⭐⭐⭐⭐⭐ Excellent customer service! I had a problem with my earbuds, and after contacting support, they quickly helped me and arranged a replacement. I didn’t even have to return the old pair. The c... See more
Company replied
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I lost the case for my wonderful Fresh 'n Rebel headphones at the beach and was really sad. I tried contacting customer service to ask if I could buy a new case. To my surprise, Romy reassured me and... See more
Company replied
Aside from the wide variety of products, I’d like to focus solely on the service here. It’s phenomenal. The staff is very friendly, quick to address issues, and extremely accommodating. Top-notch. I’v... See more
Company replied
The audio quality is fine, but less good than I expected from $70 headphones. The headphones also feel kind of cheap. They are comfortable but feel less luxurious than expected based on the price,
Company replied
Company details
About Fresh 'n Rebel
Written by the company
Fresh 'n Rebel creates mobile must-haves that people want to be seen with and really complement someone’s style.
The brand was born in Rotterdam and is still based in this creative and raw soul of the Netherlands. Their urban designs are made for those who dare to go for the unknown and want to surround themselves with good quality and the finest details.
Fresh ‘n Rebel offers over-, on- and in-ear headphones, True Wireless earbuds, waterproof Bluetooth speakers, (wireless) chargers, powerbanks and matching cables.
The brand was born in Rotterdam and is still based in this creative and raw soul of the Netherlands. Their urban designs are made for those who dare to go for the unknown and want to surround themselves with good quality and the finest details.
Fresh ‘n Rebel offers over-, on- and in-ear headphones, True Wireless earbuds, waterproof Bluetooth speakers, (wireless) chargers, powerbanks and matching cables.
Contact info
Linatebaan 101, 3045 AH, Rotterdam, Netherlands
- helpme@freshnrebel.com
- freshnrebel.com
4.6
Excellent
3K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 95% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Suport of Fresh and Rebel is VERY Good
Suport of Fresh and Rebel is VERY Good,
I 've had a few interactions with them and they are always positive and trying to help.
Even during busy periods, they reply next day
March 6, 2026
Unprompted review
Reply from Fresh 'n Rebel
Hi Rebel,
Thanks a lot for your kind words! Great to hear that your interactions with our support team have been positive and that you appreciate the quick replies, even when it is busy.
Cheers,
Fresh 'n Rebel
I was missing a charging cable for my…
I was missing a charging cable for my Smart finder Card and did write their support. Fresh‘n Rebel offered me right away to send me one so I can use it again! Love the way of real costumer support
February 23, 2026
Unprompted review
Reply from Fresh 'n Rebel
Hi Rebel,
Thanks for your lovely review! Great to hear our support team could quickly help you with a new charging cable so you can use your Smart finder Card again. We really appreciate your kind words about our customer support.
Cheers,
Fresh 'n Rebel
Amazing customer service thank you very…
Amazing customer service thank you very much :-)
February 15, 2026
Unprompted review
Reply from Fresh 'n Rebel
Hi Rebel,
Thank you so much for your kind words! We are really happy to hear you had such an amazing experience with our customer service.
Cheers,
Fresh 'n Rebel
Fantastic products
High quality, really nice-looking earphones, speakers and accessories, fastest shipping ever, I am totally satisfied with the purchasing experience.
February 8, 2026
Unprompted review
Reply from Fresh 'n Rebel
Hi Rebel,
Thanks a lot for your lovely review! Awesome to hear you like the look and quality of your earphones, speakers and accessories and that your order arrived so quickly. Enjoy your Fresh 'n Rebel products!
Cheers,
Fresh 'n Rebel
Excellent handling of a case following…
Excellent handling of a case following a device breakdown. Fast processing and an ideal solution provided very quickly.
February 19, 2026
Unprompted review
Reply from Fresh 'n Rebel
Hi Rebel,
Thanks a lot for your review! Great to hear your case after the breakdown was handled quickly and that you received an ideal solution so fast.
Cheers,
Fresh 'n Rebel
Amazing customer servive !
Lost the little charging cable of my powerbank, had a quick response at my email and they send it for free to me.
Amazing!! Thank you, Sam!
February 16, 2026
Unprompted review
Reply from Fresh 'n Rebel
Hi Sam,
Thanks a lot for your lovely review and kind words! Great to hear our team could quickly help you with a new charging cable for your powerbank.
Cheers,
Fresh 'n Rebel
Excellent customer service
Excellent customer service - the support replied fast and Sam was very helpful. I love their concept "no case, no waste"! It adds character to the company! Thank you very much for sending me the case!
February 13, 2026
Unprompted review
Reply from Fresh 'n Rebel
Hi Rebel,
Thank you for your lovely review! Great to hear that Sam could help you so quickly and that you like our no case no waste concept. Enjoy your Fresh n Rebel product and the new case!
Cheers,
Fresh 'n Rebel
Highly recommended
Highly recommended! The service is amazing, the headphones exceeded all the expectations. Delivery took only one day❤️
February 9, 2026
Unprompted review
Reply from Fresh 'n Rebel
Hi Rebel,
Thanks so much for your lovely review! Amazing to hear your headphones exceeded your expectations and that your order arrived in just one day. Enjoy your music!
Cheers,
Fresh 'n Rebel
I loved the customer service
I loved the customer service , they replied very quick and understood my problem and even helped with replacing it. Best customer service I’ve had this far
February 12, 2026
Unprompted review
Reply from Fresh 'n Rebel
Hi Rebel,
Thanks so much for your lovely words! Great to hear our team understood your issue quickly and could help you with a replacement.
Cheers,
Fresh 'n Rebel
Reply from Fresh 'n Rebel
Hi Rebel,
Thanks a lot for your review! Great to hear you are happy with the high quality and that your order arrived so quickly.
Cheers,
Fresh 'n Rebel
The customer service is very responsive!
January 30, 2026
Unprompted review
Reply from Fresh 'n Rebel
Hi Rebel,
Thanks a lot for your review. Great to hear our customer service feels so responsive to you!
Cheers,
Fresh 'n Rebel
Great experience
I had a great experience with the support team. They were incredibly kind and professional. They handled my issue with the earbuds perfectly and went above and beyond to help me. I'm so happy with the service!
January 30, 2026
Unprompted review
Reply from Fresh 'n Rebel
Hi Rebel,
Thanks so much for your lovely review! Great to hear our support team could sort out the issue with your earbuds and go the extra mile for you. Enjoy your Fresh 'n Rebel product!
Cheers,
Fresh 'n Rebel
Great customer service
The keyring to my smartfinder broke, so I contacted their customer service. They immediately send me a replacement without asking about details! Great customer service!
January 29, 2026
Unprompted review
Reply from Fresh 'n Rebel
Hi Rebel,
Thank you for your review and your kind words. Lovely to hear our team could quickly send you a replacement for your smartfinder keyring without any hassle.
Cheers,
Fresh 'n Rebel
Excellent
Excellent, smooth Customer service, very kind and helpful case managers. I have never had such experince in my life. Big thank you to everyone. !!!
January 27, 2026
Unprompted review
Reply from Fresh 'n Rebel
Hi Rebel,
Thank you so much for your lovely words! It is great to hear that our customer service and case managers made such a positive impression on you. Big thanks right back at you for taking the time to share this.
Cheers,
Fresh 'n Rebel
Very friendly and helpful service
Very friendly and helpful service!
I’m very thankful for my new Clam ANC headphones.
January 22, 2026
Unprompted review
Reply from Fresh 'n Rebel
Hi Rebel,
Thanks a lot for your lovely review. So nice to hear you are happy with the friendly support and enjoying your new headphones.
Cheers,
Fresh 'n Rebel
Amazing customer service
Amazing customer service, great products. They have very high quality powerbanks and nice color choices.
January 16, 2026
Unprompted review
Reply from Fresh 'n Rebel
Hi Rebel,
Thanks a lot for your review! Awesome to hear you love our customer service and that the powerbanks and colours are such a good match for you.
Cheers,
Fresh 'n Rebel
Excellent customer service
I'm very satisfied with the support! The staff was very friendly and I'm happy to recieve my new ear cushions in a few days.
January 15, 2026
Unprompted review
Reply from Fresh 'n Rebel
Hi Rebel,
Thank you for your lovely review! Great to hear you felt well supported and that your new ear cushions are already on their way. Enjoy using your Fresh 'n Rebel product.
Cheers,
Fresh 'n Rebel
Great support team
Great experience with Fresh ’n Rebel. I lost the charging case for my earphones and their support team was incredibly helpful and quick in arranging a replacement. Friendly, efficient service and great customer care. Highly recommend!
January 12, 2026
Unprompted review
Reply from Fresh 'n Rebel
Hi Rebel,
Thanks a lot for your lovely review! So nice to hear our support team could quickly help you with a new charging case and that you enjoyed the friendly service. We really appreciate your recommendation!
Cheers,
Fresh 'n Rebel
I bought the Clam Ace 2 as a…
I bought the Clam Ace 2 as a replacement for my older Clam ANC (Which had perished after 4 years of being rained on). The sound quality and noise cancelling are both excellent, for a reasonable price compared to other headphones.
January 14, 2025
Unprompted review
Reply from Fresh 'n Rebel
Hi Rebel,
Thanks a lot for your review! Awesome to hear you are enjoying the sound quality and noise cancelling of your new headphones, especially after using your old pair for so many years. Enjoy your listening time!
Cheers,
Fresh 'n Rebel
The customer support was incredibly…
The customer support was incredibly helpful and event send me a replacemnent for the earbuds I purchased that broke. They were very nice to talk to and effective!
January 13, 2026
Unprompted review
Reply from Fresh 'n Rebel
Hi Aria,
Thank you for your review! How amazing to hear that our team was able to help you so well and that you are very satisfied! Have fun with your Fresh n' Rebel product 😊️
Cheers,
Fresh ‘n Rebel Support
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