!
April 24, 2026
Unprompted review
Reply from French Bedroom
Thank you for leaving us such a lovely 5* review, Lauren!
We're delighted to hear how much you adore your Pair of Cloud Loft Pillows - such a beautiful choice! The pillows are perfect for a restful nights sleep, we're pleased to hear you're enjoying them and that you enjoyed the quick delivery and our award winning customer service!
600TC Paris Collective
I brought the new 600TC Paris Collective bed linen and fitted sheet and I impressed! It is so silky and smooth, it’s made my bed feel like a hotel! Getting up in the morning is going to be even harder now!
I ordered it on Monday afternoon and had it delivered Wednesday morning. Very speedy!
Thanks French Bedroom
May 21, 2026
Unprompted review
Reply from French Bedroom
Thank you for taking the time to leave us such a lovely 5* review, Alice!
We're so happy to hear how much you adore your new bed linen set - the high thread count made with Egyptian cotton is such a luxurious choice, getting into bed at the end of the day has never felt so good! Best of luck getting out of bed in the morning!
Please don't hesitate to get back in touch with us if you need anything further to elevate your sleep experience!
The BEST customer service!
We recently furnished a bedroom with several pieces from this company, and the whole experience has been fantastic from start to finish. The furniture itself is absolutely beautiful, and the quality and finish are exactly what we’d hoped for, but what has really stood out has been the customer service.
We had a small issue which needed resolving after delivery, and we were fortunate to find ourselves in the care of Kai, who has been genuinely exceptional throughout. Friendly, proactive, reassuring and incredibly efficient… a level of customer service that is increasingly rare, and therefore all the more noteworthy. Nothing felt like too much trouble, and the issue was dealt with quickly, professionally and with real care. [UPDATE: having sought further help on a related issue, Kai has continued to deliver nothing less than SUPERB customer service - she is a real asset to the company, and a shining example of what customer service should look like!]
I also have to mention the attention to detail generally. Even the wood samples they sent out were so beautifully finished that we’re now using them as coasters on our gorgeous new bedside cabinets.
It’s obvious this is a company which cares deeply about both its products and its customers. We wouldn’t hesitate to order from them again, and I’ll be recommending them to friends and family.
Thank you again, Kai and team!
May 20, 2026
Unprompted review
Reply from French Bedroom
Thank you so much for taking the time to leave such a wonderful review. The thought and detail you've included tells us just how much you are enjoying your Gustavian Dark Wood Upholstered Bed with Low Footboard and matching furniture, and how the service you received from our very own Customer Experience Manager, Kai, helped make your experience all the more special.
We are absolutely delighted to hear how much you love your new furniture and that your experience with French Bedroom has been such a positive one from beginning to end.
Your kind words about Kai have been warmly received and shared with the team. We pride ourselves on providing thoughtful, personal service, so it is incredibly rewarding to hear that this care and attention made a difference throughout your journey with us.
We also loved hearing that your wood samples have found a second life as coasters on your beautiful new bedside cabinets – what a lovely idea!
Thank you once again for your trust, your recommendation, and for choosing French Bedroom to furnish your home. We hope your new pieces bring you joy for many years to come! If you need anything else in future, Kai and the team will be happy to assist you and make your return experience another one to remember!
Customer service was excellent
Customer service was excellent! My product was out of stock but managed to find me one and I received it the next day. My bedding is absolutely stunning !
May 15, 2026
Reply from French Bedroom
Thank you for your incredible 5* review regarding our excellent customer service team and your new Nostalgic Rose Bed Linen Set, Tina!
Our award-winning customer service team really do care about how our customers feel and ensuring that our customers adore their new French Bedroom products in their home! If you need anything else in future, please don't hesitate to contact them and they will be happy to help!
Wonderful Items
Wonderful Items, Bed and lamps are beautiful. I also bought two throws which are lovely, they do not moult and look exquisite, I shall definitely be back to buy again. thank you
May 15, 2026
Reply from French Bedroom
Thank you for such an excellent 5* review regarding your new Douceur Curved Upholstered Bed, Brown Henna Ceramic Lamp, Sourdough & Latte Faux Fur Throw, and Belle Nuit Tufted Velvet Oatmeal Bedspread, Claire!
We're delighted with how happy you are with all of these new products in your home - you have an eye for beauty and we're sure all your new pieces look fabulous together in their intended space! Our team would love to see how it all looks in the space - please do send us an email with a photo if you feel compelled!
Conceited Customer Services
The furniture is superb. However don’t dare complain or you’ll be on the receiving end of a conceited customer service team.
Our bed arrived and installed fine in April. The delivery team assembled it well but left the house in a right state with all the packaging that unless you pay them £15 they won’t take away. Bit much at the price for the bed.
Funnily enough, if you look at their order pages you can’t send the bed back unless you have the original boxes (buried in small print). So if you tick the box to take the packaging away at your expense - and have an issue? you can’t get the items back to them on a technicality you paid for. Watch out for this!
Gets better..,,
We also ordered two bedside tables at a cost of £750. Their £50 welcome back voucher that came with the bed only covers the cost of shipping. Which given my above point I also find a bit much from a company that makes superb furniture. Shipping should be free.
So I complained about these two points when ordering the tables. Here’s what they did;
- one email confirming order
- no emails confirming delivery
- no phone call back despite me calling
- no message or response on website when logging into account
- 8 days later they cancelled the order and sent me my money back for the bedside tables!!!
Seriously - great furniture - but customer services on a par with utilities or banking - blunt and just ignore you.
Well done French Bedroom, you’ve got this nailed, right?
May 12, 2026
Unprompted review
Reply from French Bedroom
We are saddened to see this review and wanted to take this opportunity to respond to some of the comments you have made within your review.
We don’t offer complimentary packaging removal as standard because each customer’s delivery circumstances and requirements are different, and often customers want to keep the boxes and packaging.
To deliver quality, handmade furniture with a two-man delivery service is expensive and we heavily subsidise these costs so our customers don’t have to pay the true cost of their delivery. We wanted to point out that whilst you paid the subsidised amount for delivery on your two orders, you also benefited from discounts on both orders.
Your subsequent order was cancelled due to the abusive message you added in the ‘Notes’ section. This section is designed for customers to give our team any information they feel will help us better serve them and make their delivery as easy and smooth as possible (home move dates, pregnancy dates, shoes-off areas, narrow drive-ways).
French Bedroom and its staff won’t tolerate abuse, written or verbal, and that is the reason your order was cancelled.
Extremely overpriced
Extremely overpriced , cushion very poor quality , the inner cushion cheap and not quality for the price , the throw is marketed to fit a king size bed it dose not , very very disappointing.
May 1, 2026
Reply from French Bedroom
We're sorry to hear that your purchase did not meet your expectations, Ruth.
The bedspread you purchased is crafted from premium linen and designed for decorative layering rather than full bed coverage, with dimensions clearly provided on the product page to help customers visualise how it will sit across different bed sizes. Its price reflects the quality of the natural materials, craftsmanship and finishing details that go into each piece.
We appreciate that preferences around styling, scale and comfort can vary from person to person, which is why we offer an industry-leading 45-day returns period should an item prove unsuitable.
Thank you for taking the time to share your feedback.
Love Taupe Bed
The guys who brought the bed in were very helpful and respectful when they came into my home. Bed really nice. Good quality bed.
April 30, 2026
Reply from French Bedroom
Thank you for taking the time to leave such a lovely 5* review regarding the Love Story Taupe Velvet Buttoned Upholstered Bed - a stunning choice for any bedroom!
We are glad to hear of your wonderful delivery experience and hope you continue to enjoy your new French bed for many years to come.
Pure luxury
I am delighted with my purchase. This is my second throw I've purchased with French Bedroom. The quality is exceptional, and luxurious and well worth the price
May 8, 2026
Reply from French Bedroom
Thank you for taking the time to leave a remarkable 5* review regarding the Duchenne Smile Faux Fur Throw, Linda!
We're elated that you adore this bedspread - the quality and luxury of this bedspread is unrivalled and the neutral colourway works well in any room of your home. We couldn't be happier to hear how delighted you are!
Excellent customer service
Excellent customer service! I wasn’t happy with my bedding as when it arrived I noticed it was not 100% cotton and I felt this hadn’t been mentioned on the website. I was so disappointed as I’d spent ages choosing it. The customer services were easy to get hold of and very helpful and genuine. I was able to return the product and get a refund. I would use the company again.
May 1, 2026
Unprompted review
Reply from French Bedroom
Thank you for taking the time to leave us a review.
We are sorry to hear that your bedding was not as expected - we're delighted that our customer service team was so helpful when they were required and that they could resolve this for you!
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