fresh-store.eu Reviews 

699
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 165 reviews, reviewers had a great experience with this company. Customers consistently praise the high quality and unique availability of products, often finding items they cannot get elsewhere. Many people appreciate that items arrive well-packaged and undamaged, with frequent mentions of fast and timely delivery. Reviewers also noted good communication regarding order status and enjoyed complimentary gifts. However, some people mentioned significant shipping delays, tracking problems, and a lack of communication regarding order status. A few customers also reported receiving damaged or expired products, or items that were out of stock after ordering.

What people talk about most

Product

Consumers find product to be positive, with many expressing satisfaction with the quality and condition of... See more

Delivery service

Users describe ambiguous interactions with delivery service, with many praising fast shipping, good tracking,... See more

Order

Customers consistently note ambiguous experiences with order fulfillment. Many reviewers express frustration... See more

Quality

Reviewers highlight positive aspects of quality, with many customers reporting that products arrived exactly... See more

Response time

Reviewers express significant dissatisfaction with response times, with many reporting that their emails and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Decided to give this place a second chance so did a re-order on 19th Jan 2026 and paid extra for DHL which stated 5-7 days at the time to Europe now they have changed it to 2-3 weeks. The items did ar... See more

Company replied

Rated 4 out of 5 stars

The 6 jars of jam arrived safely. They came in 2 packages at slightly different times, so at first I thought only half of the order had been sent. I sent an email to fresh-store.eu, but didn't hear... See more

Rated 4 out of 5 stars

I ordered 3 boxes of tea, and they all arrived intact. They also threw in 2 extra sachets of other types of tea. One thing to note, I don't know which courier they use but they are quite slow (hence... See more

Company replied

Rated 5 out of 5 stars

I found at last this store online, which sells the perfume by Priscilla Presley at a far more cheaper price than for instance Ebay. Although tax must be paid, I got this lovely perfume at a reasonable... See more

Company replied


Company details

  1. Health and Beauty Shop
  2. Cosmetics Store
  3. Grocery Store
  4. Tea Store

Written by the company

fresh-store.eu – your drugstore, cosmetics and candy online shop with over 15,000 items. Discover more than 700 brands from manufacturers around the world. We are shipping worldwide without a minimum order value with experienced logistics partners such as Post, DHL, DPD and others. Choose from all common payment options such as Paypal, direct debit, credit card and bank transfer.


Contact info

4.0

Great

TrustScore 4 out of 5

699 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 57% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.0

All reviews

(699)

202 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Highly recommend

Highly recommend

April 7, 2025
fresh-store.eu logo

Reply from fresh-store.eu

Dear Daniel, thank you for the 5-star review! We value your feedback and can’t wait to serve you again.

Best Regards

fresh-store.eu team

Rated 5 out of 5 stars

a pleasure to deal with

Big variety of goods, reasonable prices, prompt delivery, goods as expected - nothing else to wish from online trader. Not my first order @ Fresh Store, hopefully - not last, too :) many thanks.

Order ID GVDOJHTYV

March 11, 2025
fresh-store.eu logo

Reply from fresh-store.eu

Dear Daniel, we’re so grateful that you took the time to leave us a 5-star review. Thank you!

Best Regards

fresh-store.eu team

Rated 5 out of 5 stars

I ordered delivery to the Republic of…

I ordered delivery to the Republic of Moldova. The order arrived in 10 days at my post office.
There was a problem with updates from my post office and I didn't know what stage the order was at, thank you very much to Tina for finding the order in Moldova and sending me the information. I highly recommend.

March 12, 2025
fresh-store.eu logo

Reply from fresh-store.eu

Dear Ana,
thank you for being our customer and leaving us a wonderful 5-star review.

Best Regards

fresh-store.eu team

Rated 5 out of 5 stars

Very pleasant experience

Smooth ordering process, swift delivery, nothing to complain about!

April 7, 2025
Unprompted review
fresh-store.eu logo

Reply from fresh-store.eu

Dear Sergey, thank you for the 5-star review! We value your feedback and can’t wait to serve you again.

Best Regards

fresh-store.eu team

Rated 5 out of 5 stars

Great experience!

The ordering process was easy and the shipping charges were not excessive. I will definitely purchase from them again if their collection expands.

March 10, 2025
Rated 1 out of 5 stars

Poor service, short validity.

I ordered a chocolate milk powder - 1KG with ONLY 2 months validity. In the offer there was not mentioned that a validity date is so shortly! I will be not able to finish it before so it might be a huge waste of money and the product. I sent an e mail with complain on which till today nobody care or bother - no reply. Very poor service! Not recommenced.

March 11, 2025
Rated 5 out of 5 stars

Quick service

Quick service, very good international packing. Large product assortment on the website. Interesting products. Competitive prices. Recommended !

March 7, 2025
fresh-store.eu logo

Reply from fresh-store.eu

Dear Dirk, thank you for being our customer and leaving us a wonderful 5-star review.

Best Regards

fresh-store.eu team

Rated 5 out of 5 stars

Excellent company with fast delivery to…

Excellent company with fast delivery to Ireland.

March 7, 2025
fresh-store.eu logo

Reply from fresh-store.eu

Dear Mary, thanks a lot for your kind words and for sharing your 5-star review with the rest of our community.

Best Regards

fresh-store.eu team

Rated 5 out of 5 stars

Quick delivery, well informed

Freshstore responds quick and keeps me well updated of all the steps they are taking bringing the product to my home. No complaints there. Shippingcosts to the Netherlands are pretty high, but it's the only place I can find my tea.

April 3, 2025
Unprompted review
Rated 1 out of 5 stars

I claimed that I did not receive my…

I claimed that I did not receive my packet, but you did not even reply. You have my money and I have nothing at all! No word from you to any of my mails!
Big shit company!

February 5, 2025
fresh-store.eu logo

Reply from fresh-store.eu

Dear Elke, you ordered on February 2. We sent package on February 5 and you received it on February 12.

https://www.correos.es/es/en/tools/tracker/items/details?tracking-number=3230008302928008

Best Regards

fresh-store.eu team

Rated 3 out of 5 stars

VERY SLOW process

I ordered a fragrance for my son on the 2nd of February for his birthday on the 12th which would have been plenty of time.....or so I thought! For starters it took a week for them to even dispatch the order, after another week there was no update, so I went and tracked the order and It hadn't even left Poland, so I went onto the website to email them and couldn't find any contact details, (at this stage I thought I had been scammed!) I had to Google search it, I emailed them but got no reply. My order eventually arrived in Ireland on the 24th, nothing when you order tells you how long it takes & if I had known, I wouldn't have ordered off them. My package arrived undamaged and was what I ordered but I won't be ordering off them again!

February 3, 2025
Rated 2 out of 5 stars

The price I saw when I placed the order…

The price I saw when I placed the order was not the total price as on checkout I believe vat was added. This made each item with freight ti have been at least €1 dearer than retail.
Also having spent +€130 I was given 2 teabags as a gift!!
Disappointed overall

February 6, 2025

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