fresh-store.eu Reviews 

699
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 165 reviews, reviewers had a great experience with this company. Customers consistently praise the high quality and unique availability of products, often finding items they cannot get elsewhere. Many people appreciate that items arrive well-packaged and undamaged, with frequent mentions of fast and timely delivery. Reviewers also noted good communication regarding order status and enjoyed complimentary gifts. However, some people mentioned significant shipping delays, tracking problems, and a lack of communication regarding order status. A few customers also reported receiving damaged or expired products, or items that were out of stock after ordering.

What people talk about most

Product

Consumers find product to be positive, with many expressing satisfaction with the quality and condition of... See more

Delivery service

Users describe ambiguous interactions with delivery service, with many praising fast shipping, good tracking,... See more

Order

Customers consistently note ambiguous experiences with order fulfillment. Many reviewers express frustration... See more

Quality

Reviewers highlight positive aspects of quality, with many customers reporting that products arrived exactly... See more

Response time

Reviewers express significant dissatisfaction with response times, with many reporting that their emails and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Decided to give this place a second chance so did a re-order on 19th Jan 2026 and paid extra for DHL which stated 5-7 days at the time to Europe now they have changed it to 2-3 weeks. The items did ar... See more

Company replied

Rated 4 out of 5 stars

The 6 jars of jam arrived safely. They came in 2 packages at slightly different times, so at first I thought only half of the order had been sent. I sent an email to fresh-store.eu, but didn't hear... See more

Rated 4 out of 5 stars

I ordered 3 boxes of tea, and they all arrived intact. They also threw in 2 extra sachets of other types of tea. One thing to note, I don't know which courier they use but they are quite slow (hence... See more

Company replied

Rated 5 out of 5 stars

I found at last this store online, which sells the perfume by Priscilla Presley at a far more cheaper price than for instance Ebay. Although tax must be paid, I got this lovely perfume at a reasonable... See more

Company replied


Company details

  1. Health and Beauty Shop
  2. Cosmetics Store
  3. Grocery Store
  4. Tea Store

Written by the company

fresh-store.eu – your drugstore, cosmetics and candy online shop with over 15,000 items. Discover more than 700 brands from manufacturers around the world. We are shipping worldwide without a minimum order value with experienced logistics partners such as Post, DHL, DPD and others. Choose from all common payment options such as Paypal, direct debit, credit card and bank transfer.


Contact info

4.0

Great

TrustScore 4 out of 5

699 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 57% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.0

All reviews

(699)

202 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

100% Dependable

Reasonable prices, fair delivery charges, items as promised, delivered on time. Each and every time. Highly dependable.

August 14, 2025
Unprompted review
fresh-store.eu logo

Reply from fresh-store.eu

Dear Raymond,
thank you for the 5-star review! We’re here to serve you anytime.

Best Regards

fresh-store.eu team

Rated 1 out of 5 stars

No, no.

I honestly do not recommend, a month of waiting for the shipment, lack of competence on the part of the staff. Save your nerves and order somewhere else.

August 29, 2025
Unprompted review
fresh-store.eu logo

Reply from fresh-store.eu

Dear Ba,
we are sorry that you were not satisfied with your purchase. You ordered a product with availability "In supplier's stock - dispatch within 1-2 weeks
", which means that we do not have it in stock and we have to wait for the specified time for delivery from the supplier. Unfortunately, the delivery time is extended by this time.

Best Regards

fresh-store.eu team

Rated 5 out of 5 stars

Great store

Great stock, simple to order, prompt delivery

August 26, 2025
Unprompted review
fresh-store.eu logo

Reply from fresh-store.eu

Dear Stephen,
thanks for your 5-star review!

Best Regards

fresh-store.eu team

Rated 3 out of 5 stars

Found what I was looking for

I was very happy to have found a certain product I was looking for online and that it was still available. However, having it delivered took over 2 weeks and I was not able to track the shipment despite having received tracking details. The tracking number just wasn't updating. I contacted the company twice but so far still haven't received a reply. The parcel has arrived in the meantime but this part needs upgrading. The product also appeared to be older (the milk chocolate had a white layer in all 3 packages ordered) I can't say if it really was older or whether this stems from how it was stored. The product was still edible.

July 10, 2025
Unprompted review
Rated 2 out of 5 stars

Expired products

First of all, one of the products ended up being out of stock and I was never asked if I want to proceed with the rest of the order, they just removed that article and gave me refund for it.
Second, when the other 3 products arrived, I checked them and all 3 of them were expired. I emailed 2 times about that and never got response.

July 31, 2025
Unprompted review
Rated 1 out of 5 stars

I never received my package

I never received my package
Had no reply from the company
Don’t spend your money here

August 25, 2025
Unprompted review
fresh-store.eu logo

Reply from fresh-store.eu

Dear Josh we are sorry for delay of your order. Ordered tea was sold out we have not been able to provide it from our supplier. We refunded your order.

Best Regards fresh-store.eu team

Rated 1 out of 5 stars

WARNING

WARNING! Thieves. They don't ship the goods. Complete lack of communication. I won't let this go. They'll be surprised at what a deceived customer can do.

August 23, 2025
Unprompted review
fresh-store.eu logo

Reply from fresh-store.eu

Dear Dominic we are sorry for delay of your order. Some of ordered items were sold out we have not been able to provide them from our suppliers. We refunded your order.

Best Regards

fresh-store.eu team

Rated 4 out of 5 stars

Quick service, but could be improved

The 6 jars of jam arrived safely. They came in 2 packages at slightly different times, so at first I thought only half of the order had been sent. I sent an email to fresh-store.eu, but didn't hear back. I would also suggest they use stronger boxes to send glass jars overseas; I feel we were fortunate that they all arrived intact.

August 17, 2025
Unprompted review
Rated 5 out of 5 stars

Lovely perfume at a reasonable price

I found at last this store online, which sells the perfume by Priscilla Presley at a far more cheaper price than for instance Ebay. Although tax must be paid, I got this lovely perfume at a reasonable price. Also nice with small gifts inside the parcel.

July 11, 2025
fresh-store.eu logo

Reply from fresh-store.eu

Dear Monica,
thanks for your 5-star review! We sincerely appreciate your feedback.

Best Regards

fresh-store.eu team

Rated 5 out of 5 stars
fresh-store.eu logo

Reply from fresh-store.eu

Dear customer,
thank you for the 5-star review! We’re here to serve you anytime.

Best Regards

fresh-store.eu team

Rated 5 out of 5 stars

Easy to navigate website

Easy to navigate website
Fast shipping without expedited expenses
Merchandise arrived in perfect condition

July 12, 2025
Unprompted review
fresh-store.eu logo

Reply from fresh-store.eu

Dear Diana,
Thanks for your 5-star review! We sincerely appreciate your feedback.

Best Regards

fresh-store.eu team

Rated 5 out of 5 stars

Superb purchase great price and…

Superb purchase great price and excellent comms - 5* many thanks

July 9, 2025
fresh-store.eu logo

Reply from fresh-store.eu

Dear Andy,
Thank you so much for giving us 5 stars. You made our day!

Best Regards

fresh-store.eu team

Rated 5 out of 5 stars

It was a simple and efficient…

It was a simple and efficient transaction. Thank you for being a reliant store to buy from.

July 17, 2025
Unprompted review
fresh-store.eu logo

Reply from fresh-store.eu

Dear customer,
we can’t wait to share your 5-star review with our team. They’ll be thrilled!

Best Regards

fresh-store.eu team

Rated 5 out of 5 stars

God shaping

Good shaping

July 9, 2025
fresh-store.eu logo

Reply from fresh-store.eu

Dear Ismail,
thank you for the 5-star review!

Best Regards

fresh-store.eu team

Rated 4 out of 5 stars

Slow Delivery

I appreciate that they had an item that is not in stock anywhere else, but the delivery took 11 days!

July 29, 2025
Unprompted review
fresh-store.eu logo

Reply from fresh-store.eu

Dear Pablo,
thank you for the review! Your feedback is much appreciated and helps our team improve.

Best Regards

fresh-store.eu team

Rated 5 out of 5 stars

Trustworthy company

Very trustworthy company. The website works well, the packaging was nice and the service is good (e-mailing etc.)

Thanks :)

August 1, 2025
Unprompted review
fresh-store.eu logo

Reply from fresh-store.eu

Dear Pien,
thank you for the 5-star review! We value your feedback and can’t wait to serve you again.

Best Regards

fresh-store.eu team

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